SureGo Administrative Services
SureGo Administrative Services is a US-based third-party administrator that processes travel insurance claims and administers premiums for carriers including Trawick International, Nationwide, Starr Insurance, and Crum & Forster, operating from offices in the US, Serbia, and Malaysia.
- Company typePrivate
- Founded2015
- HeadquartersFairhope, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What SureGo Administrative Services does
SureGo Administrative Services is a US-based Third-Party Administrator (TPA) that processes travel insurance claims and administers premium accounting on behalf of insurance carriers and travel insurance providers. Founded in 2015 as a wholly-owned division of Trawick Holdings, the company is headquartered in Fairhope, Alabama, and operates from additional offices in Mobile, Alabama; Belgrade, Serbia (established March 2024); and Kuala Lumpur, Malaysia (incorporated April 2025). Its core products are claims administration for travel medical insurance, trip cancellation and interruption coverage, and international student insurance, supported by a custom-built online claims submission portal launched in October 2023 and a wholly-owned travel assistance subsidiary, SureGo Assist.
SureGo's business model is B2B professional services: it charges fees to insurance carriers for claims adjudication, premium collection, accounting and segregation of funds, and customer service for policyholders. Its primary client is its parent-affiliated carrier Trawick International, with additional TPA mandates held from Nationwide Mutual Insurance Company (from March 2024), Starr Indemnity & Liability Company (from April 2024), and United States Fire Insurance Company operating under the Crum & Forster trademark (from August 2023). In March 2025 the company received Delegated Claims Authority from Lloyd's, and in December 2025 it completed SOC 1 and SOC 2 Type II audits. Distribution is exclusively through carrier partnerships and self-service member/provider portals, with no direct-to-consumer acquisition.
SureGo has no external institutional investment, having been funded internally by Trawick Holdings. The company employs 11–50 staff across its four offices, with seasoned operational leadership including President Steve Mikano, Executive Medical Director Anshumali Dixit, and a Belgrade-based Director of Operations (Milos Milic) and Medical Director (Jasmina Čukić). In 2025 it was recognized with the ITIJ International Travel & Health Insurer of the Year award, and its parent opened a new global headquarters in Miami, Florida. The competitive position rests on regulatory credentials (Lloyd's authority, SOC audits), carrier-level relationships, and operational talent rather than differentiated technology, as the platform is described as a workflow tool rather than an AI-enabled system.
SureGo Administrative Services firmographics
Firmographics- Name
- SureGo Administrative Services
- Legal name
- SureGo Administrative Services
- Website
- https://mysurego.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SureGo Administrative Services is a US-based third-party administrator that processes travel insurance claims and administers premiums for carriers including Trawick International, Nationwide, Starr Insurance, and Crum & Forster, operating from offices in the US, Serbia, and Malaysia.
- Ownership category
- akta.pro rank
SureGo Administrative Services industry classification
Industry- Product category
- Travel Insurance Claims Administration
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)
- SIC
- Insurance Agents, Brokers & Service (6411), Accident & Health Insurance (6321)
- akta.pro industry
- Assistance & Claims Management Platforms (FNOL, TPA Tech)Travel & Hospitality/Travel Technology & Distribution Services/Travel Insurance & Protection Technology (Embedded, Assistance Platforms)Claims Administration & Payment Integrity (Medical/Dental/Vision)Healthcare & Life Sciences/Health Insurance & Managed Care/Third-Party Administration (TPA) & Administrative Services Only (ASO)Third-Party Administrator (TPA) & Program Administrator ServicesFinancial & Insurance/Insurance — Motor, Property & Casualty/Warranty & Service Contract / Mechanical Breakdown Insurance
Keywords
Where SureGo Administrative Services is headquartered
LocationHeadquarters
- HQ city
- Fairhope
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
SureGo Administrative Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Claims Administration Services: SureGo provides third-party administrator services to insurance carriers, processing claims and managing premium accounting. Revenue is generated through fees charged to insurance carriers for claims processing, premium collection, and administration services.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
SureGo Administrative Services product offering
Product offeringCore offering
SureGo Administrative Services operates as a Third-Party Administrator (TPA) providing claims processing and premium administration services for travel insurance carriers and providers. The company processes travel medical insurance claims, trip cancellation claims, and international student insurance claims on behalf of insurers including Trawick International, Nationwide, Starr Insurance, and Crum & Forster. Its offering combines a custom-built online claims submission portal launched in 2023 with full-service administrative support, premium accounting and fund segregation, and 24/7 assistance capabilities across global operations.
Product overview
SureGo Administrative Services operates as a Third-Party Administrator (TPA) providing a unified platform for claims and premium administration services. The core offering consists of claims processing for travel medical insurance, trip cancellation insurance, and international student insurance. The platform integrates an online claims submission portal for customer self-service alongside administrative support services. SureGo also provides premium administration with proper accounting and segregation of funds. The company operates under the Trawick Holdings umbrella and administers plans for Trawick International as well as partner insurers including Nationwide, Crum & Forster, and Starr Insurance.
Differentiator
Problem solved
Functional benefit
Products and services
- Travel Medical Insurance Claims Administration
Companies that use SureGo Administrative Services
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles1 record
SureGo Administrative Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
SureGo Administrative Services partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- Brokersure Ltd / ActivitySureminorPartnership with Brokersure Ltd leveraging its ActivitySure expert activity insurance offering for UK adventure travel insurance market.
- Runway HealthminorTrawick International partnership with Runway Health to offer complimentary Medication Readiness Consultation to travel insurance policyholders.
- Blink ParametricminorPartnership with Blink Parametric, a global InsurTech company specializing in real-time parametric solutions, to launch Traveler Lounge Pass.
- AmTrust FinancialminorStrategic partnership with AmTrust Financial Services, a global specialty insurance solutions provider, for new suite of trip cancellation plans.
- Starr Insurance (Starr Indemnity & Liability Company)coreSureGo named as third-party administrator for Starr Insurance, handling claims for Trawick's travel policies underwritten by Starr's U.S. subsidiary. This includes Safe Travels Protect, Safe Travels Defend, and Safe Travels Armor plans. This partnership completes SureGo's capability to manage claims across all Trawick International travel plans.
- Nationwide Mutual Insurance CompanycoreSureGo named as third-party administrator for Nationwide travel insurance plans, administering claims for a subset of travel plans including Trawick International's award-winning trip cancellation plans. Customers purchasing plans from March 2024 onward enjoy streamlined, in-house claims process.
- Crum & Forster (United States Fire Insurance Company)coreSureGo officially designated as third-party administrator for United States Fire Insurance Company operating under Crum & Forster trademark, a leading national property, casualty, and accident & health insurer.
Scale indicators3 records
Recent moves9 records
Expansion highlights6 records
SureGo Administrative Services competitors and assessment
Company assessmentBroad incumbents
- Sedgwick: Sedgwick is one of the largest independent third-party claims administrators globally, handling property, casualty, disability, and travel claims for major carriers and employers. It is the broad incumbent analog to SureGo's TPA model, with significantly greater scale but less specialization in travel insurance specifically.
- Allianz Travel (Allianz Partners / Travel Guard): Allianz Partners operates one of the largest travel insurance and assistance platforms globally via Travel Guard, with in-house claims handling across trip cancellation, medical, and baggage lines. It is both a potential carrier client for SureGo and a competitive benchmark for end-to-end travel claims operations.
- AIG Travel Guard: AIG Travel Guard is a major US travel insurance program with claims, assistance, and customer service delivered largely through integrated in-house and partner operations. Directly comparable to SureGo's portfolio of travel and trip cancellation claims administration.
- CorVel Corporation: CorVel is an established third-party administrator providing claims management and medical management services for workers' compensation, auto, and disability lines. While broader in scope, its TPA model and enterprise carrier-customer focus make it a structural peer for SureGo.
- AXA Assistance (AXA Partners): AXA Partners operates a global travel insurance and assistance platform delivering claims management, medical assistance, and customer service for travelers worldwide. Directly comparable to SureGo in scope of travel claims and assistance services, with global infrastructure at much larger scale.
Direct peers
- International SOS: International SOS provides travel medical assistance, medical evacuation, and claims support for travelers and corporate clients worldwide. Its travel medical assistance and claims management services directly overlap with SureGo's core travel medical claims administration offering.
- GeoBlue: GeoBlue specializes in travel medical and international health insurance for US travelers, including claims administration and provider network management. Its focus on travel medical claims parallels SureGo's core travel medical claims administration offering.
- WorldTrips (Tokio Marine HCC): WorldTrips, part of Tokio Marine HCC, administers travel medical, student, and trip cancellation insurance products with claims support for international travelers. It is a direct peer in travel insurance plan administration and claims handling.
- IMG Global (International Medical Group): IMG administers international travel medical, trip cancellation, and student insurance plans globally, including claims processing for its own and partner underwritten products. Strong direct peer given the overlap in travel medical, trip cancellation, and student insurance administration.
- Generali Global Assistance: Generali Global Assistance is a major US travel insurance administrator offering claims and assistance services for trip protection, medical, and baggage coverage through partner carriers. Functionally equivalent to SureGo as a travel insurance TPA serving multiple carrier partners.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
SureGo Administrative Services social profiles
Digital presenceSureGo Administrative Services compliance and trust
Trust signalCompliance2 records
SureGo Administrative Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
SureGo Administrative Services leadership team
Management profileNumber of profiles
Profiles4 records
SureGo Administrative Services subsidiaries and ownership
Company hierarchySubsidiaries1 record
SureGo Administrative Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SureGo Administrative Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SureGo Administrative Services
What does SureGo Administrative Services do?
SureGo Administrative Services operates as a Third-Party Administrator (TPA) providing claims processing and premium administration services for travel insurance carriers and providers. The company processes travel medical insurance claims, trip cancellation claims, and international student insurance claims on behalf of insurers including Trawick International, Nationwide, Starr Insurance, and Crum & Forster. Its offering combines a custom-built online claims submission portal launched in 2023 with full-service administrative support, premium accounting and fund segregation, and 24/7 assistance capabilities across global operations.
Is SureGo Administrative Services a public or private company?
SureGo Administrative Services is a private company. It is classified as corporate owned and is currently operating.
When was SureGo Administrative Services founded?
SureGo Administrative Services was founded in 2015. It employs 11 to 50 people.
Where is SureGo Administrative Services based?
SureGo Administrative Services is headquartered in Fairhope, United States, in the North America region.
How does SureGo Administrative Services make money?
One revenue line is on record: claims Administration Services.
Who are SureGo Administrative Services's main competitors?
Broad incumbents on record are Sedgwick, Allianz Travel (Allianz Partners / Travel Guard), AIG Travel Guard, CorVel Corporation and AXA Assistance (AXA Partners). Direct peers are International SOS, GeoBlue, WorldTrips (Tokio Marine HCC), IMG Global (International Medical Group) and Generali Global Assistance.
Does SureGo Administrative Services have an API?
No public API is recorded for SureGo Administrative Services.
What industry is SureGo Administrative Services in?
SureGo Administrative Services's product category is Travel Insurance Claims Administration. Its primary akta.pro industry code is THALALAF, Assistance & Claims Management Platforms (FNOL, TPA Tech), with a secondary code of HLAEALAD, Claims Administration & Payment Integrity (Medical/Dental/Vision). Its NAICS code is 524292 and its SIC code is 6411.