What ISI Telemanagement Solutions does

ISI Telemanagement Solutions, operating under the DBA ISI Analytics, is a privately held Unified Communications (UC) management software provider founded in 1977 and headquartered in Bannockburn, Illinois. The company delivers call queue analytics and call detail record (CDR) reporting for Microsoft Teams, Webex Calling, Cisco Unified Communications Manager (CUCM), and Avaya environments. The platform processes over 500 million calls monthly across 10,000+ active call queues and supports up to nine years of historical data retention, serving enterprise customers concentrated in financial services, healthcare, government, retail, energy, telecommunications, and education.

Name

ISI Telemanagement Solutions

Legal name

ISI Telemanagement Solutions, LLC

Website

https://isi-info.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

101–250 employees

Short description

ISI Telemanagement Solutions (DBA ISI Analytics) is a privately held Unified Communications management software provider delivering call queue analytics and CDR reporting across Microsoft Teams, Webex Calling, Cisco UCM, and Avaya for enterprise customers in financial services, healthcare, government, and retail.

Ownership category

akta.pro rank

Headquarters

HQ city

Schaumburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription - Queue Analytics Platform: Cloud-based subscription model providing call queue analytics, CDR reporting, and dashboards for unified communications platforms. The platform is offered as a managed service with tiered pricing based on call queue volume and features.
2. Compliance Recording Add-On: Secure call recording for regulatory compliance requirements, offered as an enterprise add-on to the core analytics platform
3. Call Speech Transcription: AI-powered call transcription and speech analytics powered by Verint technology, offered as an add-on feature

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

ISI Telemanagement Solutions (dba ISI Analytics) provides enterprise telecom analytics software including call accounting, Call Detail Record (CDR) reporting, real-time queue analytics, compliance-grade call recording, and speech transcription. The solutions are sold to organizations that need to monitor, audit, and report on telephony usage and call center performance across their communications infrastructure.

Product overview

ISI Telemanagement Solutions offers a unified Queue Analytics and Call Detail Reporting platform with specialized modules for Microsoft Teams, Webex Calling, Cisco UCM, and Avaya environments. The core Queue Analytics Platform provides contact center-grade insights including real-time dashboards, agent performance monitoring, and historical trend reporting. The CDR Reporting product covers call detail records across multiple UC platforms. Add-on modules include Call Accounting, Compliance Call Recording, and AI-powered Speech Transcription (powered by Verint). The platform processes over 500 million calls monthly across 10,000+ active call queues.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Accounting Software

Quantifiable outcome

• $500,000 annual savings for large healthcare system customer
• +2 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability2 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• Microsoft TeamscoreTechnology or IntegrationDeep native integration with Microsoft Teams providing advanced call queue reporting, manager dashboards, and agent performance metrics for Teams Call Queues and Auto Attendants. Available on Microsoft Azure Marketplace.
• Webex / CiscocoreTechnology or IntegrationFirst-of-its-kind analytics for Webex Calling call queues and hunt groups, integrated with Webex Control Hub and available on Webex App Hub. Enhanced reporting capabilities beyond native Webex Control Hub.
• Cisco UCM (CUCM)coreTechnology or IntegrationCall detail records (CDR) and analytics for Cisco Unified Communications Manager with enhanced reporting beyond native Cisco CAR capabilities, Hunt Group analytics and UCCX integration.
• AvayacoreTechnology or IntegrationComprehensive call reporting for Avaya communication systems with multi-platform visibility and consolidated reporting, legacy system integration with modern analytics.
• VerintsupportingTechnology or IntegrationAI-powered call transcription and speech analytics powered by Verint technology for compliance recording and quality assurance capabilities.
• Microsoft Azure MarketplacecoreGTM or Marketing PartnerISI Analytics Queue Dashboard available on Microsoft Azure Marketplace enabling enterprise customers to discover, evaluate, and purchase the solution through Microsoft's commerce experience.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• CallMiner: CallMiner provides speech and interaction analytics for contact centers and enterprise voice estates. It overlaps most directly with ISI on call transcription, QA, and performance analytics across UC environments.
• Calabrio: Calabrio offers workforce engagement management and call analytics for contact centers. It competes with ISI's queue analytics and quality monitoring capabilities, particularly in enterprises running Cisco or Genesys.
• Envision (formerly OSI / Envision Telephony): Envision provides call accounting and CDR reporting for enterprise voice environments including Cisco and Avaya. It is a close direct peer to ISI's call accounting and CDR modules.

Broad incumbents

• NICE: NICE is a broad incumbent in CX analytics, workforce engagement, and compliance recording. It is a larger, broader alternative to ISI's specialized UC analytics, often competing in enterprise RFPs for analytics layer.
• Verint: Verint is both a technology partner and a broader incumbent competitor in speech analytics, compliance recording, and quality monitoring. Its full suite competes with ISI's transcription and QA add-ons while powering them.
• Genesys: Genesys provides cloud contact center and workforce engagement with native analytics. It overlaps with ISI in queue/agent performance reporting but offers a much broader CCaaS platform as the system of record.
• Five9: Five9 is a cloud CCaaS provider with native analytics, AI, and workforce engagement. It competes with ISI's contact-center-grade insights by bundling analytics into a full cloud contact center platform.
• Talkdesk: Talkdesk provides cloud contact center with native AI-powered analytics and quality management. It targets the same enterprise buyers seeking analytics without operational overhead, competing on depth vs. ISI's specialization.

Emerging players

• Veraction: Veraction offers contact center analytics and performance management for enterprise voice estates. It competes with ISI on queue/agent analytics but with a smaller footprint and narrower enterprise presence.
• Awaken Intelligence: Awaken Intelligence is a niche UC analytics provider focused on Microsoft Teams and contact center reporting. It is an emerging direct peer to ISI's Teams-native queue analytics offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ISIAnalytics
• LinkedInlinkedin.com/company/isi-telemanagement-solutions
• Xx.com/ISITele
• Facebookfacebook.com/isitelemanagement

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISI Telemanagement Solutions