Site24x7
Site24x7 is a SaaS-based full-stack observability platform providing website, server, cloud, application, network, and digital experience monitoring to DevOps, IT operations, SRE, and MSP customers across 130+ global locations, operated as a product line within Zoho Corporation.
- Company typePrivate
- Founded2006
- HeadquartersPleasanton, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Site24x7 does
Site24x7 is a digital experience monitoring and full-stack observability platform operated as a product line within Zoho Corporation's ManageEngine division. The platform unifies website monitoring, server monitoring, cloud infrastructure monitoring (AWS, Azure, GCP, OCI, Alibaba, Tencent, Huawei, DigitalOcean, Akamai), application performance monitoring, network monitoring, real user monitoring, synthetic transaction monitoring, log management, and AIOps into a single SaaS solution delivered from 130+ global monitoring locations processing approximately 1.3 billion uptime checks per day. Enterprise deployments scale to 250,000 monitors per account and feature AI-powered alert correlation with automated root cause analysis completed in under 150 seconds. The platform supports both SaaS and on-premises deployment and targets DevOps engineers, site reliability engineers, IT operations teams, managed service providers, and large enterprises with complex multi-cloud and hybrid infrastructure.
The business operates on a tiered subscription model ranging from a free forever tier (5 monitors) to published plans at $9, $36, and $899 per month, with custom enterprise pricing for accounts requiring 2,500+ monitors. Go-to-market combines product-led growth through self-serve free trial signup, direct enterprise field sales for large accounts, and a channel network of MSPs and CSPs reselling multi-tenant RMM capabilities. The company reports more than 13,000 paid customers worldwide, including NASA, Ford, SAP, Accenture, Cognizant, GoDaddy, Disney, Juniper Networks, and HDFC, spanning financial services, IT services, manufacturing, government, automotive, and entertainment verticals.
Site24x7 is privately held and bootstrapped as part of Zoho Corporation, which has never raised external venture capital. Zoho's primary R&D and operations are headquartered in Chennai, India, providing a structural cost advantage over Western-headquartered observability competitors. The platform carries ISO/IEC 27001, 27017, and 27018 certifications plus GDPR compliance, and has received third-party validation through G2 peer reviews (top 5 cloud monitoring), ISG Provider Lens 2025 recognition as a Product Challenger, and Omdia Universe 2024 designation as a Challenger in CloudOps. In February 2026, ManageEngine extended Site24x7 with causal intelligence and autonomous AI capabilities as part of a broader repositioning of the observability offering under the OpManager Nexus brand.
Site24x7 firmographics
Firmographics- Name
- Site24x7
- Legal name
- Zoho Corporation Pvt. Ltd.
- Website
- https://site24x7.com
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Site24x7 is a SaaS-based full-stack observability platform providing website, server, cloud, application, network, and digital experience monitoring to DevOps, IT operations, SRE, and MSP customers across 130+ global locations, operated as a product line within Zoho Corporation.
- Ownership category
- akta.pro rank
Site24x7 industry classification
Industry- Product category
- Cloud Infrastructure Monitoring and IT Operations Observability
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Facilities Management Services (541513)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Observability, Monitoring & AIOps (BPAEAKAG)
- akta.pro secondary industries
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF), Observability Data Platforms (O11y Pipelines, Telemetry Backends) (HDABAJAJ), Log Management & Analytics (HDABAJAC)
Keywords
Where Site24x7 is headquartered
LocationHeadquarters
- HQ city
- Pleasanton
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Site24x7 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription-based Monitoring Plans: Tiered subscription pricing model with multiple plan levels (Free, Web Uptime, Web Perf, Enterprise Plus Web), charging recurring monthly/annual fees based on monitor counts, locations, and polling intervals. Upsell opportunities exist as customers expand monitor counts from free tier to paid plans.
- Freemium Entry Tier: Free forever tier offering 5 monitors, email alerts, 3 monitoring locations, and 1-minute polling interval. Serves as acquisition layer for converting users to paid plans.
- Professional Services: Professional services likely offered for enterprise implementations, custom integrations, and onboarding support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Free - Limited monitoring for small-scale users |
| Subscription | Monthly | Web Uptime - Basic website monitoring |
| Subscription | Monthly | Web Perf - Enhanced website performance monitoring |
| Subscription | Monthly | Enterprise Plus Web - High-scale enterprise monitoring |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
Site24x7 product offering
Product offeringCore offering
Site24x7 provides a SaaS-based unified observability and digital experience monitoring platform that combines website, server, cloud, application, network, real-user, and log monitoring with AI-powered AIOps for anomaly detection, causal intelligence, and automated remediation. The platform supports monitoring from 130+ global locations, multi-cloud coverage across AWS, Azure, GCP, and OCI, and scales up to 250,000 monitors per enterprise account. It is offered via freemium and tiered subscription plans to enterprises, mid-market firms, MSPs, and DevOps teams worldwide.
Product overview
Site24x7 is a unified digital experience monitoring and observability platform delivered as a SaaS solution, trusted by 13,000+ customers worldwide including NASA, Ford, SAP, and Accenture. The platform combines website monitoring, server monitoring, cloud monitoring (AWS/Azure/GCP/OCI), application performance monitoring, network monitoring, real user monitoring, synthetic transaction monitoring, and log management into a single integrated solution. Core monitoring products are complemented by AIOps capabilities featuring AI-driven anomaly detection, causal intelligence, and automated remediation. Additional specialized modules cover Kubernetes monitoring, database monitoring, virtualization monitoring, network traffic analysis, network configuration management, incident communication via StatusIQ, digital risk assessment, and MSP-specific RMM tools. The platform supports 130+ global monitoring locations and processes 1.3 billion uptime checks per day, enabling enterprises to maintain SLA compliance and detect issues before end users are impacted.
Differentiator
Problem solved
Functional benefit
Products and services
- Website Monitoring Monitors website availability, uptime, and performance from 130+ global locations with check intervals as low as 10 seconds. Supports HTTP, HTTPS, DNS, SSL, ping, and content verification monitoring for websites and web services.
- Server Monitoring Provides deep visibility into health and performance of application servers, mail servers, web servers, virtual servers, and database servers across Windows, Linux, and macOS environments.
- Cloud Monitoring Unified observability across AWS, Azure, GCP, and Oracle Cloud Infrastructure with AI-powered insights, synthetic monitoring, and automated remediation for cloud-native infrastructure.
- Application Performance Monitoring (APM) Insight Provides code-level visibility across the entire application stack with deep profiling, interactive service maps, distributed tracing, and AI-powered anomaly detection for microservices and APIs.
- Network Monitoring Comprehensive monitoring of critical network devices including routers, switches, firewalls, load balancers, and wireless infrastructure with deep performance visibility.
- Real User Monitoring (RUM) Gauges application experience of real users with analysis and segmentation by browser, platform, geography, ISP and more for web applications.
- Synthetic Transaction Monitoring Records and simulates multi-step user interactions in real browsers to monitor business-critical workflows like login forms, shopping carts, and applications.
- Log Management Cloud-based log management for collecting, consolidating, indexing, searching, and troubleshooting issues across servers and datacenter sites.
- AIOps AI-powered IT operations platform leveraging artificial intelligence and machine learning for anomaly detection, causal intelligence, predictive analytics, and automated incident remediation across monitored infrastructure.
- Database Monitoring Monitors database performance for SQL, MySQL, PostgreSQL, Oracle, and other database platforms with visibility into queries, connections, and performance metrics.
- Kubernetes Monitoring Monitors Kubernetes clusters, nodes, pods, and containerized applications with automatic service discovery and resource utilization tracking.
- Network Traffic Monitoring NetFlow, J-Flow, and sFlow-based network traffic analysis for bandwidth monitoring and network behavior anomaly detection.
- Network Configuration Manager Network configuration backup, change tracking, and compliance management for routers, switches, and firewalls from multiple vendors.
- StatusIQ Incident Communication Hosted status pages for business transparency, enabling downtime communication and customer notifications about service status.
- Digital Risk Analyzer Identifies cyber risks in domains, enabling corrective actions and web security strategy development through risk assessment scanning.
- MSP Monitoring Suite Remote monitoring and management suite for Managed Service Providers and Cloud Service Providers to manage customer IT infrastructure with multi-tenant capabilities.
- AWS Monitoring Specialized monitoring for Amazon Web Services including EC2, RDS, S3, Lambda, EKS, ELB, and 200+ AWS services with native integration.
- Azure Monitoring Microsoft Azure monitoring covering VMs, App Services, Functions, SQL Database, and Azure-native services with deep platform integration.
- GCP Monitoring Google Cloud Platform monitoring with visibility into Compute Engine, Kubernetes Engine, Cloud Storage, and other GCP services.
- OCI Monitoring Oracle Cloud Infrastructure monitoring for compute, storage, and OCI-native services.
- Mobile RUM Real user monitoring for mobile applications on iOS and Android platforms with crash analytics and session replay capabilities.
- Virtualization Monitoring VMware ESXi, vCenter, Nutanix, Hyper-V, and virtualization platform monitoring with datastore and resource pool visibility.
Quantifiable outcome
- Root cause analysis delivered within 150 seconds of incident detection
- +3 more outcomes
Companies that use Site24x7
Customer profileNamed customers16 records
Segments5 records
Ideal customer profiles5 records
Site24x7 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability6 records
Feature6 records
Site24x7 partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and flagship.
- AWS (Amazon Web Services)core
- Microsoft Azurecore
- Google Cloud Platform (GCP)core
- Oracle Cloud Infrastructure (OCI)core
- Alibaba Cloudcore
- Tencent Cloudcore
- Huawei Cloudcore
- DigitalOceancore
- Akamaicore
- Slackcore
- PagerDutycore
- Jiracore
- Microsoft Teamscore
- Zoho Corporation (ManageEngine)flagship
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Site24x7 competitors and assessment
Company assessmentDirect peers
- Datadog: Public cloud-native observability leader offering infrastructure monitoring, APM, logs, RUM and AIOps in a unified SaaS platform; directly competitive with Site24x7's full-stack coverage and AI-driven correlation, and competes head-to-head in enterprise and mid-market RFPs.
- LogicMonitor: Unified infrastructure and cloud monitoring platform with AIOps and hybrid coverage; competes with Site24x7 server, cloud and network monitoring offerings, particularly among MSPs and mid-market enterprises.
- New Relic: All-in-one observability platform covering APM, infrastructure, logs, browser/mobile RUM and AIOps; directly comparable to Site24x7's full-stack scope and PLG/usage-based pricing model for digital experience and infrastructure monitoring.
- Dynatrace: Enterprise observability and APM platform with strong AIOps (Davis AI) and automation capabilities; serves the same DevOps, SRE and IT operations personas as Site24x7 and overlaps on full-stack monitoring, root cause analysis and multi-cloud support.
- Catchpoint: Digital experience monitoring and synthetic/real user monitoring specialist with global measurement network; directly comparable to Site24x7's website monitoring, RUM and synthetic transaction monitoring modules for global internet-facing services.
- Splunk (Cisco): Market leader in log management, monitoring and observability with strong enterprise presence; Site24x7's log management, APM and AIOps modules overlap heavily with Splunk Cloud/Observability Cloud, particularly in BFSI and large-enterprise accounts.
- Sumo Logic: Cloud-native log management and observability platform with built-in AIOps; directly comparable to Site24x7's log management and AIOps capabilities for cloud-first and DevOps-centric enterprises.
- Cisco AppDynamics: Enterprise APM and infrastructure monitoring suite competing with Site24x7's APM Insight and infrastructure modules; addresses the same DevOps/SRE personas with deep application-level visibility and is bundled into Cisco's broader enterprise IT portfolio.
Others
- PagerDuty: Incident response and digital operations management platform integrated with Site24x7; not a direct observability competitor but a complementary alerting/on-call vendor that shares the same DevOps/SRE buyer persona and often co-sells in enterprise accounts.
Emerging players
- ManageEngine (Zoho): Sister division of Zoho and the umbrella ITOM suite housing Site24x7 alongside OpManager, Applications Manager and related products; shares go-to-market, R&D and the EMEA/India customer base, and overlaps on endpoints, servers and network monitoring.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Site24x7 social profiles
Digital presenceSite24x7 compliance and trust
Trust signalCompliance4 records
Site24x7 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Site24x7 leadership team
Management profileNumber of profiles
Profiles1 record
Site24x7 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Site24x7 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Site24x7
What does Site24x7 do?
Site24x7 provides a SaaS-based unified observability and digital experience monitoring platform that combines website, server, cloud, application, network, real-user, and log monitoring with AI-powered AIOps for anomaly detection, causal intelligence, and automated remediation. The platform supports monitoring from 130+ global locations, multi-cloud coverage across AWS, Azure, GCP, and OCI, and scales up to 250,000 monitors per enterprise account. It is offered via freemium and tiered subscription plans to enterprises, mid-market firms, MSPs, and DevOps teams worldwide.
Is Site24x7 a public or private company?
Site24x7 is a private company. It is classified as corporate owned and is currently operating.
When was Site24x7 founded?
Site24x7 was founded in 2006. It employs 251 to 500 people.
Where is Site24x7 based?
Site24x7 is headquartered in Pleasanton, United States, in the North America region.
How does Site24x7 make money?
Three revenue lines are on record. Subscription-based Monitoring Plans are the primary driver. The others are freemium Entry Tier and professional Services.
Who are Site24x7's main competitors?
Direct peers on record are Datadog, LogicMonitor, New Relic, Dynatrace, Catchpoint, Splunk (Cisco), Sumo Logic and Cisco AppDynamics. PagerDuty is listed as an others. ManageEngine (Zoho) is listed as an emerging player.
Does Site24x7 have an API?
Yes. Site24x7 provides a public API for integration with third-party applications. The API allows developers to programmatically access Site24x7 functionality including monitoring data, alerts, and configuration management. API terms specify that integration requires technical skill, and users must adhere to usage limits including number of calls, records per call, bandwidth usage, and frequency of calls. Developer documentation is at www.site24x7.com/help/api.
What industry is Site24x7 in?
Site24x7's product category is Cloud Infrastructure Monitoring and IT Operations Observability. Its primary akta.pro industry code is BPAEAKAG, Observability, Monitoring & AIOps, with a secondary code of BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 51821 and its SIC code is 7372.