iCareManager
iCareManager is a cloud-based, all-in-one EHR platform purpose-built for IDD providers, assisted living facilities, long-term care operators, and human services organizations, offering 50+ integrated modules plus a 2025-launched AI companion suite across 30+ U.S. states.
- Company typePrivate
- Founded2011
- HeadquartersClarksville, United States
- Headcount—
- GTM typeB2B
- OfferingSoftware
What iCareManager does
iCareManager (iCM) is a cloud-based, all-in-one Electronic Health Record (EHR) and service management platform purpose-built for Intellectual and Developmental Disabilities (IDD) providers, assisted living facilities, long-term care operators, and human services organizations. The platform consolidates 50+ integrated modules — including PCP/ISP planning, eMAR, ePrescribing, incident reporting, nursing assessments, integrated staff training, attendance and billing, fleet management, and behavior support plans — into a single system accessible via desktop, tablet, and native iOS/Android mobile apps. It is hosted on Microsoft Azure and Amazon AWS infrastructure with AES-256 encryption, SOC 2 Type II and HIPAA certifications, and supports NCCHC and ACA compliance for correctional health deployments.
The company is privately held as iCareManager, LLC, incorporated in Maryland, and operates as a founder-owned business co-led by CEO Kamal Sheikh and COO Babar Nawaz, with a CMO (MD) and VP of Growth & Revenue on the executive team. Its business model is subscription-based SaaS priced per active individual served — not per seat — with most modules bundled into the base monthly fee and limited module-based add-ons or customizations carrying additional charges. Go-to-market is sales-led, combining direct enterprise field sales for large IDD provider networks with inside sales for mid-market accounts, supported by a dedicated Systems Implementation team, self-serve demos, content marketing, webinars, and case studies. In 2025 iCM launched an AI companion suite (LifePlan.ai, iddbilling.ai, emar.ai, emrgen.ai) targeting predictive analytics, billing automation, medication administration, and EMR generation, layered on top of the core EHR. The platform serves 15,000+ providers across 30+ U.S. states, supporting 30,000+ individuals with 15,000+ active staff users, with a customer base composed primarily of nonprofit IDD and human services organizations.
iCareManager firmographics
Firmographics- Name
- iCareManager
- Legal name
- iCareManager, LLC
- Website
- https://icaremanager.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Short description
- iCareManager is a cloud-based, all-in-one EHR platform purpose-built for IDD providers, assisted living facilities, long-term care operators, and human services organizations, offering 50+ integrated modules plus a 2025-launched AI companion suite across 30+ U.S. states.
- Ownership category
- akta.pro rank
iCareManager industry classification
Industry- Product category
- Electronic Health Records (EHR) Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)
- akta.pro secondary industry
- Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP) (HDAEAGAD)
Keywords
Where iCareManager is headquartered
LocationHeadquarters
- HQ city
- Clarksville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
iCareManager business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription SaaS License: Monthly subscription-based pricing model for cloud-based EHR software. Pricing is based on the number of active individuals in the system. Customers receive unlimited users, facilities, and programs at no extra cost.
- Module-Based Add-ons: Most modules are included in the base subscription cost. However, certain modules may have additional fees associated with them. Customizations may also involve additional costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Per Individual Pricing Model |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
iCareManager product offering
Product offeringCore offering
iCareManager is a cloud-based, all-in-one Electronic Health Record (EHR) and service management platform purpose-built for IDD (Intellectual and Developmental Disabilities) providers, assisted living facilities, long-term care organizations, case management agencies, and other human services organizations. The platform consolidates 50+ integrated modules including person-centered planning, eMAR, ePrescribing, incident reporting, nursing assessments, attendance and billing, staff training, and behavioral health tracking, with AI-powered companion products (LifePlan.ai, iddbilling.ai, emar.ai, emrgen.ai) for analytics, billing, medication administration, and EMR generation.
Product overview
iCareManager is a cloud-based, all-in-one EHR platform for IDD (Intellectual and Developmental Disabilities) providers, Assisted Living, Long-Term Care, and Human Services organizations. The platform offers 50+ integrated modules within a single system including: PCP/ISP (Person-Centered Support Plans), Incident Reporting, Internal Messaging, Alerts & Notification, Integrated Staff Training, ePrescribing & Lab, Nursing & Assessments, eMAR (Electronic Medication Administration), Attendance & Billing, Appointments, Staff Time and Attendance, Fleet Management, Sites & Locations Management, BIRT (Business Intelligence Reporting), CareTracker, Staffing, Mobile App, Leads Management, and Behavioral Health modules (BSPs, ABC Reports). The platform also offers a suite of AI-powered companion products: LifePlan.ai for predictive analytics, iddbilling.ai for billing automation, emar.ai for medication administration, and emrgen.ai for EMR generation. All modules connect within one secure platform accessible across desktop, tablet, and mobile devices.
Differentiator
Problem solved
Functional benefit
Brands
- LifePlan.ai: AI-powered EHR analytics and life planning tool
- iddbilling.ai
- emar.ai
- emrgen.ai
- CareTracker
Products and services
- iCareManager (iCM) EHR Platform A cloud-based, all-in-one Electronic Health Record (EHR) and service management platform built specifically for IDD providers, assisted living, long-term care, and human services organizations. The platform centralizes person-centered planning, service documentation, medication management, goal tracking, and compliance reporting.
- LifePlan.ai AI-powered EHR analytics product that catches errors and optimizes care and support delivery using predictive analytics. Designed for IDD and human services providers as an AI companion to the main iCareManager platform.
- iddbilling.ai AI-powered billing solution for IDD providers automating billing processes and reducing administrative overhead. Integrated with iCareManager for streamlined claims processing and revenue cycle management.
- emar.ai AI-powered electronic medication administration record agent that assists with medication administration accuracy and automation. Integrated with iCareManager for enhanced medication safety and compliance.
- emrgen.ai AI-powered EMR generation product that assists with creating electronic medical records. Integrated with iCareManager for automated clinical documentation and records management.
- iCareManager Mobile App Fully responsive mobile application available on iOS and Android enabling real-time documentation and secure access to the EHR platform for DSPs, nurses, and administrators across any device.
Quantifiable outcome
- 95% training compliance achieved by PPEP after implementation
- +3 more outcomes
Companies that use iCareManager
Customer profileNamed customers10 records
Segments12 records
Ideal customer profiles3 records
iCareManager technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability5 records
Feature8 records
iCareManager partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- Microsoft AzurecoreCloud infrastructure partner providing secure, scalable hosting for the iCareManager platform. Azure offers robust physical and network protections meeting internationally recognized certifications including SOC 1/2/3 and FedRAMP.
- Amazon AWScoreCloud infrastructure partner alongside Azure providing scalable, reliable foundation for all customer data with robust security protections meeting global compliance standards.
- Authorize.netcorePayment gateway partner for processing customer billing information including credit card transactions. Credit card data is transmitted and stored on Authorize.net servers, not in iCM databases.
- Pharmacy SystemscoreIntegration partnerships with pharmacy systems for placing and tracking medication orders. Prescription drug information is transmitted securely to pharmacies.
- EVV ProviderscoreElectronic Visit Verification system integrations ensuring accountability and compliance with Medicaid requirements for visit documentation.
- Billing SystemscoreIntegration partnerships with state billing systems and Medicaid billing platforms to simplify claims processing and ensure compliance.
- Payroll SystemscoreAutomated payroll integrations that ensure accuracy and save time by connecting staff attendance data with payroll processing.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
iCareManager competitors and assessment
Company assessmentDirect peers
- Netsmart Technologies: Netsmart is a large, well-established EHR and care management platform serving behavioral health, IDD, and human services providers — directly overlapping iCareManager's IDD and case management customer base with myAvatar and other specialty suites.
- CentralReach: CentralReach provides practice management, EHR, and billing software purpose-built for autism and IDD providers — a closely comparable vertical-specialist serving the same IDD/ABA provider customer as iCareManager.
- Therap Services: Therap is a long-standing EHR/documentation platform dedicated to intellectual and developmental disability providers, state agencies, and case managers — a direct IDD-vertical competitor with similar module breadth.
- Foothold Technology (ContinuumCloud): Foothold Technology (now part of ContinuumCloud) offers an EHR for behavioral health, IDD, and substance use providers, closely matching iCareManager's clinical documentation, billing, and reporting capabilities for human-services agencies.
- Therapy Brands (Ensora Health): Therapy Brands (rebranded as Ensora Health) supplies EHR, practice management, and billing for behavioral health and IDD providers — directly comparable in customer segments, subscription SaaS model, and vertical focus.
- Qualifacts: Qualifacts provides EHR platforms (Credible, InSync, CareLogic) for behavioral health and human services organizations — directly comparable to iCareManager's mission to digitize documentation for IDD and behavioral health providers.
- MatrixCare: MatrixCare (a ResMed company) is a leading EHR for long-term care, assisted living, and home- and community-based services — directly overlapping iCareManager's assisted living and long-term care customer segments.
- ContinuumCloud: ContinuumCloud (formerly CoreCloud) delivers cloud EHR and workforce management for behavioral health, IDD, and human services organizations — directly comparable SaaS architecture, vertical specialization, and customer segments.
Broad incumbents
- PointClickCare: PointClickCare is a large, public-company incumbent EHR serving skilled nursing, senior living, and home care — a broader incumbent whose long-term care footprint overlaps with iCareManager's assisted living module set.
Emerging players
- Polaris EHR: Polaris EHR is an emerging IDD-specialized EHR platform serving smaller agencies — closely comparable vertical focus but smaller scale and narrower module breadth than iCareManager.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks3 records
Key highlights7 records
Customer concentration
iCareManager social profiles
Digital presenceiCareManager compliance and trust
Trust signalCompliance4 records
iCareManager financial estimates
Financial estimateRevenue estimate
Valuation estimate
iCareManager leadership team
Management profileNumber of profiles
Profiles10 records
iCareManager funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iCareManager M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iCareManager
What does iCareManager do?
iCareManager is a cloud-based, all-in-one Electronic Health Record (EHR) and service management platform purpose-built for IDD (Intellectual and Developmental Disabilities) providers, assisted living facilities, long-term care organizations, case management agencies, and other human services organizations. The platform consolidates 50+ integrated modules including person-centered planning, eMAR, ePrescribing, incident reporting, nursing assessments, attendance and billing, staff training, and behavioral health tracking, with AI-powered companion products (LifePlan.ai, iddbilling.ai, emar.ai, emrgen.ai) for analytics, billing, medication administration, and EMR generation.
Is iCareManager a public or private company?
iCareManager is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was iCareManager founded?
iCareManager was founded in 2011.
Where is iCareManager based?
iCareManager is headquartered in Clarksville, United States, in the North America region.
How does iCareManager make money?
Two revenue lines are on record. Subscription SaaS License is the primary driver. The others are module-Based Add-ons.
Who are iCareManager's main competitors?
Direct peers on record are Netsmart Technologies, CentralReach, Therap Services, Foothold Technology (ContinuumCloud), Therapy Brands (Ensora Health), Qualifacts, MatrixCare and ContinuumCloud. PointClickCare is listed as a broad incumbent. Polaris EHR is listed as an emerging player.
Does iCareManager have an API?
Yes. iCM offers open API integrations ensuring seamless interoperability with existing systems. The platform integrates with training systems, ePrescribing, pharmacies, payroll systems, and billing systems. The system is described as having robust API capabilities.
What industry is iCareManager in?
iCareManager's product category is Electronic Health Records (EHR) Software. Its primary akta.pro industry code is HLACAAAL, EHR Implementation, Optimization, Training & Managed Services, with a secondary code of HDAEAGAD, Document Capture, Scanning, OCR/ICR & Intelligent Document Processing (IDP). Its NAICS code is 5132 and its SIC code is 7372.