What Samespace does

Samespace, a product of Delaware LLC Origon Inc., is an AI-powered cloud contact center (CCaaS) vendor headquartered in Palo Alto with 51-100 employees. The platform unifies Origon AI agents, a no-code drag-and-drop Workflow Studio, real-time Insights analytics, built-in global telephony with local numbers in 100+ countries, and native CTI integrations with Salesforce and HubSpot. Additional modules include Pulse for live agent coaching, Web HiFi for high-fidelity web calling, Dynamic IVR, Smart Auto Dialer, Virtual Agents (chatbot/voicebot), and Sentiment Analysis, all addressable via open APIs and serverless developer tools with optional on-premises deployment.

The company targets enterprise contact centers, B2B sales teams using major CRMs, and enterprise internal IT/HR help desks across multiple verticals. Samespace monetizes via per-seat monthly or annual subscription contracts with quote-based enterprise pricing; a freemium Web HiFi tier acts as a product-led acquisition channel. Distribution is primarily direct enterprise sales driven by website demo requests, supplemented by self-serve developer onboarding for mid-market technical buyers. Documented customer outcomes include 65% faster Average Speed of Answer at Endurance International, 100% call capacity uplift from CSA automation, and a Global Big Four firm deploying an internal COVID-policy chatbot to 2,000+ employees within weeks.

Recent product investment centers on agentic AI: in January 2026 Samespace launched a multi-agent Origon AI support system (Root, Technical, Billing agents on a custom MCP server over a proprietary Hub infrastructure layer) that autonomously resolves 70-80 L2/L3 support interactions per day internally. The platform competes against established CCaaS vendors and legacy on-premise telephony providers (Genesys, Avaya, Cisco), which Samespace integrates with rather than displaces, while positioning its internet-native architecture and agentic AI as the primary differentiators.

Name

Samespace

Legal name

Origon Inc.

Website

https://samespace.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

51–100 employees

Short description

Samespace is an AI-powered cloud contact center (CCaaS) platform built by Origon Inc., serving enterprise contact centers, B2B sales teams, and internal IT/HR help desks with AI agents, no-code workflows, global telephony, and native CRM integrations.

Ownership category

akta.pro rank

Product category

Cloud Contact Center Software (CCaaS)

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Cloud PBX & Hosted Telephony (HDAIAHAB), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Cloud contact center
• AI customer experience
• Conversational AI agents
• Workforce engagement
• CRM telephony integration

Headquarters

HQ city

Palo Alto

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (CCaaS): Samespace operates as a cloud contact center software (CCaaS) sold on a subscription basis. Pricing is per-user (agents/supervisors) with costs for software upgrades included in the subscription — no extra fees for platform updates. The platform offers both cloud and on-premises deployment with feature parity, both sold via enterprise subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Samespace provides an AI-powered cloud contact center (CCaaS) platform that unifies voice, chat, email, and messaging channels with Origon AI Agents, a no-code Workflow Studio, real-time Insights analytics, and built-in global telephony. The platform is offered as a subscription SaaS with private deployment options, and includes native CTI integrations for Salesforce, HubSpot, and other enterprise systems.

Product overview

Samespace is a full-stack CX (Customer Experience) platform combining intelligent automation with human expertise for high-performance customer experiences across every channel. The platform is built around Origon AI as the core AI agents platform, supplemented by Studio for workflow automation, Insights for analytics, and native CTI integrations for Salesforce and HubSpot. Additional modules include Pulse for real-time coaching, Web HiFi for high-fidelity voice calls, Dynamic IVR for intelligent routing, Virtual Agents for chatbot/voicebot automation, and Sentiment Analysis for emotion detection. The platform integrates with major CRMs (Salesforce, HubSpot, Zendesk, Zoho, SugarCRM, LeadSquared, Pipedrive) and communication channels (WhatsApp, Messenger, Viber, Telegram, LINE). Developer Tools with serverless functions and open APIs enable custom workflow development.

Differentiator

Problem solved

Functional benefit

Brands

• Origon AI: AI platform that executes workflows and connects to CRMs, databases, and enterprise systems while retaining customer history and intent. Used for complex contact center operations including L2/L3 support diagnostics.
• Studio
• Insights
• Pulse
• Web HiFi

Products and services

• Samespace Contact Center Full-stack cloud contact center (CCaaS) platform that combines AI-powered automation with human agent expertise to deliver omnichannel customer experiences across voice, chat, email, and messaging. Sold to enterprise contact centers on a per-agent subscription basis with both cloud and on-premises deployment.
• Origon AI AI agents platform that executes complex customer service and sales workflows, connects to CRMs, databases, and enterprise systems, and retains customer history and intent across interactions. Powers multi-agent orchestration for autonomous support, including L2/L3 diagnostics, billing dispute resolution, and network troubleshooting.
• Web HiFi High-fidelity web call solution using a wideband audio codec to deliver crystal-clear audio over the internet, with built-in caller authentication that eliminates traditional IVR navigation. Offered free for all users worldwide and used as a freemium entry point to the Samespace platform.
• Origon AI Multi-Agent Support System Production multi-agent AI support system built on the Origon AI platform, designed to autonomously resolve L2/L3 diagnostics, billing disputes, and network troubleshooting. Documented as deployed in one day and handling full production traffic within one week.

Quantifiable outcome

• 70-80 support interactions resolved daily without human intervention — reducing engineering time spent on support operations
• +5 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability14 records

Feature13 records

Partnerships

Two partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationSamespace offers native Computer Telephony Integration (CTI) with Salesforce, enabling click-to-dial, automated screen pops with caller information, call logging and note-taking, intelligent call routing based on CRM data, real-time coaching within Salesforce, and unified dashboards with call metrics, recordings, and transcripts. Enabled Endurance International to achieve 65% faster Average Speed of Answer.
• HubSpotcoreTechnology or IntegrationSamespace provides native CTI integration with HubSpot, enabling call workflow automation, CRM data-driven routing, automated task creation, call recording and coaching, and Smart Auto Dialer integration for outbound sales sequences.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Genesys: Genesys is a leading CCaaS and customer experience platform provider offering cloud and on-premises contact center solutions with AI, workforce engagement, and omnichannel routing. Directly comparable to Samespace as it serves the same enterprise contact center buyers with overlapping AI, routing, and analytics capabilities, and Samespace's platform explicitly integrates with Genesys environments.
• Five9: Five9 is a pure-play cloud CCaaS provider delivering inbound/outbound contact center, AI, workforce optimization, and CRM integrations. It is the closest direct competitor to Samespace in the cloud-native enterprise CCaaS category, with comparable AI-driven automation, omnichannel, and Salesforce/CRM integrations.
• Talkdesk: Talkdesk is a cloud-native AI-powered CCaaS competitor with deep CRM integrations, workflow automation, and a focus on enterprise CX. Comparable to Samespace across product surface (AI agents, workflow studio, integrations) and target mid-market and enterprise buyers.
• NICE inContact: NICE inContact (CXone) is a major cloud CCaaS platform offering omnichannel routing, AI, analytics, and workforce engagement for enterprise contact centers. Directly comparable as an enterprise CCaaS competitor with similar AI and automation investments and overlapping customer segments.
• RingCentral: RingCentral offers a unified communications and contact center (RingCX) platform combining UCaaS and CCaaS capabilities. Comparable to Samespace for enterprises seeking voice + contact center with CRM integrations, though RingCentral's center of gravity is broader UCaaS rather than pure CCaaS.
• 8x8: 8x8 provides cloud communications and contact center solutions with AI, analytics, and global telephony. Comparable as a CCaaS/UCaaS competitor targeting enterprises needing integrated voice, video, and contact center with international reach.

Broad incumbents

• Avaya: Avaya is a long-established contact center and unified communications incumbent with a large installed base of enterprise customers. Samespace positions its Dynamic IVR and Studio as a modern, AI-native layer that integrates with Avaya deployments, making Avaya both a competitor and integration partner.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center is part of a broad collaboration and networking portfolio serving large enterprises. Comparable as an incumbent CCaaS/UCaaS vendor that Samespace integrates with and competes against for enterprise contact center budgets.

Emerging players

• Twilio: Twilio Flex is a programmable cloud contact center offering built on Twilio's communications APIs. Comparable to Samespace in providing cloud-native, API-driven contact center capabilities, though Twilio's strength is developer-led customization rather than turnkey enterprise CCaaS.

Others

• Zendesk: Zendesk is a customer service and support platform with ticketing, messaging, and AI-powered automation that overlaps with Samespace's omnichannel and AI agent capabilities. It is an integration partner of Samespace and a competitor for customer experience budgets, though its historical strength is ticket-based support rather than voice-led CCaaS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/samespace

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Samespace