Connected Health
Connected Health is a Northern Ireland-founded domiciliary homecare provider operating 17 offices across the UK and Ireland with 1,900+ carers, delivering in-home personal, specialist and Technology-Enabled Care services to elderly and vulnerable individuals via Health Trust contracts and private pay.
- Company typePrivate
- Founded2013
- HeadquartersBelfast, United Kingdom
- Headcount251–500
- GTM typeB2B and B2C
- OfferingServices
What Connected Health does
Connected Health is a domiciliary homecare provider founded in Belfast in 2013, operating across Northern Ireland and the Republic of Ireland through 17 local satellite offices and a workforce of more than 1,900 carers delivering over 5 million homecare visits annually. Its core offering combines in-person personal care, specialist condition care (dementia, post-stroke, arthritis, neurological conditions, palliative), companionship, and supported living (via the Live Connected sub-brand) with a Technology-Enabled Care (TEC) layer that includes remote health monitoring, virtual consultations, IoT wearables (PacSana wristbands, Feebris digital observation kits), automated medication management, and an open/agnostic Connexion platform that integrates third-party devices and healthcare agency systems.
Revenue is generated primarily through commissioned contracts with five Northern Ireland Health and Social Care Trusts, supplemented by private-pay homecare, Self-Directed Support / Direct Payments, fee-for-service TEC packages, and external training delivery through the OCN/CPD-accredited Connected Academy. The company's go-to-market is sales-led via its regional office network and direct-to-consumer website/telephone enquiries, with public-sector commissioning as the dominant buyer-side channel. Pricing is quote-based; the independent sector delivery rate disclosed at £21.25/hour compares with £39.74/hour for in-house Trust provision, positioning Connected Health as a cost-efficient partner for stretched public-sector budgets.
Strategic direction has shifted toward institutional scaling: a Non-Executive Chair with PE experience joined in July 2024, a BGF Ventures funding round was disclosed in January 2024, dual Managing Directors for NI and ROI were appointed in February 2025, and a CFO and HR Director joined in 2025. International expansion began with a November 2025 partnership with Novo Nordisk targeting obesity digital care in the UAE, leveraging the Connected TEC platform alongside a Living Lab co-developed with Arrow and Microsoft for testing and accrediting homecare technology.
Connected Health firmographics
Firmographics- Name
- Connected Health
- Legal name
- Connected Health
- Website
- https://connected-health.co.uk
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Connected Health is a Northern Ireland-founded domiciliary homecare provider operating 17 offices across the UK and Ireland with 1,900+ carers, delivering in-home personal, specialist and Technology-Enabled Care services to elderly and vulnerable individuals via Health Trust contracts and private pay.
- Ownership category
- akta.pro rank
Connected Health industry classification
Industry- Product category
- Home Healthcare / Domiciliary Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)
- akta.pro primary industry
- Companion Care & Social Support (non-clinical) (HLADAGAB)
- akta.pro secondary industries
- Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE), Post-Diagnosis Transition & Hospital-to-Home Dementia Support (HSABAEAL), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB)
Keywords
Where Connected Health is headquartered
LocationHeadquarters
- HQ city
- Belfast
- HQ country
- United Kingdom
- HQ region
- Europe
Offices15 records
Markets served
Connected Health business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Domiciliary Care Services: Core revenue from providing in-home care services including personal care, companionship, specialist care for conditions such as dementia, arthritis, post-stroke care, and end-of-life/palliative care. Services delivered by 1,900+ carers across 17 local offices in Northern Ireland and Republic of Ireland. Revenue generated through government-funded contracts with Health and Social Care Trusts as well as private pay clients.
- Technology-Enabled Care (TEC): Revenue from technology solutions including Connected TEC platform, Feebris digital observation kits, PacSana wristbands, and medication management systems. Can be provided as standalone service or integrated into care packages. Includes installation, maintenance, monitoring and alert response services.
- Connected Academy Training: Revenue from accredited training programmes for health authorities, third-sector organisations, independent providers, and individual social and healthcare professionals. Training delivered online or in classroom settings with programmes ranging from mandatory homecare training to leadership programmes.
- Supported Living Services: Live Connected brand provides supported living services for individuals with learning disabilities or complex needs, promoting independence as an alternative to residential care.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Domiciliary Care Services - Government Funded |
| Other | Monthly | Self-Directed Care / Direct Payments |
| Subscription | Monthly | Private Pay Homecare |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Connected Health product offering
Product offeringCore offering
Connected Health provides in-home domiciliary care to elderly and vulnerable individuals across Northern Ireland and the Republic of Ireland, combining essential in-person care (personal care, companionship, specialist condition support) with technology-enabled care such as remote monitoring, telehealth, wearables, and medication prompts. It supplements care delivery with Connected Academy, an OCN-endorsed training centre for carers, and a Connexion-based Connected TEC platform that integrates third-party devices and health agency systems. Live Connected extends the offering into supported living for individuals with learning disabilities or complex needs.
Product overview
Connected Health operates as a multi-service homecare platform offering a unified portfolio of products and services. The core offering is Private Homecare combining in-person domiciliary care services with Technology-Enabled Care (TEC) featuring remote monitoring, virtual consultations, and wearables. Supporting this core are Specialist Care modules (Arthritis Care, Dementia & Alzheimer's Care, End-of-Life/Palliative Care, Joint Replacement Care, Neurological Conditions Care, Post-Stroke Care, Reablement), Companion Care, Virtual Care, Self-Directed Care, and Live Connected Supported Living. Connected Academy provides OCN-endorsed training to carers. The Connected TEC platform with its Connexion system serves as the technology integration layer enabling interface with third-party devices and health agencies. The 3Ts approach (Talent, Training, Technology) underpins the entire service delivery model.
Differentiator
Problem solved
Functional benefit
Brands
- Connected TEC (Technology-Enabled Care): Technology-enabled care solutions providing remote monitoring, telehealth services, and a platform for strategic partnerships with technology suppliers and healthcare agencies.
- Live Connected
- Connected Academy
Products and services
- Private Homecare Core domiciliary care service providing personalised in-home support, including personal care, household assistance, companionship, and condition-tailored specialist care, combined with Connected TEC remote monitoring where appropriate. Targeted at elderly and vulnerable individuals in Northern Ireland and Republic of Ireland.
- Technology-Enabled Care (Connected TEC) A range of complementary technological healthcare solutions providing remote monitoring, virtual consultations, telehealth, wearables and a uniform integration layer (Connexion) that interfaces with technology from all suppliers and health & social care agencies, including installation, maintenance, monitoring and alert response.
- Specialist Care Services Tailored specialist homecare services covering arthritis, dementia and Alzheimer's disease, end-of-life/palliative care, joint replacement, neurological conditions (Parkinson's, MS, ALS), post-stroke recovery, and reablement, with personalised care plans for each condition.
- Companionship Care Emotional support, social interaction, conversation, cooking and dining assistance, assisted shopping and domestic support to help elderly and vulnerable individuals maintain a happy, fulfilling life at home.
- Virtual Care Remote monitoring, virtual consultations and telehealth services providing access to expert guidance and support from the comfort of home as a standalone offering or integrated with in-person care packages.
- Live Connected Supported Living Supported living services for individuals with learning disabilities or complex needs that empower them to live independently in their own home through personalised support plans, choice, inclusion and community engagement.
- Self-Directed Care Service delivered through Self-Directed Support — Direct Payments or a managed budget handled by the Health Trust (or a combination of both) — that gives individuals more control over how their care and support services are arranged and delivered.
- Connected Academy Accredited Training OCN-endorsed and CPD-accredited training centre delivering over 30 training programmes in progressive homecare, nursing, elderly health and well-being, and specialist areas such as dementia care, for Connected Health carers and external customers (health authorities, third-sector organisations, independent providers and individual professionals).
Quantifiable outcome
- Over 5 million homecare visits delivered annually across Ireland
- +3 more outcomes
Companies that use Connected Health
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles5 records
Connected Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature6 records
Connected Health partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Novo NordiskcoreNovo Nordisk and Connected Health announced a partnership in Dubai, UAE, aimed at improving the patient experience for individuals with obesity or overweight. The collaboration combines Novo Nordisk's expertise in obesity research with Connected Health's digital platform to enhance adherence and support post-prescription care. This represents a significant strategic expansion into the Middle East market.
- Arrow & MicrosoftcoreConnected Health's Living Lab works with Arrow & Microsoft to test proprietary or existing solutions to meet established homecare needs. The Living Lab delivers a design, testing and accreditation safe space for homecare-focused innovative products and services. Arrow and Microsoft provide technology testing infrastructure and expertise.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Connected Health competitors and assessment
Company assessmentDirect peers
- Bluebird Care: UK and Ireland domiciliary homecare franchise network offering personal care, dementia, and live-in services. Direct competitor to Connected Health across both NI and ROI with a comparable multi-office, multi-jurisdiction model.
- Home Instead Senior Care: Large UK and international homecare franchise focused on older adults, offering personal care, companionship, and dementia support. Closely comparable to Connected Health on target customer, service mix, and premium positioning.
- Cera Care: Tech-enabled UK homecare provider combining in-person care with a digital platform for scheduling, monitoring, and family updates. Closest peer to Connected Health on the '3Ts' (talent, training, technology) thesis, and a competitive threat in any UK expansion.
- Helping Hands Home Care: UK-wide homecare provider offering visiting and live-in care, specialist dementia and complex-condition support, and regulated personal care. Direct competitor on service breadth and premium positioning.
- Right at Home UK: UK and international homecare franchise providing personal care, dementia support, and live-in services to older adults. Comparable to Connected Health on multi-office delivery and premium private-pay focus.
- Caremark: UK homecare franchise network delivering personal care, dementia, learning-disability, and complex care through local offices. Overlaps Connected Health on the local-office franchise model and supported-living segment (Live Connected).
- Comfort Keepers: International homecare franchise with UK presence focused on older adults, offering personal care, companionship, dementia, and end-of-life support. Comparable service mix and premium-positioning to Connected Health's specialist modules.
Emerging players
- Tunstall Healthcare: UK-headquartered technology-enabled care (TEC) and telecare provider offering remote monitoring, PERS, and connected-care platforms. Comparable to Connected Health's Connected TEC stack and Living Lab ambitions as a platform layer for homecare agencies.
Broad incumbents
- HC-One: UK's largest private care home operator with ~270 facilities and substantial regulated-care workforce. Broader incumbent serving overlapping elderly populations through residential rather than domiciliary settings; represents the scale-up and integration threat to independents like Connected Health.
- Barchester Healthcare: Large UK care home and dementia specialist with growing homecare and assisted-living exposure. Comparable on elderly-care customer base and clinical/specialist positioning, though primarily residential rather than in-home delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Connected Health social profiles
Digital presenceConnected Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Connected Health leadership team
Management profileNumber of profiles
Profiles8 records
Connected Health subsidiaries and ownership
Company hierarchySubsidiaries1 record
Connected Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Connected Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Connected Health
What does Connected Health do?
Connected Health provides in-home domiciliary care to elderly and vulnerable individuals across Northern Ireland and the Republic of Ireland, combining essential in-person care (personal care, companionship, specialist condition support) with technology-enabled care such as remote monitoring, telehealth, wearables, and medication prompts. It supplements care delivery with Connected Academy, an OCN-endorsed training centre for carers, and a Connexion-based Connected TEC platform that integrates third-party devices and health agency systems. Live Connected extends the offering into supported living for individuals with learning disabilities or complex needs.
Is Connected Health a public or private company?
Connected Health is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Connected Health founded?
Connected Health was founded in 2013. It employs 251 to 500 people.
Where is Connected Health based?
Connected Health is headquartered in Belfast, United Kingdom, in the Europe region.
How does Connected Health make money?
Four revenue lines are on record. Domiciliary Care Services are the primary driver. The others are technology-Enabled Care (TEC), connected Academy Training and supported Living Services.
Who are Connected Health's main competitors?
Direct peers on record are Bluebird Care, Home Instead Senior Care, Cera Care, Helping Hands Home Care, Right at Home UK, Caremark and Comfort Keepers. Tunstall Healthcare is listed as an emerging player. Broad incumbents are HC-One and Barchester Healthcare.
Does Connected Health have an API?
No public API is recorded for Connected Health.
What industry is Connected Health in?
Connected Health's product category is Home Healthcare / Domiciliary Care Services. Its primary akta.pro industry code is HLADAGAB, Companion Care & Social Support (non-clinical), with a secondary code of HLACAFAE, Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection). Its NAICS code is 62412 and its SIC code is 8090.