ZoopIndia
- Company typePrivate
- Founded2013
- HeadquartersNew Delhi, India
- Headcount51–100
- GTM typeB2B and B2C
- OfferingDigital Commerce or Content
What ZoopIndia does
ZoopIndia operates an IRCTC-authorized e-Catering aggregation platform that delivers meals from certified restaurants directly to train passenger seats across India. The platform is accessible via website (zoopindia.com), Android/iOS apps, WhatsApp (where Zoop pioneered "send a Hi" food ordering), a customer call line, and a Google chatbot. Underlying technology is a PNR-driven ordering system that automatically maps a passenger's 10-digit PNR to train, coach, seat, and route, then coordinates dispatch from the appropriate station restaurant; the system ingests live IRCTC data for train running status, GPS-based delay tracking, coach position, platform locator, and train schedule, and uses this feed to automatically adjust delivery timing when trains run late. Around the food-ordering core, Zoop has built a suite of ancillary rail utility modules — PNR status with confirmation probability, live running status, platform and coach locators, and a train timetable viewer — that double as a journey companion app and a top-of-funnel acquisition surface. Additional products include a group/bulk-ordering module (5 to 500+ passengers), an IRCTC e-Catering vendor registration portal for restaurants, and integrations such as Mobikwik wallet payments.
Zoop makes money by taking a transaction commission (along with delivery, packing, platform, and convenience fees) on each order routed through its 2,500+ FSSAI-approved restaurant partners across 450+ stations and 7,000+ trains. Pricing is set per-order by individual restaurants, with promotional cashback funded by the platform, first-order discounts, seasonal promo codes, and 20-30% bulk-order discounts layered on top; bulk/group orders carry a minimum 30% advance payment with balance on delivery and a 24-hour cancellation window. Customers are individual train passengers (primary), group and corporate travelers, school and pilgrim groups, and B2B restaurant partners onboarding through the vendor portal; the go-to-market is fully self-serve, product-led, and digital — leveraging SEO-optimized regional food and travel blogs, social media (Facebook, X/Twitter, LinkedIn, Instagram, YouTube), Play Store ratings, the IRCTC co-brand, and WhatsApp for both ordering and re-engagement, with no field sales motion implied.
ZoopIndia firmographics
Firmographics- Name
- ZoopIndia
- Legal name
- Zoop Web Services Private Limited
- Website
- https://zoopindia.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
ZoopIndia industry classification
Industry- Product category
- Train Food Delivery Marketplace
- NAICS
- Caterers (722320)
- SIC
- Retail-Eating & Drinking Places (5810)
- akta.pro primary industry
- Ground Transport Booking Platforms (Rail/Bus/Shuttle) (THALAFAD)
- akta.pro secondary industry
- Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA)
Keywords
Where ZoopIndia is headquartered
LocationHeadquarters
- HQ city
- New Delhi
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
ZoopIndia business model
Business model- GTM type
- B2B and B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Transaction Commission from Restaurant Partners: Zoop acts as the aggregator platform between train passengers and restaurant partners (2500+ FSSAI-approved restaurants). The company earns a commission on each order placed through its platform. Customers pay for their food order inclusive of GST, packing charges, delivery charges, platform or convenience fees, and platform charges. Zoop also offers promotional cashback deals (e.g., flat ₹50 + ₹100 cashback on orders above ₹399) funded by the platform as acquisition incentives.
- Bulk/Group Order Booking Fees: For group orders (5+ passengers), Zoop charges for bulk meals with a minimum 30% advance online payment and balance on delivery. Bulk orders receive 20-30% discounts. Special handling is provided for school groups, corporate teams, pilgrim groups, and wedding parties. Zoop has served groups of more than 500 people in a single train order.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Per-order transaction pricing with variable food item prices set by individual restaurants |
| Transaction based/ take rate | Multi-year contract | Bulk/Group Orders (5+ passengers) with advance payment requirement |
Go-to-market motion2 records
Distribution channels7 records
Marketing channels7 records
ZoopIndia product offering
Product offeringCore offering
ZoopIndia is an IRCTC-authorized national e-Catering aggregator that enables train passengers across India to order fresh meals from 2,500+ FSSAI-approved restaurants and have them delivered directly to their seats across 450+ railway stations and 7,000+ trains. Customers can place orders via website, mobile apps, or WhatsApp using their 10-digit PNR number, with the platform providing real-time GPS train tracking, automatic delay adjustments, and integrated railway information services (PNR status, coach position, platform locator).
Product overview
ZoopIndia operates a unified train travel companion platform combining food delivery and rail information services. At its core is the Zoop Train Food Delivery Platform — an IRCTC-authorized e-Catering aggregator that connects passengers with 2,500+ FSSAI-approved restaurants across 450+ stations and 7,000+ trains. The platform is accessible via a website, native Android/iOS mobile apps, and a WhatsApp-first ordering channel. Supporting the food delivery core are a suite of rail utility modules: PNR Status Check (with confirmation probability predictions), Live Train Running Status Tracker (GPS-based), Platform Locator, Coach Position Finder, and Train Time Table viewer — all designed to keep passengers informed throughout their journey. A Group/Bulk Food Ordering module enables families, tour groups, corporate teams, and pilgrim parties to pre-book customized meals for 5–500+ passengers. Rounding out the ecosystem is an IRCTC e-Catering Vendor Registration Portal through which restaurants onboard as authorized delivery partners. Together, these products position Zoop as a one-stop train travel app combining food ordering with essential railway information services.
Differentiator
Problem solved
Functional benefit
Products and services
- Zoop Train Food Delivery Platform
Quantifiable outcome
- Delivered 50+ lakh (5 million+) meals directly to passenger seats across India
- +4 more outcomes
Companies that use ZoopIndia
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles3 records
ZoopIndia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
ZoopIndia partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- IRCTC (Indian Railways Catering and Tourism Corporation)coreZoop is an authorized national aggregator for IRCTC e-Catering services, enabling it to list restaurants and deliver food to train passengers across India. As an official partner, Zoop's delivery personnel carry IRCTC-issued ID cards after background checks. This partnership is the regulatory foundation of Zoop's entire business model.
- 2500+ FSSAI-Approved Restaurant PartnerscoreZoop partners with 2500+ FSSAI-certified restaurants, food outlets, and cafes across India to fulfill food orders. Restaurants must meet IRCTC e-Catering guidelines and provide FSSAI-certified food. Examples include Santushti Restaurant (Ratlam), Café Town (Sultanpur), Annapurna Vaishnav Bhojnalaya (Bhopal), Romy's Dine in & Hotel Rallentino (Kota), New BP's Kitchen (New Jalpaiguri), Krishna Restaurant (Gangapur City), Rohit Vaishno Dhaba (Bhatinda).
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
ZoopIndia competitors and assessment
Company assessmentBroad incumbents
- Swiggy: India's leading food delivery aggregator with logistics depth and brand scale. A credible future entrant into IRCTC e-Catering given its existing restaurant network and last-mile capability.
- IRCTC e-Catering: The Indian Railways-owned platform through which all e-Catering aggregators (including Zoop) operate. It is both a regulator/partner and a direct competitor via its own consumer-facing ordering flow.
- MakeMyTrip: India's largest online travel aggregator covering trains, flights, and hotels. A potential strategic acquirer or competitor that could bundle food/utility services into its existing rail-booking funnel.
- Yatra Online: Multi-vertical Indian OTA covering rail, air, and hotels with corporate travel strength. Relevant on enterprise/group bookings and as a potential channel or acquirer for Zoop's group order business.
Direct peers
- RailRestro: Another authorized IRCTC e-Catering aggregator delivering food from partner restaurants to passengers on Indian trains. Competes head-on with Zoop for the same PNR-based, seat-level delivery use case across overlapping station coverage.
- TravelKhana: IRCTC-authorized food-on-train aggregator offering meals from partner restaurants delivered to passenger seats. Closely mirrors Zoop's product surface including PNR ordering, bulk/group orders, and restaurant partner onboarding.
Emerging players
- RailYatri: Indian train travel platform offering bus booking, train information, and ancillary services with overlap in journey-related utilities. Comparable on train-side use cases and on building a recurring rail-travel user base.
- ixigo: Train, bus and flight booking platform serving Indian travelers with PNR status, live running status, and discovery features. Overlaps with Zoop's rail utility modules and adjacent traveler monetization opportunities.
- ConfirmTkt: Train booking and confirmation-prediction platform with similar PNR-related utility features. Competes for the same Indian train traveler session and could expand into adjacent verticals.
- redBus: Largest Indian intercity bus ticketing platform. Represents a comparable in-transit food/utility adjacency should Zoop expand from rail into bus corridors.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
ZoopIndia social profiles
Digital presenceZoopIndia compliance and trust
Trust signalCompliance1 record
ZoopIndia financial estimates
Financial estimateRevenue estimate
Valuation estimate
ZoopIndia leadership team
Management profileNumber of profiles
Profiles1 record
ZoopIndia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ZoopIndia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ZoopIndia
What does ZoopIndia do?
ZoopIndia is an IRCTC-authorized national e-Catering aggregator that enables train passengers across India to order fresh meals from 2,500+ FSSAI-approved restaurants and have them delivered directly to their seats across 450+ railway stations and 7,000+ trains. Customers can place orders via website, mobile apps, or WhatsApp using their 10-digit PNR number, with the platform providing real-time GPS train tracking, automatic delay adjustments, and integrated railway information services (PNR status, coach position, platform locator).
Is ZoopIndia a public or private company?
ZoopIndia is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ZoopIndia founded?
ZoopIndia was founded in 2013. It employs 51 to 100 people.
Where is ZoopIndia based?
ZoopIndia is headquartered in New Delhi, India, in the Asia region.
How does ZoopIndia make money?
Two revenue lines are on record. Transaction Commission from Restaurant Partners are the primary driver. The others are bulk/Group Order Booking Fees.
Who are ZoopIndia's main competitors?
Broad incumbents on record are Swiggy, IRCTC e-Catering, MakeMyTrip and Yatra Online. Direct peers are RailRestro and TravelKhana. Emerging players are RailYatri, ixigo, ConfirmTkt and redBus.
Does ZoopIndia have an API?
No public API is recorded for ZoopIndia.
What industry is ZoopIndia in?
ZoopIndia's product category is Train Food Delivery Marketplace. Its primary akta.pro industry code is THALAFAD, Ground Transport Booking Platforms (Rail/Bus/Shuttle), with a secondary code of THALAMAA, Online Booking & Reservation Platforms (B2B/B2C). Its NAICS code is 722320 and its SIC code is 5810.