Northwoods Consulting Partners

What Northwoods Consulting Partners does

Northwoods Consulting Partners, Inc. is a privately held US software and services company founded in 2003 and headquartered in Dublin, Ohio, that exclusively serves state and county government health and human services (HHS) agencies. The company sells Traverse, a cloud-based, modular SaaS platform built on AWS using only FedRAMP-authorized and HIPAA-compliant services, and certified to SOC 2 Type 2 and WCAG 2.1 AA. Traverse provides document and forms management, workflow automation, mobility with offline functionality, reporting, a secure client/provider portal (Traverse Connect), and a growing suite of AI features — including the multimodal Case Discovery 2.0, AI-driven Family Mapping, and the Ada AI policy assistant — running on AWS Bedrock with a proprietary social services ontology. Northwoods complements the software with Grove (formerly Case Aide Services), a people-powered operational support service that handles administrative and casework tasks for agency staff.

The company operates a vertical, direct enterprise sales motion targeting child welfare, adult and aging services, child support, and economic assistance programs, with named customers concentrated in US counties and statewide deployments including Ohio (all program areas), West Virginia, Nevada, North Carolina, California, New York, Louisiana, and Minnesota. Pricing is annual subscription-based and scales with team size, funding cycle, and service level, bundled with implementation, training, and customer success services; Grove is billed as a separate subscription managed service. Northwoods is owned by Banyan Software, a private equity firm, and appointed Jill Nemoir as President and CEO in May 2026 to lead its next phase of platform modernization and growth; it has executed at least one acquisition (Connect a Voice in November 2022) and employs 101–250 people, with a leadership team drawn heavily from former caseworkers and licensed social workers.

Name

Northwoods Consulting Partners

Legal name

Northwoods Consulting Partners, Inc.

Website

https://teamnorthwoods.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

101–250 employees

Short description

Northwoods Consulting Partners provides cloud-based SaaS software (Traverse) and human-powered operational support (Grove) exclusively to US state and county health and human services agencies, serving child welfare, adult and aging, child support, and economic assistance programs with AI-powered case management.

Ownership category

akta.pro rank

Product category

Human Services Software

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120), Vocational Rehabilitation Services (62431)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Social Services (8300), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

akta.pro secondary industries

Financial Assistance & Benefits Navigation Services (BPAGAEAK), Workforce Support Services & Case Management (Coaching, Wraparound) (EDAAAOAK)

Keywords

• Human services software
• Case management platform
• Social services technology
• Child welfare software
• Government health services

Headquarters

HQ city

Dublin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Traverse Software Subscription: Cloud-based SaaS software subscription for health and human services agencies. Pricing scales with team size, funding cycles, and service level. Includes implementation, training, and ongoing support.
2. Grove (Case Aide Services): People-powered, tech-enabled operational support services providing trained professionals to handle administrative and documentation tasks. Billed based on service scope and agency needs.
3. Implementation & Professional Services: Change management, business process discovery, forms building, data migration, training, and ongoing customer success support bundled with software subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels9 records

Core offering

Northwoods provides a dual offering to government health and human services agencies: Traverse, a cloud-based, AI-powered SaaS platform for case documentation, forms, mobility, and workflow, and Grove (formerly Case Aide Services), a people-powered operational support service where trained professionals handle administrative tasks such as document processing, records requests, and case analysis. The combined solution reduces paperwork burden on caseworkers across child welfare, adult & aging, child support, and economic assistance programs.

Product overview

Northwoods Consulting Partners offers a dual product portfolio combining cloud-based software and human-powered services for health and human services agencies. The core platform is Traverse, a modular SaaS product providing document management, forms management, mobility, AI-powered case discovery, workflow automation, reporting, family mapping, and an AI policy assistant (Ada). Traverse is organized into eight modules that can be used independently or together. Grove (formerly Case Aide Services) is a separate but complementary human-powered support service staffed by trained professionals who handle administrative tasks including document processing, records requests, visit documentation, casework support, and case analysis. The two offerings are designed to work together: Traverse streamlines digital documentation while Grove lifts the administrative burden from agency staff.

Differentiator

Problem solved

Functional benefit

Brands

• Traverse: Cloud-based, AI-powered health and human services software for caseworkers, supporting document management, forms, mobility, and collaboration across program areas including child welfare, adult & aging, child support, and economic assistance.
• Grove

Products and services

• Traverse
• Grove
• Traverse Implementation Services

Quantifiable outcome

• Timely investigations increased from 65% to 96% at Jackson County JFS, even as caseloads grew by 26%
• +5 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature8 records

Partnerships

One partnership is on record.

• Amazon Web Services (AWS)core infrastructureTechnology or IntegrationNorthwoods' Traverse software is built and hosted on AWS cloud infrastructure. AWS provides FedRAMP authorized and HIPAA compliant services including compute, storage, and AI/ML capabilities through AWS Bedrock. AWS enables Northwoods to deliver secure, scalable, and compliant cloud solutions for health and human services agencies.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CaseWorthy: CaseWorthy provides case management software specifically for social services and child welfare agencies. It directly competes with Northwoods' Traverse platform in the same customer segment (state and county H&HS agencies) and addresses similar pain points around case documentation, compliance, and mobility.
• FEI Systems: FEI Systems provides behavioral health and social services case management software, including for state mental health and child welfare agencies. Its target customers and product functionality closely mirror Northwoods' Traverse platform, particularly in adult services and behavioral health programs.
• Netsmart Technologies: Netsmart provides EHR and case management technology for behavioral health, social services, and post-acute care agencies. It serves a highly overlapping customer base with Northwoods (H&HS, child welfare, adult services) and is one of the most established vertical software vendors in the space.
• Social Solutions (Apricot by Bonterra): Social Solutions' Apricot platform is a leading case management and outcomes tracking solution for nonprofits and social services organizations, now part of Bonterra. It directly competes with Traverse in serving H&HS and human services programs with similar SaaS-based case management and reporting functionality.
• P2 Solutions: P2 Solutions (formerly primarily serving child support and economic assistance programs) provides case management and eligibility software for H&HS agencies. It directly competes with Northwoods in the child support and economic assistance program areas.

Broad incumbents

• Tyler Technologies: Tyler Technologies is a large public-sector software vendor serving courts, public safety, and human services at state and county levels. Its Odyssey and enterprise ERP suites compete with Northwoods at the broader govtech level, and Tyler's H&HS modules increasingly bundle case management capabilities into multi-agency contracts.
• WellSky (formerly Mediware / Foothold Technology): WellSky is a broad healthcare and human services technology platform acquired from Mediware and including Foothold Technology, a direct H&HS case management vendor. It overlaps with Northwoods across behavioral health, social services, and case management workflows but operates at significantly greater scale and breadth.
• Bonterra (formerly Social Solutions + Network for Good): Bonterra is a larger technology platform serving the social good sector, encompassing Social Solutions (Apricot), Network for Good, and other nonprofit/H&HS software. It overlaps with Northwoods in case management and outcomes measurement but is broader and serves nonprofit clients alongside government agencies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/teamnorthwoods
• Facebookfacebook.com/TheTeamNorthwoods
• LinkedInlinkedin.com/company/northwoods
• Instagraminstagram.com/teamnorthwoods
• Xx.com/teamnorthwoods

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northwoods Consulting Partners