Vyne Medical

What Vyne Medical does

Vyne Medical is a healthcare communication management SaaS company operating under the legal entity The White Stone Group, LLC. Founded in 1997 and headquartered in Dunwoody, Georgia, the company serves more than 800 hospitals and health systems, 74,000+ dental offices, and 800+ payers. Its core platform, Trace, automates the capture, indexing, and EHR-integrated routing of clinical and administrative communications across voice, fax, image, and document channels. A secondary cloud-native platform, Refyne, targets denials management, audits, and connected-care workflows for providers and payers. The company's product architecture emphasizes interoperability with hospital EHR systems and the consolidation of unstructured communication data into downstream clinical and revenue cycle workflows.

Revenue is generated through enterprise SaaS subscriptions sold primarily to hospitals and health systems, with parallel channels into dental practices and payers. Named enterprise customers include Mayo Clinic, Mercy, and AdventHealth. Regulatory assets such as HITRUST CSF certification and CMS HIH (Health Information Handler) designation are prerequisites for many provider and payer deployments and function as both compliance gates and competitive differentiators. The company has appeared on the Inc. 5000 list for 14 consecutive years, indicating sustained organic growth across the relevant period.

The 2021 acquisition of Ahana Health added connected-care capability to the Refyne platform, and the 2024 acquisition of Extract Systems added AI-driven auto-indexing and form recognition to the Trace stack. Vyne operates with 101–250 employees and remains privately held. The legacy FastAttach dental attachment product was retired as part of portfolio consolidation around the Trace and Refyne platforms.

Name

Vyne Medical

Legal name

The White Stone Group, LLC

Website

https://vynemedical.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Vyne Medical provides healthcare communication management SaaS to 800+ hospitals, 74,000+ dental offices, and 800+ payers. Its Trace and Refyne platforms automate clinical and administrative workflows, denials management, audits, and connected care. Founded 1997; Dunwoody, GA.

Ownership category

akta.pro rank

Product category

Healthcare Workflow Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Health Services (8000)

akta.pro primary industry

Image Exchange, Sharing & Patient/Provider Portals (DICOM/Web) (HLACALAI)

akta.pro secondary industries

Imaging Interoperability & Standards Enablement (DICOM/HL7/FHIR/IHE) (HLACALAJ), Radiology Reporting, Dictation & Structured Reporting (HLACALAF), Vendor Neutral Archive (VNA) & Enterprise Imaging Repositories (HLACALAC), Universal Viewers & Enterprise Imaging Access (Zero-footprint/Diagnostic) (HLACALAD), Imaging Informatics & Workflow (PACS/RIS/VNA) (HLAHABAI)

Keywords

• Healthcare workflow automation
• Health information exchange
• Cloud fax solutions
• Denials management software
• Revenue cycle technology

Headquarters

HQ city

Dunwoody

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Vyne Medical operates on a SaaS subscription model, offering cloud-based platforms (Trace, Refyne) on a subscription basis to hospitals and health systems. Pricing is quote-based and tailored to organization size and needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

Vyne Medical provides healthcare communication management platforms (Trace and Refyne) that capture, consolidate, and exchange patient data across voice, fax, image, data, and electronic document formats. The company serves hospitals, health systems, payers, and dental practices with workflow automation, denials management, audit response, electronic submission of medical documentation (esMD), and clinical collaboration solutions.

Product overview

Vyne Medical offers a dual-platform architecture comprising the Trace platform and the Refyne cloud-based SaaS platform. Trace is a leading on-premise/cloud hybrid workflow automation platform that captures, consolidates and exchanges healthcare data in virtually any form—voice, fax, image, data or electronic documents—enabling healthcare organizations to connect disconnected data and create complete patient records. Trace includes sub-products for voice recording, image capture, document automation (auto-indexing), quality assurance, cloud fax, EMR integration, and form management. Refyne is a modern cloud-based SaaS platform purpose-built for healthcare that delivers denials management, audit response, and connected care solutions. Refyne includes Refyne Audits for CMS audit responses, Refyne Denials Management, Refyne Cloud Fax, Refyne Connected Care, Refyne Attachments, and Refyne Authorizations. Both platforms support healthcare organizations in improving financial performance, operational efficiency, and patient experience through intelligent automation and data exchange.

Differentiator

Problem solved

Functional benefit

Products and services

• Trace A workflow automation platform that captures, consolidates and exchanges healthcare's disparate data including voice, fax, image, data, and electronic documents. Enables healthcare organizations to connect disconnected data and create complete patient records, with capabilities for voice recording, image capture, document automation, quality assurance, cloud fax, EMR integration, and form management.
• Refyne A cloud-based SaaS platform designed for healthcare that delivers denials management, audit response, prior authorizations, and connected care through intelligent workflow automation. Includes Refyne Audits, Refyne Denials Management, Refyne Cloud Fax, and Refyne Connected Care modules for hospitals and health systems.
• esMD (Electronic Submission of Medical Documentation) Technology for the electronic submission of medical documentation to CMS for Medicare audits, appeals, and prior authorizations. Enables hospitals and providers to digitally transmit required documentation in response to CMS requests.
• HealthyData Healthcare data management solution from the Vyne Medical portfolio that supports the storage, management, and exchange of health information.
• LabDE Lab data exchange solution that helps streamline laboratory data management and integration within healthcare systems, reducing manual data entry time and increasing data throughput.
• FormUSign Electronic form signing solution for modernizing form management and enabling digital patient intake processes in healthcare settings.
• Refyne Cloud Fax Digital cloud fax solution designed for healthcare that replaces physical fax machines with digital fax workflows, reducing steps in processes and improving workflow efficiency with in-office or remote accessibility.
• Refyne Connected Care Virtual collaboration space for healthcare providers to collaborate with each other and with patients, enabling care that transcends geographical and organizational boundaries. Acquired from Ahana Health.
• Trace Auto-Indexing (Document Automation) Machine learning-powered document automation that reads text on incoming faxed forms, converts it to structured data, and auto-populates patient records without manual entry. AI-driven data extraction capabilities enhanced by the 2024 acquisition of Extract Systems.

Quantifiable outcome

• $30M in overturned denials for a customer (Community Health)
• +6 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature7 records

Partnerships

Four partnerships are on record, tiered minor and core.

• KLAS ResearchminorStrategic or Co-development PartnerIndustry healthcare IT research firm whose logo appears on the Vyne Medical website, indicating a partnership or membership in KLAS's research and recognition programs for healthcare technology vendors.
• NAHAM (National Association of Healthcare Access Management)coreStrategic or Co-development PartnerNAHAM is a key industry association for patient access professionals. Vyne Medical actively participates in NAHAM Annual Conferences, hosts workshops, and co-presents with member organizations like Erlanger Health. This represents significant industry engagement and thought leadership positioning.
• MUSE (MEDITECH Users Group)minorStrategic or Co-development PartnerVye Medical joined MUSE (MEDITECH Users Group) to support automation for MEDITECH users, indicating strategic alignment with a specific EHR user community.
• AHIMA (American Health Information Management Association)coreStrategic or Co-development PartnerAHIMA is a premier healthcare information management association. Vyne Medical is an AHIMA Approved CEU provider and debuted at AHIMA after acquiring Extract Systems, indicating significant continuing education and industry partnership.

Scale indicators8 records

Recent moves1 record

Expansion highlights5 records

Emerging players

• Olive AI: Olive built an AI workforce platform for healthcare administrative automation (revenue cycle, supply chain, clinical operations), positioning as a competing automation narrative to Vyne's Extract-driven AI stack.
• AKASA: AKASA applies AI to healthcare revenue cycle operations including denials and authorizations — an emerging player in the same automation category where Vyne is investing via Extract Systems.
• Notable: Notable provides intelligent automation for hospital administrative workflows (registration, scheduling, authorizations), overlapping with Vyne's patient access and workflow optimization offerings.

Direct peers

• MRO Corp: MRO is a direct competitor in healthcare release of information, clinical document exchange, and payer-provider data exchange, serving hospitals and health systems with overlapping workflow and audit/denial use cases.
• Concord Technologies: Concord provides enterprise cloud fax and intelligent document automation for healthcare, directly competing with Vyne's Cloud Fax and Trace Auto-Indexing offerings in the same hospital buyer base.
• Datavant: Datavant specializes in health data exchange and connectivity between providers, payers, and life sciences — overlapping with Vyne's Refyne Audits and health information exchange positioning.
• Availity: Availity operates a large provider-payer data exchange and clinical information network, directly comparable to Vyne's payer-side esMD and audit management capabilities.

Broad incumbents

• Waystar: Waystar is a larger, publicly comparable healthcare revenue cycle management platform whose denials management and claim-status capabilities overlap with Vyne's Refyne Denials Management and Refyne Authorizations.
• Phreesia: Phreesia is a public healthcare SaaS vendor covering patient intake, registration, and patient access workflows — adjacent to Vyne's Patient Form Request, Patient Intake Forms, and patient access solutions.
• Surescripts: Surescripts operates the dominant US health information network for eligibility, prescriptions, and clinical exchange — a broader incumbent that intersects with Vyne's payer and provider data exchange footprint.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/VyneMedical
• LinkedInlinkedin.com/company/vyne-medical
• Facebookfacebook.com/VyneMedical

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vyne Medical