Vcare

What Vcare does

Vcareconnect B.V. (operating as Vcare) is a Dutch B2B SaaS company founded in 2004 that provides VoIP-based telecommunications and collaboration software purpose-built for the Dutch healthcare sector. The platform, branded Vcare Connect, centers on the Operator module - a cloud-hosted call routing and conversation management system integrated with major Dutch HIS (Huisartsen Informatie Systeem) and EPD (Elektronisch Patiëntendossier) systems including HiX (Chipsoft) and Topicus. The core is extended by add-on modules covering scheduling (Scheduler), mobile reachability (Mobile Connect), secure video consultations (Video Connect), callbacks, analytics (Reporter), real-time visual monitoring (Walldisplay), prescription repeat automation (Pharma Repeat), call recording, and HIS/EPD integration (Vcare Integrator). Infrastructure runs across three independent professional data centers in the Netherlands with a stated 3-week release cadence and 24/7 support.

The company serves six primary healthcare segments in the Netherlands: primary care (Eerstelijnszorg), care groups (Zorggroepen), emergency posts (Spoedposten/HAP's), nursing and home care (VVT), hospitals, and multi-organization collaborations. Customers include Huisartsenpraktijk Florijn, Akelei Huisartsenzorg, Huisartsenposten Zaanstreek Waterland, Cosis, Meditta, and Zorgkoepel West-Friesland, with 20,000+ daily unique users across the platform. Vcare holds ISO 27001, NEN 7510, ISO 9001, and ISAE 3000 Type 2 certifications, and is GDPR/AVG-compliant.

Vcare generates revenue through SaaS subscriptions (recurring) plus implementation and professional services. Pricing is healthcare-segment-specific, with hospital pricing based on bed count and annual billing cycles. Go-to-market is sales-led via direct enterprise engagement, free consultations, and demos, complemented by a partner channel including KPN (certified Health partner), Odido, Chipsoft, Topicus, and regional IT specialists. The company has ~80 employees, 40% of whom work in R&D, is headquartered in Enschede, and appears to be founder-owned or bootstrapped with no disclosed funding rounds.

Name

Vcare

Legal name

Vcareconnect B.V.

Website

https://vcareconnect.nl

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Vcare is a Dutch B2B SaaS provider of cloud-hosted VoIP and healthcare communication software serving primary care, emergency posts, hospitals, and home care organizations across the Netherlands, with deep HIS/EPD integrations and recognized market leadership among Dutch emergency posts.

Ownership category

akta.pro rank

Product category

Healthcare Communications Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)

akta.pro primary industry

Video Conferencing & Meetings (HDAIAHAI)

akta.pro secondary industries

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)

Keywords

• Healthcare communications platform
• Cloud telephony software
• VoIP call management
• Patient access solutions
• EHR-integrated telecom

Headquarters

HQ city

Enschede

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. SaaS Subscription Services: Vcare provides VoIP telecommunications and add-on services as a cloud-based SaaS platform. The service includes the core telecommunications platform plus additional services such as Softphone, Mobile Connect, Web Call, and Fax Service. Services are subscription-based with recurring billing.
2. Implementation and Professional Services: Implementation, configuration, installation, and professional services for healthcare organizations deploying the Vcare platform. This includes setup, integration with existing HIS/EPD systems, and training.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Vcare sells a cloud-based SaaS communications platform (Vcare Connect) for Dutch healthcare organizations, anchored by its Operator product for call routing, conversation management, caller recognition, and multi-location connectivity. The core platform is extended through add-on modules for scheduling, mobile accessibility, secure video calling, callback, analytics reporting, real-time wall-display monitoring, prescription repeat automation, call recording, and HIS/EPD system integration. All services are delivered from three independent professional data centers in the Netherlands with 24/7 support and a 3-week release cadence.

Product overview

Vcare offers a unified SaaS-based healthcare communications platform (Vcare Connect) that provides end-to-end telecommunication and collaboration tools for the entire Dutch healthcare chain, including primary care, hospital, elderly care, mental health, and emergency services. The core platform is Operator, which handles call routing, management, and multi-location connectivity. This core is extended through add-on modules: Scheduler (automated availability), Mobile Connect (location-independent access), Video Connect (secure video calling), Call Back (automated recall), Reporter (analytics and dashboards), Walldisplay (real-time visual call monitoring), Pharma Repeat (prescription repeat automation), Recorder (call logging for quality), and Integrator (HIS/EPD connectivity). All services run in a dual-redundant, three-datacenter cloud environment in the Netherlands, with a 3-week development release cycle and 24/7 support.

Differentiator

Problem solved

Functional benefit

Products and services

• Operator Central telecommunications hub for healthcare organizations, providing call routing, conversation management, caller recognition, and multi-location connectivity. Integrates with HIS/EPD systems to enable call handling directly from patient records, and serves as the core of the Vcare Connect platform used across primary care, hospitals, emergency posts, VVT, care groups, and collaborations.
• Scheduler

Quantifiable outcome

• Time savings per call that compounds across thousands of daily interactions
• +2 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• JuvolycoreStrategic or Co-development PartnerStrategic partner collaborating with Vcare and Hadoks on development of AI triage tool for healthcare
• ChipsoftcoreTechnology or IntegrationIntegration partner with Chipsoft HiX EPD system. Vcare integrates with HiX allowing direct access to patient records from within the Vcare platform
• MoetIkNaarDeDokterminorGTM or Marketing PartnerMarketing partner providing patient guidance resources
• TopicuscoreTechnology or IntegrationStrategic integration partner with Topicus EPD systems. Vcare integrates with Topicus for seamless healthcare communication
• KPNcoreTechnology or IntegrationStrategic partner and certified KPN Health partner providing telecommunications infrastructure
• ZorgschermcoreTechnology or IntegrationIntegration partner with Zorgscherm for visual call display solutions. Walldisplay can be displayed on Zorgscherm
• OdidocoreTechnology or IntegrationStrategic partner providing mobile telecommunications services. Vcare refers to Odido for mobile voice services
• PraatmetdedokterminorGTM or Marketing PartnerPartner enabling doctor consultation services
• HadokscoreStrategic or Co-development PartnerStrategic partner collaborating with Vcare and Juvoly on AI triage tool development for healthcare
• MedittacoreGTM or Marketing PartnerSelected as exclusive preferred supplier for regional healthcare communication

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Zoom: Broad UCaaS provider with Zoom Phone and HIPAA-aligned offerings targeting healthcare. Represents a commoditizing threat to Vcare's Video Connect and telephony modules.
• Cisco (Webex): Enterprise UCaaS incumbent with Webex Contact Center and healthcare-focused offerings. Competes for the underlying telephony and meeting infrastructure Vcare builds on.
• Microsoft (Teams): General-purpose UCaaS leader offering Teams Phone, meetings, and certified healthcare workflows. Competes with Vcare at the telephony/video layer inside Dutch hospital and enterprise agreements.

Direct peers

• PerfectServe: Provider of clinical communication, provider scheduling, and patient engagement tools for hospitals and care groups. Comparable on telecom-plus-workflow SaaS sold to multi-site healthcare organizations.
• Spok: US-listed healthcare communication vendor offering secure messaging, call routing, and on-call scheduling for hospitals and care teams. Closely comparable as a vertical healthcare UCaaS/telephony platform with similar workflow integration goals.
• TigerConnect: Healthcare-specific clinical communication and collaboration platform combining messaging, voice, video, and EHR integration. Direct comparable on vertical SaaS healthcare comms with EHR workflow embedding.
• Vocera (Stryker): Now part of Stryker, Vocera sells voice-driven clinical communication (badges, mobile apps, secure messaging) to hospitals. Comparable as a purpose-built healthcare voice/communication platform.

Others

• Chipsoft: Dutch EPD vendor (HiX) and Vcare integration partner. Comparable as a healthcare-IT ecosystem player, but represents a partner/competitor adjacency rather than direct comms competition.
• KPN Health: Telecom infrastructure partner to Vcare and a broader digital-health services provider in the Netherlands. Comparable as an adjacent infrastructure/services player in the same Dutch healthcare ecosystem.

Regional players

• Luscii: Dutch digital health platform for remote patient monitoring and virtual care. Comparable as a Dutch healthcare SaaS peer targeting overlapping buyer personas in hospitals and primary care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/vcare-connect
• Xx.com/vcare_connect

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vcare