Vcare
Vcare is a Dutch B2B SaaS provider of cloud-hosted VoIP and healthcare communication software serving primary care, emergency posts, hospitals, and home care organizations across the Netherlands, with deep HIS/EPD integrations and recognized market leadership among Dutch emergency posts.
- Company typePrivate
- Founded2004
- HeadquartersEnschede, Netherlands
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Vcare does
Vcareconnect B.V. (operating as Vcare) is a Dutch B2B SaaS company founded in 2004 that provides VoIP-based telecommunications and collaboration software purpose-built for the Dutch healthcare sector. The platform, branded Vcare Connect, centers on the Operator module - a cloud-hosted call routing and conversation management system integrated with major Dutch HIS (Huisartsen Informatie Systeem) and EPD (Elektronisch Patiëntendossier) systems including HiX (Chipsoft) and Topicus. The core is extended by add-on modules covering scheduling (Scheduler), mobile reachability (Mobile Connect), secure video consultations (Video Connect), callbacks, analytics (Reporter), real-time visual monitoring (Walldisplay), prescription repeat automation (Pharma Repeat), call recording, and HIS/EPD integration (Vcare Integrator). Infrastructure runs across three independent professional data centers in the Netherlands with a stated 3-week release cadence and 24/7 support.
The company serves six primary healthcare segments in the Netherlands: primary care (Eerstelijnszorg), care groups (Zorggroepen), emergency posts (Spoedposten/HAP's), nursing and home care (VVT), hospitals, and multi-organization collaborations. Customers include Huisartsenpraktijk Florijn, Akelei Huisartsenzorg, Huisartsenposten Zaanstreek Waterland, Cosis, Meditta, and Zorgkoepel West-Friesland, with 20,000+ daily unique users across the platform. Vcare holds ISO 27001, NEN 7510, ISO 9001, and ISAE 3000 Type 2 certifications, and is GDPR/AVG-compliant.
Vcare generates revenue through SaaS subscriptions (recurring) plus implementation and professional services. Pricing is healthcare-segment-specific, with hospital pricing based on bed count and annual billing cycles. Go-to-market is sales-led via direct enterprise engagement, free consultations, and demos, complemented by a partner channel including KPN (certified Health partner), Odido, Chipsoft, Topicus, and regional IT specialists. The company has ~80 employees, 40% of whom work in R&D, is headquartered in Enschede, and appears to be founder-owned or bootstrapped with no disclosed funding rounds.
Vcare firmographics
Firmographics- Name
- Vcare
- Legal name
- Vcareconnect B.V.
- Website
- https://vcareconnect.nl
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Vcare is a Dutch B2B SaaS provider of cloud-hosted VoIP and healthcare communication software serving primary care, emergency posts, hospitals, and home care organizations across the Netherlands, with deep HIS/EPD integrations and recognized market leadership among Dutch emergency posts.
- Ownership category
- akta.pro rank
Vcare industry classification
Industry- Product category
- Healthcare Communications Software
- NAICS
- Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Video Conferencing & Meetings (HDAIAHAI)
- akta.pro secondary industries
- Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA), Managed Application Platforms (App PaaS & Runtime Services) (HDABAAAD)
Keywords
Where Vcare is headquartered
LocationHeadquarters
- HQ city
- Enschede
- HQ country
- Netherlands
- HQ region
- Europe
Offices1 record
Markets served
Vcare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- SaaS Subscription Services: Vcare provides VoIP telecommunications and add-on services as a cloud-based SaaS platform. The service includes the core telecommunications platform plus additional services such as Softphone, Mobile Connect, Web Call, and Fax Service. Services are subscription-based with recurring billing.
- Implementation and Professional Services: Implementation, configuration, installation, and professional services for healthcare organizations deploying the Vcare platform. This includes setup, integration with existing HIS/EPD systems, and training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Annual | Hospital pricing based on number of beds |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels5 records
Vcare product offering
Product offeringCore offering
Vcare sells a cloud-based SaaS communications platform (Vcare Connect) for Dutch healthcare organizations, anchored by its Operator product for call routing, conversation management, caller recognition, and multi-location connectivity. The core platform is extended through add-on modules for scheduling, mobile accessibility, secure video calling, callback, analytics reporting, real-time wall-display monitoring, prescription repeat automation, call recording, and HIS/EPD system integration. All services are delivered from three independent professional data centers in the Netherlands with 24/7 support and a 3-week release cadence.
Product overview
Vcare offers a unified SaaS-based healthcare communications platform (Vcare Connect) that provides end-to-end telecommunication and collaboration tools for the entire Dutch healthcare chain, including primary care, hospital, elderly care, mental health, and emergency services. The core platform is Operator, which handles call routing, management, and multi-location connectivity. This core is extended through add-on modules: Scheduler (automated availability), Mobile Connect (location-independent access), Video Connect (secure video calling), Call Back (automated recall), Reporter (analytics and dashboards), Walldisplay (real-time visual call monitoring), Pharma Repeat (prescription repeat automation), Recorder (call logging for quality), and Integrator (HIS/EPD connectivity). All services run in a dual-redundant, three-datacenter cloud environment in the Netherlands, with a 3-week development release cycle and 24/7 support.
Differentiator
Problem solved
Functional benefit
Products and services
- Operator Central telecommunications hub for healthcare organizations, providing call routing, conversation management, caller recognition, and multi-location connectivity. Integrates with HIS/EPD systems to enable call handling directly from patient records, and serves as the core of the Vcare Connect platform used across primary care, hospitals, emergency posts, VVT, care groups, and collaborations.
- Scheduler
Quantifiable outcome
- Time savings per call that compounds across thousands of daily interactions
- +2 more outcomes
Companies that use Vcare
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles6 records
Vcare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability6 records
Feature8 records
Vcare partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- JuvolycoreStrategic partner collaborating with Vcare and Hadoks on development of AI triage tool for healthcare
- ChipsoftcoreIntegration partner with Chipsoft HiX EPD system. Vcare integrates with HiX allowing direct access to patient records from within the Vcare platform
- MoetIkNaarDeDokterminorMarketing partner providing patient guidance resources
- TopicuscoreStrategic integration partner with Topicus EPD systems. Vcare integrates with Topicus for seamless healthcare communication
- KPNcoreStrategic partner and certified KPN Health partner providing telecommunications infrastructure
- ZorgschermcoreIntegration partner with Zorgscherm for visual call display solutions. Walldisplay can be displayed on Zorgscherm
- OdidocoreStrategic partner providing mobile telecommunications services. Vcare refers to Odido for mobile voice services
- PraatmetdedokterminorPartner enabling doctor consultation services
- HadokscoreStrategic partner collaborating with Vcare and Juvoly on AI triage tool development for healthcare
- MedittacoreSelected as exclusive preferred supplier for regional healthcare communication
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Vcare competitors and assessment
Company assessmentBroad incumbents
- Zoom: Broad UCaaS provider with Zoom Phone and HIPAA-aligned offerings targeting healthcare. Represents a commoditizing threat to Vcare's Video Connect and telephony modules.
- Cisco (Webex): Enterprise UCaaS incumbent with Webex Contact Center and healthcare-focused offerings. Competes for the underlying telephony and meeting infrastructure Vcare builds on.
- Microsoft (Teams): General-purpose UCaaS leader offering Teams Phone, meetings, and certified healthcare workflows. Competes with Vcare at the telephony/video layer inside Dutch hospital and enterprise agreements.
Direct peers
- PerfectServe: Provider of clinical communication, provider scheduling, and patient engagement tools for hospitals and care groups. Comparable on telecom-plus-workflow SaaS sold to multi-site healthcare organizations.
- Spok: US-listed healthcare communication vendor offering secure messaging, call routing, and on-call scheduling for hospitals and care teams. Closely comparable as a vertical healthcare UCaaS/telephony platform with similar workflow integration goals.
- TigerConnect: Healthcare-specific clinical communication and collaboration platform combining messaging, voice, video, and EHR integration. Direct comparable on vertical SaaS healthcare comms with EHR workflow embedding.
- Vocera (Stryker): Now part of Stryker, Vocera sells voice-driven clinical communication (badges, mobile apps, secure messaging) to hospitals. Comparable as a purpose-built healthcare voice/communication platform.
Others
- Chipsoft: Dutch EPD vendor (HiX) and Vcare integration partner. Comparable as a healthcare-IT ecosystem player, but represents a partner/competitor adjacency rather than direct comms competition.
- KPN Health: Telecom infrastructure partner to Vcare and a broader digital-health services provider in the Netherlands. Comparable as an adjacent infrastructure/services player in the same Dutch healthcare ecosystem.
Regional players
- Luscii: Dutch digital health platform for remote patient monitoring and virtual care. Comparable as a Dutch healthcare SaaS peer targeting overlapping buyer personas in hospitals and primary care.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Vcare social profiles
Digital presenceVcare compliance and trust
Trust signalCompliance5 records
Vcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Vcare leadership team
Management profileNumber of profiles
Profiles1 record
Vcare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Vcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Vcare
What does Vcare do?
Vcare sells a cloud-based SaaS communications platform (Vcare Connect) for Dutch healthcare organizations, anchored by its Operator product for call routing, conversation management, caller recognition, and multi-location connectivity. The core platform is extended through add-on modules for scheduling, mobile accessibility, secure video calling, callback, analytics reporting, real-time wall-display monitoring, prescription repeat automation, call recording, and HIS/EPD system integration. All services are delivered from three independent professional data centers in the Netherlands with 24/7 support and a 3-week release cadence.
Is Vcare a public or private company?
Vcare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Vcare founded?
Vcare was founded in 2004. It employs 51 to 100 people.
Where is Vcare based?
Vcare is headquartered in Enschede, Netherlands, in the Europe region.
How does Vcare make money?
Two revenue lines are on record. SaaS Subscription Services are the primary driver. The others are implementation and Professional Services.
Who are Vcare's main competitors?
Broad incumbents on record are Zoom, Cisco (Webex) and Microsoft (Teams). Direct peers are PerfectServe, Spok, TigerConnect and Vocera (Stryker). Others are Chipsoft and KPN Health. Luscii is listed as a regional player.
Does Vcare have an API?
No public API is recorded for Vcare.
What industry is Vcare in?
Vcare's product category is Healthcare Communications Software. Its primary akta.pro industry code is HDAIAHAI, Video Conferencing & Meetings, with a secondary code of HLALAKAA, Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant). Its NAICS code is 513210 and its SIC code is 7372.