SingleComm LLC
SingleComm LLC is a US-based, cloud-native CCaaS provider offering omnichannel ACD, drag-and-drop workflow automation, AI-enabled IVR/chatbots, and a unified agent desktop, primarily serving mid-market and enterprise contact centers, BPOs, healthcare providers, and telephone answering services.
- Company typePrivate
- Founded2014
- HeadquartersMidlothian, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What SingleComm LLC does
SingleComm LLC is a US-based, cloud-native contact center software-as-a-service (CCaaS) provider founded in 2014 and headquartered in Richmond, Virginia, with operations spanning 12 major US call center markets and Central America. The company sells an integrated three-pillar platform — ACD (Automatic Call Distribution across voice, chat, SMS, email via WebRTC), drag-and-drop Workflow/Guided Interactions scripting, and Analytics with A/B and multivariate testing — unified through a SinglePane agent desktop that consolidates triage tools, rebuttals, FAQs, and customer information into one interface. Underlying architecture is cloud-native and built on WebRTC, with the company claiming nearly a decade of WebRTC experience and the status of the first cloud-native TAS (Telephone Answering Service) solution in the industry.
The company's monetization model combines recurring subscription licensing (agent and supervisor seats in 5-user increments, BI analyst/viewer seats) with usage-based billing for telephony (per-minute in 6-second increments), digital channels (SMS, email, web chat), and AI-enabled services (AI IVR/SilentPay for voice payments), supplemented by professional services (SingleStart onboarding, script building, custom integration development). Pricing is modular, customized per customer, carries no long-term contracts, and is positioned at approximately 25% of competitor pricing (e.g., Amtelco). SingleComm goes to market via direct enterprise sales (website Request Demo CTA), a channel partner program targeting consultants, resellers, telecom solution providers, and system integrators, and a portfolio of technology integrations with Amazon Connect (AWS), Mitel MiVoice/MiContact Center, Genesys PureCloud/PureConnect, Everyware, Salesforce, Zendesk, and HubSpot.
SingleComm serves a diversified mid-market and enterprise customer base across BPO services (Argo Contact Centers, OceanX), health and fitness (Beachbody), e-commerce/retail (Blue Acorn), media (SSG/Advance Local), healthcare (Kaweah Health System), financial services (Credit Secrets), and marketing services (Universal Marketing Group, VET Marketing). The company is backed by Loeb.NYC, an early-stage venture lab founded by Michael Loeb and Rich Vogel, and is led by founder and CEO Michael Puccinelli (former founder of BPO firm CUORE and founding executive team member of EverDrive Synapse Group), with leadership including a VP of Sales/Client Services and VP of Client Success. The platform holds PCI DSS, SOC 2 Type 2, and HIPAA certifications, enabling deployment in regulated verticals.
SingleComm LLC firmographics
Firmographics- Name
- SingleComm LLC
- Legal name
- SingleComm LLC
- Website
- https://singlecomm.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SingleComm LLC is a US-based, cloud-native CCaaS provider offering omnichannel ACD, drag-and-drop workflow automation, AI-enabled IVR/chatbots, and a unified agent desktop, primarily serving mid-market and enterprise contact centers, BPOs, healthcare providers, and telephone answering services.
- Ownership category
- akta.pro rank
SingleComm LLC industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where SingleComm LLC is headquartered
LocationHeadquarters
- HQ city
- Midlothian
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SingleComm LLC business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Platform Licenses: Monthly subscription licenses for platform access including agent and supervisor licenses. First 5 users base tier with additional licenses sold in 5-user increments.
- Telephony Usage: Per-minute billing for platform usage including domestic inbound/outbound calls, basic IVR, queue time, and rollout telephony. Billed in 6-second increments. International calls charged separately.
- Digital Channel Usage: Usage-based pricing for SMS (per message, with different rates for standard phone numbers, toll-free numbers, and short codes), email, and web chat sessions.
- AI/IVR Services: AI-enabled IVR and SilentPay IVR charged per minute in 6-second increments for interactive voice response and payment processing capabilities.
- Workflow and Analytics Tools: Additional licensing for guided interactions presentations, workflow builder features, and BI analyst users for advanced reporting and dashboard creation.
- Professional Services: Initial onboarding, remote training, migration services (SingleStart), script building professional services, and custom integration/file build development.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Platform Agent License - First 5 Users |
| Subscription | Monthly | Platform Agent License - Additional Users |
| Subscription | Monthly | Platform Supervisor License |
| Usage-based | Pay-as-you-go | Platform Usage - Domestic Telephony |
| Usage-based | Pay-as-you-go | International Telephony |
| Usage-based | Pay-as-you-go | AI-enabled IVR |
| Usage-based | Monthly | SMS/Email Hosting |
| Subscription | Monthly | BI Analyst User Licenses |
| Subscription | Monthly | Managed Predictive Dialer |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
SingleComm LLC product offering
Product offeringCore offering
SingleComm LLC provides cloud-native contact center software (CCaaS) built on WebRTC, featuring three core modules: ACD (Automatic Call Distribution), Workflow, and Analytics, all unified under the SinglePane agent desktop. The platform delivers omnichannel communications (voice, chat, SMS, email, social), drag-and-drop dynamic scripting, AI-enabled IVR and chatbots, skill-based routing, real-time reporting, and PCI/SOC2/HIPAA-compliant tools. Target customers include BPO contact centers, healthcare providers, telephone answering services, and sales/customer-service operations.
Product overview
SingleComm LLC offers a cloud-native contact center software platform with three core integrated products: ACD (Automatic Call Distribution), Workflow, and Analytics. ACD provides omnichannel contact routing via WebRTC voice, chat, SMS, and email with skill-based assignment. Workflow delivers drag-and-drop campaign and script building without programming. Analytics offers real-time reporting dashboards with A/B testing and advanced data distribution. These three core modules share a unified SinglePane agent desktop. The platform is extended with AI-powered add-ons including chatbots, AI-enabled IVR (SilentPay for payments), and QA scorecards. Communication channels include SMS, email, and chat modules. Professional services cover onboarding (SingleStart), script building, and custom integration development. The TAS (Telephone Answering Service) solution extends the platform for 24/7 answering service operations. The entire suite is available as an all-in-one cloud solution, with modular licensing allowing customers to select specific capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- ACD (Automatic Call Distribution)
Quantifiable outcome
- 50% reduction in agent training time
- +12 more outcomes
Companies that use SingleComm LLC
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles4 records
SingleComm LLC technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature7 records
SingleComm LLC partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- Amazon Connect (AWS)coreTechnology partnership enabling integration with Amazon Connect cloud contact center service. Combined AWS/SingleComm platform delivers cloud-based ACD, workflow, and analytics tools with easy implementation and PCI/SOC2 security.
- Mitel MiVoicecoreTechnology partnership for MiContact Center Business integration, enabling customers to leverage existing Mitel infrastructure while gaining access to SingleComm's cloud-native CCaaS capabilities.
- Genesys PureCloud/PureConnectcoreIntegration partnership enabling Genesys PureCloud and PureConnect customers to extend functionality with SingleComm's proprietary workflows, drag-and-drop builder, and analytics.
Scale indicators15 records
Recent moves6 records
Expansion highlights6 records
SingleComm LLC competitors and assessment
Company assessmentDirect peers
- Five9: Five9 is a leading cloud CCaaS provider offering omnichannel contact center solutions including voice, chat, email, and AI. Direct competitor to SingleComm in cloud-native ACD, routing, and analytics for mid-market and enterprise contact centers. Explicitly named on SingleComm's comparison pages.
- Genesys: Genesys Cloud (PureCloud/PureConnect) is a major CCaaS platform competing in omnichannel routing, AI, and analytics. Genesys is both a SingleComm integration partner and a direct competitor, making it the most strategically entangled peer in the dataset.
- NICE CXone (inContact): NICE CXone is one of the largest cloud CCaaS platforms serving enterprise and BPO contact centers with omnichannel routing, AI, and workforce engagement. Directly comparable to SingleComm across the core ACD, workflow, and analytics stack.
- 8x8: 8x8 offers cloud UCaaS and CCaaS solutions targeting mid-market and enterprise customers. Named explicitly on SingleComm's competitor comparison page, indicating direct overlap in cloud contact center offerings.
- Talkdesk: Talkdesk is a cloud-native CCaaS vendor serving mid-market and enterprise customers with omnichannel, AI, and workflow automation. Comparable in cloud-native architecture, target buyer, and feature emphasis on ease of use and AI.
- Amtelco: Amtelco is a long-standing provider of telephone answering service and contact center software, primarily serving the TAS segment. SingleComm explicitly positions against Amtelco as roughly 4x more expensive, making Amtelco the closest legacy incumbent SingleComm is displacing.
Broad incumbents
- Amazon Connect: Amazon Connect is AWS's cloud-native contact center service bundled into the broader AWS ecosystem. It is both a SingleComm integration partner and a competing CCaaS offering, with the structural advantage of AWS distribution, pricing leverage, and bundled consumption.
- Mitel: Mitel provides UCaaS and contact center solutions (MiContact Center Business) primarily to mid-market and enterprise customers. SingleComm partners with Mitel and is simultaneously a cloud-native complement to its on-premises installed base.
- RingCentral: RingCentral is a leading cloud UCaaS provider with an expanding CCaaS offering (RingCentral Contact Center) serving SMB through enterprise. Overlaps with SingleComm in cloud telephony and growing CCaaS footprint.
Emerging players
- Twilio (Flex): Twilio provides programmable communications and a contact center platform (Twilio Flex) used by developers and enterprises to build custom omnichannel experiences. Comparable in programmable/cloud-native architecture and omnichannel capabilities, though differentiated by API-first model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
SingleComm LLC social profiles
Digital presenceSingleComm LLC compliance and trust
Trust signalCompliance3 records
SingleComm LLC financial estimates
Financial estimateRevenue estimate
Valuation estimate
SingleComm LLC leadership team
Management profileNumber of profiles
Profiles3 records
SingleComm LLC funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SingleComm LLC M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SingleComm LLC
What does SingleComm LLC do?
SingleComm LLC provides cloud-native contact center software (CCaaS) built on WebRTC, featuring three core modules: ACD (Automatic Call Distribution), Workflow, and Analytics, all unified under the SinglePane agent desktop. The platform delivers omnichannel communications (voice, chat, SMS, email, social), drag-and-drop dynamic scripting, AI-enabled IVR and chatbots, skill-based routing, real-time reporting, and PCI/SOC2/HIPAA-compliant tools. Target customers include BPO contact centers, healthcare providers, telephone answering services, and sales/customer-service operations.
Is SingleComm LLC a public or private company?
SingleComm LLC is a private company. It is classified as venture growth investor backed and is currently operating.
When was SingleComm LLC founded?
SingleComm LLC was founded in 2014. It employs 11 to 50 people.
Where is SingleComm LLC based?
SingleComm LLC is headquartered in Midlothian, United States, in the North America region.
How does SingleComm LLC make money?
Six revenue lines are on record. Platform Licenses are the primary driver. The others are telephony Usage, digital Channel Usage, AI/IVR Services, workflow and Analytics Tools and professional Services.
Who are SingleComm LLC's main competitors?
Direct peers on record are Five9, Genesys, NICE CXone (inContact), 8x8, Talkdesk and Amtelco. Broad incumbents are Amazon Connect, Mitel and RingCentral. Twilio (Flex) is listed as an emerging player.
Does SingleComm LLC have an API?
No public API is recorded for SingleComm LLC.
What industry is SingleComm LLC in?
SingleComm LLC's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 518 and its SIC code is 7372.