Smartmile
Smartmile is a Finland-based SaaS company that provides hardware-agnostic, cloud-native software for operating parcel locker networks, serving retailers, locker network builders, and couriers across Europe.
- Company typePrivate
- Founded2016
- HeadquartersUtrecht, Netherlands
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Smartmile does
Smartmile (legal entity KTSM Technologies Oy, headquartered in Helsinki, Finland, with Dutch operating presence) is a private B2B SaaS company founded in 2016 that builds hardware-agnostic parcel locker software for retailers, locker network builders, and couriers. Its core product is the Smartmile Platform, a cloud-native, API-first system that integrates with any locker hardware and any backend courier, retail, or e-commerce system via HTTP, FTP, or API, using a template-driven backend and a low-to-no-code Custom Integration Tool to enable partner onboarding measured in days rather than months. The platform includes modules for operational management, dynamic UI/UX customization, and a capacity management suite that supports first-come-first-serve allocation, hard allocation to specific couriers, dynamic capacity distribution, and AI-driven optimization for network-specific environments.
The company operates a three-part pricing model consisting of a flat monthly base software license, a per-activated-locker license covering second-level IT support, and usage-based runtime credits charged per activated integration at the locker level. Go-to-market combines direct enterprise sales with a channel-partner model: Smartmile licenses its software to operators that deploy and run physical lockers under their own brand, with named channel partners Matkahuolto in Finland (since January 2024) and DHL in the Netherlands. The company claims 6+ years of experience running open and shared locker networks, 7 major courier integrations, 5 patents pending, and quantified customer outcomes including a 12% courier cost reduction versus traditional home delivery and a 20-30% profit uplift for retailers that own lockers versus renting space to couriers.
Commercially, Smartmile is a small team (approximately 12 employees) with co-founders Aku Happo and Steffen Luippold leading the business, supported by an authorized director team. Funding history is limited to undisclosed 2017 and 2019 rounds and a non-dilutive Google for Startups grant in 2020; no institutional venture capital, private equity backing, or parent company is disclosed. Operating geographies are restricted to Finland and the Netherlands, with marketing activity focused on LinkedIn, a podcast, content marketing on last-mile delivery topics, and industry events. The company self-positions as the most mature agnostic locker software on the market, supported by a Q2 2023 external technology review by Last Mile Experts that concluded Smartmile had a leading edge in interfaceability compared to other solutions reviewed.
Smartmile firmographics
Firmographics- Name
- Smartmile
- Legal name
- KTSM Technologies Oy
- Website
- https://smartmile.eu
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Smartmile is a Finland-based SaaS company that provides hardware-agnostic, cloud-native software for operating parcel locker networks, serving retailers, locker network builders, and couriers across Europe.
- Ownership category
- akta.pro rank
Smartmile industry classification
Industry- Product category
- Parcel Locker Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Residential & Multifamily Parcel Locker Solutions (Apartment/HOA) (TLAAAMAD)
- akta.pro secondary industry
- Workplace / Office Parcel Locker Solutions (TLAAAMAE)
Keywords
Where Smartmile is headquartered
LocationHeadquarters
- HQ city
- Utrecht
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Smartmile business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Software License (Base Fee): Flat monthly fee covering network's software license and essential services, regardless of network size. This is the core recurring revenue stream.
- Locker License: Small fee per activated locker covering second-level IT support and ensuring seamless operations. Scales with network deployment.
- Runtime Credits: Flexible runtime credits system for integrations. Pay for integrations activated at locker level. Amount of credits depends on complexity of integration. Allows mix and match of couriers, retail services, and other integrations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base Fee - Flat monthly software license covering essential services |
| Unit Pricing | Monthly | Locker License - Per activated locker fee for IT support |
| Usage-based | Pay-as-you-go | Runtime Credits - Flexible integration pricing |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
Smartmile product offering
Product offeringCore offering
Smartmile provides a cloud-native, hardware-agnostic parcel locker software platform that enables retailers, locker network builders, and couriers to launch, scale, and operate flexible last-mile locker networks. The platform offers multiple capacity management modes (dynamic allocation, hard allocation, first-come-first-serve, AI-driven), low-to-no-code integration tools, and an API-first architecture that connects to any locker hardware, courier system, or retail/e-commerce platform.
Product overview
Smartmile offers a unified, hardware-agnostic parcel locker software platform designed by the pioneers of agnostic locker networks. The core Smartmile Platform serves as the central software solution, which includes integrated modules for Operational Management Portal (for full visibility and control), Dynamic UI/UX Design Tool (for brand customization), Custom Integration Tool (for low-to-no-code system connections), and Capacity Management Features (for dynamic locker allocation). The company operates on a Software License pricing model combining base fees, per-locker licenses, and runtime credits.
Differentiator
Problem solved
Functional benefit
Products and services
- Smartmile Platform
Quantifiable outcome
- 12% cost reduction for couriers compared to traditional home delivery
- +2 more outcomes
Companies that use Smartmile
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Smartmile technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature11 records
Smartmile partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MatkahuoltocoreMatkahuolto operates the Smartmile lockers in Finland as of January 25th, 2024. Smartmile provides the software platform while Matkahuolto handles operations. Customers with parcel questions are directed to Matkahuolto's contact details.
- DHLcoreDHL operates the Smartmile lockers in the Netherlands. DHL provides customer support for parcel-related inquiries at +31 (0) 900 2222 120.
- Last Mile ExpertsminorExternal technology review conducted in Q2 2023. Results showed Smartmile has 'leading edge in interfaceability compared to other solutions reviewed'.
- StoreShippersminorPartnership to dedicate one compartment per machine in Amsterdam and Den Haag to let customers donate products to Ukraine. Part of 'We Stand For Peace' initiative.
- The Action Foundation KenyaminorSmartmile team members in Kenya partnered with The Action Foundation to support and mentor aspiring women in tech, donating desktops and office supplies. Part of #WeOpenToChange initiative for social impact.
Scale indicators9 records
Recent moves4 records
Expansion highlights4 records
Smartmile competitors and assessment
Company assessmentDirect peers
- SwipBox: SwipBox is a Danish parcel locker solution provider offering both hardware and software for retailer and courier locker networks across Northern Europe. Direct competitor with similar agnostic positioning and courier-retailer dual customer base.
- Quadient: Quadient (formerly Parcel Pending) is a major provider of parcel locker hardware and management software for residential and retail deployments across Europe and North America. Direct competitor to Smartmile in the agnostic locker software space, with overlapping courier and retailer customer base.
- Bringme: Bringme is a Belgian-based provider of smart locker and click-and-collect solutions for offices and residential buildings across Europe. Direct competitor in the European agnostic locker software market with comparable enterprise and residential customer focus.
- Luxer One: Luxer One provides smart locker management software for residential, retail, and corporate package management, primarily in North America. Closely comparable SaaS-first locker management model serving similar multi-stakeholder use cases to Smartmile.
- Doddle: Doddle provides parcel pick-up, drop-off, and returns solutions including locker and counter networks for retailers and carriers globally. Direct competitor with comparable software-led approach to locker orchestration and returns.
- myFlexBox: myFlexBox operates an open parcel locker network in Austria and expanding across Europe, partnering with multiple couriers. Direct competitor in the European open/agnostic locker network space with comparable carrier-agnostic proposition.
Broad incumbents
- Pitney Bowes: Pitney Bowes is a long-established global shipping, mailing, and ecommerce logistics provider with locker and parcel management offerings as part of a broader portfolio. Competes with Smartmile indirectly through enterprise logistics suites that include locker management capabilities.
- InPost: InPost is Europe's largest automated parcel locker network operator with its own proprietary technology platform, operating tens of thousands of lockers across multiple countries. A broader incumbent that competes with Smartmile-powered networks at the operator level, with deeper capital and scale.
Emerging players
- KEBA Group: KEBA is an Austrian automation company with parcel locker hardware and a software platform (KePol) used by postal and courier operators across Europe. Emerging player with partial overlap in the locker management software layer serving similar courier and postal customers.
Others
- Last Mile Experts: Last Mile Experts is a consultancy specializing in last-mile delivery and parcel locker strategy, which independently reviewed Smartmile's technology in 2023. Adjacent industry participant—an advisor to many of Smartmile's prospective customers rather than a direct software competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Smartmile social profiles
Digital presenceSmartmile financial estimates
Financial estimateRevenue estimate
Valuation estimate
Smartmile leadership team
Management profileNumber of profiles
Profiles5 records
Smartmile funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Smartmile M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Smartmile
What does Smartmile do?
Smartmile provides a cloud-native, hardware-agnostic parcel locker software platform that enables retailers, locker network builders, and couriers to launch, scale, and operate flexible last-mile locker networks. The platform offers multiple capacity management modes (dynamic allocation, hard allocation, first-come-first-serve, AI-driven), low-to-no-code integration tools, and an API-first architecture that connects to any locker hardware, courier system, or retail/e-commerce platform.
Is Smartmile a public or private company?
Smartmile is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Smartmile founded?
Smartmile was founded in 2016. It employs 11 to 50 people.
Where is Smartmile based?
Smartmile is headquartered in Utrecht, Netherlands, in the Europe region.
How does Smartmile make money?
Three revenue lines are on record. Software License (Base Fee) is the primary driver. The others are locker License and runtime Credits.
Who are Smartmile's main competitors?
Direct peers on record are SwipBox, Quadient, Bringme, Luxer One, Doddle and myFlexBox. Broad incumbents are Pitney Bowes and InPost. KEBA Group is listed as an emerging player. Last Mile Experts is listed as an others.
Does Smartmile have an API?
Yes. Smartmile offers an API that adapts to partner systems, enabling seamless communication and synchronization with any courier, retail, or e-commerce platform. The API supports HTTP, FTP, and any API or system integration. Combined with their template language in the backend, it allows partners to integrate easily. The company notes they do not share public API documentation and works with partners through custom integration tools.
What industry is Smartmile in?
Smartmile's product category is Parcel Locker Software. Its primary akta.pro industry code is TLAAAMAD, Residential & Multifamily Parcel Locker Solutions (Apartment/HOA), with a secondary code of TLAAAMAE, Workplace / Office Parcel Locker Solutions. Its NAICS code is 518 and its SIC code is 7372.