Kustom US
Kustom US is a privately-held, family-owned disaster restoration company operating 29 branches across 48 states, delivering 24/7 emergency response, water/fire/storm damage restoration, mold remediation, reconstruction, industrial firefighting, and the InstantASSIST business-continuity subscription to residential, commercial, industrial, and government clients.
- Company typePrivate
- Founded1968
- HeadquartersLongwood, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Kustom US does
Kustom US is a privately-held, family-owned disaster restoration and property recovery company that traces its origin to 1968, when Andrew Zavodney, Sr. founded Kustom Sheet Metal Roofing Company in Akron, Ohio as a heavy industrial general contractor. Following Andrew Zavodney, Jr.'s ascension to CEO in 2000, the company pivoted in 2001 from industrial construction to property restoration services and has since grown into what it describes as one of the largest privately-held full-service property restoration and remediation platforms in North America, operating 29 physical branches with licensing to operate in 48 states. Service offerings span 24/7 emergency response, water damage restoration, fire damage restoration, storm damage restoration, mold remediation, structural repair and reconstruction, industrial firefighting, trauma cleanup, duct and carpet cleaning, content pack-out/storage, and a proactive business-continuity subscription program called InstantASSIST; customers include residential property owners, commercial and industrial enterprises, multi-family/property managers, and government and education clients.
The underlying technology stack is standard for the restoration industry and consists of thermal imaging cameras, moisture measurement and mapping systems, dehumidification and water-extraction equipment, and specialized industrial firefighting apparatus. The proprietary elements are operational rather than technological: the InstantASSIST program bundles pre-approved pricing, prescriptive response planning, dedicated response teams, vendor coordination, and priority-response commitments into a recurring subscription, and the company maintains multi-state licensing and IICRC-aligned protocols (e.g., ANSI/IICRC 520 for storm damage). Kustom also operates a National Accounts program that mobilizes commercial restoration services for multi-site enterprises.
Revenue is generated primarily through project-based professional services contracts for emergency response, mitigation, and reconstruction, with most claim-funded work paid via property insurance carriers. A secondary recurring revenue stream comes from the annual InstantASSIST subscription. Go-to-market is hybrid: direct field operations at 29 branches, a 24/7 emergency response phone line, insurance-carrier referral partnerships, and a National Accounts sales motion for commercial clients with multi-location exposure. The company has pursued an aggressive inorganic growth strategy, completing twelve acquisitions between 2016 and 2021 while retaining the acquired local brands (Fenix, Abracadabra, Southern Property, American Coastal, CAT5, Patriot, Total Restoration, Zion, Square One, Five Star), and has continued expansion through the 2024 Dallas greenfield branch and the 2026 First Light Restoration partnership into Kentucky.
Kustom US firmographics
Firmographics- Name
- Kustom US
- Legal name
- Kustom US Inc.
- Website
- https://kustom.us
- Company type
- Private
- Founded year
- 1968
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Kustom US is a privately-held, family-owned disaster restoration company operating 29 branches across 48 states, delivering 24/7 emergency response, water/fire/storm damage restoration, mold remediation, reconstruction, industrial firefighting, and the InstantASSIST business-continuity subscription to residential, commercial, industrial, and government clients.
- Ownership category
- akta.pro rank
Kustom US industry classification
Industry- Product category
- Disaster Restoration Services
- NAICS
- Remediation and Other Waste Management Services (5629), Administrative and Support and Waste Management and Remediation Services (56)
- SIC
- Services-Miscellaneous Repair Services (7600), Hazardous Waste Management (4955)
- akta.pro primary industry
- Disaster Recovery & Restoration General Contracting (IMAFAAAJ)
- akta.pro secondary industries
- Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Natural Disaster Preparedness & Recovery (Storm/Flood/Wildfire) (BPABANAI), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Disaster Recovery & Emergency Full-Service Storage (HSAKAHAK)
Keywords
Where Kustom US is headquartered
LocationHeadquarters
- HQ city
- Longwood
- HQ country
- United States
- HQ region
- North America
Offices23 records
Markets served
Kustom US business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- Emergency Restoration Services: One-time service fees for emergency response, water damage restoration, fire damage restoration, storm damage restoration, and mold remediation. Services are typically billed per job/project with costs often covered by insurance.
- Reconstruction Services: Full-service general contracting for structural repair and building reconstruction following damage events. Revenue generated through project-based contracts for commercial and residential properties.
- InstantASSIST Subscription: Annual subscription program providing businesses with proactive disaster preparedness planning, priority response guarantees, pre-approved pricing, and dedicated team resources for business continuity.
- Industrial Firefighting Services: Specialized industrial firefighting services for chemical, manufacturing, and industrial facilities. Emergency response services with specialized expertise in handling industrial fire scenarios.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Emergency Response Services - 24/7 availability for immediate disaster response |
| Subscription | Annual | InstantASSIST Business Continuity Program - Proactive disaster preparedness subscription |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
Kustom US product offering
Product offeringCore offering
Kustom US provides 24/7 emergency property damage restoration and reconstruction services for residential and commercial customers across the United States. Its core offerings include water, fire, storm, and mold damage restoration, structural reconstruction, industrial firefighting, and the InstantASSIST proactive disaster preparedness subscription for commercial clients.
Product overview
Kustom US is a national property damage restoration and disaster recovery platform offering a comprehensive suite of services for both residential and commercial clients. The company's core offering includes emergency response, water damage restoration, fire damage restoration, storm damage restoration, mold remediation, and structural repair/reconstruction services. The portfolio is structured around 24/7 emergency response capabilities supplemented by specialized services including InstantASSIST (a proactive disaster preparedness program with pre-approved pricing and dedicated response teams), industrial firefighting, trauma cleanup, duct cleaning, carpet cleaning, content pack-out and cleaning, and expert witness/construction defect consulting. Kustom operates as a unified platform with 29 locations across 48 states, providing localized service with national response capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Apex (Division of Kustom): Operating as a division of Kustom in San Diego, California, providing comprehensive disaster restoration and recovery services.
- First Light Restoration (Division of Kustom)
Products and services
- 24/7 Emergency Response Round-the-clock emergency board-up and tarping services to secure windows, doors, and structural openings after property damage from fire, storm, vandalism, or vehicle impact, available to residential and commercial customers.
- Water Damage Restoration Comprehensive water damage mitigation including moisture measurement and mapping, water extraction, selective demolition, structural drying, dehumidification, and reconstruction services to prevent mold and structural damage for residential and commercial properties.
- Fire Damage Restoration Fire damage repair and restoration including smoke and soot cleanup, contents inventory and tracking, selective demolition, and full reconstruction services to restore properties after fire incidents, for residential and commercial customers.
- Storm Damage Restoration Professional restoration services for damage caused by tornados, hurricanes, earthquakes, wildfires, and rising waters, including assessment, documentation, board-up services, and mold remediation using ANSI/IICRC 520 methods, for residential and commercial customers.
- Mold Remediation Mold removal and remediation services using state-of-the-art equipment to identify mold sources, safely repair affected areas, and prevent exposure to the rest of the property, for residential and commercial customers.
- Structural Repair and Reconstruction Building restoration and reconstruction services combining general contracting expertise with disaster mitigation experience, including initial site inspection, scope and estimate generation, and full reconstruction to current health, safety, and building standards, for residential and commercial customers.
- InstantASSIST Business Continuity Program Proactive disaster preparedness subscription program that develops custom business continuity plans, providing dedicated response teams available 24/7, prescriptive response planning, pre-approved pricing and billing, vendor coordination, and priority response during area-wide disasters, for commercial customers.
- Industrial Firefighting Specialized industrial firefighting services for chemical and industrial fires, including response capabilities for agricultural, marine, chemical/petrochemical, pipeline, storage tank, and transportation emergency scenarios across land and water, for industrial facilities.
- Trauma Cleanup Professional cleanup services for trauma scenes, providing discreet and thorough decontamination and restoration for properties affected by traumatic incidents, for residential and commercial customers.
- Carpet Cleaning Professional carpet cleaning services as part of the restoration and recovery process to restore properties to pre-loss condition, for residential and commercial customers.
- Content Pack-Out and Cleaning Digital inventory, costing, and tracking system to guarantee possessions are in professional hands during the restoration process, including packing, cleaning, and secure storage of contents, for residential and commercial customers.
- Consulting, Construction Defects and Expert Witness Expert consulting services including construction defect assessment and expert witness testimony for legal proceedings related to property damage and restoration issues, for legal, insurance, and property owner clients.
Quantifiable outcome
- Rapid 24/7 emergency response mobilization
- +1 more outcomes
Companies that use Kustom US
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles3 records
Kustom US technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Kustom US partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- First Light RestorationcorePartnership to expand disaster recovery services into Louisville, Kentucky market. First Light Restoration maintains local operation while leveraging Kustom's national response capabilities and large-loss experience. The partnership keeps leadership local while integrating into Kustom's national delivery model. First Light transitioned to Kustom brand in May 2026.
- Square One BuilderscoreArizona-based restoration and remediation business partnership to expand regional footprint in Arizona. Square One operated under the Kustom brand starting September 1, 2021, strengthening collective presence in Arizona.
- Five Star Restoration & ConstructioncoreSacramento-based restoration company acquisition/partnership to expand footprint in California. Founded in 1989, Five Star began as a carpet cleaning service and expanded to full restoration services.
- Zion RestorationcorePasco, WA-based restoration company acquisition to expand in Northwest region. For two generations, Zion provided Tri-Cities area with fire restoration services and turn-key property restoration.
- Total Restoration General ContractorscoreIndianapolis, Indiana-based restoration company partnership. Since 2010, Total Restoration provided 24/7 emergency services and turn-key property restoration to Indiana.
- Patriot RestorationcoreMichigan-based property restoration company acquisition. Patriot serviced Michigan from Kalamazoo and Michigan Center offices since 2008.
- CAT5 RestorationcorePartnership to position Kustom as one of the largest nationally-acclaimed, privately held, disaster management and property restoration firms in North America. CAT5 specializes in disaster recovery for both commercial and residential projects.
- Southern Property RestorationcoreAcquisition/partnership to expand geographic footprint as part of strategic long-term disaster restoration expansion plan.
- American Coastal BuilderscoreAcquisition/partnership to expand geographic footprint as part of strategic long-term disaster restoration expansion plan.
- Abracadabra RestorationcoreAcquisition/partnership to expand geographic footprint as part of strategic long-term disaster restoration expansion plan.
- Fenix RestorationcoreAcquisition/partnership to expand geographic footprint as part of strategic long-term disaster restoration expansion plan.
Scale indicators6 records
Recent moves7 records
Expansion highlights5 records
Kustom US competitors and assessment
Company assessmentDirect peers
- Cotton Holdings: Cotton Holdings is a national commercial-focused disaster restoration, construction, and logistics firm serving large-loss and industrial clients. Its emphasis on commercial and large-loss work makes it a relevant peer for Kustom's National Accounts and industrial service lines.
- Servpro Industries: Servpro is the dominant U.S. disaster restoration franchise network with 2,000+ franchises offering water, fire, and mold restoration. It is the most direct national competitor to Kustom, with deeper brand recognition and a broader franchise footprint, though its franchise model differs from Kustom's direct operator approach.
- Paul Davis Restoration: Paul Davis is a national franchise-based restoration company offering emergency response, water/fire/storm damage restoration, and reconstruction for residential and commercial clients. It directly competes with Kustom in both residential and commercial restoration with overlapping service lines.
- Rainbow International: Rainbow International is a franchise-based restoration brand under Neighborly Brands, offering water, fire, and mold restoration services for residential and commercial clients. It directly competes with Kustom in residential and small-commercial restoration segments.
- PuroClean: PuroClean is a national franchise-based restoration company offering water, fire, smoke, mold, and biohazard remediation services to both residential and commercial customers. It directly competes with Kustom in residential and small-commercial restoration markets.
- BluSky Restoration Contractors: BluSky is a national direct-operator restoration company specializing in commercial water, fire, mold, and storm restoration, plus reconstruction. Its direct-operator (non-franchise) model and commercial focus make it one of the closest structural comparables to Kustom.
- BMS CAT: BMS CAT is a national commercial restoration contractor specializing in large-loss fire, water, and storm restoration, as well as contents restoration. Its large-loss, commercial orientation and direct-operator model closely parallel Kustom's commercial and industrial capabilities.
- First Onsite Property Restoration: First Onsite is a North American commercial-focused restoration firm offering emergency response, mitigation, and reconstruction services. Its commercial and large-loss emphasis mirrors Kustom's National Accounts program and makes it a closely comparable direct peer.
Broad incumbents
- BELFOR Property Restoration: BELFOR is the largest global disaster recovery and property restoration company, serving commercial, industrial, and residential clients across more than 30 countries. It is a significantly larger incumbent that competes with Kustom on commercial large-loss and industrial engagements where scale and global response capabilities matter.
- ServiceMaster Restore: ServiceMaster Restore is the restoration franchise arm of the broader ServiceMaster brand (owned by Roark Capital) and offers water, fire, and smoke restoration across the U.S. It is a broad incumbent in the same space but operates within a wider facility services portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Kustom US social profiles
Digital presenceKustom US financial estimates
Financial estimateRevenue estimate
Valuation estimate
Kustom US leadership team
Management profileNumber of profiles
Profiles13 records
Kustom US subsidiaries and ownership
Company hierarchySubsidiaries12 records
Kustom US funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Kustom US M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Kustom US
What does Kustom US do?
Kustom US provides 24/7 emergency property damage restoration and reconstruction services for residential and commercial customers across the United States. Its core offerings include water, fire, storm, and mold damage restoration, structural reconstruction, industrial firefighting, and the InstantASSIST proactive disaster preparedness subscription for commercial clients.
Is Kustom US a public or private company?
Kustom US is a private company. It is classified as family owned and is currently operating.
When was Kustom US founded?
Kustom US was founded in 1968. It employs 101 to 250 people.
Where is Kustom US based?
Kustom US is headquartered in Longwood, United States, in the North America region.
How does Kustom US make money?
Four revenue lines are on record. Emergency Restoration Services are the primary driver. The others are reconstruction Services, instantASSIST Subscription and industrial Firefighting Services.
Who are Kustom US's main competitors?
Direct peers on record are Cotton Holdings, Servpro Industries, Paul Davis Restoration, Rainbow International, PuroClean, BluSky Restoration Contractors, BMS CAT and First Onsite Property Restoration. Broad incumbents are BELFOR Property Restoration and ServiceMaster Restore.
Does Kustom US have an API?
No public API is recorded for Kustom US.
What industry is Kustom US in?
Kustom US's product category is Disaster Restoration Services. Its primary akta.pro industry code is IMAFAAAJ, Disaster Recovery & Restoration General Contracting, with a secondary code of HSAPAOAA, Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction). Its NAICS code is 5629 and its SIC code is 7600.