FSI

What FSI does

FSI is a Pittsburgh-based software company, founded in 2002 and operating as FSI LLC, that provides a cloud-based computerized maintenance management system (CMMS) and enterprise asset management (EAM) platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The company serves 950+ hospitals across 48 US states and 11 countries, managing more than 650 million square feet of healthcare facility space through its core CMS platform and an integrated suite of modules covering work order management, mobile field service (CMS Tech and the Inbox companion app), floor plan visualization (CMS View), compliance rounding (CMS Rounding Manager with AI image analysis), electronic compliance binders (eBinders), space management (CMS Space Manager), CAD drawing management, capital planning, virtual reality facility tours (VR360), and AI-powered analytics (CMS Analytics with Analytics AI+ for natural language queries). The technology is delivered as SaaS on Microsoft Azure, with iOS mobile applications and a public REST/JSON API supporting integrations with ServiceNow, PartsSource, Fluke OneQA, Cynerio, Veoci, CRx, and others.

FSI monetizes primarily through annual subscription pricing for the core CMMS and add-on modules, supplemented by professional services revenue from on-site data collection, asset inventory, barcoding, and CAD documentation performed by its Inventory Services team, plus premium support offerings and ancillary asset tag hardware sales. Pricing is quote-based and not publicly disclosed. The go-to-market is enterprise field sales targeting healthcare systems via "Request a Demo" CTAs, an annual User Conference (145+ attendees in 2025), industry events (ASHE, AAMI), a Customer Advisory Board, and an Early Adopter Program for new feature testing. In 2022, the company received institutional investment that funded a Board of Directors and the addition of CEO Zachary Seely, Chief of Staff Joe Zimmer, and Director of Sales Jason Rolfe. Healthcare is the primary vertical; the platform is also marketed into Education, Manufacturing/Industrial, Independent Service Organizations, and Public Sector segments. Certifications include SOC 2 Type 2 and HIPAA compliance.

Name

FSI

Legal name

FSI LLC

Website

https://fsiservices.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

FSI provides a cloud-based CMMS/EAM platform purpose-built for healthcare facilities and HTM operations, serving 950+ hospitals across the US and 11 countries with work order management, compliance, mobile, and AI analytics modules delivered via Azure-hosted SaaS subscriptions.

Ownership category

akta.pro rank

Product category

Healthcare Facilities Management Software (Healthcare CMMS/EAM)

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Asset & Maintenance Management (EAM/CMMS) Platforms (HDAEAEAM)

akta.pro secondary industries

Asset & Space Management Services (CMMS/Asset Tagging/Space Planning/Moves-Adds-Changes) (IMAIAAAL), Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)

Keywords

• Healthcare CMMS software
• Computerized maintenance management
• Facilities management software
• Healthcare asset management
• Compliance documentation software

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. CMMS Software Subscription: Cloud-based CMMS/EAM software deployed on subscription basis. Includes core CMS platform plus optional modules like CMS View, Tech, Rounding Manager, Space Manager, Analytics, eBinders, and Capital Planning. Customers can enable API Access as part of their contract.
2. On-site Data Collection Services: Asset inventory, barcoding, and CAD documentation services performed by FSI's Inventory Services team. Team walks thousands of square feet weekly collecting asset data alongside Facilities and Biomed staff.
3. Premium Support: Enhanced support offerings including staff training, process improvement, and data standardization assistance such as Premium Support for Adventist HealthCare
4. Asset Tags: Convenient online ordering of standard and custom asset tags for healthcare facilities

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

FSI sells a cloud-based Computerized Maintenance Management Software (CMMS) and Enterprise Asset Management (EAM) platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The platform — branded CMS — provides work order management, asset tracking, compliance documentation, preventive maintenance, capital planning, and analytics as an integrated suite, supplemented by on-site asset data collection/inventory services and a physical asset-tag online store for healthcare customers.

Product overview

FSI provides a cloud-based CMMS/EAM platform purpose-built for healthcare facilities and Healthcare Technology Management (HTM) operations. The platform operates as a unified core system (CMS Core, now part of Ultimo) with an integrated suite of specialized modules covering the full maintenance lifecycle: CMS Tech (mobile work orders), CMS View (floor plan visualization), Inbox (mobile companion app), CMS Analytics (data analytics with AI), CMS Rounding Manager (compliance rounding), eBinders (electronic compliance documentation), CMS Drawing Manager (CAD drawing management), CMS Space Manager (space management), Capital Planning (capital investment planning), and VR360 (virtual facility environments). Additional offerings include Flow (no-code automation engine), a Public API, and on-site inventory/data collection services. The architecture is platform-plus-modules, with all products sharing a unified database for integrated data across work orders, assets, spaces, and compliance.

Differentiator

Problem solved

Functional benefit

Brands

• CMS: Custom Maintenance Software - the core CMMS/EAM platform purpose-built for healthcare facilities and HTM operations
• CMS Core
• CMS Tech
• CMS View
• CMS Rounding Manager
• CMS Space Manager
• CMS Drawing Manager
• CMS Analytics
• CMS Capital Planning
• eBinders
• Inbox
• Flow
• Analytics AI+
• VR360

Products and services

• CMS Core Foundational cloud-based CMMS/EAM platform for healthcare facilities and Healthcare Technology Management (HTM) operations. Provides work order management, asset tracking, compliance documentation, and reporting as a single integrated platform. Now part of Ultimo.
• CMS Tech Mobile application for field technicians to complete work orders and preventive maintenance inspections online or offline on iPad or mobile devices, with automated notifications and tailored workflows.
• CMS View Graphical floor plan visualization tool enabling technicians to locate work orders and assets directly on building drawings, supporting architectural, life safety, and electrical drawings with location tracking and Spot Shadow features.
• Inbox Lightweight mobile companion app for CMS Tech that provides technicians with personalized quick access to assigned work across segments for fast work order completion on the go.
• CMS Analytics

Quantifiable outcome

• Work order accountability increased from 30% to 80% at Yale New Haven Health
• +3 more outcomes

Named customers22 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability6 records

Feature13 records

Partnerships

Eight partnerships are on record, tiered core and strategic.

• PartsSourcecoreTechnology or Integration · 6 June 2024Integrated materials procurement partnership saving time in sourcing and purchasing. Users can launch PartsSource and browse relevant parts directly from within an FSI work order, streamlining parts ordering workflow.
• EnstoastrategicStrategic or Co-development Partner · 1 January 2020Strategic partnership with Enstoa (Consertus company) for development of CMS Analytics module. Enstoa brings extensive healthcare analytics expertise. In 2026, FSI partnered with Enstoa for Analytics AI+ development - an AI-chat addition for natural language data queries within the Analytics module.
• CyneriocoreTechnology or IntegrationCybersecurity integration partnership for healthcare IoT device security. When network vulnerabilities are detected in connected devices, work orders are automatically created to address security concerns within CMS.
• Fluke BiomedicalcoreTechnology or IntegrationIntegration with Fluke Biomedical OneQA workflow automation capabilities allowing users to launch and capture device testing results directly within CMS for streamlined biomedical equipment testing.
• ServiceNowcoreTechnology or IntegrationServiceNow integration simplifying service requests with seamless process for creating and routing work orders. Keeps ServiceNow updated when work is completed in CMS.
• VeocicoreTechnology or IntegrationVeoci integration boosts efficiency in rounding workflows, allowing users to initiate work order creation from within the CMMS and stay up to date with real-time data synchronization across platforms.
• CRxcoreTechnology or IntegrationCRx Rounding integration supports deficiency management with integrated rounding, permits, and emergency management capabilities to optimize compliance workflows.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partnership using Microsoft Azure for secure, fault-tolerant, and highly available CMMS deployment. FSI leverages Azure components for data privacy and security compliance.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Planon: IWMS and facility management software used by hospitals and universities for space, maintenance, and real estate management. Comparable as a vertical-focused facilities and maintenance platform with overlapping work order, space, and asset modules.
• UpKeep: Mobile-first CMMS and asset operations management platform used across manufacturing, facilities, and healthcare. Comparable as a modern SaaS CMMS with a similar product surface (work orders, asset tracking, mobile apps, integrations) competing for maintenance budgets.
• Fiix (by Rockwell Automation): Cloud-based CMMS focused on maintenance, asset management, and work orders, now owned by Rockwell Automation. Comparable as a SaaS CMMS targeting maintenance teams with mobile and analytics features, often evaluated by mid-market and enterprise facilities organizations.
• Ultimo: European EAM/CMMS software provider that FSI's website indicates now owns or has merged with FSI. Comparable because it sells enterprise maintenance management software with similar work order, asset, and lifecycle modules, and is now directly tied to FSI's strategic direction.
• ARCHIBUS (Eptura): Integrated workplace management system (IWMS) covering facility, real estate, and asset management. Comparable because FSI lists ARCHIBUS as an integration partner and the two compete in healthcare facility and asset data management use cases.

Emerging players

• Asset Panda: Cloud-based asset tracking and management platform with mobile apps and configurable workflows. Comparable as a SaaS asset-centric alternative for healthcare and facility teams that may overlap with FSI's asset tagging and tracking use cases.

Broad incumbents

• ServiceNow: Enterprise platform with field service management and ITSM capabilities. Comparable because ServiceNow is an FSI integration partner and a credible alternative for hospitals seeking to consolidate work order routing, service requests, and operations on a single platform.
• Infor EAM: Enterprise asset management software with deep adoption in healthcare, manufacturing, and public sector. Comparable as a long-tenured EAM suite frequently evaluated against FSI in hospital and large-facility procurement processes.
• Accruent (Eptura): Facility and asset management software serving healthcare, higher education, and corporate real estate. Comparable as a broader IWMS/FM suite competing with FSI for healthcare facility operations budgets, particularly in multi-site hospital systems.
• IBM Maximo Application Suite: Long-established enterprise EAM suite from IBM covering asset, work order, and maintenance management across multiple industries. Comparable as a competing CMMS/EAM platform that hospitals may evaluate against FSI, particularly for large, multi-site deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• GitHubgithub.com/facsur/fsi-public-api-sample-dotnet
• Xx.com/FSI_Software

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FSI