resolution Reichert Network Solutions GmbH

What resolution Reichert Network Solutions GmbH does

resolution Reichert Network Solutions GmbH is a privately held German software vendor headquartered in Zweibrücken (Rhineland-Palatinate) that builds and distributes applications for the Atlassian ecosystem — Jira, Confluence, Bitbucket, Bamboo, Fisheye/Crucible — and for the monday.com marketplace. Founded in 1998 with roots in network security and operating as a Gold Marketplace Partner and Platinum Top Vendor, the company targets enterprise IT administrators and security officers who need centralized user management, SSO, provisioning, and API security across Atlassian Data Center, Server, and Cloud deployments. Its installed footprint spans 8,000+ organizations and 7M+ users across 58 countries, including named enterprise customers such as Disney, IBM, Microsoft, JPMorgan Chase, Goldman Sachs, NASA, Netflix, Siemens, Cisco, HP, Intel, Samsung, Airbus, and Vodafone.

The product portfolio is organized into three lines. The core user management suite comprises SAML Single Sign-On (compatible with Okta, Azure AD, ADFS, OneLogin, Ping, G Suite, Shibboleth, JumpCloud, Salesforce, Centrify), User & Groups Sync (REST API-based scheduled provisioning), User Manager / User Deactivator (license optimization), API Token Authentication, AWS ALB & Amazon Cognito authentication, and HTTP Header authentication. Productivity apps include NASA (Not Another Standup App), Out of Office Assistant, Task Egg Timer, Issue Translation for Jira and JSM (with optional Azure AI sentiment analysis), Required Fields for monday.com, Google Analytics reporting, and a Link Shortener. Integration apps embed third-party platform content — monday.com, HubSpot, Power BI, Smartsheet, Miro, Airtable, PDF, and Zoom Recordings — directly into Confluence and Jira pages. Cloud hosting runs on AWS, Heroku, and MongoDB Atlas; observability on Sentry and SolarWinds; product analytics on Segment.io and Mixpanel. The company maintains GDPR compliance via a published Data Processing Addendum and holds Atlassian ITSM App Partner of the Year 2023 recognition.

resolution distributes exclusively through the Atlassian Marketplace under Atlassian's reseller terms; no direct sales motion or third-party reseller channel is used. Pricing is one-time upfront perpetual license with an included 12-month maintenance term, with renewal of support available as a recurring subscription. Demand generation is led by the marketplace listing, content marketing (whitepapers, battlecards against Atlassian-native capabilities, blog, webinars), broad social media presence (LinkedIn, YouTube, TikTok, Instagram, X, Facebook), and speaking presence at Atlassian-community events such as More Than JIRA and Work Evolution Summit. The company reports a 4.9/5.0 customer support satisfaction score, is bootstrapped with no disclosed outside investors, and is led by co-founders Christian Reichert (CEO) and Björn (Co-CEO).

Name

resolution Reichert Network Solutions GmbH

Legal name

resolution Reichert Network Solutions GmbH

Website

https://resolution.de

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

resolution Reichert Network Solutions GmbH is a German Atlassian Marketplace Platinum Top Vendor selling enterprise user management, SSO, API security, and integration apps for Jira, Confluence, Bitbucket, and monday.com, serving over 8,000 customers across 58 countries.

Ownership category

akta.pro rank

Product category

Enterprise Atlassian Ecosystem Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industries

Vendor Master Data Management & Onboarding (BPAAAJAB), Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

Keywords

• Atlassian marketplace apps
• Enterprise user management
• SAML single sign-on
• Jira Confluence plugins
• Identity and access security

Headquarters

HQ city

Zweibrücken

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Atlassian Marketplace App Sales: Apps are sold as one-time upfront payments (lump sum) through the Atlassian Marketplace. Customers pay the Reseller (Atlassian Marketplace) directly per the Marketplace terms of use. The EULA references a Maintenance Term of 12 months and the ability to upgrade license tier. Revenue is derived from perpetual licenses plus optional maintenance/support renewals.
2. Maintenance and Support Services: Maintenance term covers the first 12 months after purchase. Support services are provided as specified in the SLA documentation. Customers can renew maintenance terms beyond the initial 12 months for ongoing support and updates.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels14 records

Core offering

resolution Reichert Network Solutions GmbH develops and sells a suite of enterprise apps for the Atlassian ecosystem, sold exclusively through the Atlassian Marketplace. The portfolio spans SAML Single Sign-On, identity-driven user and group synchronization, license-optimization user management, and API token authentication for Jira, Confluence, Bitbucket, Bamboo and Fisheye/Crucible Server/Data Center deployments, complemented by productivity apps (NASA agile standups, Out of Office Assistant, Task Egg Timer, Issue Translation) and embedded-integration apps for monday.com, HubSpot, Power BI, Smartsheet, Miro, Airtable, PDF, Google Analytics and Zoom Recordings. The company serves enterprise IT administrators and security officers managing large Atlassian deployments with over 8,000 customers and more than 7 million users across 58 countries.

Product overview

resolution Reichert Network Solutions GmbH is a Gold Marketplace Atlassian Partner from Germany offering a comprehensive suite of apps for the Atlassian ecosystem. The product portfolio centers on enterprise user management solutions with SAML Single Sign-On as the core product, complemented by User Manager (license optimizer), User & Groups Sync (API-based provisioning), User Deactivator (inactive user cleanup), API Token Authentication, and AWS ALB/HTTP Header authentication modules. The productivity suite includes NASA (agile standup meetings), Out of Office Assistant, Task Egg Timer, Issue Translation tools for Jira and JSM (multilingual support), and Required Fields for monday.com. The integration apps category provides embedded content solutions connecting external platforms like monday.com, HubSpot, Smartsheet, Miro, Power BI, PDF, Airtable, Google Analytics, and Zoom with Confluence and Jira Cloud.

Differentiator

Problem solved

Functional benefit

Brands

• re:solution: Product suite brand name used in marketing materials, particularly for SAML SSO products. The company references 're:solution vs. Atlassian API-Token' in whitepapers.

Products and services

• SAML Single Sign-On Enterprise single sign-on solution for Atlassian applications enabling SAML authentication across Jira, Confluence, Bitbucket, Bamboo and Fisheye/Crucible. Supports Okta, Azure AD, ADFS, OneLogin, Ping, G Suite, JumpCloud, Salesforce, Centrify and Shibboleth with Just-in-Time provisioning, single logout, multi-IdP support and flexible user attribute mapping.
• User & Groups Sync REST API-based user directory synchronization for Atlassian applications that proactively provisions and deprovisions users and groups on scheduled intervals from identity providers, with attribute mapping, transformation, filtering and independent create/update/deactivate operations.
• User Manager User management and license optimizer for Jira and Confluence that helps cut costs by managing users at scale, identifying inactive licenses and deactivating users to reclaim seats.
• User Deactivator Identifies and disables inactive users across Jira, Confluence and Bitbucket to keep directories clean, automatically deactivating multiple users, removing users from groups and freeing up inactive licenses.
• API Token Authentication API security management for Jira, Confluence and Bitbucket that replaces passwords with tokens. Supports per-user and per-service token creation and revocation, IP-based restrictions, permission schemes and granular token scoping.
• AWS ALB Authentication Authenticates Atlassian applications using AWS Application Load Balancer and Amazon Cognito.
• HTTP Header Authentication Authenticates users with HTTP request headers for custom authentication scenarios in Atlassian Data Center applications such as Jira.
• NASA - Not Another Standup App Agile meetings and structured feedback streams application for Jira teams, with Planning Poker and Context Fields features for standup meeting optimization.
• Out of Office Assistant for Jira Cloud Work delegation and vacation responder for Jira Cloud that keeps teams aligned by automatically notifying them when members are away.
• Task Egg Timer Productivity timer for Jira that enables time tracking of tasks and countdown deadlines.
• Issue Translation for Jira Translates Jira issue subjects, descriptions and comments for multilingual teams, with optional Azure AI Language Services sentiment analysis.
• Issue Translation for Jira Service Management Agent-to-customer translation solution for Jira Service Management that supports multilingual service desk operations.
• Required Fields for monday.com App Automation app for monday.com that ensures required columns in boards are always filled before workflows proceed.
• monday.com for Confluence Integration app that visualizes and shares monday.com boards directly in Confluence Cloud.
• monday.com for Jira Integration app that visualizes and shares monday.com boards directly in Jira.
• HubSpot for Confluence Integrates HubSpot CRM data into Confluence Cloud, allowing users to publish contacts, deals and companies within Confluence pages.
• HubSpot for Jira Connects Jira issues with HubSpot tickets, contacts, companies and deals; includes workflow automation with bidirectional sync between Jira and HubSpot.
• Smartsheet for Confluence Embeds Smartsheet gantt charts, calendars and other content directly into Confluence Cloud.
• Miro Embed for Confluence Embeds Miro whiteboards in Confluence Cloud, enabling free collaborative navigation of whiteboards with team members.
• PDF Embed for Confluence Imports and embeds PDF files into Confluence Cloud pages from public URLs, existing attachments or new uploads, with slider/scroller view modes, zoom, navigation, download, popup and fullscreen features.
• PowerBI Embed for Confluence Embeds Microsoft Power BI reports and dashboards in Confluence Cloud via public URL, secure embed code or report ID, with full interactive report access without requiring a Power BI account for public links.
• Airtable Embed for Confluence Embeds Airtable databases inside Confluence Cloud pages.
• Link Shortener & URL Redirects for Confluence Creates user-friendly branded links and vanity URLs for Confluence Data Center.
• Reporting for Confluence with Google Analytics Provides user insights and analytics reporting for Confluence Cloud using Google Analytics.
• Zoom Recordings Plugin for Jira Amplifies Zoom recordings in Jira, providing easy access to recorded meetings.
• Zoom Recordings Plugin for Confluence Provides easy access to recorded Zoom meetings from within Confluence pages.

Quantifiable outcome

• 10 to 30 percent of Help Desk capacity occupied by password recovery requests — eliminated with SSO
• +2 more outcomes

Named customers32 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability1 record

Feature19 records

Partnerships

Two partnerships are on record, tiered core.

• Atlassian Marketplace Partner ProgramcoreChannel Partner/ Reseller/ Distributor · 30 July 2024resolution participates in Atlassian's Marketplace Partner Program tier membership, which recognized partners for achieving new tier badges. Atlassian Marketplace surpassed $4 billion in lifetime sales by late January 2024.
• Atlassian Corporation PlccoreChannel Partner/ Reseller/ Distributorresolution is a Gold Marketplace Partner and Platinum Top Vendor on the Atlassian Marketplace, distributing all apps exclusively through Atlassian's platform. Atlassian also provides Jira Service Management for resolution's support tickets, Jira Software Cloud for task management, and Atlassian Confluence Cloud for internal customer use case documentation. resolution is recognized as Atlassian's ITSM APP Partner of the Year.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tempo Software: Tempo is one of the highest-grossing Atlassian Marketplace vendors, offering time tracking, resource planning, and financial planning apps for Jira. Tempo shares resolution's marketplace-first GTM, Platinum Top Vendor positioning, and targeting of mid-market and enterprise Atlassian customers with multi-app deployments.
• Refined for Confluence (by Refined Software): Refined builds premium Confluence and Jira apps focused on portal/site themes, navigation, and integrations on the Atlassian Marketplace. Like resolution, Refined sells exclusively through the Atlassian Marketplace and serves enterprises that want richer, integrated Atlassian experiences.
• miniOrange: miniOrange is one of the most prolific Atlassian Marketplace vendors, selling a comparable suite of SAML SSO, 2FA/MFA, user provisioning, and API security apps for Jira, Confluence, Bitbucket, and other Atlassian products. It is the closest head-to-head competitor to resolution's core user-management product line, with overlapping enterprise customers and similar positioning around identity and access for the Atlassian ecosystem.
• K15t Software: K15t is a long-standing Atlassian Marketplace Platinum vendor focused on Confluence and Jira apps for documentation workflows, scroll/appearances, and integrations. While K15t's product portfolio is more content-centric than resolution's user-management focus, both companies compete for the same Atlassian admin buyer's wallet, marketplace visibility, and enterprise customer references.
• draw.io (JGraph): draw.io (JGraph) is one of the most-installed free/paid apps on the Atlassian Marketplace for diagramming inside Confluence and Jira. It competes for the same Confluence Cloud admin install base that resolution's embedding and productivity apps target, and shares the marketplace-only distribution model.

Broad incumbents

• ManageEngine (Zoho): ManageEngine offers a broad IT management suite including ADManager Plus, identity governance, and SSO tools that overlap with resolution's user management and license optimization offerings. As a much larger incumbent with broader portfolio reach, ManageEngine is a competitor at the IT-admin buyer level for adjacent identity and SaaS-management problems.
• OneLogin: OneLogin is an enterprise SSO/identity provider listed as a supported IdP in resolution's integrations and competes for the same enterprise SSO budget at the IdP layer. Its broad identity platform could displace resolution's Atlassian-specific SAML SSO apps if enterprises consolidate identity at a single major IdP vendor.
• Okta: Okta is the dominant identity and SSO platform and is itself listed as a supported IdP in resolution's integrations. While Okta does not sell Atlassian-specific plugins, it competes at the broader SSO/MFA layer and could be seen as a substitute for resolution's SAML SSO apps in enterprises that prefer to centralize identity at the IdP layer rather than deploy Atlassian-specific middleware.
• Delinea (formerly Centrify): Delinea (Centrify) provides privileged access management and SSO, and is also listed as a compatible IdP in resolution's app integrations. As a broader identity security vendor, it competes indirectly for the security-admin budget that resolution addresses with its API Token Authentication and SSO apps.

Others

• SysAid: SysAid is an ITSM and IT asset management vendor that overlaps thematically with resolution's license optimization and user management positioning. While it does not compete directly in Atlassian apps, it is part of the broader ecosystem of vendors chasing IT-admin and asset-management budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/resolutiongmbh
• YouTubeyoutube.com/channel/UCeSY1yn1H5Ccy2FkJVcC67w
• Facebookfacebook.com/resolutiongmbh
• LinkedInlinkedin.com/company/resolution-gmbh
• Instagraminstagram.com/resolutiongmbh
• TikToktiktok.com/@resolutiongmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments6 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about resolution Reichert Network Solutions GmbH