VERACITY CONSULTING

What VERACITY CONSULTING does

Veracity Consulting, Inc. is a privately held business and technology consultancy founded in 2006 by Angela Hurt and headquartered in Overland Park, Kansas. The firm operates as a ServiceNow Premier Partner — the only one headquartered in the Kansas City area — and as an Oracle partner, serving federal government agencies, regulated utilities, and commercial enterprises. Its service portfolio spans Value Assurance, Strategy, Delivery, Quality Assurance, System Implementation, Managed Platform Services, and Artificial Intelligence, organized around an explicit client-side advocacy model in which Veracity positions itself as independent from software vendors and large systems integrators to close the "missing middle" in complex transformations.

The company's underlying technology is centered on the ServiceNow Now Platform, with deep practice areas in ITSM, Strategic Portfolio Management (SPM), HRSD, CSM, CRM, low-code/no-code application development, and the newer Now Assist and Agentic AI capabilities, complemented by Oracle Utilities implementation expertise in CIS, MDM, NMS, CX, and Energy Management Systems. Veracity monetizes through professional consulting engagements and managed platform services on quote-based, multi-year contracts, with delivery executed via hybrid teams combining onshore, nearshore, and offshore resources. Named marquee customers include USDA Agricultural Marketing Service (Warehouse and Commodity Management Division), the U.S. International Trade Commission, a large nonprofit federal employee health plan insurer, and multiple utility clients; the firm holds WBE, LGBTE, and MBE certifications and operates a wholly owned staffing subsidiary, Velocity Staff Inc., acquired in 2023.

Name

VERACITY CONSULTING

Legal name

Veracity Consulting, Inc.

Website

https://veracityit.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

Veracity Consulting is a privately held ServiceNow Premier Partner and Oracle partner that delivers strategy, implementation, managed services, and AI readiness for federal agencies, utilities, and commercial enterprises from its Overland Park, Kansas headquarters.

Ownership category

akta.pro rank

Product category

Technology Consulting Services

NAICS

Other Management Consulting Services (541618), Computer Systems Design and Related Services (54151)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Digital Workplace & Collaboration Consulting (BPAHAEAH)

akta.pro secondary industry

Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL)

Keywords

• Technology consulting services
• ServiceNow implementation
• Digital transformation
• Managed platform services
• Enterprise IT consulting

Headquarters

HQ city

Prairie Village

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Consulting Services: Veracity generates revenue through fee-for-service consulting engagements across strategy, delivery, quality assurance, system implementation, and managed platform services. Engagements include large multi-year transformation projects as well as team augmentation for existing client initiatives. Pricing is quote-based and tailored to scope.
2. Managed Platform Services: Ongoing managed services for ServiceNow platforms, including support services, CMDB optimization, technical debt reduction, and continuous improvement, providing recurring revenue from established client relationships.
3. ServiceNow Implementation and Strategy: Implementation and strategic advisory services for ServiceNow platform deployments, including Now Assist and AI readiness, CRM, ITSM, HRSD, and custom application development on the Now Platform.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Veracity Consulting is a business and technology consultancy that delivers end-to-end support across strategy, delivery, and operations for clients implementing the ServiceNow platform and Oracle Utilities systems. The firm operates as a ServiceNow Premier Partner and Oracle partner, providing Value Assurance, Strategy, Delivery, Quality Assurance, System Implementation, Managed Platform Services, and Artificial Intelligence services to government agencies, utilities, and commercial enterprises. Veracity positions itself as a client-side advocate independent of systems integrators and software vendors.

Product overview

Veracity Consulting is a business and technology consultancy operating as a ServiceNow Premier Partner and Oracle partner, offering end-to-end consulting services across strategy, delivery, and operations. Their core service portfolio includes Value Assurance, Strategy, Delivery, Quality Assurance, System Implementation, Managed Platform Services, and Artificial Intelligence practices. They specialize in turning complex technology initiatives into measurable outcomes for government agencies, commercial enterprises, and utility companies. As a ServiceNow specialist, they provide implementation, optimization, and managed services for the Now Platform including ITSM, Strategic Portfolio Management (SPM), HRSD, and CSM modules. Their AI practice centers on Now Assist readiness assessments and Agentic AI implementations. Veracity also offers Oracle Utilities implementation services for utility industry clients. Veracity Support Services (VSS) provides flexible post-implementation support, backlog management, and continuous improvement for ServiceNow clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Value Assurance

Quantifiable outcome

• Reduced license processing time from 60 days to 30 minutes for USDA WCMD
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature4 records

Partnerships

Four partnerships are on record, tiered minor and core.

• Toca FCminorOthers · 28 August 2023Toca FC is a Kansas City premier soccer organization. Veracity entered a jersey sponsorship — their first jersey sponsorship — marking a pivotal community partnership. The collaboration aligns with Veracity's values of community engagement, ethical victories, and supporting underserved areas in Kansas City.
• ServiceNowcoreTechnology or IntegrationVeracity is a Premier ServiceNow Partner and the only one headquartered in the Kansas City area. They specialize in ServiceNow implementation and strategy across ITSM, SPM, HRSD, CSM, CRM, Now Assist AI readiness, and custom application development on the Now Platform. Veracity provides installation, interpretation, and remediation support for ServiceNow's Now Assist Data Readiness Evaluation application.
• OraclecoreTechnology or IntegrationVeracity is an Oracle partner providing consulting services for Oracle Utilities implementations, including CIS, MDM, NMS, CX, and Energy Management Systems. They help utilities navigate Oracle transformations as client-side advocates, filling gaps left by large systems integrators.
• Veracity Alliance NetworkminorChannel Partner/ Reseller/ DistributorA network of channel and technology partners that Veracity collaborates with to deliver integrated solutions to clients across commercial, government, and utility industries.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Crossfuze: Crossfuze is a ServiceNow Elite Partner focused on managed services and CMDB/CSDM optimization — directly comparable to Veracity's Veracity Support Services (VSS) and CMDB optimization practice, with similar post-implementation managed engagements.
• GlideFast Consulting: GlideFast is an Elite ServiceNow Partner specializing in Now Platform implementations, ITSM, HRSD, and CSM — directly comparable to Veracity in ServiceNow-centric service portfolio and mid-market enterprise/government focus.
• Fresche Solutions: Fresche is an IBM/ServiceNow-focused consultancy with deep managed services and application modernization capabilities, comparable to Veracity's blend of platform implementation, managed services, and AI readiness advisory.
• Tquila Automation: Tquila Automation is a ServiceNow Elite Partner with nearshore and offshore delivery capabilities, directly comparable to Veracity's hybrid resourcing model and ServiceNow platform specialization.
• NewRocket: NewRocket is a ServiceNow Elite Partner specializing in Now Platform implementations across government, healthcare, and financial services — comparable to Veracity in federal/government customer mix and ServiceNow-first delivery model.
• Slalom: Slalom is a mid-market-focused technology consultancy with a strong ServiceNow practice, comparable to Veracity in client-side delivery model, enterprise/government customer mix, and emphasis on outcome-based engagements rather than staff augmentation.

Broad incumbents

• Deloitte: Deloitte is a global SI with a ServiceNow Alliance and federal services practice that competes for the same large federal and utility transformation work as Veracity; broader portfolio but overlapping service lines in transformation, implementation, and managed services.
• Accenture: Accenture is a global SI with a large ServiceNow practice competing for the same enterprise and federal digital transformation mandates Veracity targets; broader portfolio but directly overlaps on ServiceNow implementation, managed services, and AI advisory.
• Cognizant: Cognizant is a global SI with ServiceNow partnerships and significant federal/healthcare/utility sector presence; competes with Veracity on large platform implementation and managed services mandates at a much larger scale.

Emerging players

• West Monroe Partners: West Monroe is a US-focused management and technology consultancy with utility industry depth and digital transformation capabilities; comparable to Veracity in mid-market enterprise/utility mix but with broader technology consulting beyond ServiceNow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/engageveracity
• Facebookfacebook.com/engageveracity
• LinkedInlinkedin.com/company/veracity-consulting

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VERACITY CONSULTING