What online.nl does

online.nl is a Dutch residential internet service provider and pay-TV distributor, founded in 1994 and headquartered in Hilversum, Netherlands, with legal domicile in Luxembourg under its parent Canal+ Luxembourg S.à r.l. The company operates as a virtual ISP, delivering DSL and fiber broadband, television, and telephony services to Dutch households without owning physical access infrastructure. Instead, it leases wholesale capacity from two of the Netherlands' largest network operators, KPN and DELTA Netwerk, which together enable nationwide coverage.

The product portfolio centers on bundled subscription packages priced between approximately €38 and €68 per month, combining broadband connectivity with television services that aggregate premium content from ESPN Compleet, Film1, and the Canal+ content library under the "TV Compleet" branding. Subscribers receive loaned modem hardware (bruikleen) and typically commit to annual contracts. The technology architecture is a thin service-delivery layer over third-party physical networks, with content rights licensed from the parent group's media assets and resold through a branded consumer portal.

The business model is a subscription-based B2C recurring revenue structure targeting mass-market Dutch residential consumers, with no enterprise or SMB segment indicated. Revenue is generated through monthly fees across internet, TV, and telephony bundles, cross-subsidized by content packaging. The company sits within the broader Canal+ Luxembourg / Vivendi media ecosystem, providing a consumer distribution channel for the parent's premium content production investments in the Benelux market.

Name

online.nl

Legal name

Canal+ Luxembourg S. à r.l.

Website

https://online.nl

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

online.nl is a Dutch residential virtual ISP and pay-TV distributor serving Dutch households with bundled broadband, television, and telephony packages priced €38-€68/month, leveraging wholesale access on KPN and DELTA Netwerk infrastructure and premium content from parent Canal+ Luxembourg.

Ownership category

akta.pro rank

Product category

Residential Internet and Television Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Rural & Regional ISPs (HDAIADAI)

Keywords

• Fiber internet service
• IPTV subscription packages
• Residential broadband provider
• Fixed-line telephony service
• Triple-play telecom bundles

Headquarters

HQ city

Hilversum

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Technology or R&D, Marketing or Sales, Personnel, Supply Chain

Revenue model

1. Internet Subscription: Monthly recurring subscription fees for internet connectivity via DSL or fiber, with tiered speed options (100 Mb/s and 200 Mb/s). First 9 months at promotional rate, then standard rate applies.
2. TV Subscription: Monthly recurring fees for TV Standaard or TV Compleet packages, including TV channels, ESPN Compleet, Film1, CANAL+ content, cloud recording, and TV app access.
3. Telephone (Bellen) Services: Monthly subscription for fixed-line telephony with optional add-on bundles for unlimited Netherlands calls, Europe calls, and World calls.
4. Email Service (post-cancellation): Paid email service at €4/month for customers who have cancelled their internet subscription but wish to retain their online.nl email address.
5. Wifi Extra Hardware: Sale of additional wifi-punten (mesh access points) for home wifi extension, with promotional pricing at €44.97 (50% discount from regular €89.95).

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Online.nl is a Dutch residential telecommunications provider delivering bundled broadband internet (fiber and DSL via KPN Netwerk and DELTA Netwerk), interactive IPTV (TV Standaard and TV Compleet packages with ESPN, Film1, and CANAL+ content), and fixed-line telephone services. The company operates as a virtual ISP/reseller on third-party telecom networks, supplying customers with WiFi modems (mesh-enabled), TV receivers, and optional mesh WiFi access points (Wifi Extra). Services are sold standalone or as triple-play (Alles-in-1) and dual-play (Internet & TV, Internet & Bellen) bundles, supported by the Mijn Online.nl self-service portal and a Dutch-language website with postcode-based availability checks.

Product overview

Online.nl is a Dutch telecommunications provider offering bundled Internet, TV, and fixed-line telephone services. The product portfolio centers on two core services: broadband Internet (delivered via fiber optic Glasvezel up to 200 Mb/s or DSL via the KPN/DELTA networks) and television (Interactieve TV with TV Standaard or TV Compleet packages). TV services include over 80-85 channels with ESPN Compleet sports and Film1/CANAL+ film content, accessible via TV receiver, CANAL+ App on mobile/Smart TV, Chromecast, or Apple TV. Voice services offer unlimited Netherlands calling with international options. Value-added services include Wifi Extra (mesh WiFi enhancement), Webmail (500 MB), Servicetool diagnostics, and Mijn Online.nl self-service portal. Products are sold individually or bundled as Alles-in-1 (triple-play), Internet & TV, or Internet & Bellen packages.

Differentiator

Problem solved

Functional benefit

Brands

• Wifi Extra: Mesh wifi service for extended wireless coverage throughout the home
• TV Compleet
• TV Standaard

Products and services

• Glasvezel Internet (Fiber Internet) Fiber optic broadband internet service offering high-speed symmetric connectivity up to 200 Mb/s, delivered over the KPN network or DELTA Netwerk, for Dutch residential households that have fiber availability at their address.
• DSL Internet (ADSL Internet) DSL broadband internet service delivered over copper telephone lines via the KPN network for residential customers whose address does not have fiber availability.
• TV Standaard Standard television package with over 80 TV channels including Film1, ESPN Compleet (4 channels), CANAL+ Films & Series on demand, cloud recording, TV Gemist, and a TV receiver for Dutch residential subscribers.
• TV Compleet Comprehensive television package with over 85 TV channels, all 4 ESPN channels, Film1, CANAL+ Films & Series on demand, cloud recording, TV Gemist, Begin Gemist, personal viewing profiles, and TV app access for Dutch residential subscribers.
• Interactieve TV (Interactive TV) Interactive IPTV service enabling cloud recording, TV Gemist (up to 7 days catch-up), Begin Gemist, pausing live TV, and cross-device access via TV receiver, mobile app, tablet, computer, and Smart TV.
• Bellen (Fixed-line Telephony) Fixed-line telephone service with options for unlimited calling within the Netherlands, Europe, and worldwide, plus number retention services, for Dutch residential subscribers.
• Alles-in-1 Pakket (Triple-play Bundle) Triple-play bundle combining Internet, TV (TV Compleet with ESPN Compleet and standard Film1/CANAL+), and fixed-line telephone services at a discounted rate for Dutch residential households.
• Internet & TV Pakket (Dual-play Bundle) Dual-play bundle combining Internet and TV services, available with either TV Standaard or TV Compleet options for Dutch residential households.
• Internet & Bellen Pakket (Internet & Telephone Bundle) Dual-play bundle combining Internet and fixed-line telephone services for Dutch residential households.
• Wifi Extra Service WiFi enhancement service featuring mesh WiFi technology, a powerful WiFi modem, and extendable coverage via additional Wifi-punten access points using Mu-MIMO for simultaneous multi-device connections for Dutch subscribers.
• Wifi-punt (WiFi Mesh Extender) Mesh WiFi range extender compatible with the white Zyxel VMG-8825 modem, enabling seamless whole-home coverage with up to 3 additional units per account for Dutch subscribers.
• Email Service (post-cancellation retention) Paid email service at €4/month allowing former internet subscribers to retain their online.nl email address after cancellation of their internet subscription, with 6 months free retention included post-cancellation.

Quantifiable outcome

• More than 80 TV channels in TV Standaard package
• +3 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• KPN (KPN Netwerk)coreTechnology or IntegrationOnline.nl uses the KPN network infrastructure for both DSL and fiber internet connectivity across the Netherlands. KPN provides the underlying network infrastructure, and Online.nl resells internet services as a service provider on this network.
• DELTA Netwerk (Delta Fiber Netwerk / DFN)coreTechnology or IntegrationOnline.nl uses the DELTA Netwerk for fiber internet connectivity in certain areas of the Netherlands. Customers on this network receive a FRITZ!Box modem. The partnership extends Online.nl's fiber availability.
• CANAL+ (Canal+ Luxembourg S. à r.l.)coreTechnology or IntegrationOnline.nl delivers TV services powered by CANAL+ platform, including the CANAL+ app, Film1 channels, and associated on-demand content. Online.nl is under common ownership with CANAL+ Luxembourg. The CANAL+ TV app provides streaming access across devices.
• DHL Parcel NetherlandsminorOthersOnline.nl uses DHL for shipping equipment (modems, TV receivers, wifi-punten) to customers and for return logistics when customers return equipment after cancellation. DHL ServicePoints are used for parcel drop-off and collection.

Scale indicators1 record

Recent moves4 records

Expansion highlights2 records

Direct peers

• Delta Fiber: Delta Fiber (formerly DELTA Netwerk) operates fiber networks across the Netherlands and provides ISP services through subsidiaries like Caiway. As Online.nl's network partner for fiber delivery, Delta is simultaneously a wholesale supplier and a direct competitor in the Dutch ISP market.
• Ziggo: Ziggo is the largest cable ISP in the Netherlands, providing internet, TV, and telephony bundles to residential customers. It competes head-to-head with Online.nl for Dutch subscribers with comparable quad-play bundles, but Ziggo operates its own cable/HFC network rather than reselling capacity.
• Budget Mobiel: Budget Mobiel is a Dutch MVNO and ISP offering competitively priced mobile, internet, and TV services to consumers. It competes in the same price-sensitive Dutch quad-play segment as Online.nl, leveraging wholesale KPN capacity to deliver discounted bundles.
• Caiway: Caiway is a Dutch fiber and cable ISP offering internet, TV, and telephony to residential customers, primarily in regional areas. It is owned by Delta Fiber (also an Online.nl network partner) and offers a directly comparable bundle product to Dutch households.
• T-Mobile Thuis (Odido): T-Mobile Netherlands (rebranded as Odido) provides quad-play bundles combining mobile, internet, TV, and fixed telephony to Dutch consumers. It competes directly with Online.nl in the residential ISP/quad-play market with comparable bundle structures and pricing tiers.
• Youfone: Youfone is a Dutch MVNO and ISP offering mobile, internet, and TV bundles to consumers. Like Online.nl, it resells network capacity from KPN and competes in the same quad-play residential market with similar pricing and bundled offerings.
• Solcon: Solcon is a Dutch ISP providing internet, TV, and telephony to residential customers. As a smaller independent ISP competing in the same Dutch market, Solcon offers directly comparable services to Online.nl's target segment with similar wholesale-dependent economics.
• Helden van Nu: Helden van Nu is a newer Dutch fiber ISP providing internet and TV services to consumers via partner fiber networks. As a smaller virtual ISP competing in the Dutch residential market, it represents the wave of asset-light ISPs challenging both incumbents and established resellers like Online.nl.

Regional players

• Glaspoort: Glaspoort is a joint venture between KPN and APG rolling out fiber networks across the Netherlands. While primarily a network operator rather than a retail ISP, its fiber footprint directly shapes the addressable market for ISPs like Online.nl and represents the broader fiber expansion trend reshaping Dutch connectivity.

Broad incumbents

• KPN: KPN is the Dutch incumbent telecom operator, providing fiber, DSL, mobile, TV, and business services nationwide. As Online.nl's primary wholesale network partner and direct competitor, KPN offers the same product set with full vertical integration including owned fiber infrastructure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/onlinepuntnl
• Facebookfacebook.com/onlinepuntnl
• Instagraminstagram.com/onlinepuntnl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about online.nl