What BOSS Solutions does

BOSS Solutions (legal entity Business Oriented Software Solutions Inc.) is a privately held, US-based software company founded in 1991 and headquartered in Peachtree Corners, Georgia (Atlanta metro area), with 101-250 employees. The company develops two specialized product lines: BOSSDesk, an ITIL-aligned IT service management (ITSM) platform available in both cloud and on-premise deployments offering incident, problem, change, and asset management, a self-service portal, service catalog, native iOS/Android mobile apps, and Slack and Power BI integrations; and BOSS811, a cloud-based 811 one-call ticket management and damage prevention platform for utilities, municipalities, pipeline operators, and locate companies with ArcGIS mapping integration, mobile field apps with sketching tools, and machine learning risk scoring modules. The portfolio was extended in 2026 with BOSSDig, a utility locate ticket management solution targeting excavators and contractors, and BOSSDesk AI, a ChatGPT-integrated module for automated ticket processing and self-service chatbots.

The platform is hosted on Amazon Web Services (AWS) infrastructure with SOC 2 Type II compliance, TX-RAMP certification, and Texas Department of Information Resources (DIR) Prime Vendor status under contract DIR-CPO-5328. BOSS Solutions sells primarily via direct enterprise field sales with quote-based annual subscriptions, augmented by channel partners (Softchoice, CCISDA, Tips, Texas DIR) and event-driven demand generation including the CGA Conference & Expo. The company reports a 99%+ customer retention rate based on 2024 customer data and serves a logo base that includes Google Fiber, CenterPoint Energy, PSEG, The Breakers Palm Beach, HOLT of California by CAT, AAA Northeast, and Forsyth County, GA, spanning utilities, telecom, government, hospitality, construction, and transportation/logistics verticals. Ownership is founder/management-led with no disclosed institutional investors, funding rounds, or M&A activity, and the company operates exclusively in North America.

Name

BOSS Solutions

Legal name

Business Oriented Software Solutions Inc.

Website

https://boss-solutions.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

101–250 employees

Short description

BOSS Solutions is a privately held Georgia-based software company founded in 1991 that provides BOSSDesk ITSM and BOSS811 811-ticket management platforms to utilities, municipalities, government agencies, and enterprises across North America.

Ownership category

akta.pro rank

Product category

IT Service Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

akta.pro secondary industries

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA), Service Desk & ITSM Outsourcing (BPAEAMAF)

Keywords

• IT service management software
• Help desk ticketing
• 811 damage prevention
• Utility locate management
• ITSM platforms

Headquarters

HQ city

Peachtree City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. BOSSDesk SaaS Subscription: Cloud-based IT service management platform offered as subscription, available alongside on-premise option. BOSSDesk AI capabilities provide intelligent automation for ticket routing, self-service, and analytics.
2. BOSS811 SaaS Subscription: Cloud-based 811 one-call ticket management and damage prevention platform for utilities, municipalities, and locate companies. Includes risk assessment, workflow automation, and mobile capabilities.
3. BOSSDig Subscription: Utility locate ticket management solution for excavators and contractors, launched commercially following early access program.
4. On-Premise Licensing: BOSSDesk available as on-premise deployment option for organizations with strict data residency requirements (government, law enforcement, courts).
5. Texas DIR Government Contract: Government procurement contract DIR-CPO-5328 enabling Texas state agencies to purchase BOSSDesk and BOSS811 through cooperative purchasing.
6. Professional Services: Implementation, training, and professional services for BOSSDesk and BOSS811 deployments.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

BOSS Solutions sells subscription-based software platforms for two core use cases: BOSSDesk is an ITIL-aligned IT service management and help desk ticketing platform (cloud or on-premise), and BOSS811 is a cloud-based 811 One Call ticket management and damage prevention platform for utilities, municipalities, and locate companies. BOSSDig extends the BOSS811 ecosystem as a utility locate ticket management solution for excavators and contractors. The company also offers implementation, training, and professional services, and sells to government agencies through the Texas DIR cooperative contract.

Product overview

BOSS Solutions provides a portfolio of specialized software platforms for service management and damage prevention. The core products are BOSSDesk® (IT service management and help desk ticketing platform available in cloud or on-premise) and BOSS811® (One Call ticket management and damage prevention platform for utilities and municipalities). BOSSDig™ extends the BOSS811 ecosystem specifically for excavators and contractors in the field. BOSSDesk AI adds advanced AI capabilities powered by ChatGPT integration for automated ticket processing, self-service chatbots, and intelligent routing. Additional modules include the Risk Assessment & Task Manager modules for BOSS811 and the Approvals Module for BOSSDesk. The Texas DIR program offers BOSSDesk for ITSM under DIR Contract Number DIR-CPO-5328.

Differentiator

Problem solved

Functional benefit

Brands

• BOSSDesk: IT service management and help desk platform for IT teams, facilities management, and enterprise service management.
• BOSS811
• BOSSDig
• BOSSDesk AI

Quantifiable outcome

• 99%+ customer retention rate based on 2024 customer data
• +2 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Texas DIRcoreChannel Partner/ Reseller/ DistributorBOSS Solutions is a Texas DIR Prime Vendor (Contract Number DIR-CPO-5328) enabling Texas state agencies, cities, counties, and educational institutions to purchase BOSSDesk and BOSS811 through cooperative procurement. The company is also TX-RAMP Certified for cloud products.
• SoftchoicecoreChannel Partner/ Reseller/ DistributorSoftchoice partnership providing additional channel distribution for BOSS Solutions' ITSM and damage prevention products.
• CCISDA (California City ISD Benchmarking Association)minorChannel Partner/ Reseller/ DistributorPlatinum partner status in CCISDA, an association serving California city and school district technology needs. Provides access to government technology buyers.
• TipsminorChannel Partner/ Reseller/ DistributorPartner relationship with Tips organization for government technology procurement and solutions distribution.
• Amazon Web Services (AWS)coreTechnology or IntegrationBOSS Solutions' applications are hosted within Amazon's secure data centers utilizing AWS infrastructure. AWS maintains ISO 27001, SOC 1/2, PCI Level 1, FISMA Moderate, and Sarbanes-Oxley compliance certifications.
• ArcGIScoreTechnology or IntegrationBOSS811 integrates with ArcGIS mapping for facility mapping, annotation, and map-based workflows with driving directions optimized for locators.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ServiceNow: ServiceNow is the dominant cloud ITSM platform serving enterprise and government with a broad suite that includes incident, change, problem, and asset management. It competes directly with BOSSDesk in ITSM and increasingly moves down-market, threatening BOSS's mid-market and public-sector positioning.
• BMC Helix ITSM: BMC Helix is a long-standing enterprise ITSM suite with cognitive automation and multi-cloud deployment. It competes with BOSSDesk in larger enterprise and government deals and represents a broad incumbent in the same category.

Direct peers

• KorTerra: KorTerra offers 811 ticket management, utility locate request software, and damage prevention solutions targeting utilities, locators, and municipalities. It directly overlaps with BOSS811 in workflow, ticket routing, and risk prioritization.
• ManageEngine (Zoho): ManageEngine offers ServiceDesk Plus, an ITIL-aligned ITSM platform with on-premise and cloud deployment options, serving mid-market and government customers. The dual deployment model and focus on cost-sensitive buyers directly parallels BOSSDesk's positioning.
• Jira Service Management (Atlassian): Jira Service Management is a cloud and on-premise ITSM platform popular with mid-market and enterprise IT teams, offering incident, change, and asset management tightly integrated with Atlassian's collaboration tools. It is a direct BOSSDesk competitor in IT and service management.
• PelicanCorp: PelicanCorp provides 811 one-call ticket management, utility locate, and damage prevention software for utilities, municipalities, and one-call centers. It is the most direct competitor to BOSS811 in the same North American vertical.
• Freshworks (Freshservice): Freshservice is a cloud-native ITSM and help desk platform targeted at mid-market and enterprise, with AI-assisted ticket automation that directly competes with BOSSDesk. Overlap in target customer size, feature scope, and pricing model makes it one of BOSS's closest comps.
• Ivanti: Ivanti provides ITSM, asset management, and endpoint security software with strong adoption in government and highly regulated industries. It overlaps with BOSSDesk across ITIL workflows and asset management, especially in public-sector accounts.
• Irth Solutions https://www.irth.com: Irth Solutions provides damage prevention, 811 ticket management, and locate workflow software for utility, telecom, and pipeline operators. It is a primary BOSS811 competitor in the same damage-prevention vertical with comparable GIS and mobile capabilities.

Emerging players

• Zendesk: Zendesk is a customer service and help desk platform that has expanded into ITSM-adjacent workflows. While primarily a customer support solution, it competes with BOSSDesk for help desk and ticket management use cases in hospitality, transportation, and other verticals BOSS serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/BOSS2U
• LinkedInlinkedin.com/company/boss

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BOSS Solutions