First Light Restoration
First Light Restoration LLC, now operating as Kustom US following its February 2024 acquisition, is a Louisville, Kentucky disaster restoration services provider delivering emergency water, fire, and storm damage remediation to residential and commercial property owners in the Kentucky market.
- Company typePrivate
- Founded-
- HeadquartersLouisville, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What First Light Restoration does
First Light Restoration LLC is a Louisville, Kentucky-based disaster restoration services provider serving residential and commercial property owners facing water, fire, and storm damage. The company delivers emergency response and professional remediation on a per-incident, project-based pricing model, acquired through direct-to-consumer channels via its website and a prominent emergency phone line ((502) 377-6478). Services are delivered by a local field team operating from a single headquarters at 11524 Blankenbaker Access Drive, Louisville, KY 40299.
In February 2024, First Light Restoration was acquired by Kustom and now operates as Kustom US, becoming part of a nationally recognized disaster restoration platform with over 50 years of combined experience. The local team has been retained and continues to serve customers in Kentucky under the new Kustom US brand, with the company's website redirecting traffic to the Kustom US platform domain. The company holds IICRC certification from the Institute of Inspection, Cleaning and Restoration Certification, displayed as a credibility marker on its contact page.
The business model is professional services revenue, with disaster restoration jobs quoted individually based on damage scope and required remediation work; pricing is not publicly disclosed. Distribution is purely direct: local field teams perform on-site restoration work, supported by 24/7 emergency dispatch. Customer acquisition relies on the company website and inbound emergency calls, with no disclosed marketing channels beyond web presence. No technology stack, software platform, app, API, or AI capabilities are documented for the entity.
First Light Restoration firmographics
Firmographics- Name
- First Light Restoration
- Legal name
- First Light Restoration LLC
- Website
- https://firstlightrestoration.com
- Company type
- Private
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- First Light Restoration LLC, now operating as Kustom US following its February 2024 acquisition, is a Louisville, Kentucky disaster restoration services provider delivering emergency water, fire, and storm damage remediation to residential and commercial property owners in the Kentucky market.
- Ownership category
- akta.pro rank
First Light Restoration industry classification
Industry- Product category
- Disaster Restoration Services
- NAICS
- Remediation Services (562910)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)
- akta.pro secondary industries
- Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ)
Keywords
Where First Light Restoration is headquartered
LocationHeadquarters
- HQ city
- Louisville
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
First Light Restoration business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Supply Chain
Revenue model
- Disaster Restoration Services: Project-based disaster restoration services for property damage recovery including water, fire, and storm damage restoration. Services are quoted per incident based on scope of damage.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels1 record
First Light Restoration product offering
Product offeringCore offering
First Light Restoration provides project-based disaster restoration services for residential and commercial properties. Its core work covers emergency response and professional remediation for water, fire, and storm damage, delivered by a local field team operating under the Kustom US national platform. Services are quoted per incident based on damage scope and required remediation.
Product overview
First Light Restoration, now operating as Kustom US following its February acquisition by the Kustom family, is a disaster restoration services provider with over 50 years of experience. The company operates as a single unified service offering focused on disaster restoration, emergency response, and property recovery for residential and commercial clients in the Louisville, Kentucky area and nationally through the Kustom US platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Disaster Restoration Services Project-based disaster restoration services covering emergency response, water damage remediation, fire and smoke damage restoration, and storm damage recovery for residential and commercial property owners in the Louisville, Kentucky area and surrounding regions. Services are quoted per incident based on damage scope.
Companies that use First Light Restoration
Customer profileSegments1 record
Ideal customer profiles1 record
First Light Restoration technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
First Light Restoration partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Kustom UScoreFirst Light Restoration officially joined the Kustom family in February and now operates as Kustom US. The local team maintains operations while gaining access to national platform resources and recognition as a nationally recognized leader in disaster restoration with over 50 years of combined experience.
Scale indicators2 records
Recent moves3 records
Expansion highlights3 records
First Light Restoration competitors and assessment
Company assessmentDirect peers
- Paul Davis Restoration: Paul Davis is a national franchise network providing residential and commercial property damage restoration including fire, water, mold, and storm services. Operates the same direct-to-consumer, insurance-driven emergency restoration model as First Light Restoration with overlapping target customers and service capabilities.
- Rainbow Restoration: Rainbow Restoration (part of Neighborly) is a national franchise providing water, fire, and mold damage restoration services to homeowners and commercial clients. Comparable to First Light Restoration in service offerings, customer base, and franchise-driven local service delivery model.
- Servpro Industries: Servpro is the largest national disaster restoration franchise network in North America, providing fire, water, mold, and storm damage restoration to residential and commercial property owners. Directly comparable to First Light Restoration in service scope, customer base, and IICRC-aligned emergency response model, but operating at vastly greater national scale.
- PuroClean: PuroClean is a national franchise system specializing in property damage remediation including water, fire, mold, and biohazard cleanup for residential and commercial customers. Closely mirrors First Light Restoration's service mix, IICRC certification standards, and 24/7 emergency response go-to-market approach.
- Cotton Global Disaster Services: Cotton is a national commercial-focused disaster restoration and logistics company serving large-loss commercial and industrial property damage events. Comparable to First Light Restoration / Kustom US in core restoration capabilities but skewed toward commercial/industrial versus the local team's mixed residential/commercial mix.
- BELFOR Property Restoration: BELFOR is the world's largest disaster recovery and property restoration company, offering emergency response, fire/smoke, water, and storm restoration to commercial and residential clients globally. Directly competes in the same large-loss and emergency restoration category as First Light Restoration / Kustom US, with overlapping customer base of insurers, property managers, and commercial owners.
- Restoration 1: Restoration 1 is a national franchise specializing in water damage, fire damage, and mold remediation with IICRC-certified technicians serving residential and commercial customers. Operates an analogous local-team, national-platform model to First Light Restoration / Kustom US.
Broad incumbents
- Coit Cleaning & Restoration: Coit is a long-standing national cleaning and restoration services provider offering carpet cleaning, air duct cleaning, and disaster restoration including water and fire damage. Overlaps with First Light Restoration on the restoration side but is a broader, more diversified incumbent.
- Servicemaster Restore: ServiceMaster Restore is a major national restoration brand offering disaster recovery as part of a broader home services portfolio (Terminix, Merry Maids, Furniture Medic). Comparable to First Light Restoration in restoration services but broader in scope and stronger in commercial/large-loss segment.
Regional players
- DryServ / DriForce: Regional water damage and structural drying specialists operating in markets overlapping Kentucky and the broader Midwest. Comparable to First Light Restoration on water-damage restoration capabilities and customer type, but with narrower geographic coverage and limited fire/storm restoration scope.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
First Light Restoration social profiles
Digital presenceFirst Light Restoration compliance and trust
Trust signalCompliance1 record
First Light Restoration financial estimates
Financial estimateRevenue estimate
Valuation estimate
First Light Restoration leadership team
Management profileNumber of profiles
First Light Restoration funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
First Light Restoration M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about First Light Restoration
What does First Light Restoration do?
First Light Restoration provides project-based disaster restoration services for residential and commercial properties. Its core work covers emergency response and professional remediation for water, fire, and storm damage, delivered by a local field team operating under the Kustom US national platform. Services are quoted per incident based on damage scope and required remediation.
Is First Light Restoration a public or private company?
First Light Restoration is a private company. It is classified as corporate owned and is currently acquired.
When was First Light Restoration founded?
First Light Restoration was founded in -1. It employs 11 to 50 people.
Where is First Light Restoration based?
First Light Restoration is headquartered in Louisville, United States, in the North America region.
How does First Light Restoration make money?
One revenue line is on record: disaster Restoration Services.
Who are First Light Restoration's main competitors?
Direct peers on record are Paul Davis Restoration, Rainbow Restoration, Servpro Industries, PuroClean, Cotton Global Disaster Services, BELFOR Property Restoration and Restoration 1. Broad incumbents are Coit Cleaning & Restoration and Servicemaster Restore. DryServ / DriForce is listed as a regional player.
Does First Light Restoration have an API?
No public API is recorded for First Light Restoration.
What industry is First Light Restoration in?
First Light Restoration's product category is Disaster Restoration Services. Its primary akta.pro industry code is HSAPAOAA, Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction), with a secondary code of HSAPAOAI, Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim). Its NAICS code is 562910 and its SIC code is 7600.