What Tolk does

Tolk, commercially known as tolk.ai and legally The Chatbot Factory SAS, is a French software vendor founded in 2012 and headquartered in Paris, with engineering in Montpellier. The company builds Genii, a no-code agentic AI platform that ingests customer knowledge bases (URLs, PDFs, Excel files, images), applies proprietary retrieval-augmented generation (RAG) coupled with generative AI models, and exposes answers through a multilingual (27-language) conversational interface deployable on websites, client portals, mobile apps, and messaging channels such as WhatsApp, Messenger, and Instagram. The platform's differentiators include an MCP connector protocol for native integrations with Zendesk, Salesforce, and custom web services, a Custom Answers module for response governance, conversational analytics, and a proactive AI layer (Sparks, Ask AI, Finder) that targets in-page and search-led engagement.

The commercial model is a quote-based annual SaaS subscription sold primarily through direct enterprise field sales, supplemented by listing on the UGAP French public procurement marketplace and supported by Microsoft France Azure hosting with an optional SecNumCloud-certified Outscale tier. Tolk serves approximately 120+ active enterprise customers across insurance and mutual benefits, e-commerce and retail, public administration, transport and mobility, real estate, and utilities, with named deployments including Entoria, FMA Assurances, SPVIE Assurances, Aéroport Marseille Provence, the French Ministry of the Armed Forces, and Eau d'Azur. Quantified outcomes span 54%-99% reductions in inbound ticket or call volume, 30%-60% conversion uplift, and 92%-98% positive sentiment across pilot deployments. The company is founder-led (Thomas Sabatier as Président, Matthieu Bietry as CTO and co-founder), operates with 11-50 employees, and has no disclosed external funding.

Name

Tolk

Legal name

The Chatbot Factory SAS

Website

https://tolk.ai

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Tolk (legally The Chatbot Factory SAS, trade name tolk.ai) builds Genii, a no-code agentic AI platform that deploys multilingual conversational assistants across websites, portals, mobile apps, and messaging channels for enterprise customers in insurance, e-commerce, and French public administration.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industry

LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)

Keywords

• Conversational AI platform
• Agentic AI chatbots
• No-code virtual assistant
• Retrieval-augmented generation software
• Customer service automation

Headquarters

HQ city

Montpellier

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Platform Subscription (Genii): The primary revenue stream is a SaaS subscription to the Genii agentic AI platform. Pricing is tiered and quote-based, with the platform available via direct purchase and through UGAP (public procurement marketplace in France). The model includes a no-code platform with analytics, MCP integrations, and optional SecNumCloud security tier.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Tolk (The Chatbot Factory SAS, commercially known as tolk.ai) develops and sells Genii, a no-code agentic AI platform that powers conversational chatbots and virtual assistants for enterprise customer service, pre-sales advice, and post-sales support. The platform uses proprietary RAG technology combined with generative AI to deliver personalized, source-anchored answers drawn from company knowledge bases (documents, PDFs, Excel, images, URLs), and connects natively to business tools via the MCP protocol for Zendesk, Salesforce, and custom webservices. It is deployed across websites, client portals, mobile apps, and messaging platforms in 27 languages, with Microsoft Azure France hosting and an optional SecNumCloud security tier.

Product overview

Tolk (The Chatbot Factory SAS) offers an agentic AI ecosystem called Genii, a no-code conversational AI platform designed to maximize customer experience and optimize team performance. The core Genii platform processes customer queries using proprietary generative AI models combined with RAG technology, retrieving information from company knowledge bases (documents, PDFs, Excel, images, URLs). The platform is modular, with add-on features including: Ask AI (contextual entry points), Finder (search augmentation), Sparks (proactive product page assistance), Custom Answers (response control), Analytics (conversational insights), Agent (livechat handoff), API Manager, and MCP protocol integrations. Solutions are developed in Montpellier with data hosted in Microsoft Azure France, and are available through UGAP procurement for French public sector organizations.

Differentiator

Problem solved

Functional benefit

Brands

• Genii: The company's core agentic AI platform for no-code chatbot and virtual assistant deployment, enabling automated customer conversations, conversational analytics, and MCP connectors for business system integration.
• Ask AI
• Finder
• Sparks

Products and services

• Genii No-code agentic AI platform that converts website visitors, resolves support tickets, and delivers measurable ROI. Powers conversational AI agents using proprietary generative AI models combined with RAG technology, grounded in company knowledge bases (documents, PDFs, Excel, images, URLs). Supports multi-channel deployment (website, client portal, mobile app, WhatsApp) and native integrations via MCP protocol (Zendesk, Salesforce, custom webservices), with Azure France hosting and an optional SecNumCloud security tier. For enterprise and mid-market customers in insurance, e-commerce, public administration, transport, utilities, and real estate.

Quantifiable outcome

• Customer count: 120+ active clients, 250+ businesses helped
• +14 more outcomes

Named customers23 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability8 records

Feature11 records

Partnerships

Four partnerships are on record, tiered core.

• Microsoft FrancecoreTechnology or IntegrationIn partnership with Microsoft France, tolk.ai's data storage is hosted in a Microsoft Azure France environment, ensuring data security, compliance, and performance for customers.
• UGAP (Union des Groupements d'Achats Publics)coreChannel Partner/ Reseller/ DistributorThe Genii solution is available via the UGAP public procurement catalogue, enabling French public administrations to procure the solution through established government procurement frameworks.
• Outscale (SecNumCloud)coreTechnology or IntegrationOutscale's SecNumCloud-certified infrastructure provides a higher security tier for tolk.ai deployments, meeting French government sovereignty requirements and ANSSI certification standards for regulated industries and public sector.
• ZendeskcoreTechnology or IntegrationThe Genii platform integrates natively with Zendesk through the MCP protocol, connecting directly into the existing ticketing module used by SPVIE Assurances and other customers, enabling seamless handoff between AI and human agents within a single interface.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• DoYouDreamUp (Dydu): French conversational AI editor providing chatbots, voicebots, and a no-code platform to enterprise and public-sector clients. Closest French linguistic and cultural peer to Tolk, competing for the same public-sector and large-enterprise RFPs.
• Ada: AI-powered customer service automation platform with a no-code agent builder, RAG-grounded answers, and deep CRM integrations. Directly comparable to Tolk on no-code positioning, RAG architecture, and enterprise CX automation focus.
• Inbenta: Spain-headquartered conversational AI platform with proprietary NLP/RAG and enterprise customer self-service focus. Directly comparable to Tolk on technology stack (RAG-grounded answers, multilingual), vertical depth (insurance, e-commerce, public sector), and European enterprise GTM.
• Boost.ai: Scandinavian enterprise conversational AI platform specialized in financial services, insurance, and public sector with self-learning NLU. Comparable to Tolk on regulated-vertical focus, European enterprise customers, and self-service virtual agent positioning.
• Cognigy: Enterprise conversational and agentic AI platform offering low-code bot building, agent routing, and integrations with Genesys/Avaya/Amazon Connect; acquired by NICE in 2024. Directly comparable to Tolk on agentic AI positioning, enterprise GTM, and European footprint, but with broader contact-center depth and larger scale.
• Kore.ai: Enterprise conversational AI and agent platform with no-code Experience Optimization, pre-built industry solutions (banking, insurance, healthcare), and a wide integration library. Comparable to Tolk on platform architecture, vertical GTM, and RAG-grounded generative AI.
• Yellow.ai: Enterprise-grade agentic AI platform for customer service and employee experience with Dynamic AI agents and omnichannel deployment. Comparable to Tolk on agentic architecture, multi-channel deployment (web, WhatsApp, Messenger), and enterprise verticals.
• Clevy (by IFS): French enterprise chatbot/virtual agent platform (acquired by IFS in 2023) focused on HR, IT, and customer service automation. Closest French domestic peer to Tolk, competing head-to-head for French enterprise and public-sector accounts.

Broad incumbents

• Microsoft Copilot Studio: Hyperscaler-scale agentic AI platform tightly integrated with the Microsoft 365 / Dynamics / Azure stack. Competes with Tolk on agentic AI capabilities, with deep distribution advantage from Microsoft France's enterprise installed base.
• Salesforce Agentforce / Einstein Bots: Salesforce's agentic AI offering layered on Einstein and Data Cloud, with deep Service Cloud integration. Competes with Tolk for agentic AI customer service deployments, particularly at enterprises already on the Salesforce stack.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tolk