The Clinic by Cleveland Clinic
The Clinic by Cleveland Clinic is a virtual second opinion service that delivers written expert medical reviews from Cleveland Clinic specialists to patients across most US states and international markets, charging $1,690–$1,990 per US case and $4,500 internationally, with B2B distribution through employers, health plans, and referring providers.
- Company typePrivate
- Founded1921
- HeadquartersCleveland, United States
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What The Clinic by Cleveland Clinic does
The Clinic by Cleveland Clinic is a virtual second opinion (VSO) service operated by Cleveland Clinic, a nonprofit academic medical center founded in 1921. The service enables patients — primarily in the US and selected international markets — to obtain a written expert medical review of a diagnosis or treatment plan from a Cleveland Clinic specialist without traveling to a clinic. Patients register through a secure online portal, complete a live video intake with a nurse care manager, and have their medical records collected via a concierge process. The platform matches patients to a specialist within days, and delivers a written report, with an optional virtual visit consultation. Coverage spans more than a dozen specialty areas including oncology, cardiology, orthopaedics, neurology, gastroenterology, urology, Ob/Gyn, respiratory, endocrinology, plastic surgery, ophthalmology, and pediatrics.
The business model is a one-time per-case fee paid by the patient or sponsoring entity. US pricing is tiered at $1,690 for a written report only ('Guided Review') and $1,990 for a written report plus a virtual visit ('Physician Video Review'). International patients pay a flat $4,500 USD. The service is not insurance-billable; however, a dedicated B2B channel offers VSO as an employer-sponsored benefit or a health plan-covered option, often at no or reduced cost to the employee. Distribution is hybrid: direct-to-consumer via the Cleveland Clinic website, MyChart portal, and digital marketing, combined with enterprise/B2B sales to employers, health plans, and referring healthcare providers. The VSO product is embedded within Cleveland Clinic's broader digital ecosystem (Virtual Visits, MyChart) and supported by 23,000+ caregivers across 300+ physical locations, including international sites in London, Abu Dhabi, and Canada. Claimed outcomes include recommending a change in diagnosis or treatment plan in 67% of cases.
The Clinic by Cleveland Clinic firmographics
Firmographics- Name
- The Clinic by Cleveland Clinic
- Legal name
- Cleveland Clinic
- Website
- https://clinicbyclevelandclinic.com
- Company type
- Private
- Founded year
- 1921
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- The Clinic by Cleveland Clinic is a virtual second opinion service that delivers written expert medical reviews from Cleveland Clinic specialists to patients across most US states and international markets, charging $1,690–$1,990 per US case and $4,500 internationally, with B2B distribution through employers, health plans, and referring providers.
- Ownership category
- akta.pro rank
The Clinic by Cleveland Clinic industry classification
Industry- Product category
- Virtual Medical Second Opinion Services
- NAICS
- Offices of Physicians (except Mental Health Specialists) (621111)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Virtual Second Opinion & Care Navigation Platforms (HLALAAAF)
- akta.pro secondary industries
- Second Opinion & Expert Medical Review Platforms (HLALADAI), Second Opinion & Expert Matching Platforms (HLALALAC)
Keywords
Where The Clinic by Cleveland Clinic is headquartered
LocationHeadquarters
- HQ city
- Cleveland
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
The Clinic by Cleveland Clinic business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Concierge Virtual Second Opinion Services: One-time fee service for virtual second opinions. Two tiers: Concierge VSO (written report only) at $1,690 and Concierge Plus (written report + virtual visit) at $1,990. International patients pay $4,500 USD flat rate. Employer-sponsored plans may be provided at no or reduced cost.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Concierge VSO - Written Report Only |
| One time/ perpetual license | Pay-as-you-go | Concierge Plus - Written Report + Virtual Visit |
| One time/ perpetual license | Pay-as-you-go | International Virtual Second Opinion |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
The Clinic by Cleveland Clinic product offering
Product offeringCore offering
The Clinic by Cleveland Clinic delivers expert virtual second opinions from Cleveland Clinic specialists to patients with serious or complex medical conditions. Patients register through a secure online portal, complete a live video intake with a nurse care manager, and have records collected on their behalf; a written report is then produced by a matched specialist, with an optional virtual visit to review recommendations. The service is offered in the U.S. (most states) and internationally, and is also distributed via employer benefits and health plan partners. Supporting offerings include Virtual Visits (scheduled telehealth appointments) and the MyChart patient portal.
Product overview
The Clinic by Cleveland Clinic offers a Virtual Second Opinions (VSO) program as its primary service, providing patients with expert medical reviews without travel. The service operates in two tiers: Guided Review (written report only) and Physician Video Review (written report with optional virtual visit). Supporting services include Virtual Visits for online consultations and MyChart patient portal for health information access. The program covers multiple specialty areas including cancer, heart care, orthopaedics, neurology, digestive care, urology, Ob/Gyn, respiratory, endocrinology, plastic surgery, eye care, and pediatrics.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Second Opinions (VSO) Concierge virtual second opinion service providing patients with expert written reviews of a diagnosis or treatment plan from a matched Cleveland Clinic specialist, delivered through a secure portal with live nurse intake, concierge record collection, and an optional virtual physician visit. Available to U.S. residents in most states and to international patients (excluding listed restricted countries).
- Virtual Visits Online appointments that let patients consult with Cleveland Clinic providers via video or phone from home using a smartphone, tablet, or computer with internet access.
- MyChart Patient Portal Secure online patient portal that enables patients to access personal health information, schedule appointments, view test results, and communicate with healthcare providers at any time.
Quantifiable outcome
- 67% of virtual second opinions recommend a change in diagnosis or treatment plan
Companies that use The Clinic by Cleveland Clinic
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles2 records
The Clinic by Cleveland Clinic technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
The Clinic by Cleveland Clinic partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights6 records
The Clinic by Cleveland Clinic competitors and assessment
Company assessmentDirect peers
- Mayo Clinic: Top-tier U.S. academic medical center offering its own virtual second opinion services. Directly comparable to Cleveland Clinic as a competing brand-led VSO provider serving patients with serious diagnoses across multiple specialties.
- PinnacleCare: Specialized virtual second opinion and care navigation company focused on connecting members to top medical experts. Closely comparable in service model, pricing structure, and target use cases (serious diagnoses, surgical decisions).
- Included Health: Virtual care and care navigation platform offering expert medical reviews and second opinions, often bundled with employer benefits. Comparable as a VSO provider competing for employer-sponsored health benefit dollars.
- Johns Hopkins Medicine: Renowned academic medical system with telemedicine and remote expert consultation offerings. Comparable as a competing brand-driven second opinion and specialty consultation provider leveraging its specialist network.
- Memorial Sloan Kettering Cancer Center: Premier U.S. cancer center providing remote second opinions and expert consultations for oncology patients. Directly comparable for specialty cancer second opinions, a key demand driver for Cleveland Clinic's VSO.
- Mass General Brigham: Major academic medical system in Boston offering remote specialty consultations and second opinions. Comparable as a brand-led academic medical center competitor in the VSO and specialty telemedicine market.
- MD Anderson Cancer Center: Leading U.S. cancer center offering remote expert consultations and second opinions. Directly comparable for cancer-focused second opinion services, especially given Cleveland Clinic Cancer Institute's prominence.
Broad incumbents
- Amwell: Enterprise telehealth platform providing virtual urgent, scheduled, and specialty visits to health systems and employers. Comparable as a telehealth infrastructure and distribution competitor for employer and health plan channels.
- Doctor On Demand (Included Health): Virtual care platform offering urgent care, behavioral health, and specialty consults. Comparable as an employer and health plan telehealth partner competing for the same benefit-spend wallet.
- Teladoc Health: Large telehealth incumbent offering virtual visits and specialist consults across many categories. Overlaps with Cleveland Clinic's virtual visit offerings and broader employer telehealth distribution, though not specialist-only VSO.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
The Clinic by Cleveland Clinic social profiles
Digital presenceThe Clinic by Cleveland Clinic financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Clinic by Cleveland Clinic leadership team
Management profileNumber of profiles
The Clinic by Cleveland Clinic subsidiaries and ownership
Company hierarchySubsidiaries5 records
The Clinic by Cleveland Clinic funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Clinic by Cleveland Clinic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Clinic by Cleveland Clinic
What does The Clinic by Cleveland Clinic do?
The Clinic by Cleveland Clinic delivers expert virtual second opinions from Cleveland Clinic specialists to patients with serious or complex medical conditions. Patients register through a secure online portal, complete a live video intake with a nurse care manager, and have records collected on their behalf; a written report is then produced by a matched specialist, with an optional virtual visit to review recommendations. The service is offered in the U.S. (most states) and internationally, and is also distributed via employer benefits and health plan partners. Supporting offerings include Virtual Visits (scheduled telehealth appointments) and the MyChart patient portal.
Is The Clinic by Cleveland Clinic a public or private company?
The Clinic by Cleveland Clinic is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was The Clinic by Cleveland Clinic founded?
The Clinic by Cleveland Clinic was founded in 1921. It employs 11 to 50 people.
Where is The Clinic by Cleveland Clinic based?
The Clinic by Cleveland Clinic is headquartered in Cleveland, United States, in the North America region.
How does The Clinic by Cleveland Clinic make money?
One revenue line is on record: concierge Virtual Second Opinion Services.
Who are The Clinic by Cleveland Clinic's main competitors?
Direct peers on record are Mayo Clinic, PinnacleCare, Included Health, Johns Hopkins Medicine, Memorial Sloan Kettering Cancer Center, Mass General Brigham and MD Anderson Cancer Center. Broad incumbents are Amwell, Doctor On Demand (Included Health) and Teladoc Health.
Does The Clinic by Cleveland Clinic have an API?
No public API is recorded for The Clinic by Cleveland Clinic.
What industry is The Clinic by Cleveland Clinic in?
The Clinic by Cleveland Clinic's product category is Virtual Medical Second Opinion Services. Its primary akta.pro industry code is HLALAAAF, Virtual Second Opinion & Care Navigation Platforms, with a secondary code of HLALADAI, Second Opinion & Expert Medical Review Platforms. Its NAICS code is 621111 and its SIC code is 8011.