What Conectys does

Conectys is a privately held Business Process and Business Transformation Outsourcing provider founded in Romania in 2004 and headquartered in Bucharest, operating as Conectys Serv Telecom SRL with regional subsidiaries in Poland, the Philippines, Turkey, Belgium, and Portugal. The company delivers multilingual customer experience management, AI-powered Trust & Safety and content moderation, data annotation and labeling, Employer of Record and FaaS services, and Tech Advisory to digital platforms, fintech and cryptocurrency exchanges, e-commerce marketplaces, social media companies, gaming organizations, airlines, and public-sector clients including the European Commission's Europe Direct Contact Centre. Service delivery is supported by 14 owned delivery hubs and a gig workforce spanning 180+ countries, with operations in over 100 languages across EMEA, APAC, LATAM, and North America, and a stated headcount of more than 3,000 employees drawn from 63 nationalities.

The technology stack is anchored by the proprietary BlueTweak AI platform and the Tysa AI voice and chat assistant, combined under what the company describes as a Four-Talent Operating Model that integrates CX professionals, native AI, a global gig workforce, and Employer of Record solutions. Conectys holds ISO/IEC 42001:2023 (AI Management Systems, an early European adoption), ISO 27001 in Romania and the Philippines, ISO 27701, ISO 22301, ISO 9001, PCI DSS, and aligns with GDPR, the DSA, and the principles of the EU AI Act. Go-to-market is enterprise direct sales targeting organizations where brand reputation, customer trust, and regulatory compliance are mission-critical, with quote-based, multi-year managed-services contracts rather than standardized pricing. Documented customer outcomes include +45% efficiency on AI-driven ticketing for a leading e-commerce client, +35% CSAT on airline CX automation, 420M+ posts moderated per year for a global social media platform, and full global multilingual coverage achieved in under three weeks for a gaming client launch.

In March 2026 Conectys publicly repositioned from BPO to Business Transformation Outsourcing (BTO), introducing the Four-Talent model, the BlueTweak and Kboo platforms, and a deliberate shift from seat-based staffing toward AI-augmented, gig-enabled, elastic multilingual delivery. The company generates revenue through managed services for CX, Trust & Safety, and Data Annotation, supplemented by GigCX capacity, EoR/FaaS solutions, and Tech Advisory; no revenue figures, funding rounds, or investor disclosures are provided in the source data, leaving financial scale to be inferred from headcount and operational footprint.

Name

Conectys

Legal name

Conectys Serv Telecom SRL

Website

https://conectys.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Conectys is a privately held Romanian-founded outsourcing provider that delivers multilingual AI-augmented customer experience, Trust & Safety content moderation, and data annotation across 14 hubs and 100+ languages for digital platforms, fintech, social media, gaming, and public-sector clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Bucharest

HQ country

Romania

HQ region

Europe

Offices11 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Business Transformation Outsourcing Services: Conectys generates revenue through providing BTO services including Customer Experience Management, Content Moderation, Data Annotation & Labeling, Gig Workforce, EOR & FaaS, and Tech Advisory. Services are delivered across 14 delivery hubs globally in over 100 languages. Pricing appears to be quote-based/enterprise contracts rather than standardized pricing tiers.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels10 records

Core offering

Conectys is a Business Transformation Outsourcing (BTO) provider that combines multilingual CX professionals, native AI, a global Gig workforce, and Employer of Record capabilities to deliver outsourced Customer Experience Management, Trust & Safety / Content Moderation, and Data Annotation & Labeling services. It operates 14 delivery hubs and a Gig network across 180+ countries, delivering services in 100+ languages under enterprise contracts. Its proprietary BlueTweak™ AI platform and AI Tech & Automation stack underpin the delivery model, supported by Tech Advisory consulting.

Product overview

Conectys is a Business Transformation Outsourcing (BTO) provider offering a portfolio of integrated services organized around a Four-Talent Operating Model: high-caliber multilingual CX agents, native AI (via BlueTweak™ platform and AI Tech & Automation), a global Gig Workforce (via Kboo platform and EoR/FaaS solutions), and Employer of Record capabilities. The core service stack consists of Customer Experience Management (CXM), Trust & Safety / Content Moderation, and Data Annotation & Labeling (DAL), all supported by AI-powered automation, the proprietary BlueTweak™ tech platform, and the GigCX/Gig Workforce delivery model. Tech Advisory rounds out the offering as a strategic consulting layer. Together, these products form an end-to-end BTO solution where the AI stack and gig model enable elastic, multilingual CX and Trust & Safety at scale.

Differentiator

Problem solved

Functional benefit

Brands

• BlueTweak: Proprietary AI-powered platform that boosts performance, quality, and speed for CX operations.
• Kboo

Products and services

• Customer Experience Management (CXM) Omnichannel, multilingual customer experience delivery across voice, chat, email, and social channels, built around measurable CSAT gains. Powered by AI-driven routing, workforce management, and analytics, and designed for enterprise digital brands needing 24/7 multilingual coverage and elastic scaling.
• Trust & Safety / Content Moderation AI-powered, human-verified content moderation protecting digital communities, creators, and brands from harmful user-generated content. Covers text, image, video, and real-time content across platforms, designed for social media, streaming, publishing, and messaging-app clients operating under GDPR, DSA, and EU AI Act requirements.
• Data Annotation & Labeling (DAL) High-accuracy, ethical labeling for text, image, video, audio, and sensor data used to train AI/ML models. Designed for AI engineers and data teams at digital platforms, AV companies, and AI labs requiring structured, multimodal training data.
• Gig Workforce / GigCX Borderless, flexible Gig workforce spanning 180+ countries providing instant elastic capacity for CX and content moderation. Activated on-demand via the Kboo platform for surge coverage without permanent headcount.
• Employer of Record (EoR) & FaaS Compliant global hiring solution enabling clients to build and manage international teams with full control, fast setup, and flexible delivery hosted in Conectys or client facilities.
• Tech Advisory Strategic consulting on AI integration, automation roadmaps, and technology adoption for digital transformation of CX, content moderation, and data operations.

Quantifiable outcome

• +45% efficiency for e-commerce client AI-driven ticketing
• +7 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability13 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core and supporting.

• European Service Network (ESN)coreStrategic or Co-development Partner · 1 May 2024Partnership with ESN to deliver the Europe Direct Contact Centre (EDCC) for the European Commission. Provides multilingual citizen support services in 26 EU languages plus Ukrainian and Russian, exceeding 80% citizen satisfaction rates.
• BybitcoreStrategic or Co-development PartnerConectys delivers customer support services for Bybit, one of the world's leading cryptocurrency trading platforms. Services include live chat and email support across multiple languages (Dutch, Indonesian, Greek, Russian, Japanese, Mandarin, English, Arabic, French, German, Spanish).
• Tysa AI Service ProviderssupportingTechnology or IntegrationFour EU-based third-party service providers support Tysa (Conectys AI voice and chat assistant) with hosting, AI voice Bot and LLM, data collection point, Agentic AI workflow scheduling, and reporting.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• TTEC: TTEC Holdings (formerly TeleTech) provides CX, digital customer experience, and AI-enabled BPO services. Comparable on multilingual omnichannel CX and AI-driven automation strategy.
• TaskUs: Outsourced CX and trust & safety specialist serving digital-native and social media clients. The most direct peer to Conectys's content moderation + digital-platform CX focus.
• ibex: CX and digital outsourcing BPO with global delivery centers. Competes head-to-head with Conectys in multilingual omnichannel support for digital and enterprise clients.
• Teleperformance: World's largest CX/contact-center outsourcer with multilingual delivery hubs globally. Directly comparable to Conectys on customer experience, content moderation, and AI-augmented CX services at significantly larger scale.
• TELUS International: Digital CX and AI-data solutions provider within the TELUS ecosystem. Comparable multilingual delivery model, content moderation, and data annotation/AI services.
• Alorica: Global CX and digital BPO with multilingual delivery. Comparable on AI-augmented CX, digital customer experience, and enterprise trust & safety delivery.
• Foundever: CX and customer-management outsourcer (formerly Sitel Group/Sykes), operating multilingual delivery hubs worldwide. Closely comparable to Conectys on CX BPO and trust & safety offerings.
• Concentrix: Global CX, trust & safety, and digital services BPO. Overlaps directly with Conectys's CXM, Trust & Safety, and AI-enabled delivery model for enterprise and digital-native clients.
• Majorel (Telus International): Multilingual CX BPO formed through Sitel-Majorel merger; since integrated into TELUS International. Closely matches Conectys's multilingual delivery hubs and CX focus.

Emerging players

• ModSquad: Digital-first outsourcing player specializing in content moderation, community management, and digital CX. Direct overlap with Conectys's social media / T&S segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xlinkedin.com/company/conectys
• YouTubeyoutube.com/@Conectys_Global
• LinkedInlinkedin.com/company/conectys
• Facebookfacebook.com/Conectys

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conectys