What SPH Analytics does

SPH Analytics is a healthcare measurement and analytics platform that provides consumer experience and engagement solutions for providers, health plans, and healthcare brands. It operates as a subsidiary/brand within the Press Ganey portfolio alongside other acquired brands such as Confirmit, FocusVision, iRound, and NarrativeDX, and serves healthcare organizations through dedicated products including the SPH Analytics Client Portal and SPH Analytics Edge Perception (powered by CTQ Solutions).

The company's core technology is the Press Ganey HX Platform, an AI-powered human experience management system that connects patient, employee, member, and brand experience data into a single analytics layer. Press Ganey AI, launched in 2025, layers agentic AI capabilities on top of the platform, delivering AI-generated summaries and recommendations that reduce analysis time by 75%, and predictive modeling with a company-claimed 99.6% accuracy for anticipating patient behavior. The platform supports solution areas across patient experience (surveying, regulatory programs, rounding, post-discharge communications), employee experience, brand reputation, safety/quality (including the NDNQI nursing benchmarking database), and health plan member experience (Stars, regulatory, provider network performance).

SPH Analytics monetizes through enterprise SaaS subscriptions sold via a field-sales model with consultative 'Request a demo' and 'Speak to an expert' CTAs targeting large health systems and national payers. Named customers include Elevance, Orlando Health, Inova, Rush, Blue Cross Blue Shield, and Prisma Health. Pricing is quote-based and not publicly disclosed. The parent Press Ganey ecosystem reports serving 41,000+ organizations, and SPH has expanded via acquisitions of SA Ignite (2019), DSS Research (2019), and Azara Healthcare (2020), while generating product-led expansion through Press Ganey AI in 2025.

Name

SPH Analytics

Website

https://sphanalytics.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

SPH Analytics is a healthcare measurement and analytics platform, operating as a brand within Press Ganey, that delivers AI-powered patient, employee, member, and brand experience management solutions to health systems and health plans.

Ownership category

akta.pro rank

Product category

Healthcare Experience Analytics

NAICS

Marketing Research and Public Opinion Polling (541910)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)

akta.pro primary industry

Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO)

akta.pro secondary industries

CRM Analytics, Revenue Intelligence & Forecasting (HDAEAFAI), Healthcare Outcomes & Real-World Evidence (RWE) Analytics (BPAHALAN), Data & Analytics for CRM (Attribution, BI, Predictive) (BPAFAFAE)

Keywords

• Patient experience analytics
• Healthcare survey platform
• Member experience management
• Employee engagement surveys
• Healthcare quality benchmarking

Headquarters

HQ city

Alpharetta

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Healthcare Experience Management Platform: SaaS-based platform providing experience management solutions across patient experience, employee experience, brand experience, safety, and quality for healthcare organizations. Revenue likely derived from platform subscriptions and consulting services.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels8 records

Core offering

SPH Analytics provides a healthcare measurement and analytics platform focused on consumer experience and engagement. Its offerings cover patient experience surveying, employee engagement, member experience for health plans, brand/reputation management, safety culture, and nursing quality benchmarking, delivered through an AI-powered SaaS platform and supported by consulting services.

Product overview

Press Ganey (parent company of SPH Analytics) offers the HX Platform, an AI-powered human experience platform that connects patient, employee, brand, and member experience data. The portfolio includes multiple acquired brands (Confirmit, FocusVision, SPH Analytics Client Portal, SPH Analytics Edge Perception) and specialized sub-products (iRound, NarrativeDX, NDNQI, PG Consumer Solutions Suite, PGFusion) serving healthcare providers and health plans. The platform enables organizations to move from insight to action using Press Ganey AI with 99.6% predictive accuracy.

Differentiator

Problem solved

Functional benefit

Products and services

• HX Platform

Quantifiable outcome

• 99.6% predictive accuracy for agentic AI in understanding and preempting patient behavior
• +1 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Scale indicators1 record

Expansion highlights6 records

Broad incumbents

• Press Ganey: Direct parent of SPH Analytics and the broader healthcare experience management platform (HX Platform). Most comparable in customer base, product portfolio, and AI capability, but operates at significantly greater scale across all four experience pillars.
• Qualtrics: Enterprise experience management platform with a dedicated healthcare vertical, offering patient and employee experience solutions via XM for Healthcare. Competes head-to-head with the HX Platform and SPH-branded tools.
• Medallia: Enterprise customer and employee experience platform with healthcare-specific deployments (Cleveland Clinic, etc.). Competes in patient experience analytics, text analytics, and AI-driven insight generation.

Direct peers

• NRC Health: Healthcare-specific experience and insights platform serving hospitals and health systems with patient experience surveying, employee engagement, and consumer insights — directly overlapping SPH Analytics' provider-side offerings.
• HealthStream: Healthcare-focused platform providing workforce development, credentialing, and patient experience solutions to hospitals and health systems — directly comparable customer base and several overlapping product modules.
• InMoment: Customer and employee experience platform with AI-powered text and sentiment analytics; serves healthcare clients with patient experience programs, making it a direct competitor in survey-driven experience analytics.
• Binary Fountain: Patient experience and reputation management platform for healthcare providers, offering survey analytics, online review management, and listings — a niche competitor to SPH's brand and patient experience modules.
• Reputation.com: Reputation and brand experience platform with strong healthcare provider presence; competes directly with the Brand Experience and listings/review management modules under the HX Platform umbrella.

Emerging players

• Azara Healthcare: Population health and healthcare analytics platform acquired by SPH Analytics in 2020; now part of the Press Ganey/SPH ecosystem but historically a peer in value-based care analytics for providers.
• SurveyVitals: Healthcare-specific patient experience surveying and CAHPS analytics platform serving ambulatory and specialty practices — overlaps with SPH Analytics' patient experience surveying and regulatory programs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/sphanalytics
• Facebookfacebook.com/681188181998103
• LinkedInlinkedin.com/company/sph-analytics

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SPH Analytics