Colonial Claims
Colonial Claims is a U.S.-based independent claims adjusting firm founded in 1982 that provides multi-line property and casualty claims handling, catastrophe response, and TPA services to many of the largest U.S. insurance carriers via a nationwide network of thousands of licensed adjusters across all 50 states and territories.
- Company typePrivate
- Founded1982
- HeadquartersDunedin, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Colonial Claims does
Colonial Claims LLC is a U.S.-based independent claims adjusting company founded in 1982 by Doug Branham and Felicia Rivas, headquartered in Dunedin, Florida with a second office in Lexington, Kentucky. The firm provides multi-line claims handling services — including field and desk adjusting, catastrophe response, daily claims, TPA services, appraisals, litigation and alternative dispute resolution, defense services, and specialty lines (flood/NFIP, earthquake, tornado, inland marine, liability, cargo, public risk) — to many of the largest U.S. property and casualty insurance carriers. Its service portfolio spans both commercial and residential property claims for perils including wind, fire, hail, flood, tornado, and earthquake.
The company operates a network of thousands of licensed adjusters covering all 50 states plus Puerto Rico, U.S. Virgin Islands, and all U.S. territories, supported by permanent full-time staff examiners, QA specialists, and trainers. Underlying technology consists of web-based claims management systems enabling fully remote work and rapid deployment during catastrophe events; the firm also offers Virtual Inspection for remote video-based property assessments and runs in-house, nationwide, and virtual adjuster training and certification programs.
The revenue model is B2B services billed to insurance carriers on a per-claim or assignment basis (transaction fee), supplemented by managed-services TPA engagements and professional-services revenue from training programs. Services are delivered under multi-year contracts to carrier partners with fee schedules determined by those carriers. Customer acquisition is predominantly relationship-driven, leveraging 40 years of industry participation in every major U.S. catastrophe event and a cumulative claims-handling history of over $50 billion in damages.
Colonial Claims firmographics
Firmographics- Name
- Colonial Claims
- Legal name
- Colonial Claims LLC
- Website
- https://colonialclaims.com
- Company type
- Private
- Founded year
- 1982
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Colonial Claims is a U.S.-based independent claims adjusting firm founded in 1982 that provides multi-line property and casualty claims handling, catastrophe response, and TPA services to many of the largest U.S. insurance carriers via a nationwide network of thousands of licensed adjusters across all 50 states and territories.
- Ownership category
- akta.pro rank
Colonial Claims industry classification
Industry- Product category
- Insurance Claims Adjustment Services
- NAICS
- Claims Adjusting (524291)
- SIC
- Services-Miscellaneous Business Services (7380)
- akta.pro primary industry
- Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)
- akta.pro secondary industry
- Catastrophe Claims & Loss Adjustment Services (FSAOACAO)
Keywords
Where Colonial Claims is headquartered
LocationHeadquarters
- HQ city
- Dunedin
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Colonial Claims business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Claims Adjustment Services: Colonial Claims provides claims adjustment services to insurance carriers on a per-claim or assignment basis. They handle single and multiple assignments, catastrophe responses, and daily claims. Revenue is generated through fees charged to carriers for adjusting services.
- TPA Services: Third Party Administrator services providing comprehensive claims handling for carriers, including field and desk adjusting, supervision, audits, and quality control.
- Training and Certification: Colonial Claims conducts training sessions in-house, around the country, and virtually, providing certification courses for adjusters to stay current with policy updates and software programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Carrier/Enterprise contracts |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Colonial Claims product offering
Product offeringCore offering
Colonial Claims provides multi-line independent claims handling and adjustment services to insurance carriers across the United States. Its service portfolio spans catastrophe response, daily claims, field and desk adjusting, Third Party Administrator (TPA) services, appraisals, dispute resolution, mediation/arbitration, litigation support, and adjuster training and certification. Services are delivered through a national network of thousands of licensed adjusters supported by permanent full-time staff examiners and quality assurance specialists, with web-based claims management systems enabling remote work and rapid scalability during catastrophe events.
Product overview
Colonial Claims operates as a unified claims services platform offering a comprehensive portfolio of adjusting services. The company provides both field and desk adjusting resources, supported by permanent full-time staff examiners and quality assurance specialists. Their service portfolio includes catastrophe response, daily claims handling, specialized property and liability claims (covering Wind, Fire, Hail, Flood, Tornado, Earthquake), appraisals, dispute resolution, litigation support, and TPA services. The company also offers adjuster training and certification programs. The integrated approach combines a national network of thousands of licensed adjusters with web-based technology systems to deliver scalable claims solutions to insurance carriers.
Differentiator
Problem solved
Functional benefit
Products and services
- Catastrophe Services Large-scale response services for major catastrophe events, deploying trained, licensed adjusters nationwide at a moment's notice to handle wind, fire, hail, flood, tornado, and earthquake losses.
- Daily Claims Handling Routine claims handling services for non-catastrophic property and liability losses, delivered through both field and desk adjusting resources for insurance carriers.
- TPA and TPA Field Services Third Party Administrator services for insurance carriers, providing comprehensive claims handling including field and desk operations, supervision, audits, and quality control from assignment to closure.
- Property Claims – Commercial and Residential Claims adjustment services for commercial and residential property damage, including losses from wind, fire, hail, tornado, flood, and earthquake events.
- Flood, NFIP and Private Claims Claims services covering both National Flood Insurance Program (NFIP) and private flood insurance policies, delivered by certified flood adjusters.
- Liability Claims Claims handling services for liability coverage including bodily injury and property damage liability losses.
- Inland Marine Claims Claims adjustment services for inland marine and transportation-related insurance losses.
- Desk Adjusting & Supervision Remote claims adjusting services delivered by desk examiners with oversight and quality supervision, enabled by the company's web-based claims management systems.
- Field Inspections On-site physical inspection and assessment of damaged properties by licensed adjusters.
- Appraisals Professional appraisal services for property damage assessment as part of the claims adjustment process.
- Cargo & Container Inspections Inspection services for cargo and shipping containers to assess damage and loss claims.
- Contents Assist Services to help policyholders document and assess personal property contents damage during the claims process.
- Defense Services Defense services for disputed or contested claims matters, supporting carriers in the litigation process.
- Litigation and Alternative Dispute Resolution Full spectrum of dispute resolution services including mediation, arbitration, and litigation support for contested insurance claims.
- Program Business Claims Specialized claims services for program business arrangements with insurance carriers.
- Public Risk Claims Claims handling services for public entity and municipal risk exposures.
- Quality Control / Re-Inspections Quality assurance reviews and re-inspection services to ensure claims accuracy and consistency across adjusters.
- Temporary Staffing Provision of temporary claims professionals to support carrier operations, drawing from the company's national adjuster network.
- Virtual Inspection Remote video-based property inspections using technology to assess damage without requiring physical presence on site.
- Training and Certification Courses In-house, in-person, and virtual training programs for adjusters covering policy information, software programs, adjusting skills, and NFIP flood certification courses.
Quantifiable outcome
- Over $50 billion in damages handled from catastrophe and daily claims
- +2 more outcomes
Companies that use Colonial Claims
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
Colonial Claims technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Colonial Claims partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Insurance Carriers (Multiple)coreColonial Claims maintains long-standing partnerships with dedicated adjusters and carrier partners. They provide claims adjustment and TPA services to many of the largest carriers in the U.S. The company values loyal committed partnerships within the insurance industry.
Scale indicators7 records
Recent moves5 records
Expansion highlights5 records
Colonial Claims competitors and assessment
Company assessmentDirect peers
- Crawford & Company: The largest publicly traded independent claims management and TPA firm in the world. Crawford provides property, casualty, and CAT claims adjusting on a global basis, making it the most direct large-scale peer to Colonial Claims' U.S.-focused independent adjusting model.
- Sedgwick: Major claims management and TPA provider serving U.S. insurance carriers across property, liability, and specialty lines. Overlaps with Colonial Claims on TPA, desk adjusting, field adjusting, and CAT response for U.S. carriers.
- Eberl Claims Service: Independent claims adjusting and TPA firm with U.S. field and desk adjusting operations serving insurance carriers. Closely comparable in business model, customer type, and service mix to Colonial Claims.
- Pilot Catastrophe Services: Independent catastrophe claims adjusting specialist with a national roster of adjusters deployed for major U.S. CAT events. Directly comparable to Colonial Claims' catastrophe response service line.
- Engle Martin & Associates: Independent claims adjusting and TPA company providing property, casualty, and specialty claims services to U.S. insurers. Comparable in customer base (carrier clients), service portfolio, and delivery model.
- York Claims Services: U.S.-focused independent claims adjusting and TPA firm with national field and desk capabilities. Similar mid-to-large size band and similar mix of daily and CAT claims work for carrier clients.
- Adjusters International: Public insurance adjuster and claims management firm that handles property claims for both insurers and policyholders. Comparable in adjusting expertise, geographic breadth, and property loss specialization.
Emerging players
- Donan: Forensic engineering and fire investigation firm that supports insurance claims. Adjacent rather than direct: it provides technical cause-and-origin expertise that complements adjusters like Colonial Claims on complex property losses.
- ClaimAssist: Independent claims TPA serving smaller and mid-market U.S. carriers. Overlaps with Colonial Claims on the TPA and field adjusting value proposition, but at a smaller scale and different customer segment.
Others
- TRISTAR Insurance Pool: Public entity risk pool providing claims services to governmental insurance pools. Adjacent to Colonial Claims' public risk claims line and TPA capabilities, but operates as a risk-bearing pool rather than an independent adjuster.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Colonial Claims financial estimates
Financial estimateRevenue estimate
Valuation estimate
Colonial Claims leadership team
Management profileNumber of profiles
Profiles2 records
Colonial Claims funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Colonial Claims M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Colonial Claims
What does Colonial Claims do?
Colonial Claims provides multi-line independent claims handling and adjustment services to insurance carriers across the United States. Its service portfolio spans catastrophe response, daily claims, field and desk adjusting, Third Party Administrator (TPA) services, appraisals, dispute resolution, mediation/arbitration, litigation support, and adjuster training and certification. Services are delivered through a national network of thousands of licensed adjusters supported by permanent full-time staff examiners and quality assurance specialists, with web-based claims management systems enabling remote work and rapid scalability during catastrophe events.
Is Colonial Claims a public or private company?
Colonial Claims is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Colonial Claims founded?
Colonial Claims was founded in 1982. It employs 101 to 250 people.
Where is Colonial Claims based?
Colonial Claims is headquartered in Dunedin, United States, in the North America region.
How does Colonial Claims make money?
Three revenue lines are on record. Claims Adjustment Services are the primary driver. The others are TPA Services and training and Certification.
Who are Colonial Claims's main competitors?
Direct peers on record are Crawford & Company, Sedgwick, Eberl Claims Service, Pilot Catastrophe Services, Engle Martin & Associates, York Claims Services and Adjusters International. Emerging players are Donan and ClaimAssist. TRISTAR Insurance Pool is listed as an others.
Does Colonial Claims have an API?
No public API is recorded for Colonial Claims.
What industry is Colonial Claims in?
Colonial Claims's product category is Insurance Claims Adjustment Services. Its primary akta.pro industry code is TLABANAH, Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt), with a secondary code of FSAOACAO, Catastrophe Claims & Loss Adjustment Services. Its NAICS code is 524291 and its SIC code is 7380.