Awaken Intelligence
- Company typePrivate
- Founded2019
- HeadquartersIpswich, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Awaken Intelligence firmographics
Firmographics- Name
- Awaken Intelligence
- Website
- https://awaken.io
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Awaken Intelligence industry classification
Industry- Product category
- Contact Centre AI Software
- NAICS
- Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Awaken Intelligence is headquartered
LocationHeadquarters
- HQ city
- Ipswich
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Awaken Intelligence business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales
Revenue model
- AI Software Subscriptions: AI software developer for contact centers with demonstrated strong revenue growth of 817% over two years.
Go-to-market motion1 record
Awaken Intelligence product offering
Product offeringCore offering
Awaken Intelligence develops AI-driven contact centre software that blends human agent teams with automation. The platform delivers AI-driven conversational analytics to extract insight from customer interactions and dynamic agent guidance to assist agents in real time, targeting contact centre operators in the USA, UK, Australia, and Europe.
Product overview
Awaken Intelligence is a UK-based AI software developer for contact centers. The company offers AI solutions for contact centers and has demonstrated strong revenue growth of 817% over two years. The company serves clients in multiple regions including the USA, UK, Australia, and Europe. Specific product/module names are not available in the provided source data.
Differentiator
Problem solved
Functional benefit
Products and services
- Awaken Intelligence Contact Centre Software AI-driven contact centre software that blends human agent teams with automation, delivering AI-driven conversational analytics and dynamic agent guidance for contact centre operators in the USA, UK, Australia, and Europe.
Quantifiable outcome
- 817% revenue growth over two years
Companies that use Awaken Intelligence
Customer profileSegments1 record
Ideal customer profiles1 record
Awaken Intelligence technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Awaken Intelligence partnerships and signals
Strategic signalScale indicators3 records
Recent moves4 records
Expansion highlights4 records
Awaken Intelligence competitors and assessment
Company assessmentBroad incumbents
- NICE Ltd. NICE offers a broad contact center suite including real-time agent guidance, speech analytics, and conversational AI, making it a deep-pocketed incumbent competing for the same enterprise buyers Awaken targets.
- Genesys: Genesys is a global leader in contact center as a service (CCaaS) with an expanding portfolio of AI-powered agent assist, bots, and analytics — a broad incumbent whose AI features directly overlap Awaken's wedge.
- Five9: Five9 is a major cloud contact center platform increasingly embedding AI for agent assist, virtual agents, and analytics, competing with Awaken on enterprise contact center automation deals.
- Talkdesk: Talkdesk provides cloud contact center solutions with AI capabilities including agent assist and conversation analytics, representing a scaled incumbent competing for Awaken's mid-market and enterprise customers.
Direct peers
- Capacity: Capacity offers a unified CX automation platform with AI agents, real-time agent assist, conversation intelligence, and outbound campaigns for contact centers — directly mirroring Awaken's agent-assist and conversational analytics positioning across multiple industries.
- Cresta: Cresta provides real-time agent-assist and conversational AI specifically for contact centers, with offerings like agent guidance, coaching, and conversation intelligence that directly overlap Awaken's stated product capabilities.
- Observe.AI: Observe.AI delivers conversation intelligence, agent coaching, auto QA, and real-time agent assist for contact centers, competing head-to-head with Awaken's analytics and guidance value proposition.
- Balto: Balto provides real-time agent guidance, conversational AI coaching, and QA tools for contact center agents — a narrow but direct competitor to Awaken's dynamic agent guidance offering.
- ASAPP: ASAPP builds AI-native contact center software including agent assist, voice/chat automation, and conversation analytics, targeting enterprise customer experience teams comparable to Awaken's buyer profile.
Emerging players
- Sembly AI: Sembly AI applies conversational AI to meeting and customer interaction intelligence, with partial overlap in conversation analytics and agent insights relevant to contact center use cases.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Awaken Intelligence social profiles
Digital presenceAwaken Intelligence financial estimates
Financial estimateRevenue estimate
Valuation estimate
Awaken Intelligence leadership team
Management profileNumber of profiles
Profiles3 records
Awaken Intelligence funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Awaken Intelligence M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Awaken Intelligence
What does Awaken Intelligence do?
Awaken Intelligence develops AI-driven contact centre software that blends human agent teams with automation. The platform delivers AI-driven conversational analytics to extract insight from customer interactions and dynamic agent guidance to assist agents in real time, targeting contact centre operators in the USA, UK, Australia, and Europe.
When was Awaken Intelligence founded?
Awaken Intelligence was founded in 2019. It employs 11 to 50 people.
Where is Awaken Intelligence based?
Awaken Intelligence is headquartered in Ipswich, United Kingdom, in the Europe region.
How does Awaken Intelligence make money?
One revenue line is on record: AI Software Subscriptions.
Who are Awaken Intelligence's main competitors?
Broad incumbents on record are NICE Ltd., Genesys, Five9 and Talkdesk. Direct peers are Capacity, Cresta, Observe.AI, Balto and ASAPP. Sembly AI is listed as an emerging player.
Does Awaken Intelligence have an API?
No public API is recorded for Awaken Intelligence.
What industry is Awaken Intelligence in?
Awaken Intelligence's product category is Contact Centre AI Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 513210 and its SIC code is 7372.