SurveyVitals
- Company typePrivate
- Founded2002
- HeadquartersBoise, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
SurveyVitals firmographics
Firmographics- Name
- SurveyVitals
- Legal name
- SurveyVitals, a Qualtrics Company, LLC
- Website
- https://surveyvitals.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
SurveyVitals industry classification
Industry- Product category
- Healthcare Patient Experience Analytics
- NAICS
- Marketing Research and Public Opinion Polling (541910)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Patient Feedback, Surveys, Reputation & Experience Measurement (VoC) (HLACAEAH)
Keywords
Where SurveyVitals is headquartered
LocationHeadquarters
- HQ city
- Boise
- HQ country
- United States
- HQ region
- North America
Markets served
SurveyVitals business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- CAHPS Survey Administration Services: Subscription-based survey services providing CAHPS-compliant patient experience measurement to healthcare organizations. Revenue generated through recurring survey administration contracts with hospitals, home health agencies, hospice providers, dialysis centers, and Medicare Advantage plans requiring CMS-mandated patient experience data collection.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
SurveyVitals product offering
Product offeringCore offering
SurveyVitals provides a patient experience and satisfaction survey platform that enables healthcare organizations to collect, analyze, and act on patient feedback across multiple care settings. As a CMS-approved vendor, the company administers a suite of CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys covering hospital, home health, hospice, dialysis, Medicare Advantage, outpatient surgery, and primary care settings to support CMS quality reporting and value-based care reimbursement.
Product overview
SurveyVitals is a patient experience management platform acquired by Qualtrics. The core SurveyVitals platform provides healthcare organizations with tools to collect and analyze patient feedback, while the CAHPS Solutions module enables compliance with Centers for Medicare and Medicaid Services (CMS) mandates for quality reporting. The CAHPS Solutions suite includes ten specialized survey products covering various healthcare settings including hospitals (HCAHPS), home health, hospice, dialysis, Medicare Advantage plans, outpatient surgery, and primary care, all administered under CMS-approved vendor status.
Differentiator
Problem solved
Functional benefit
Products and services
- CAHPS for MIPS CAHPS survey for Merit-based Incentive Payment System (MIPS) participants, supporting quality payment program compliance for healthcare providers.
- Home Health Care CAHPS (HHCAHPS) CAHPS survey for home health care agencies measuring patient experience with home health services for CMS compliance and the Home Health Value-Based Purchasing program.
- Hospice CAHPS CAHPS survey measuring quality of care provided to patients in hospice settings, administered as a CMS-approved vendor.
- Hospital CAHPS (HCAHPS) Standardized survey for measuring hospital inpatient experience as required by CMS for hospital reimbursement and value-based care programs.
- In-Center Hemodialysis CAHPS (ICH CAHPS) CAHPS survey for dialysis facilities assessing patient experience with end-stage renal disease care.
- Medicare Advantage and Prescription Drug Plan CAHPS (MA & PDP CAHPS) CAHPS survey for Medicare Advantage and Prescription Drug Plan enrollees evaluating plan performance for CMS Star Ratings and quality bonus payments.
- Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) CAHPS survey for outpatient and ambulatory surgery centers measuring patient experience for CMS quality programs.
- Primary Care First (PCF) Patient Experience of Care Survey (PEC Survey) Patient experience survey for Primary Care First model participants supporting value-based care delivery and CMS quality improvement programs.
Companies that use SurveyVitals
Customer profileSegments4 records
Ideal customer profiles4 records
SurveyVitals technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
SurveyVitals partnerships and signals
Strategic signalRecent moves4 records
Expansion highlights3 records
SurveyVitals competitors and assessment
Company assessmentDirect peers
- SPH Analytics (a Press Ganey company): SPH Analytics (now part of Press Ganey) was a CMS-approved CAHPS vendor serving health plans, providers, and ACOs, and remains a direct functional competitor to SurveyVitals' CAHPS for MIPS and population health measurement offerings.
- Press Ganey: Press Ganey is the dominant U.S. patient experience measurement vendor and a CMS-approved CAHPS survey administrator, directly competing with SurveyVitals in HCAHPS, HHCAHPS, and other CAHPS programs for the same hospital and health system buyers.
- NRC Health: NRC Health is a long-standing healthcare experience measurement firm that administers CAHPS surveys and broader patient experience programs, competing head-to-head with SurveyVitals for hospitals, health systems, and post-acute providers.
Broad incumbents
- HealthStream: HealthStream is a broader healthcare workforce and patient experience platform that includes CAHPS survey administration alongside learning, credentialing, and compliance offerings, overlapping with SurveyVitals primarily on the CAHPS side.
- Medallia: Medallia is a large enterprise experience management platform that has expanded into healthcare patient experience and CAHPS-adjacent use cases, competing more broadly with Qualtrics/parent's offerings than specifically on CMS-mandated CAHPS.
Others
- GetWellNetwork: GetWellNetwork is a patient engagement and care experience vendor focused on hospitals and health systems; it sits in an adjacent category to SurveyVitals, sharing the same buyer (health system quality/patient experience leaders) but emphasizing digital care journeys over compliance surveys.
- Qualtrics: Qualtrics is SurveyVitals' parent company and the underlying survey platform; it operates as both an internal product/technology supplier and a broader experience management competitor to other XM platforms in healthcare.
Emerging players
- CipherHealth: CipherHealth is a patient engagement platform serving hospitals and health systems with rounding, outreach, and post-discharge feedback tools that complement or partially substitute for CAHPS-focused survey administration.
- Reputation.com: Reputation.com provides a patient experience and reputation management platform used by healthcare organizations, with overlapping capabilities in patient feedback collection, surveys, and experience measurement, though it is not a primary CAHPS vendor.
- Binary Fountain: Binary Fountain is a healthcare-focused patient experience and online reputation platform that serves similar provider and health system buyers, with partial overlap on patient feedback, surveys, and CAHPS-adjacent measurement.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
SurveyVitals social profiles
Digital presenceSurveyVitals financial estimates
Financial estimateRevenue estimate
Valuation estimate
SurveyVitals leadership team
Management profileNumber of profiles
Profiles1 record
SurveyVitals funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SurveyVitals M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SurveyVitals
What does SurveyVitals do?
SurveyVitals provides a patient experience and satisfaction survey platform that enables healthcare organizations to collect, analyze, and act on patient feedback across multiple care settings. As a CMS-approved vendor, the company administers a suite of CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys covering hospital, home health, hospice, dialysis, Medicare Advantage, outpatient surgery, and primary care settings to support CMS quality reporting and value-based care reimbursement.
Is SurveyVitals a public or private company?
SurveyVitals is a private company. It is classified as corporate owned and is currently acquired.
When was SurveyVitals founded?
SurveyVitals was founded in 2002. It employs 11 to 50 people.
Where is SurveyVitals based?
SurveyVitals is headquartered in Boise, United States, in the North America region.
How does SurveyVitals make money?
One revenue line is on record: CAHPS Survey Administration Services.
Who are SurveyVitals's main competitors?
Direct peers on record are SPH Analytics (a Press Ganey company), Press Ganey and NRC Health. Broad incumbents are HealthStream and Medallia. Others are GetWellNetwork and Qualtrics. Emerging players are CipherHealth, Reputation.com and Binary Fountain.
Does SurveyVitals have an API?
No public API is recorded for SurveyVitals.
What industry is SurveyVitals in?
SurveyVitals's product category is Healthcare Patient Experience Analytics. Its primary akta.pro industry code is HLACAEAH, Patient Feedback, Surveys, Reputation & Experience Measurement (VoC). Its NAICS code is 541910 and its SIC code is 8000.