EBOX

What EBOX does

EBOX is a privately held Canadian internet service provider headquartered in Montreal, Quebec, delivering high-speed internet, television, and home phone services to approximately 80,000 residential and business customers across Quebec and Ontario. Its network footprint spans cable (C-Cable, V-Cable, R-Cable), DSL (FTTN, ADSL), and 100% fiber technologies, supporting speeds from 6 Mbps to 1 Gbps on no-contract, unlimited-data plans with equipment, installation, and shipping included. The company operates its own backbone infrastructure, maintaining peering agreements with over 250 distinct networks via two Internet exchanges plus private interconnections with the largest Canadian networks.

The product portfolio is anchored on internet subscription services and bundled with Epic TV (over 150 channels delivered through in-house EBOX TV set-top boxes and a proprietary streaming app available on Fire TV, Android TV, Chromecast, Apple TV, and Xiaomi Mi Box), digital home phone with free inter-subscriber calling and Superzone long-distance, and email/webmail services. For business customers, EBOX offers dedicated internet packages and an MPLS-based Private Network service interconnecting multi-site offices across Quebec and Ontario at $124.95/month per location. The Customer Zone self-service portal handles account management, bill payment, usage monitoring, and service configuration.

Commercially, EBOX runs a prepaid monthly billing model with a diversified acquisition strategy that combines direct website ordering, phone-based inside sales, a bilateral $25 referral program, content marketing, social media, and event-led community presence (e.g., Montreal Comiccon). Promotion-funded new-customer acquisition is supported by a prepaid card program issued through Blackhawk Network, Pathward N.A., and Mastercard. Recognition includes 7 consecutive years on Canada's 500 Fastest Growing Companies list, Protégez-Vous recommendation since 2017, and Les Affaires' 500 Most Important Quebec Companies (2019).

Name

EBOX

Legal name

EBOX

Website

https://ebox.ca

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

EBOX is a privately held Canadian ISP serving approximately 80,000 residential and business customers across Quebec and Ontario with no-contract internet, in-house IPTV, home phone, and MPLS private network services over cable, DSL, and fiber infrastructure.

Ownership category

akta.pro rank

Product category

Internet Service Provider

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (51621)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Business/Enterprise ISPs (Dedicated Internet Access) (HDAIADAB)

akta.pro secondary industry

Carrier Ethernet Services (E-Line/E-LAN/E-Tree) (HDAIAFAC)

Keywords

• Internet service provider
• Fiber internet access
• IPTV television service
• VoIP home phone
• Business MPLS networking

Headquarters

HQ city

Longueuil

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Subscription Services: Monthly recurring subscription fees for internet services at various speed tiers (6 Mbps to 1 Gbps). Plans include unlimited data with no contracts required.
2. Television Services (EBOX TV): IPTV service offering over 150 channels with on-demand content, replay, and cloud recording features. Additional revenue from channel packages and add-ons.
3. Equipment Rental: Monthly equipment rental fees for modems, routers, and TV receivers (e.g., $5.95/month for equipment rental).
4. Home Phone Services: Legacy home phone VoIP service with various calling plans including free calls between EBOX subscribers and reduced rates for long distance.
5. Business Services: Dedicated business internet packages and private network solutions for enterprise customers.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

EBOX is a Canadian internet service provider that delivers residential and business connectivity, television, and telephony services over its own fiber and DSL network across Ontario and Quebec. Its core sellable offerings include residential and business internet access, the EBOX TV IPTV platform, VoIP home phone service, and MPLS-based private networking for business customers.

Product overview

EBOX is a Canadian telecommunications provider offering a bundled suite of internet, television, and home phone services to residential and business customers in Quebec and Ontario. The product portfolio centers on high-speed internet (via cable, DSL, and fiber technologies ranging 6 Mbps–1 Gbps) as the core anchor service, complemented by Epic TV (150+ channel television with streaming app and receiver options) and Digital Home Phone. The company has developed its own EBOX TV streaming platform and receivers in-house, with services delivered through Customer Zone self-service portal and supported by email/webmail offerings. Business offerings extend to dedicated internet packages and MPLS-based Private Network solutions for multi-location enterprises. All services operate on a no-contract, unlimited data model with equipment included.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Internet

Quantifiable outcome

• Recommended by Protégez-Vous since 2017 for exceptional staff courtesy, affordable plans, superior service quality, and transparent contracts

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature4 records

Partnerships

Three partnerships are on record, tiered minor.

• Blackhawk NetworkminorOthersBlackhawk Network is EBOX's partner for prepaid card program. They handle prepaid card distribution, balance inquiries, and customer support for EBOX prepaid card holders. Cardholders can contact Blackhawk Network at 1-888-371-2109 for card-related inquiries.
• Pathward (formerly MetaBank)minorOthersPathward, N.A. is the issuing bank for EBOX prepaid cards pursuant to license by Mastercard International. They provide the financial infrastructure for the $100 prepaid card promotions offered to new customers.
• Mastercard InternationalminorOthersMastercard International provides the card network license for EBOX prepaid cards. Cards can be used anywhere Mastercard is accepted.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cogeco: Canadian cable operator providing internet, TV, and phone across Ontario and Quebec through Cogeco Connexion. Overlaps with EBOX's product set and geography as an established incumbent competitor.
• Bell Canada: Canada's largest telecom incumbent, offering FTTH, internet, TV, wireless, and business services nationally. Sets the wholesale access and pricing benchmark against which EBOX and other independent ISPs compete.
• Videotron: Quebec-based incumbent cable/ISP, part of Quebecor, offering cable internet, TV, mobile, and home phone across Quebec. Major EBOX competitor in the home Quebec market with full-stack, vertically integrated service delivery.

Direct peers

• TekSavvy Solutions: One of Canada's largest independent ISPs, competing on price, transparency, and no-contract offers across Ontario and Quebec. Directly comparable to EBOX on go-to-market (DTC, no-contract bundles) and reliance on incumbent wholesale access.
• CIK Telecom: Canadian independent ISP offering home internet, TV, and home phone services in Ontario and Quebec targeting South Asian and multicultural households. Comparable to EBOX on product mix and residential-bundle GTM.
• VMedia: Toronto-headquartered independent ISP offering residential internet, TV, and home phone in Ontario and Quebec. Closely comparable to EBOX on product mix, no-contract positioning, and target SMB/residential customer base.
• Start.ca: Ontario-based independent ISP providing residential internet, TV, and home phone with no-contract plans. Comparable to EBOX on regional Ontario focus, bundled offerings, and customer-experience-led positioning.
• Beanfield Metroconnect: Toronto-based fiber-to-the-building ISP with residential and business services across the Greater Toronto Area. Comparable to EBOX on independent-ISP positioning and fiber-led product strategy, particularly relevant to EBOX's Ontario expansion.
• Distributel Communications: Quebec- and Ontario-focused independent ISP offering residential and small business internet, TV, and phone services. Closely comparable to EBOX on regional footprint, product bundle, and independent-ISP positioning.
• Carry Telecom: Ontario-based independent ISP offering low-priced residential internet with no-contract and unlimited data options. Directly comparable to EBOX's value-tier residential positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/eboxinternet
• Instagraminstagram.com/eboxinternet
• Xx.com/ebox_ca
• LinkedInlinkedin.com/company/electronic-box-inc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EBOX