IMPaCT Care

What IMPaCT Care does

IMPaCT Care is a Philadelphia-based private company that operates a standardized, scalable Community Health Worker (CHW) program combining a workforce of pre-selected and locally-recruited CHWs with a cloud-based workflow management platform. The platform automatically dispatches CHWs to patients in need, load-balances caseloads to prevent burnout, and guides CHWs through evidence-based workflows and decision support, while providing health organizations with real-time performance dashboards and analytics. IMPaCT claims RCT-proven outcomes including $2,500 annual net savings per patient, a 66% reduction in hospital days, a 12% increase in primary care access, and a 3.7:1 ROI.

The company sells primarily to enterprise health systems and health plans, with secondary reach into community health organizations and state Medicaid programs. Its customer base spans over 50 organizations across 20 U.S. states, with named relationships including Ballad Health, TennCare, and Penn Medicine (its institutional origin). GTM is dominated by direct enterprise field sales supported by channel partnerships, with a Customer Success Manager model handling 10-15 healthcare organizations each. Pricing is quote-based and multi-year, structured around per-enrolled-member-per-year economics, with the company claiming it saves customers 50% versus building CHW programs in-house at a $2,808 PEMPY cost baseline. Revenue streams combine recurring subscription-style CHW workforce and infrastructure services with professional services for expert consultation, strategic planning, and ROI modeling.

IMPaCT originated from the Penn Center for Community Health Workers at the University of Pennsylvania and maintains a research-driven positioning, publishing extensively in JAMA Internal Medicine, AJPH, Health Affairs, and NEJM, and holding a National Center of Excellence designation. The organization is led by Executive Director Dr. Shreya Kangovi (recognized by Modern Healthcare as a Top 25 Innovator) and recently appointed Michael Monson (former Centene, Altarum, Village Care of New York) to its Advisory Board in June 2026 to support national expansion. The firm is venture-backed per ownership commentary, though specific investors and funding amounts are not publicly disclosed.

Name

IMPaCT Care

Legal name

IMPaCT Care Inc.

Website

https://impactcarehq.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

IMPaCT Care is a Philadelphia-based private company that provides a standardized, scalable Community Health Worker program combining a network of locally-recruited, rigorously screened CHWs with a cloud-based workflow platform serving health plans, health systems, and Medicaid programs across 20 U.S. states to address social determinants of health.

Ownership category

akta.pro rank

Product category

Community Health Workforce Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161)

SIC

Services-Social Services (8300), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Community Health & Health Equity/Social Determinants Units (HLAJAAAO)

akta.pro secondary industries

Health Systems Strengthening & Universal Health Coverage (UHC) Partnerships (HLAJAOAL), Global Health Systems Strengthening (BPAGABAD)

Keywords

• Community health workers
• Social determinants of health
• Healthcare workforce solutions
• Patient engagement platform
• Value-based care programs

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. CHW Workforce and Infrastructure Services: IMPaCT provides workforce and infrastructure for addressing Social Determinants of Health (SDOH) at enterprise scale. Organizations pay for IMPaCT's network of trained Community Health Workers and cloud-based workflow tools. The typical direct costs of CHW programs are $2808 per enrolled member per year, and IMPaCT saves 50% on program costs while delivering RCT-proven savings.
2. Expert Consultation and Strategic Planning: IMPaCT provides consultation services to help organizations achieve alignment around defining success and measuring benefits, conduct gap analysis, develop internal business cases and ROI models, and deliver action plans for SDOH program implementation.

Pricing tiers

Go-to-market motion3 records

Distribution channels2 records

Marketing channels6 records

Core offering

IMPaCT Care provides a standardized, scalable Community Health Worker (CHW) program that combines a network of pre-selected, locally-sourced and trained CHWs with a cloud-based workflow technology platform. The offering addresses Social Determinants of Health (SDOH) at enterprise scale for health plans and health systems, delivering RCT-proven outcomes including reduced hospital utilization, improved chronic disease management, and measurable cost savings.

Product overview

IMPaCT Care offers an integrated platform combining a network of trained Community Health Workers (CHWs) with a cloud-based application for workflow management, patient-CHW matching, and analytics. The IMPaCT Platform serves as the core offering, supported by the IMPaCT Cloud Application for technology-enabled workflow automation and real-time insights. Supplemental services include Expert Consultation and Strategic Planning for program design, and CHW Network and Training Services for workforce development.

Differentiator

Problem solved

Functional benefit

Products and services

• IMPaCT Platform

Quantifiable outcome

• $2,500 annual net savings per patient
• +5 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and major.

• Michael MonsoncoreStrategic or Co-development Partner · 22 June 2026Michael Monson appointed to IMPaCT Care's Advisory Board as Strategic Advisor. Monson brings decades of experience scaling programs for underserved populations, including prior roles at Altarum, Centene, and Village Care of New York. His appointment aligns with the tripling of healthcare organizations employing community health workers amid clinician shortages and margin pressures.
• PCORIcoreStrategic or Co-development PartnerPCORI (Patient-Centered Outcomes Research Institute) funded evaluation demonstrating IMPaCT effectiveness at scale. Multiple PCORI-funded research projects have evaluated the IMPaCT CHW model across different healthcare settings.
• Ballad HealthmajorStrategic or Co-development PartnerBallad Health, an integrated delivery system, partnered with IMPaCT to implement CHW programs. IMPaCT leaders produced a CHW video showcasing the Ballad Health partnership.
• TennCaremajorStrategic or Co-development PartnerTennCare, Tennessee's Medicaid program, partnered with IMPaCT for CHW services. IMPaCT and TennCare collaboration documented in glossy publication showcasing the partnership.
• Robert Wood Johnson FoundationcoreStrategic or Co-development PartnerRobert Wood Johnson Foundation discussed health inequities, the pandemic, and IMPaCT in blog content. Foundation has featured IMPaCT work in discussing community health workers and health equity.
• Milbank QuarterlycoreStrategic or Co-development PartnerMilbank Quarterly published articles on IMPaCT including 'Health Care's Social Movement Should Not Leave Science Behind' and 'State Strategies for Engaging Community Health Workers Amid Federal Policy Shifts'.
• Modern HealthcarecoreGTM or Marketing PartnerModern Healthcare featured IMPaCT Executive Director Dr. Shreya Kangovi as one of Top 25 Innovators and conducted interviews about IMPaCT's work in healthcare transformation.
• Academy HealthcoreStrategic or Co-development PartnerAcademy Health featured research on return on investment from IMPaCT's evidence-based CHW program from the perspective of a Medicaid payer. Multiple presentations at Academy Health conferences.
• Johnson & JohnsonmajorStrategic or Co-development PartnerJohnson & Johnson featured community health workers as an effective strategy to help address health disparities in marginalized populations through their CHWI platform.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Unite Us: SDOH coordination platform connecting health systems, plans, and community-based organizations to address social needs. Overlaps with IMPaCT in serving health plans and systems on SDOH at enterprise scale, though emphasizes referral network rather than in-house CHW staffing.
• Healthify (a WellSky company): SDOH platform offering screening, referral, and analytics to health plans and providers. Now part of WellSky, giving it broader post-acute and social care reach; directly comparable to IMPaCT in targeting enterprise healthcare customers addressing SDOH at scale.
• findhelp (formerly Aunt Bertha): Largest public-facing SDOH resource network used by health plans and systems to connect members to community services. Comparable to IMPaCT in serving enterprise healthcare buyers on SDOH, though software-only without a bundled community health worker workforce.
• Cityblock Health: Value-based care provider combining a community-based workforce (CHWs, behavioral health specialists) with a technology platform to serve Medicaid and dually eligible populations. Closest comparable to IMPaCT in combining trained community health workers with proprietary software and a focus on underserved populations.

Broad incumbents

• Arcadia: Population health analytics platform serving health systems, ACOs, and payers with risk stratification and SDOH-adjacent insights. Comparable as an enterprise buyer-facing vendor in the population health space, though broader portfolio and less CHW-specific.

Emerging players

• Pyx Health: SDOH and loneliness platform pairing technology with peer support specialists to engage Medicaid and Medicare members. Comparable to IMPaCT in combining a human support layer with tech-enabled workflows for underserved populations.
• Socially Determined: Social risk analytics platform that quantifies SDOH impact for health plans and systems. Adjacent to IMPaCT's evidence-driven value proposition by selling SDOH risk insights to the same enterprise buyers, but analytics-only without a CHW delivery layer.
• Activate Care: SDOH care coordination platform serving health plans, ACOs, and CBOs with referral management and community health worker tooling. Comparable to IMPaCT in combining SDOH software with CHW enablement, but generally lighter on the workforce-operations layer.
• InquisitHealth: Peer-to-peer mentoring and community health worker programs for health plans and pharma, focused on chronic disease and rare conditions. Directly comparable to IMPaCT in deploying trained non-clinical workers supported by technology to address SDOH and adherence.
• CCT Technologies (Champions for Community Health): Provider of community health worker program software and consulting for health plans and CBOs. Closely comparable to IMPaCT's tech-plus-workforce approach at a smaller scale, serving overlapping enterprise and community-based customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/impact-community

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about IMPaCT Care