Contender Solutions
Contender Solutions is an Elite ServiceNow Partner founded in 2012, providing implementation, managed services, and staff augmentation across ITSM, ITOM, ITBM, HRSM, and CSM to enterprise, healthcare, and government clients.
- Company typePrivate
- Founded2012
- HeadquartersTampa, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Contender Solutions does
Contender Solutions LLC is a Tampa, Florida-based IT consultancy founded in 2012 that operates as an Elite ServiceNow Partner, delivering implementation, managed services, advisory, and staff augmentation across the ServiceNow platform. The firm serves enterprise IT departments, HR organizations, customer service operations, and government agencies, with named engagements spanning healthcare systems and federal customers such as NOAA. Its core technology footprint spans ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Management (HRSM), Customer Service Management (CSM), IT Asset & Service Configuration Management, and Security & Cyber Resilience, supplemented by Tanium endpoint management integration.
The company's portfolio includes proprietary managed service packages — Contender 360, Configuration Manager as a Service (CMaaS), and a Virtual Service Management Office (vSMO) — which are positioned as recurring-revenue offerings extending the ServiceNow platform, alongside Enterprise Application Development on the ServiceNow App Engine and a Staff Augmentation practice. Contender monetizes through professional services engagements, managed services contracts, and certified-consultant staff augmentation, with multi-year contract pricing structures and quote-based enterprise engagements.
The go-to-market is direct enterprise field sales targeting organizations seeking ServiceNow-based IT transformation, supported by a content marketing program (blog, eBooks, case studies), LinkedIn-led organic social presence, and a contact-driven sales process. Partnerships are strategically central: the ServiceNow Elite relationship anchors the practice, a Tanium partnership enables endpoint management integration, and a GAMA-1-led teaming arrangement on the $60M NOAA SBITS contract extends reach into federal IT modernization. The firm operates as a privately held LLC with 51-100 employees and no disclosed external funding.
Contender Solutions firmographics
Firmographics- Name
- Contender Solutions
- Legal name
- Contender Solutions LLC
- Website
- https://ContenderSolutions.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Contender Solutions is an Elite ServiceNow Partner founded in 2012, providing implementation, managed services, and staff augmentation across ITSM, ITOM, ITBM, HRSM, and CSM to enterprise, healthcare, and government clients.
- Ownership category
- akta.pro rank
Contender Solutions industry classification
Industry- Product category
- IT Consulting and ServiceNow Implementation Services
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), IT Incident, Problem & Change Management Platforms (HDAEALAI)
Keywords
Where Contender Solutions is headquartered
LocationHeadquarters
- HQ city
- Tampa
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Contender Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- ServiceNow Implementation Services: Professional services revenue from acquiring, implementing, and optimizing ServiceNow technology-based business process solutions. Includes advisory services, configuration, and deployment.
- Managed Services: Recurring revenue from ongoing managed services including Contender 360, CMaaS, and Virtual Service Management Office. Provides continuous technology management and operations support.
- Staff Augmentation Services: Revenue from providing certified consultants and subject matter experts to supplement client teams on ServiceNow and Tanium implementations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Contender Solutions product offering
Product offeringCore offering
Contender Solutions is an Elite ServiceNow Partner that delivers IT consulting, implementation, and managed services built around the ServiceNow platform. The firm helps enterprises acquire, configure, and optimize ServiceNow-based business process solutions spanning IT, customer, and employee workflows, supported by advisory services, staff augmentation, and proprietary managed offerings including Contender 360, Configuration Manager as a Service (CMaaS), and a Virtual Service Management Office (vSMO).
Product overview
Contender Solutions is an Elite ServiceNow Partner providing a portfolio of technology consulting and managed services built around the ServiceNow platform. The company's offerings span IT Workflows (ITSM, ITOM, ITBM, ITAM/SCM, Security & Cyber Resilience), Customer Workflows (CSM), and Employee Workflows (HRSM), supported by Enterprise Application Development capabilities. Core service delivery is enabled through managed services including Contender 360, Configuration Manager as a Service (CMaaS), and Virtual Service Management Office. The company also provides Advisory Services and Staff Augmentation to support implementation and ongoing optimization. Contender Core, powered by Contender 360, serves as the all-in-one managed services package. Additionally, the company offers specialized solutions including COVID-19 Response and Health Checks for platform assessment.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Quantifiable results achieved through ServiceNow implementations documented in case studies
Companies that use Contender Solutions
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles4 records
Contender Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature3 records
Contender Solutions partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered flagship, core and minor.
- GAMA-1 TechnologiesflagshipContender Solutions partnered with GAMA-1 Technologies, TekSynap, and Daston to win the $60 million NOAA SBITS contract for enterprise service delivery modernization. Contender contributes ServiceNow expertise for automation, AI integration, and cybersecurity enhancements.
- ServiceNowcoreElite ServiceNow Partner since 2012, providing certified implementation, advisory, and managed services for ServiceNow platform across ITSM, ITOM, ITBM, HRSM, and CSM modules. The partnership involves deep technical certification and joint go-to-market delivery of ServiceNow solutions.
- TaniumcoreStrategic partnership for endpoint management integration with ServiceNow. Contender Solutions provides platform and program management for Tanium implementations, offering advisory and managed services around Tanium technology as part of their IT operations management practice.
- TekSynapminorPartner in the GAMA-1-led NOAA SBITS contract team. Contender Solutions serves as subcontractor/partner providing ServiceNow technical capabilities alongside TekSynap's technology services.
- DastonminorPartner in the GAMA-1-led NOAA SBITS contract team. Contender Solutions collaborates with Daston as part of the joint proposal and delivery team for NOAA enterprise modernization.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Contender Solutions competitors and assessment
Company assessmentDirect peers
- Crossfuze: ServiceNow Elite Partner of similar size, providing implementation, managed services, and staff augmentation across ITSM, ITOM, HRSM, and CSM. Closest like-for-like comparison in business model and target buyer.
- GlideFast Consulting: ServiceNow Elite Partner specializing in ITSM, ITOM, and HR delivery; comparable mid-sized implementation firm with similar managed services and staff augmentation offerings.
- Slalom: ServiceNow Elite Partner and mid-sized management/technology consultancy with strong ServiceNow practice and similar advisory-plus-implementation blend targeting enterprise IT transformation.
Broad incumbents
- Accenture: Largest ServiceNow global systems integrator with thousands of certified consultants. Competes for the same enterprise and federal ServiceNow deals that Contender pursues.
- Deloitte: Big Four firm with a large ServiceNow practice across ITSM, HR, customer, and security workflows. Competes for large multi-module enterprise implementations.
- KPMG: Global SI and ServiceNow Elite Partner with strong federal and commercial ITSM/HRSM practice; competes head-to-head for transformation engagements of Contender's size and larger.
- Cognizant: Large IT services firm with established ServiceNow capabilities covering ITSM, ITOM, and HRSM; competes on enterprise contracts where scale matters.
- Fujitsu: ServiceNow Global Strategic Partner with managed services and ITSM/ITOM offerings; directly competes in enterprise and federal markets.
Emerging players
- Concentrix (formerly Convergys/Servicenow partner units): Digital IT services provider growing ServiceNow practice through acquisitions and partnerships; tangential overlap in managed services and CX/IT support operations.
Regional players
- Atos: European-based global SI with ServiceNow partnership and IT transformation practice; competes with Contender primarily in federal and large enterprise bids where Atos can also offer delivery through its broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks7 records
Key highlights7 records
Customer concentration
Contender Solutions social profiles
Digital presenceContender Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Contender Solutions leadership team
Management profileNumber of profiles
Profiles1 record
Contender Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Contender Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Contender Solutions
What does Contender Solutions do?
Contender Solutions is an Elite ServiceNow Partner that delivers IT consulting, implementation, and managed services built around the ServiceNow platform. The firm helps enterprises acquire, configure, and optimize ServiceNow-based business process solutions spanning IT, customer, and employee workflows, supported by advisory services, staff augmentation, and proprietary managed offerings including Contender 360, Configuration Manager as a Service (CMaaS), and a Virtual Service Management Office (vSMO).
Is Contender Solutions a public or private company?
Contender Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Contender Solutions founded?
Contender Solutions was founded in 2012. It employs 51 to 100 people.
Where is Contender Solutions based?
Contender Solutions is headquartered in Tampa, United States, in the North America region.
How does Contender Solutions make money?
Three revenue lines are on record. ServiceNow Implementation Services are the primary driver. The others are managed Services and staff Augmentation Services.
Who are Contender Solutions's main competitors?
Direct peers on record are Crossfuze, GlideFast Consulting and Slalom. Broad incumbents are Accenture, Deloitte, KPMG, Cognizant and Fujitsu. Concentrix (formerly Convergys/Servicenow partner units) is listed as an emerging player. Atos is listed as a regional player.
Does Contender Solutions have an API?
No public API is recorded for Contender Solutions.
What industry is Contender Solutions in?
Contender Solutions's product category is IT Consulting and ServiceNow Implementation Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEABAF, Endpoint & Device Management (UEM/MDM) Services. Its NAICS code is 5415 and its SIC code is 7370.