Ozonetel Communications
Ozonetel Communications is an India-headquartered cloud communications platform provider offering a unified oneCXi (CCaaS + CPaaS + UCaaS + AI) customer experience platform to 3,500+ enterprise brands across BFSI, eCommerce, healthcare, and government verticals.
- Company typePrivate
- Founded2010
- HeadquartersHyderabad, India
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Ozonetel Communications does
Ozonetel Communications (Ozonetel Communications Pvt. Ltd.) is an India-headquartered cloud communications and customer experience platform provider serving over 3,500 brands globally. Founded in 2007 (some sources cite 2010), the company is headquartered in Hyderabad with eight Indian regional offices (Bangalore, Chennai, Delhi NCR, Mumbai, Noida, Vadodara) and a San Francisco regional HQ. Its flagship product is the oneCXi platform — a unified stack combining contact-center-as-a-service (CCaaS), communications-platform-as-a-service (CPaaS), unified-communications-as-a-service (UCaaS), and AI capabilities natively on a single platform. Core AI components include Voice AI Agents handling human-like conversations in 24 vernacular Indian languages, Agent Assist real-time guidance, Knowledge AI with neural search, automated Quality Audits analyzing 100% of conversations, Voice of Customer analytics, and Agentic AI workflows capable of multi-step autonomous resolution (e.g., 580+ services in the MeeSeva Telangana deployment). The platform processes more than 10 million calls per day and 2.5 billion calls annually, supporting 100,000+ call-center workers on a 99.9% uptime SLA.
The company monetizes through tiered subscription plans spanning SMB (up to 100 agents), Mid-Market (100–500 agents), and Enterprise (500+ agents on multi-year contracts), supplemented by usage-based CPaaS APIs and premium AI add-ons. Distribution combines direct enterprise field sales, an inside-sales team for mid-market accounts, an India channel-partner/reseller network, and an official Meta WhatsApp Business Solution Provider status enabling direct conversational-commerce deployments. Primary verticals are BFSI (HDFC Securities, Kotak Life Insurance, HDB Financial Services, Acko, Angel One, Muthoot, Incred Finance, Kissht), eCommerce and D2C (Swiggy, Zomato, BigBasket, Nykaa, Lenskart, Wakefit, Tata 1mg), healthcare (Apollo 24/7, Tata 1mg, Healthians, Apollo Hospitals, Abbott, Redcliffe Labs, Rainbow Hospitals), government and public services (MeeSeva Telangana), automotive and manufacturing (Mahindra Farm Machinery), and travel and entertainment (Deltin).
Ozonetel raised $5 million in Series A funding from Stakeboat Capital in October 2021 — its first institutional capital after 14 years of bootstrapping — earmarked for US expansion and headcount tripling toward a stated $100 million ARR target. The company reported FY23-24 revenue of INR 110.3 crore (~$13.2M USD) with a net loss of INR 7.1 crore, and acquired CloudConnect Communications in October 2024 to add licensed virtual network operator and mobile-first UCaaS capabilities. Notable recent product launches include CXi Switch (IP-based calling, November 2024) and CXi Studio (no-code AI journey builder, September 2025). The company has won 27+ industry awards including 2026 AI Breakthrough and Voice AI Tech Excellence recognition, and holds a 4.6/5 G2 rating.
Ozonetel Communications firmographics
Firmographics- Name
- Ozonetel Communications
- Legal name
- Ozonetel Communications Pvt Ltd.
- Website
- https://ozonetel.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Ozonetel Communications is an India-headquartered cloud communications platform provider offering a unified oneCXi (CCaaS + CPaaS + UCaaS + AI) customer experience platform to 3,500+ enterprise brands across BFSI, eCommerce, healthcare, and government verticals.
- Ownership category
- akta.pro rank
Ozonetel Communications industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Unified Communications (UCaaS) Apps (BPAMACAE)
Keywords
Where Ozonetel Communications is headquartered
LocationHeadquarters
- HQ city
- Hyderabad
- HQ country
- India
- HQ region
- Asia
Offices9 records
Markets served
Ozonetel Communications business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Cloud Contact Center Platform (CCaaS): Subscription-based cloud contact center software providing inbound, outbound, and blended call center capabilities. Pricing based on per-seat or usage models with tiered plans for SMB, Mid-Market, and Enterprise customers.
- Communication Platform as a Service (CPaaS): Programmable APIs for voice, messaging, and verification services enabling developers to embed communication capabilities into their applications.
- Unified Communications as a Service (UCaaS): Internal collaboration platform integrated with external CX capabilities, offered as part of the unified platform bundle.
- AI-Powered Add-ons and Premium Features: Additional AI capabilities including Voice AI Agents, Agent Assist, Knowledge AI, and advanced analytics offered as premium features on top of base platform.
- Business Phone System / Virtual Numbers: Virtual phone number services with pricing plans including unlimited minutes for small businesses, toll-free numbers, and local numbers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Business Phone System with unlimited minutes |
| Subscription | Monthly | SMB Plans (up to 100 agents) |
| Hybrid | Monthly | Mid-Market Plans (100-500 agents) |
| Usage-based | Multi-year contract | Enterprise Plans (500+ agents) |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels11 records
Ozonetel Communications product offering
Product offeringCore offering
Ozonetel Communications sells an AI-powered Unified Customer Experience Intelligence platform (oneCXi) that natively combines cloud contact center (CCaaS), communications platform (CPaaS), unified communications (UCaaS) and embedded AI capabilities for enterprise customer service operations. The company delivers its offering through subscription-based cloud software with usage-based elements, supported by voice AI agents, omnichannel routing, CRM integrations, and WhatsApp Business solutions for enterprise and mid-market customers across BFSI, eCommerce, healthcare and government verticals.
Product overview
Ozonetel Communications offers a full-stack, AI-powered Unified Customer Experience Intelligence (oneCXi) platform that unifies CCaaS, CPaaS, UCaaS, and AI capabilities natively on a single platform. The product portfolio centers on the oneCXi platform with integrated modules including Voice AI Agents, Agent Assist, Voice of Customer, Quality Audits, and Knowledge AI for AI-powered customer interactions; Cloud Contact Center and Cloud Call Center software for core operations; Cloud Telephony, Auto Dialers (Predictive/Power/Preview), and IVR for voice infrastructure; CXi Switch for IP-based calling; Omnichannel Routing for unified channel management; WhatsApp Business Solution and SMS Solution for messaging; Digital CX for video and digital engagement; and Sales Dialer Solution, Marketing Platform, Contact Manager, Business Phone System, and Auto Attendant for specialized functions. The platform also includes CXi Reach (marketing), CXi Engage (sales), and CXi Assist (service) modules. Following the acquisition of CloudConnect Communications, UCaaS capabilities for internal workplace communication were added to the platform. The platform supports 3500+ global brands across banking, insurance, fintech, eCommerce, healthcare, and other industries.
Differentiator
Problem solved
Functional benefit
Brands
- oneCXi: Unified Customer Experience Intelligence Platform integrating CCaaS, CPaaS, UCaaS, and AI capabilities
- CXi Studio
- CXi Switch
- CloudAgent
Products and services
- oneCXi Platform Unified Customer Experience Intelligence platform that orchestrates conversations, data, workflows, insights and decisions in one place with AI at its core, integrating contact center, communications platform, unified communications and AI capabilities natively for enterprise customer service operations.
- Cloud Contact Center Software
Quantifiable outcome
- 28% increase in product inquiry
- +21 more outcomes
Companies that use Ozonetel Communications
Customer profileNamed customers18 records
Segments9 records
Ideal customer profiles4 records
Ozonetel Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability11 records
Feature8 records
Ozonetel Communications partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- CloudConnect CommunicationscoreAcquisition completed in October 2024. CloudConnect Communications was a provider of mobile-first UCaaS solutions and a licensed virtual network operator under the Department of Telecommunications. The acquisition enhances Ozonetel's oneCXi platform by integrating UCaaS capabilities, aimed at disrupting the global UCaaS market valued at over $50 billion. CloudConnect brings DoT-compliant solutions and strengthens Ozonetel's workplace communication capabilities.
- SalesforcecoreNative, out-of-the-box Salesforce integration via AppExchange with unified CTI toolbar embedding directly into Salesforce with real-time data sync. Agents can work within familiar Salesforce workflows without context switching. Deep integration supporting multi-account CRM within a single Ozonetel account.
- ZohocoreNative CRM integration with Zoho CRM enabling automatic conversation logging, contact matching on phone number, and ticket creation. Part of 40+ channel integrations and extensive APIs.
- ZendeskcoreNative integration with Zendesk for customer service workflows, automatic ticket creation, and conversation logging to Zendesk timeline.
- FreshdeskcoreNative Freshdesk integration for helpdesk workflows, contact management, and ticket automation within the Ozonetel contact center platform.
- HubSpotcoreNative HubSpot CRM integration enabling automatic call logging, contact management, and sales workflow automation. Multi-CRM support within single account.
- LeadSquaredcoreNative integration with LeadSquared marketing and sales automation platform for lead management and call tracking workflows.
- Meta (WhatsApp Business Solution Provider)coreMeta-certified WhatsApp Business Solution Provider enabling Ozonetel to provision WhatsApp Business API accounts directly for enterprise customers. Direct Meta integration allows faster onboarding and native WhatsApp Business Calling API support. Ozonetel is listed as an official WhatsApp Business Solution Provider with verified BSP status.
Scale indicators12 records
Recent moves6 records
Expansion highlights7 records
Ozonetel Communications competitors and assessment
Company assessmentDirect peers
- Exotel Techcom: Bangalore-based cloud telephony and contact center platform serving Indian SMBs and enterprises with voice, SMS, and WhatsApp business APIs. Directly comparable to Ozonetel as an India-first CCaaS/CPaaS rival with overlapping customer segments in BFSI, eCommerce, and D2C.
- Knowlarity (Verloop.io): Indian cloud communications company offering cloud telephony, IVR, and contact center solutions with growing focus on conversational AI. Direct competitor to Ozonetel in the Indian cloud telephony and CCaaS market.
Broad incumbents
- Genesys: Global leader in cloud contact center and CX orchestration with Genesys Cloud CX platform. Broad incumbent competing against Ozonetel in enterprise CCaaS with much larger global presence and R&D investment.
- Five9: Pure-play cloud contact center provider serving enterprise customers globally with CCaaS, AI, and workforce engagement management. Competes with Ozonetel for enterprise CX deals in international markets.
- Talkdesk: Enterprise cloud contact center platform with AI-driven CX capabilities. Broad incumbent competitor with significant venture backing competing for global enterprise customers against Ozonetel.
- NICE (CXone): Large enterprise software vendor offering CXone cloud contact center platform with AI-powered analytics and workforce management. Broad incumbent competing across CCaaS and conversation intelligence categories.
- Cisco (Webex Contact Center): Cisco's Webex Contact Center delivers enterprise cloud CCaaS with deep telephony and UCaaS bundling. Broad incumbent competing with Ozonetel's unified CCaaS/UCaaS approach following CloudConnect acquisition.
- RingCentral: Leading UCaaS provider with RingCentral Contact Center offering that bundles voice, messaging, video, and CCaaS. Directly comparable to Ozonetel's post-CloudConnect unified communications strategy.
- 8x8: Global provider of UCaaS, CCaaS, and CPaaS on a single platform with integrated AI capabilities. Direct competitor in the unified enterprise communications space Ozonetel is pursuing.
- Twilio: Leading CPaaS platform with programmable voice, messaging, and video APIs that competes with Ozonetel's CPaaS offerings and increasingly bundles CCaaS-adjacent capabilities via Segment and Flex.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Ozonetel Communications social profiles
Digital presenceOzonetel Communications compliance and trust
Trust signalCompliance7 records
Ozonetel Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ozonetel Communications leadership team
Management profileNumber of profiles
Profiles3 records
Ozonetel Communications subsidiaries and ownership
Company hierarchySubsidiaries1 record
Ozonetel Communications funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ozonetel Communications M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ozonetel Communications
What does Ozonetel Communications do?
Ozonetel Communications sells an AI-powered Unified Customer Experience Intelligence platform (oneCXi) that natively combines cloud contact center (CCaaS), communications platform (CPaaS), unified communications (UCaaS) and embedded AI capabilities for enterprise customer service operations. The company delivers its offering through subscription-based cloud software with usage-based elements, supported by voice AI agents, omnichannel routing, CRM integrations, and WhatsApp Business solutions for enterprise and mid-market customers across BFSI, eCommerce, healthcare and government verticals.
Is Ozonetel Communications a public or private company?
Ozonetel Communications is a private company. It is classified as venture growth investor backed and is currently operating.
When was Ozonetel Communications founded?
Ozonetel Communications was founded in 2010. It employs 251 to 500 people.
Where is Ozonetel Communications based?
Ozonetel Communications is headquartered in Hyderabad, India, in the Asia region.
How does Ozonetel Communications make money?
Five revenue lines are on record. Cloud Contact Center Platform (CCaaS) is the primary driver. The others are communication Platform as a Service (CPaaS), unified Communications as a Service (UCaaS), AI-Powered Add-ons and Premium Features and business Phone System / Virtual Numbers.
Who are Ozonetel Communications's main competitors?
Direct peers on record are Exotel Techcom and Knowlarity (Verloop.io). Broad incumbents are Genesys, Five9, Talkdesk, NICE (CXone), Cisco (Webex Contact Center), RingCentral, 8x8 and Twilio.
Does Ozonetel Communications have an API?
Yes. Ozonetel offers open APIs with 40+ channel integrations enabling a 360-degree customer view. The platform provides programmable APIs for voice, messaging, and verification as part of its CPaaS offering. While extensive API and integration capabilities are described, no specific API documentation URL, auth method, rate limits, versioning, or sandbox availability were explicitly stated in the available sources.
What industry is Ozonetel Communications in?
Ozonetel Communications's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 518 and its SIC code is 7385.