What Avtex does

Avtex is an enterprise application and systems integrator founded in 1993 and headquartered in Bloomington, United States, with 251-500 employees. Per firmographic data the firm 'designs, develops, deploys and supports enterprise IP'; the detailed operating description in the source material is for TPEC Digital, an AI-powered customer experience (CX) transformation consultancy that is best understood as Avtex's evolved operating form, offering services across artificial intelligence, contact center technology, customer relationship management, CX strategy and design, data and analytics, and SurroundCX Managed Services. Underlying technology is built on deep partnerships with all three CX cloud hyperscalers (Microsoft, AWS, Google) and ten CX platform leaders (Genesys, Salesforce, Cisco, NICE, Five9, Zendesk, ServiceNow, Talkdesk and others), wrapping partner AI/analytics features with proprietary managed-services and connector offerings. Avtex runs an enterprise field-sales go-to-market with direct consultation engagements on a quote-based pricing model for custom CX transformation projects. The customer base is broadly distributed across enterprise and mid-market segments, with named logos spanning financial services (John Hancock, multiple credit unions), healthcare (AvMed, TX Health), nonprofit (American Red Cross), food (Chipotle, Deliveroo), automotive (Carsales, Agero, AAA), telecom (Mediacom), and others. From 2012 through 2020 Avtex executed a sustained roll-up acquisition strategy, completing at least ten acquisitions (Reliant CCS, Webfortis, Integrated Access Solutions, Interactive Engineering Consortium, QoS Telesys, Adapt Telephony Services, Automated Voice & Data Solutions, NuSoft Solutions, Communications Products, Aria Solutions) to broaden its communications and CX integration capabilities.

Name

Avtex

Website

https://avtex.com

Company type

Private

Founded year

1993

Headcount range

11–50 employees

Short description

Avtex is a private US-based enterprise application and systems integrator, founded 1993 in Bloomington, that designs, develops, deploys and supports enterprise customer-experience technology for mid-market and enterprise clients across multiple verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Bloomington

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Avtex is an application and systems integrator that designs, develops, deploys and supports enterprise IP. The company concentrates on customer experience, contact center, and healthcare technology integration, having assembled these capabilities through a sustained series of acquisitions of communications, telephony, and integration specialists between 2012 and 2020.

Product overview

TTEC Digital offers a comprehensive CX (Customer Experience) platform with a portfolio of services and solutions. The core service offerings include Artificial Intelligence (for cognitive insights and engagement), Contact Center Technology, Customer Relationship Management, CX Strategy & Design, Data & Analytics, and SurroundCX™ Managed Services. These services are complemented by a solutions library covering Analytics, Security, Connectors, Industry-focused implementations, and Contact Center Optimizers. The platform is built on partnerships with leading CX technology providers including Microsoft, Cisco, NICE, Genesys, Five9, AWS, Google, Salesforce, Zendesk, ServiceNow, and Talkdesk.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Experience (CX) Engagement Solutions
• Healthcare Experience Solutions
• Application and Systems Integration Services
• Enterprise IP Deployment and Support

Quantifiable outcome

• Smooth cloud transition reported by Selco Credit Union with称赞 for technical excellence

Named customers21 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCX Cloud Hyperscaler partner providing cloud infrastructure and AI capabilities for TTEC Digital's CX transformation solutions. Enables enterprise clients to leverage Microsoft's Azure platform for contact center modernization.
• AWScoreTechnology or IntegrationCX Cloud Hyperscaler partner providing cloud infrastructure capabilities. Part of TTEC Digital's multi-cloud strategy for enterprise CX solutions.
• GooglecoreTechnology or IntegrationCX Cloud Hyperscaler partner providing cloud and AI capabilities for TTEC Digital's customer experience solutions.
• GenesyscoreTechnology or IntegrationCX Platform Leader partner. Key platform for contact center cloud migration projects including implementations like Selco Credit Union's Genesys Cloud transition. Provides omnichannel engagement and AI-powered customer experience capabilities.
• SalesforcecoreTechnology or IntegrationCX Platform Leader partner providing CRM integration and customer experience management capabilities. Enables TTEC Digital to deliver comprehensive CRM-powered CX transformations.
• CiscocoreTechnology or IntegrationCX Platform Leader partner providing contact center technology solutions and collaboration capabilities for enterprise CX implementations.
• NICEcoreTechnology or IntegrationCX Platform Leader partner providing workforce optimization and analytics solutions integrated into TTEC Digital's CX ecosystem.
• Five9coreTechnology or IntegrationCX Platform Leader partner providing cloud contact center solutions as part of TTEC Digital's portfolio of contact center technology options.
• ZendeskcoreTechnology or IntegrationCX Platform Leader partner providing customer service and engagement platform capabilities integrated into TTEC Digital's CX solutions.
• ServiceNowcoreTechnology or IntegrationCX Platform Leader partner providing service management and workflow automation capabilities for enterprise CX transformations.
• TalkdeskcoreTechnology or IntegrationCX Platform Leader partner providing cloud contact center solutions and AI-powered customer experience capabilities.

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• ConvergeOne: Direct peer — large US-based systems integrator specializing in collaboration, contact center, and CX solutions across Genesys, Cisco, Avaya, and Microsoft. Closest comparable in scale, customer profile, and vendor-partner model.
• Carousel Industries: Direct peer — unified communications and contact center integrator with deep Genesys, Cisco, and Microsoft partnerships serving mid-market and enterprise customers; comparable services-led model with similar acquisition history.
• Optanix: Direct peer — CX and digital workplace integrator focused on Genesys, ServiceNow, and Microsoft ecosystems; comparable mid-size systems-integration profile with a managed-services orientation.

Broad incumbents

• Presidio: Broad incumbent — large US IT solutions provider and integrator covering cloud, security, collaboration, and contact center; comparable go-to-market and vendor-partner model but at significantly greater scale and breadth.
• Black Box: Broad incumbent — global IT integrator with substantial contact-center and UC practice alongside data center and networking; comparable systems-integration and managed-services offerings for enterprise customers.
• Insight Enterprises: Broad incumbent — large IT solutions integrator with services, managed, and consulting capabilities overlapping CX/contact-center modernization; comparable vendor-partner ecosystem though broader portfolio.
• Genesys: Adjacent platform incumbent — leading CCaaS platform vendor and core partner; comparable in customer base and CX domain, but operates the platform layer rather than the integration/services layer.
• NICE: Adjacent platform incumbent — major CCaaS and workforce-optimization vendor and a key Avtex partner; comparable CX domain footprint but product-vendor model rather than integrator.
• Five9: Adjacent platform incumbent — pure-play cloud contact-center vendor; same customer profile and cloud-migration demand driver, but platform business model rather than services integrator.
• Accenture (Customer Experience practice): Broad incumbent — global consulting leader with a large CX transformation practice competing for the same enterprise transformation mandates; not a direct competitor on day-to-day UC/contact-center integration but increasingly competing on strategic CX programs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/avtex
• Facebookfacebook.com/avtexsolutions
• LinkedInlinkedin.com/company/avtex-solutions-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A10 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avtex