Advanced Utility Systems

What Advanced Utility Systems does

Advanced Utility Systems, founded in 1997 and headquartered in Markham, Ontario, is a customer information system (CIS) and utility billing software provider that operates as a division of N. Harris Computer Corporation under Constellation Software Inc. (TSX: CSU). The company sells the CIS Infinity platform to electric, water, gas, and multi-service utilities across North America and the Caribbean, serving 134 utility customers, 6.7 million accounts, and approximately 70 million bills processed annually across 150+ cumulative deployments. The platform is offered in both cloud-ready and on-premise deployment models, with open APIs and a preferred-partner integration ecosystem covering payments (Paymentus, InvoiceCloud, Fiserv), communications (Kubra, Questline Digital, SmartVX), metering (Itron, Sensus, Landis+Gyr, Neptune, Badger Meter), GIS/asset management (Esri, Cityworks, Lucity), and mobile workforce management (ServiceLink).

The product architecture is a modular platform-plus-add-ons structure built around CIS Infinity V5, with add-on modules including the Customer Portal for self-service, ServiceLink Mobile Workforce Management with AI-powered meter image recognition, SmartVX personalized video engagement, Infinity BI analytics, Customer IQ for targeted outreach (joint with Questline), and SmartWorks Compass for meter data management. The 2025 V5 release introduced AI capabilities spanning semantic search, intelligent workflow automation, predictive analytics, and anomaly detection, alongside a modernized dashboard UI.

Revenue is generated through a quote-based subscription and licensing model for CIS Infinity, supplemented by professional services for implementation, an Advanced Managed Services (AMS) tier for ongoing consulting, and annual maintenance and support. Pricing is custom, billed annually, and not publicly disclosed. GTM is enterprise field sales with demo-led acquisition targeting medium and large utilities; certifications include SOC 2 Type I, StateRAMP, NIST 800-53 alignment, CCPA, and GDPR. The company is led by Executive Vice President Mark Wilkinson.

Name

Advanced Utility Systems

Legal name

Advanced Utility Systems, a division of N. Harris Computer Corporation

Website

https://advancedutility.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Advanced Utility Systems provides the CIS Infinity customer information and utility billing platform to electric, water, gas, and multi-service utilities across North America and the Caribbean. It serves 134 utility customers and 6.7 million accounts as a division of N. Harris Computer Corporation under Constellation Software.

Ownership category

akta.pro rank

Product category

Utility Customer Information Systems (CIS)

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Information Systems (CIS) & Account Management (customer master, service agreements, premise/asset linkage) (EUANAIAD)

akta.pro secondary industries

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI), Customer Self-Service Portals & Digital Experience (Web/Mobile) (EUAJAHAK), Customer Information System (CIS) Administration & Configuration (EUAJAHAF), Customer Satisfaction, QA & Performance Analytics (VoC, NPS/CSAT) (EUAJAHAN), Meter-to-Cash / Billing & CIS Integration for AMI (EUADAFAM), Utility & Municipal Billing Platforms (FSAMAJAG)

Keywords

• Utility billing software
• Customer information systems
• Mobile workforce management
• Customer engagement platform
• Meter data management

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. CIS Infinity Software Licenses and Subscriptions: The company generates revenue primarily through software licensing and subscription fees for the CIS Infinity customer information and utility billing platform. The platform supports both cloud-based hosting and traditional on-premise installations, allowing utilities to align with their internal policies for data privacy, cybersecurity, and infrastructure strategy.
2. Professional Services: Implementation services including collaborative discovery workshops, data conversion, testing, training, and go-live support. Professional services team includes seasoned utility and technology experts providing configuration and deployment support.
3. Advanced Managed Services (AMS): Optional add-on service providing dedicated consultant support with weekly guidance, performance monitoring, and annual business process reviews to help utilities maximize value from their CIS investment.
4. Annual Maintenance and Support: Regular releases with new functionality, detailed change documentation, up-to-date online help, and builds and patches included in annual maintenance fee. Includes 24/7 toll-free phone support and access to secure web portal for issue tracking.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Advanced Utility Systems provides the CIS Infinity platform, a comprehensive customer information and utility billing system for electric, water, gas, and multi-service utilities. The platform supports the full meter-to-cash cycle, including billing, customer service, and operational workflows, with options for cloud or on-premise deployment and open APIs for integration. The company also delivers complementary modules such as customer self-service portal, personalized video engagement, mobile workforce management, business intelligence analytics, and managed services to utility clients across North America and the Caribbean.

Product overview

Advanced Utility Systems delivers a modular, platform-plus-modules architecture built around CIS Infinity as the core customer information and utility billing system. The platform integrates with a comprehensive ecosystem of add-on modules including Customer Portal (self-service), SmartVX Personalized Video Engagement (customer communications), ServiceLink Mobile Workforce Management (field operations), Infinity BI (analytics), Customer IQ (targeted communications), SmartWorks Compass (meter data/leak detection), and Advanced Managed Services (ongoing support). CIS Infinity serves as the central hub, connecting seamlessly with these modules and third-party solutions to provide end-to-end capabilities for billing, customer service, field workforce, and engagement across electric, water, gas, and multi-service utilities.

Differentiator

Problem solved

Functional benefit

Products and services

• CIS Infinity Comprehensive customer information and utility billing platform designed for electric, water, gas, and multi-service utilities. Streams billing, customer service, and operational workflows with support for complex rate structures, real-time data access, and seamless third-party integration.

Quantifiable outcome

• 134 utility companies trust CIS Infinity with 6.6 million customer service points
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability9 records

Feature7 records

Partnerships

20 partnerships are on record, tiered preferred and core.

• PaymentuspreferredTechnology or IntegrationPayment integration partner providing electronic bill payment solutions. Part of the ecosystem supporting seamless payment processing within CIS Infinity.
• InvoiceCloudpreferredTechnology or IntegrationElectronic bill presentment and payment partner integrated with CIS Infinity for customer self-service bill payment capabilities.
• KubrapreferredTechnology or IntegrationCustomer communication and engagement solutions partner providing outage notifications and customer messaging capabilities.
• ServiceLink (Mobile Workforce Management)coreTechnology or IntegrationClosely integrated mobile workforce management solution that bridges CIS Infinity with field service operations, enabling real-time service order management and field worker coordination.
• Questline DigitalpreferredTechnology or IntegrationDigital customer engagement partner providing marketing campaigns, educational content, and Customer IQ dashboard for targeted communications integrated with CIS data.
• SilverBlazepreferredTechnology or IntegrationCustomer self-service and web portal solutions partner providing web-based customer engagement tools.
• DataVoicepreferredTechnology or IntegrationOutage management and customer communication partner providing real-time outage notifications and customer satisfaction tools.
• SmartVXpreferredTechnology or IntegrationPersonalized video engagement platform creating dynamic, tailored video content based on customer account data for bill explanations and service communications.
• SmartWorks CompasspreferredTechnology or IntegrationMeter data management and smart infrastructure solutions partner providing leak detection and water conservation tools.
• SwiftComplypreferredTechnology or IntegrationBackflow management and compliance solutions partner for water utilities ensuring regulatory compliance.
• SensuspreferredTechnology or IntegrationMetering technology partner providing smart meter and grid management solutions integrated with CIS Infinity.
• ItronpreferredTechnology or IntegrationSmart grid and metering solutions partner providing technology integrations for utility operations.
• Landis+GyrpreferredTechnology or IntegrationAdvanced metering infrastructure partner providing grid management and metering solutions.
• Neptune Technology GrouppreferredTechnology or IntegrationWater metering and data management partner providing AMR/AMI solutions for water utilities.
• Badger MeterpreferredTechnology or IntegrationFlow measurement and smart water solutions partner for utility metering applications.
• EsripreferredTechnology or IntegrationGIS (Geographic Information System) partner providing mapping and spatial analysis capabilities for utility operations.
• CityworkspreferredTechnology or IntegrationAsset management and GIS-centric workflow solutions partner for utility operations.
• Milsoft Utility SolutionspreferredTechnology or IntegrationOutage management and engineering analysis solutions partner for electric utilities.
• FiservpreferredTechnology or IntegrationFinancial technology partner providing payment processing and financial transaction solutions.
• N. Harris Computer Corporation (Parent)coreStrategic or Co-development PartnerAdvanced Utility Systems is a division of N. Harris Computer Corporation, which is governed by Constellation Software Inc. (TSX: CSU). The Harris family provides stability of a global organization with access to shared resources and expertise.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tyler Technologies: Tyler Technologies' Enterprise ERP and Citizen Services suite includes utility billing and CIS functionality for municipal utilities, making it a direct competitor in the same public-sector utility billing space as Advanced Utility Systems.
• Cogsdale: Cogsdale (a Harris Computer sibling division under Constellation Software) offers CIS and utility billing software for water, sewer, and electric utilities, making it a closely related direct peer within the same parent portfolio.
• Open International: Open International delivers CIS and utility billing software (Aurora) primarily to UK and EMEA water and energy utilities, representing a direct specialist CIS peer with a different primary geography.
• Itineris: Itineris provides UVCC, a customer-centric CIS platform for water, gas, and electric utilities, and is a direct specialist peer competing for multi-service utility CIS deals.
• CentralSquare Technologies: CentralSquare offers a public-sector utility billing and CIS solution targeting the same municipal and cooperative utility customers as Advanced Utility Systems, with overlapping go-to-market in North America.
• NorthStar Utilities: NorthStar Utilities Solutions provides customer information and utility billing systems for water and wastewater utilities, overlapping with Advanced's water utility segment.

Broad incumbents

• Oracle Utilities: Oracle Utilities Customer Care and Billing (CC&B) is a broad-incumbent CIS suite serving large electric, water, and gas utilities globally; it competes with Advanced at the upper end of the mid-market and large-utility segment.
• SAP IS-U: SAP's Industry Solution for Utilities (IS-U) is an established broad-incumbent CIS/ERP platform used by large multi-service utilities worldwide, competing head-to-head with CIS Infinity in enterprise utility RFPs.

Emerging players

• Sedaru: Sedaru offers a utility operations and customer engagement platform with CIS-adjacent capabilities targeting water and electric utilities, representing an emerging SaaS competitor in the same vertical.

Others

• Esri (Utility Network / ArcGIS): Esri's ArcGIS platform is a critical infrastructure partner for utility GIS and asset management, and as an integration partner for CIS Infinity, it is a complementary ecosystem player whose decisions affect Advanced's go-to-market.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/advancedutility
• YouTubeyoutube.com/channel/UCpfc54vry7ki-6lRc6337Gw
• Facebookfacebook.com/advancedutilitysystem
• LinkedInlinkedin.com/company/advanced-utility-systems
• Instagraminstagram.com/advancedutilitysystem

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Advanced Utility Systems