What Myriad Software does

Myriad Software is a privately held San Diego-based software company that builds retail management systems (RMS) primarily for mid-size home furnishings retailers across North America. Founded in 1990 by Carolyn Crowley and Russell Higgins, the company reports 350+ retail clients running its software in 11,000+ retail locations in the United States, Canada, and Mexico, and self-describes as the longest-tenured RMS provider in the home furnishings vertical.

The company offers two core products: PointCentric, a cloud-based, web-based, touch-navigation SaaS RMS launched in 2023 that runs in any modern browser on laptops, tablets, and smartphones; and Eclicktic, a legacy Windows-based desktop RMS sold as a perpetual license since the early 2000s. Functional coverage spans point of sale, inventory tracking and auditing, barcoding, service scheduling, product customization, accounting, email integration, CRM-style queue management, and third-party integrations (notably Podium for SMS/review management and Dispatch-Track for delivery scheduling). Supporting services include US-based in-house support, cloud hosting with 30-day backup, and free instructor-led training delivered virtually or at the San Diego headquarters.

Myriad's go-to-market is a direct enterprise field-sales motion targeting mid-size retailers, driven by 'Request a demo' calls-to-action, presence at the Las Vegas World Market Center and High Point Market trade shows through the Home Furnishings Association's Retailer Resource Center, and free training as an onboarding mechanism. Pricing is quote-based on multi-year contracts; revenue is generated from recurring SaaS subscriptions (PointCentric), one-time perpetual licenses (Eclicktic), and managed-services support. The company has not raised institutional funding, has no parent company, and shows no M&A or restructuring activity in the source data.

Name

Myriad Software

Legal name

Myriad Software

Website

https://myriadsoftware.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Retail Management Software

NAICS

Software Publishers (513210), Software Publishers (5132)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)

Keywords

• Retail management software
• Point of sale systems
• Home furnishings software
• Inventory management software
• Cloud-based POS

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. PointCentric SaaS Subscription: Cloud-based Retail Management System (RMS) delivered as software-as-a-service. Customers access the system through browsers on any device with data synced and backed up to cloud. SaaS model allows scalability and eliminates need for on-premise infrastructure.
2. Eclicktic Desktop Software: Windows-based desktop retail management system sold as perpetual license. Includes comprehensive features for inventory control, barcoding, accounting, special order tracking, and customer history management.
3. Implementation & Training Services: Comprehensive implementation support including instructor-led training, dedicated training specialist pairing, and go-live assistance. Training is provided free of charge for customers.
4. Ongoing Support Services: US-based in-house customer support through toll-free number, email support with 24-hour response during business week, on-site instruction, specialized classes, and annual user's conference.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Myriad Software develops and sells Retail Management System (RMS) software for home furnishings, appliance, consumer electronics, carpet, and mattress retailers across North America. Its flagship cloud-based SaaS product PointCentric provides point of sale, inventory tracking, barcoding, service scheduling, product customization, accounting integration, and CRM tools via any modern browser. The company also offers the legacy Windows-based Eclicktic desktop RMS, along with cloud hosting, U.S.-based support, and free instructor-led training services.

Product overview

Myriad Software offers two core retail management products: PointCentric, a modern cloud-based, web-based Retail Management System (RMS) with touch navigation designed for home furnishings and related retailers, and Eclicktic, a Windows-based desktop retail management system. These products are supported by associated services including cloud hosting/infrastructure, in-house U.S.-based technical support, and comprehensive instructor-led training programs. The product portfolio serves home furnishings, appliances, consumer electronics, carpet and mattress retailers across North America, with over 11,000 retail locations running Myriad software.

Differentiator

Problem solved

Functional benefit

Brands

• PointCentric: A state-of-the-art, web-based, touch navigation Retail Management System (RMS) designed for home furnishings, appliances, consumer electronics, carpet and mattress retailers. Features include point of sale, inventory tracking, barcoding, service scheduling, product customizations, accounting, email integration, inventory audit, merchandise groups, 3rd party integrations, and CRM tools. Cloud-based, mobile-compatible SaaS solution accessible on any browser and device.
• Eclicktic

Products and services

• PointCentric A cloud-based, web-based, touch navigation Retail Management System designed for home furnishings, appliances, consumer electronics, carpet, and mattress retailers. Features include point of sale, inventory tracking, barcoding, service scheduling, product customizations, accounting, email integration, inventory audit, merchandise groups, CRM tools, and third-party integrations such as Podium for SMS and Google review management.
• Eclicktic A Windows-based desktop retail management system used by more than 350 home furnishings retailers at over 11,000 locations across North America. Provides inventory management, accounts receivable, accounts payable, banking, reports, forms, sales order entry, notes, and barcode scanning capabilities.
• Cloud Services Cloud hosting and infrastructure services for PointCentric that eliminate the need for on-premise servers, provide 30-day backup disaster recovery, and enable scalability and access from any browser on any device.
• Support In-house U.S.-based customer support delivered from San Diego offices, offering toll-free phone support, email support with 24-hour response during business weeks, an emergency after-hours hotline, and issue tracking for consistent service continuity.
• Training Free instructor-led training classes for all clients, delivered virtually or at the corporate office in San Diego. Includes personalized onboarding with a dedicated training specialist, hands-on instruction using real-life scenarios, implementation planning, and ongoing support through an annual user's conference.

Quantifiable outcome

• 35 years in business with 350+ clients and 11,000+ retail locations
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature13 records

Partnerships

Six partnerships are on record, tiered core and minor.

• PodiumcoreTechnology or IntegrationIntegration partnership where PointCentric connects with Podium's SMS and review management platform. Enables customers at retail locations to receive SMS notifications prompting them to leave Google reviews. The integration offers higher response rates, convenience, enhanced online presence, seamless Google integration, and builds customer trust.
• Home Furnishings Association (HFA)coreStrategic or Co-development PartnerIndustry association partnership providing access to HFA's Retailer Resource Center at Las Vegas World Market Center and High Point Market. HFA is a key industry organization supporting home furnishings retailers across North America.
• Furniture-FirstminorGTM or Marketing PartnerMarketing partner representing group of furniture retailers with collaborative programs.
• NationwideminorGTM or Marketing PartnerNationwide marketing and promotional partner programs.
• Bassett FurnitureminorGTM or Marketing PartnerMajor home furnishings brand and marketing partner in the retail network.
• La-Z-BoyminorGTM or Marketing PartnerMajor furniture manufacturer brand partnership in the home furnishings industry.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• NetSuite (Oracle): NetSuite provides cloud ERP and retail management software used by mid-market retailers across categories including furniture. It competes with Myriad for retailers seeking broader ERP capability beyond point solutions, with significantly greater resources.
• Shopify POS: Shopify offers a widely adopted retail POS and e-commerce platform used by specialty and home furnishings retailers. As a horizontally focused platform, it competes with Myriad for furniture retailers seeking integrated online and in-store POS, though with less vertical depth.
• Retail Pro: Retail Pro is a retail management platform serving specialty retailers including furniture, apparel, and sporting goods. Comparable to Myriad at the broader specialty retail POS/inventory layer with similar feature scope for store operations.
• Heartland Retail (Global Payments): Heartland Retail is a cloud-based retail POS and inventory management system targeting specialty retailers including furniture and apparel. Competes with Myriad in the mid-market with strong payment processing integration.
• Lightspeed Retail: Lightspeed is a broad-based retail POS and commerce platform serving specialty retailers across multiple verticals including furniture. It competes with Myriad at the higher end of the mid-market with greater capital resources and a wider feature footprint.
• Aptos (now AptosONE): Aptos provides unified commerce platforms for specialty retailers including furniture and home goods. As a broader enterprise retail software provider, it overlaps with Myriad's functionality at the larger end of the mid-market.
• Counterpoint by NCR Voyix: Counterpoint is a retail POS and store management solution used by specialty retailers. Comparable to Myriad's PointCentric at the POS and inventory layer, serving adjacent specialty retail verticals with a more horizontal positioning.

Direct peers

• STORIS: STORIS provides ERP and retail management software purpose-built for the home furnishings industry, serving furniture, mattress, and appliance retailers. It is the most direct competitor to Myriad's PointCentric in the home furnishings vertical with comparable product scope (POS, inventory, special-order tracking).
• Pacific Solutions (Furniture Software): Pacific Solutions provides retail management software for the furniture industry with POS, inventory, and accounting modules. Direct competitor to Myriad serving mid-size furniture retailers with comparable vertical SaaS positioning.
• Furniture Wizard: Furniture Wizard offers retail management software specifically designed for furniture retailers, including point-of-sale, inventory, and customer management. It competes head-to-head with Myriad in the mid-market home furnishings segment with a similar vertical specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/MyriadSoftware1
• LinkedInlinkedin.com/company/myriad-software-llc

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Myriad Software