SandSIV
SandSIV is a Zurich-based enterprise software company that develops sandsiv+, an AI-native Voice of Customer and Voice of Employee platform. It serves large global enterprises across telecommunications, financial services, healthcare, utilities, travel, and retail with subscription-based modular deployments.
- Company typePrivate
- Founded2010
- HeadquartersZürich, Switzerland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What SandSIV does
SandSIV (formal entity SANDSIV SWITZERLAND LTD.) is a Zurich-based enterprise software company that develops sandsiv+, an AI-native Voice of Customer (VoC) and Voice of Employee (VoE) analytics platform aimed at large global enterprises. The platform is sold into at least six end-markets: telecommunications (Swisscom, A1 Telekom Austria, MTN, Lufthansa, Emirates), financial services and insurance (AXA, Poste Italiane), healthcare (Roche, Kantonsspital Winterthur), utilities (Enel, Iberdrola), retail, and public sector.
The sandsiv+ platform comprises eight functional modules orchestrated through four end-to-end CX workflows and runs on a single-tenant architecture. Core technology components include NLP support across 250+ languages, a proprietary training base of 15 years of CX data, a multi-LLM integration layer for generative AI, the AIgentic Migration Tool (which coordinates 24 specialized AI agents to automate legacy VoC platform ingestion), and Insight Narrator, which converts survey analytics outputs into automated natural-language reporting.
SandSIV sells on a modular, subscription-based CX-Embedded Service model that allows enterprises to phase adoption module by module, and the company positions the platform at approximately 30-40% lower total cost of ownership than established VoC competitors. The platform holds enterprise-grade compliance certifications including SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, CSA STAR Level 1, and GDPR. Distribution leverages a tiered partner program (Referral, Flex, Consultancy partners), a certified training partnership with ClearAction, and pre-built integrations to Salesforce, ServiceNow, Microsoft, and Zendesk. The company has accumulated multiple 2025 third-party analyst recognitions spanning SoftwareReviews, Info-Tech Research Group, Frost & Sullivan, and Quadrant Knowledge Solutions.
SandSIV firmographics
Firmographics- Name
- SandSIV
- Legal name
- SANDSIV SWITZERLAND LTD.
- Website
- https://sandsiv.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SandSIV is a Zurich-based enterprise software company that develops sandsiv+, an AI-native Voice of Customer and Voice of Employee platform. It serves large global enterprises across telecommunications, financial services, healthcare, utilities, travel, and retail with subscription-based modular deployments.
- Ownership category
- akta.pro rank
SandSIV industry classification
Industry- Product category
- Customer Experience Management Software
- NAICS
- Other Computer Related Services (541519), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Semantic Layer, Metrics Store & Headless BI (HDAEAMAE)
Keywords
Where SandSIV is headquartered
LocationHeadquarters
- HQ city
- Zürich
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
SandSIV business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- VoC/VeE Platform Subscription: Core SaaS platform subscription for Voice of Customer and Voice of Employee capabilities. Modular 8-module system with flexible pricing structure allowing customers to choose only what they need. Subscription model with deployment options including SaaS, public cloud, or private cloud.
- Professional Services: Implementation, technology adoption services, managed integrations, training, and consultancy services. Survey creation, sending, sentiment model setup, topic detection model, and close-the-loop implementation support.
- Training Services: Self-study tutorials, webinars, instructor-led classes, private sessions, support packages, and periodic live streaming events. Partnership with ClearAction for tailored CX training programs.
- Managed Integrations: Fully managed integration service covering software integrations and business logic implementation. Enterprise-grade support for complex IT ecosystems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Tailored enterprise pricing based on modules and customization needs |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels7 records
SandSIV product offering
Product offeringCore offering
SandSIV builds and sells sandsiv+, an AI-native enterprise Voice of Customer and Voice of Customer software platform delivered as a modular 8-module SaaS solution. The platform unifies multi-channel feedback collection, text and speech analytics, sentiment analysis, predictive analytics, closed-loop workflows, and role-based dashboards, and is offered alongside implementation, managed integration, training, and consultancy services to large enterprises across financial services, telecommunications, healthcare, travel, utilities, and retail.
Product overview
SandSIV offers sandsiv+, an AI-native Voice of Customer (VoC) and Voice of Employee (VoE) platform with a modular architecture of 8 integrated modules. The core platform consists of: sandsiv+ as the unified platform; Surveys, Socials & Reviews, and Operational Data modules for Listen & Integrate; Text & Speech Analytics, Sentiment Analysis, and Trends & Insights modules for Analyse & Predict; Inner Loop and Outer Loop modules for Implement & Improve; and Dashboard and Advanced Dashboard modules for Measure & Succeed. Additional offerings include the AI-powered Insight Narrator feature, AIgentic Migration Tool for enterprise migrations, and CX-Embedded Service for ongoing support. Deployment options include SaaS, Public Cloud, and On-premise with full integration capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Insight Narrator: AI-powered feature within sandsiv+ that transforms customer and employee feedback into clear storytelling with action recommendations, eliminating time-consuming data interpretation and boosting efficiency.
Products and services
- sandsiv+ AI-native Voice of Customer and Voice of Employee enterprise platform unifying multi-channel feedback collection, text and speech analytics, sentiment analysis, predictive analytics, closed-loop workflows, and role-based dashboards for large enterprises across financial services, telecommunications, healthcare, travel, utilities, and retail.
- Insight Narrator AI-powered data analysis accelerator that converts customer and employee feedback into narrative insights and recommended actions with a single click, designed to eliminate manual data interpretation for enterprise CX and VoE teams.
- AIgentic Migration Tool AI-powered migration offering that uses 24 specialized AI agents to handle data extraction, validation, schema mapping, survey recreation, dashboard construction, integration, QA and reporting when moving enterprises off legacy Voice of Customer platforms.
- CX-Embedded Service White-glove managed service where a dedicated SANDSIV team takes responsibility for implementing, running, and continuously improving a customer's CX program end-to-end, eliminating handoffs between implementation, support, and customer success.
- Managed Integrations Fully managed service in which SANDSIV handles integration of sandsiv+ with the customer's existing software stack and implements the required business logic, targeting enterprises with complex IT ecosystems.
- Technology Adoption Services Managed service package where SANDSIV operationalizes the sandsiv+ platform on the customer's behalf, including designing and sending surveys, configuring sentiment and topic-detection models, and supporting adoption.
- Training Programme Structured enablement offering combining self-study tutorials, webinars, instructor-led classes, private sessions, support packages, and ClearAction-partnered CX methodology training to help customers independently run sandsiv+.
- Consultancy Advisory and consultancy offering covering strategic planning, process optimization, implementation support, and ongoing CX advisory, delivered through SandSIV's global consultancy partner network.
Quantifiable outcome
- Survey response rates increased from 10% to 40% using WhatsApp surveys
- +12 more outcomes
Companies that use SandSIV
Customer profileNamed customers25 records
Segments7 records
Ideal customer profiles2 records
SandSIV technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration31 records
AI capability10 records
Feature9 records
SandSIV partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- ClearActioncoreClearAction partnership provides tailored CX training programs to boost CX performance. Exclusive access to top-notch training with skills and insights needed to supercharge CX strategies. ClearAction is a recognized CX methodology expert.
- SalesforcecoreNative CRM integration with Salesforce. Syncs sandsiv+ and Salesforce CRM customer data for unified customer view. Available through API-first ecosystem.
- Microsoft DynamicscoreNative CRM integration with Microsoft Dynamics. Syncs customer data between sandsiv+ and Microsoft Dynamics CRM.
- SAPcoreNative CRM integration with SAP. Syncs sandsiv+ and SAP CRM customer data.
- ZendeskcoreIntegration with Zendesk for CRM sync and support ticket management. Converts feedbacks into tickets in Zendesk and closes the loop in sandsiv+.
- HubSpotcoreNative CRM integration with HubSpot. Syncs sandsiv+ and HubSpot customer data.
- Microsoft Power BIcoreIntegration with Microsoft Power BI for business intelligence and data visualization. Connect sandsiv+ with Power BI to understand and visualize company strengths and weaknesses.
- SlackcoreSlack integration for employee engagement and collaboration. AI-powered alerts can be sent to Slack channels. Revolutionizes employee engagement with real-time feedback integration.
- JiracoreJira integration for issue tracking and project management. Converts feedbacks into tickets in Jira and closes the loop in sandsiv+. Also available as Jira Cloud for project management.
- WhatsAppcoreWhatsApp survey channel integration for boosting survey response rates. Ping-pong survey format for conversational feedback collection through WhatsApp.
- SnowflakecoreSnowflake integration for data warehouse connectivity and advanced analytics in the API-first ecosystem.
- ServiceNowcoreServiceNow integration for enterprise workflow automation and customer service management.
Scale indicators10 records
Recent moves5 records
Expansion highlights6 records
SandSIV competitors and assessment
Company assessmentDirect peers
- Medallia: Direct peer and the dominant legacy enterprise VoC platform. SandSIV explicitly targets Medallia with its migration tool, comparable multi-channel feedback capture, text/speech analytics, sentiment, predictive analytics, and closed-loop workflows serving similarly regulated enterprise customers.
- Qualtrics: Direct peer and named SandSIV competitor. Both sell enterprise CX/EX platforms with surveys, text analytics, dashboards, and predictive insights; Qualtrics is one of the two legacy vendors SandSIV's 30-40% TCO and AI migration story are designed to displace.
- InMoment: Direct enterprise VoC peer combining multi-channel feedback, text analytics, and AI-driven action workflows. InMoment serves similar regulated verticals (financial services, healthcare, retail) and competes for similar CX-embedded engagements.
- Verint (Customer Experience): Direct peer offering enterprise VoC, speech analytics, and closed-loop case management alongside broader workforce engagement capabilities. Overlaps with SandSIV's Text & Speech Analytics, Sentiment, and Inner/Outer Loop modules in telecom, financial services, and contact center deployments.
- Forsta: Enterprise VoC/CX platform (formerly Confirmit) serving research, financial services, and customer experience programs. Competes in surveys, advanced analytics, dashboards, and VoE programs — the same functional stack SandSIV sells.
- NICE Satmetrix: NICE's CX division provides NPS, text analytics, and closed-loop enterprise VoC, particularly strong in contact center and telecom environments — a core vertical for SandSIV (Swisscom, MTN, A1, Fastweb).
- Sprinklr: Unified customer experience management platform with social listening, surveys, and AI-powered analytics. Overlaps with SandSIV's Socials & Reviews, Text Analytics, and Unified Feedback Hub modules for global enterprise customers.
Broad incumbents
- Salesforce Experience Cloud / Customer 360: Broad incumbent CRM and CX suite including surveys, analytics, and dashboards natively integrated with its CRM. Despite offering overlapping VoC capabilities, Salesforce is more often a platform SandSIV integrates with than competes against for full VoC replacement deals.
- Microsoft Dynamics 365 Customer Insights: Broad incumbent offering customer data platform, surveys, and analytics tightly coupled with the Microsoft cloud stack. Competes for enterprise VoC RFPs but generally integrated with SandSIV as a native CRM/data partner.
Emerging players
- QuestionPro: Mid-market and emerging enterprise VoC platform offering surveys, text analytics, and dashboards. Less feature-rich than Medallia/Qualtrics/SandSIV but a credible alternative in the same customer experience management category.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
SandSIV social profiles
Digital presenceSandSIV compliance and trust
Trust signalCompliance7 records
SandSIV financial estimates
Financial estimateRevenue estimate
Valuation estimate
SandSIV leadership team
Management profileNumber of profiles
Profiles1 record
SandSIV funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SandSIV M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SandSIV
What does SandSIV do?
SandSIV builds and sells sandsiv+, an AI-native enterprise Voice of Customer and Voice of Customer software platform delivered as a modular 8-module SaaS solution. The platform unifies multi-channel feedback collection, text and speech analytics, sentiment analysis, predictive analytics, closed-loop workflows, and role-based dashboards, and is offered alongside implementation, managed integration, training, and consultancy services to large enterprises across financial services, telecommunications, healthcare, travel, utilities, and retail.
Is SandSIV a public or private company?
SandSIV is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SandSIV founded?
SandSIV was founded in 2010. It employs 51 to 100 people.
Where is SandSIV based?
SandSIV is headquartered in Zürich, Switzerland, in the Europe region.
How does SandSIV make money?
Four revenue lines are on record. VoC/VeE Platform Subscription is the primary driver. The others are professional Services, training Services and managed Integrations.
Who are SandSIV's main competitors?
Direct peers on record are Medallia, Qualtrics, InMoment, Verint (Customer Experience), Forsta, NICE Satmetrix and Sprinklr. Broad incumbents are Salesforce Experience Cloud / Customer 360 and Microsoft Dynamics 365 Customer Insights. QuestionPro is listed as an emerging player.
Does SandSIV have an API?
Yes. sandsiv+ offers a full suite of RESTful APIs enabling enterprise-wide efficiency and agility. The API-first ecosystem allows building custom integrations and extensions. Native connectors are available for Salesforce, Snowflake, ServiceNow, and other enterprise tools. Developer documentation is at sandsiv.com/integrations.
What industry is SandSIV in?
SandSIV's product category is Customer Experience Management Software. Its primary akta.pro industry code is HDAEAMAE, Semantic Layer, Metrics Store & Headless BI. Its NAICS code is 541519 and its SIC code is 7372.