What ProblemShared does

ProblemShared, trading as Teledoctor Limited, is a UK-based, CQC-regulated digital healthcare platform delivering fully online neurodevelopmental assessments and post-diagnostic mental health services. The company's core offering centres on three diagnostic assessment services — ADHD, autism, and Specific Learning Difficulties (SpLD) — delivered via secure video conferencing to adults and children aged 7 and above. The platform is built around a client-facing dashboard (no in-person appointments), accessibility tooling via the Userway widget, and an internal clinician workflow supported by AI-assisted documentation. A suite of post-diagnostic care modules — psychoeducation group sessions, Education Navigation (ages 7-22), monthly ADHD medication reviews, and talk therapy (CBT, EMDR, psychotherapy, counselling) — extends the platform beyond one-off diagnostics into longitudinal care.

The business is structured as a B2B2C model with multiple funding channels. The primary revenue stream is the NHS Right to Choose framework, where NHS England-funded patients are referred by their GPs to ProblemShared; direct commissioning arrangements with NHS trusts and integrated care boards (including NHS Coventry & Warwickshire, NHS Devon, NHS Norfolk, and NHS Rotherham) supplement this. Additional channels include private medical insurance referrals (notably AXA Health), university partnerships for student support, occupational health providers, and self-pay private patients. Pricing for NHS Right to Choose assessments is free at the point of use to patients, while self-pay pricing is available on request. The company is led by founder and CEO Dr Nicholas Nabarro, a practising NHS doctor, alongside Chief People Officer Susie Oldham.

ProblemShared's competitive positioning rests on structural NHS access via Right to Choose, CQC 'Good' regulatory standing, and a vertically integrated care pathway that combines assessment, medication prescribing, and ongoing support — a combination few competitors in the UK digital neurodevelopmental space replicate at scale. The company reports serving thousands of patients and operates with 51-100 employees from its London headquarters, with explicit geographic restriction to UK residents physically present in the UK at the time of assessment.

Name

ProblemShared

Legal name

Teledoctor Limited

Website

https://problemshared.net

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

ProblemShared is a UK-based, CQC-regulated online platform delivering ADHD, autism, and SpLD assessments plus post-diagnostic care to adults and children aged 7+, funded primarily through the NHS Right to Choose framework and supplemented by insurance, university, and self-pay channels.

Ownership category

akta.pro rank

Product category

Online Neurodevelopmental Assessment and Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Neurodevelopmental & Behavioral Therapy Platforms (ADHD/Autism/Behavioral Coaching) (HLALAEAJ)

akta.pro secondary industries

Psychiatry & Medication Management Platforms (HLALAEAB), Autism Diagnostic & Educational Assessment Services (EDAKAKAA), Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)

Keywords

• Neurodevelopmental assessments
• Online mental health services
• ADHD autism diagnosis
• Post-diagnostic care
• Online talk therapy

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. NHS Right to Choose Referrals: Neurodevelopmental assessments (ADHD, autism, SpLD) funded by the NHS through the Right to Choose framework, where NHS England funds assessments for eligible patients referred by their GP. This represents the primary revenue stream.
2. NHS Trust and ICB Partnerships: Direct partnerships with NHS trusts and integrated care boards to deliver assessments and post-diagnostic support services, funded through NHS commissioning arrangements.
3. Insurance and Private Healthcare: Services delivered to patients referred through private medical insurance providers such as AXA Health and other private healthcare schemes.
4. University Partnerships: Extended student support services through partnerships with UK universities, offering flexible talk therapy access for students.
5. Self-Pay Private Patients: Direct private payment for assessments and services where patients fund their own care, including when they have exhausted insurance benefits.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

ProblemShared is a CQC-regulated, fully online clinical service that delivers neurodevelopmental assessments for ADHD, autism, and specific learning difficulties (SpLD) to adults and children aged 7 and over, primarily accessed through the NHS Right to Choose pathway. Following a positive diagnosis, the service extends into post-diagnostic care including psychoeducation group sessions, Education Navigation, ADHD medication prescribing and titration, and online talk therapy (CBT, EMDR, psychotherapy, counselling), all delivered remotely via secure video conferencing.

Product overview

ProblemShared is an online mind health platform providing a unified, fully digital, CQC-regulated service for neurodevelopmental assessment and post-diagnostic mental health support. The core platform centres on three diagnostic assessment services — ADHD Assessment, Autism Assessment, and Specific Learning Difficulties (SpLD) Assessment — each available to adults and children (aged 7+) through the NHS Right to Choose pathway or private/self-pay. Post-diagnostic care modules extend the core offering: Psychoeducation Sessions, Education Navigation (for ages 7–22), ADHD Medication management, and Talk Therapy (CBT, EMDR, psychotherapy, counselling). Supplementary free tools — a 50-question Autism Screening Test and a 14-question ADHD Screening Test — serve as client acquisition and educational resources. The NHS Right to Choose Pathway acts as the primary channel through which NHS-funded patients access the platform. The platform is accessible entirely online via a client dashboard and secure video conferencing, with no in-person appointments offered.

Differentiator

Problem solved

Functional benefit

Products and services

• ADHD Assessment Service Diagnostic assessment for attention deficit hyperactivity disorder in adults and children aged 7 and over, delivered remotely via secure video conferencing by specialist clinicians. Outcomes are communicated on the day of assessment with a full written report within 4-6 weeks.
• Autism Assessment Service Diagnostic assessment for autism in adults and children aged 7+, combining a clinical Autism Assessment interview and a separate Informant Interview, delivered remotely with a diagnostic outcome and full report.
• Specific Learning Difficulties (SpLD) Assessment Service Diagnostic assessment for specific learning difficulties including dyslexia, dyscalculia, and dysgraphia for adults and children, conducted remotely under SASC technical guidance.
• Talk Therapy Remote talk therapy sessions covering CBT, EMDR, psychotherapy, and counselling for adults and young people, delivered by vetted qualified practitioners. Sessions are arranged directly between clients and practitioners.
• ADHD Medication Service Post-diagnostic prescribing and titration service for ADHD medication by specialist ADHD nurses, including monthly reviews until the optimal dose is reached with minimal side effects.
• Psychoeducation Sessions Group sessions for newly diagnosed clients to explore their neurodevelopmental diagnosis with experienced clinicians and peers in a structured setting. Parents or caregivers of child clients may attend in lieu of the child.
• Education Navigation Programme Post-diagnostic education support service for clients aged 7-19 (and higher education students up to 22 not in full-time employment) that optimises the learning environment, advocates for reasonable adjustments, and identifies local educational support options.
• NHS Right to Choose Pathway Programmatic pathway through which ProblemShared accepts NHS-funded ADHD and autism assessment referrals from GPs under the NHS England Right to Choose framework, providing free-at-point-of-use assessment to eligible patients aged 7+ resident in the UK.

Quantifiable outcome

• Clinicians can often provide diagnostic outcome on the same day as assessment, with full reports delivered within 4-6 weeks
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• NHS EnglandcoreStrategic or Co-development PartnerNHS England partnership to offer autism and ADHD assessments through the Right to Choose framework, allowing patients to access ProblemShared services funded by the NHS.
• NHS Coventry and WarwickshirecoreStrategic or Co-development PartnerPartnership with NHS Coventry and Warwickshire for ADHD assessments under Right to Choose for people aged 7-24 in the region.
• NHS DevoncoreStrategic or Co-development PartnerTrusted partnership with NHS Devon for delivery of neurodevelopmental assessment services.
• NHS NorfolkcoreStrategic or Co-development PartnerTrusted partnership with NHS Norfolk for delivery of neurodevelopmental assessment services.
• NHS RotherhamcoreStrategic or Co-development PartnerTrusted partnership with NHS Rotherham for delivery of neurodevelopmental assessment services.
• AXA HealthcoreChannel Partner/ Reseller/ DistributorAXA Health refers members to ProblemShared for neurodevelopmental assessments, with option for additional talk therapy support during assessment journey.
• UK UniversitiescoreStrategic or Co-development PartnerPartnerships with UK universities to extend student support services, offering flexible, fast-access talk therapy through referral from student support teams.
• Private Medical Insurance ProviderscoreChannel Partner/ Reseller/ DistributorPartnerships with private medical insurers to provide neurodevelopmental assessments and mental health support services to insured members.
• Occupational Health ProvidersminorChannel Partner/ Reseller/ DistributorPartnerships with occupational health providers for workplace neurodevelopmental assessments and support services in occupational health context.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Clinical Partners: UK-based private mental health service provider offering psychiatric assessments for ADHD, autism, and other conditions, alongside therapy. Overlaps with ProblemShared on private-pay neurodevelopmental assessment and post-diagnostic support.
• ADHD 360: UK specialist ADHD assessment and treatment provider operating through NHS Right to Choose and private pathways. Direct competitor for ADHD assessments, titration, and ongoing medication management.
• Psychiatry UK: One of the largest NHS Right to Choose providers of ADHD and autism assessments in the UK, offering online diagnostic services and ADHD treatment. Directly competes with ProblemShared for the same NHS RTC patient flow.
• The Chelsea Psychology Clinic: London-based private psychology practice offering autism and ADHD assessments plus therapy. Comparable in clinical scope and London market positioning, though with hybrid in-person delivery.
• Dr J & Colleagues: UK NHS Right to Choose provider delivering online ADHD and autism assessments for adults and children. Competes directly with ProblemShared on the same RTC pathway and patient demographics.
• The ADHD Clinic: UK private ADHD assessment and treatment provider offering online diagnostic services and medication management. Comparable online delivery model and clinical scope to ProblemShared's ADHD service line.

Broad incumbents

• BetterHelp: Large global online therapy platform offering CBT, counselling, and talk therapy. Overlaps with ProblemShared's talk therapy module but does not compete on NHS-funded neurodevelopmental assessment.
• Maudsley Private Care: Private arm of the South London and Maudsley NHS Foundation Trust offering outpatient psychiatric and psychological assessments including ADHD and autism. Overlaps with ProblemShared's diagnostic services but as part of a wider specialist portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProblemShared