What Yelda does

Yelda SAS is a French SaaS company founded in 2018 and headquartered in Saint-Ouen (Paris) that sells no-code conversational AI platforms for automating customer interactions across voice and digital channels. Its portfolio centers on two core products — the Callbot Platform for telephony-based voice agents and the Chatbot/Voicebot Platform for websites and messaging apps (WhatsApp, Messenger, Google Home, Alexa, Teams, Slack) — built on a hybrid architecture that combines generative AI with intention detection, supported by ASR, NLP, NLU, and TTS capabilities. Customers configure the platform through pre-trained modules (FAQ, Customer Service, Booking, Call Routing, Authentication, Voice-Commerce, HR, Recruitment, Lead Generation, Internal Communication, Quote Requests) and native connectors to Salesforce, Zendesk, in-house APIs, and CSV imports.

Yelda monetizes via usage-based pricing at US$0.15 per minute of communication with zero setup fees, operating a hybrid GTM combining a self-serve, product-led motion with inside-sales demo requests and enterprise field sales targeting large accounts, call centers, and public entities. The customer base spans enterprise logos (BNP Paribas, Fnac, Best Western, Bacardi, FrieslandCampina, ASSA ABLOY, Sodebo, Eiffage, Eiffage), mid-market clients (Prixtel, Steel Mall, L'Olivier Insurance, Vachette), and public-sector deployments (WHO, IARC, French Civil Aviation Authority, Town of Plaisir, LPO). The company has raised approximately US$825,000 across two funding rounds (US$275K pre-seed in 2018, US$550K seed in 2020), remains privately held with 11–50 employees, and is led by co-founders Thomas Guenoux and Thomas Jestin, both previously co-founders of the digital agency KRDS.

Name

Yelda

Legal name

Yelda

Website

https://yelda.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Yelda SAS is a French no-code SaaS company that provides generative-AI-powered voice and chat agents for automating customer service across phone, web, and messaging channels, serving enterprise, mid-market, and public-sector customers worldwide.

Ownership category

akta.pro rank

Product category

Conversational AI / Voice AI Platform

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Voice Assistants & Voice UI (VUI) (HDAAAFAD), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

• Conversational AI platform
• Voice AI agents
• Callbot solutions
• Chatbot automation
• Customer service AI

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Usage-based Communication Minutes: Charges $0.15 per minute of communication. No setup fees. Cost-effective compared to human agent time.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels8 records

Core offering

Yelda provides a no-code SaaS platform for creating AI-powered voice agents (callbots) and multi-channel chatbots/voicebots that automate customer-service interactions. Its callbot product autonomously handles inbound phone calls using a hybrid generative-AI and intention-detection engine with ASR, NLU/NLP, and TTS, while the chatbot/voicebot product deploys the same conversational agents across websites, mobile apps, WhatsApp, Messenger, Google Home, and Alexa. Customers can build agents via pre-trained modules and native Salesforce/Zendesk connectors without writing code.

Product overview

YeldaAI is a SaaS platform offering AI-powered voice and conversational agents for customer service automation. The core product portfolio consists of two main platforms: the Callbot Platform for telephone-based voice AI agents and the Chatbot/Voicebot Platform for multi-channel conversational AI across websites, mobile apps, and messaging platforms. Both platforms operate on a no-code, modular architecture where customers select from pre-trained modules (FAQ, Customer Service, Booking & Appointment, Call Routing, Authentication, Voice-Commerce, Recruitment, Marketing/Lead Generation, HR, Internal Communication, and Quote Requests) and customize them with their own data. The platforms share the same underlying generative AI technology but are deployed differently: callbots handle phone calls autonomously while chatbots/voicebots serve text and voice interactions across digital channels.

Differentiator

Problem solved

Functional benefit

Products and services

• Callbot Platform A no-code SaaS platform for creating voice AI callbots that autonomously handle incoming phone calls. The callbot uses natural language processing and generative AI to understand customer requests, provide instant responses, and transfer qualified calls to human agents. It is targeted at enterprises and mid-market companies that need to automate high-volume inbound customer-service calls across industries such as retail, banking, telecom, hospitality, insurance, manufacturing, healthcare, and the public sector.
• Chatbot / Voicebot Platform A SaaS platform for creating conversational AI chatbots and voicebots available across multiple digital channels including websites, mobile apps, messaging platforms (WhatsApp, Messenger, Instagram), business collaboration tools (Slack, Teams, Skype), and smart speakers (Google Home, Alexa). Users build bots with pre-trained modules and deploy them with native CRM connectors; it is targeted at enterprises and mid-market companies seeking multi-channel conversational AI for support, lead generation, e-commerce, HR, and recruitment use cases.

Quantifiable outcome

• Handles 50%+ of calls autonomously without human intervention
• +7 more outcomes

Named customers15 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered notable and core.

• French Civil Aviation AuthoritynotableTechnology or Integration · 1 January 2022Key partnership announced in 2022 for voice AI deployment.
• SFRnotableTechnology or Integration · 1 January 2022Major French telecom operator partnership for voice AI integration.
• Station FcoreStrategic or Co-development Partner · 1 January 2018World's largest startup campus in Paris. YeldaAI admitted to Founder Program in first year and subsequently named FUTURE 40 startup.
• SalesforcecoreTechnology or IntegrationNative CRM connector enabling YeldaAI bots to integrate with Salesforce for customer data access and CRM updates.
• ZendeskcoreTechnology or IntegrationNative connector for Zendesk support platform integration enabling seamless customer service automation.
• Google AssistantnotableTechnology or IntegrationVoice assistant platform integration for deployment of YeldaAI-powered assistants on Google Home and Assistant devices.
• WhatsAppcoreTechnology or IntegrationMessaging platform integration for voice+text assistant deployment on WhatsApp Business.
• Amazon AlexanotableTechnology or IntegrationVoice assistant platform integration for deployment on Alexa devices.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cognigy: Cognigy is a Düsseldorf-headquartered enterprise conversational and voice AI platform for automating customer service across channels. Like Yelda, it targets contact center automation with multi-channel deployment and is one of the closest direct competitors in European enterprise accounts.
• Kore.ai: Kore.ai offers an enterprise conversational AI platform (Experience Optimization) covering voice and digital agents, with hybrid NLU + generative AI capabilities and heavy contact-center focus. It competes head-to-head with Yelda for multi-region enterprise RFPs in banking, telecom and insurance.
• Yellow.ai: Yellow.ai provides a Dynamic Automation Platform for voice and chat agents across enterprise functions, with a comparable no-code/low-code approach and usage-based commercial model. It overlaps directly with Yelda in customer service automation across voice, chat and messaging apps.
• Inbenta: Inbenta is a Spain-based conversational AI platform offering chatbots, voicebots and knowledge management for customer service. Its European footprint, language coverage and no-code tooling make it a direct competitor to Yelda for multilingual European enterprise deals.
• PolyAI: PolyAI builds voice-first conversational AI agents for enterprise customer service, particularly hospitality, retail and financial services. It targets the same autonomous-voice-for-call-center proposition that Yelda leads with, including 24/7 handling of inbound calls.
• Voiceflow: Voiceflow is a collaborative no-code platform for designing, prototyping and deploying conversational AI agents across voice and chat. Yelda's no-code SaaS builder with pre-trained modules competes with Voiceflow for the same enterprise designer/builder audience.

Emerging players

• Cresta: Cresta provides real-time agent-assist and generative AI for contact centers, focused on augmenting human agents rather than fully replacing them. It is an adjacent competitor to Yelda's callbot product, addressing the same buyer (contact center leaders) with a complementary (co-pilot vs. autonomous) approach.

Broad incumbents

• Genesys: Genesys is a global incumbent in contact center as a service (CCaaS) and is rapidly embedding generative AI voice and bot capabilities into its platform. It competes with Yelda as part of a broader suite sold to large enterprises, often squeezing smaller specialists into sub-projects.
• Amazon Connect: Amazon Connect is AWS's cloud contact center offering with integrated Lex conversational AI and foundation-model-powered self-service. It is a broad incumbent competitor to Yelda for enterprise voice automation, particularly in North America and large global accounts.
• Google Cloud Contact Center AI (CCAI): Google's CCAI suite bundles Dialogflow, Speech-to-Text and generative AI capabilities into a contact center offering tightly integrated with Google Assistant/Home. It is a broad incumbent competitor to Yelda, especially for accounts already standardized on Google Cloud.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/yelda-ai
• Xx.com/yeldaai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yelda