Fixpoint
Fixpoint is a Tokyo-based Japanese software company that develops the Kompira series for IT operations automation (cloud and on-premises) and the Know+ AI knowledge-sharing platform, selling to enterprise customers in telecommunications, power, financial, and manufacturing sectors in Japan via direct sales and SIer channel partners.
- Company typePrivate
- Founded2013
- HeadquartersTokyo, Japan
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Fixpoint does
Fixpoint, Inc. is a Tokyo-based Japanese technology company founded in April 2013 by Representative Director Masaki Misumi, developing system operations automation software under the Kompira product brand. The Kompira series — spanning Kompira cloud (SaaS), Kompira Enterprise (on-premises/hybrid), and modular add-ons including AlertHub (alert processing with OpenTelemetry distributed tracing), Sonar (configuration management), Greac (remote access), and Kroker (remote operations monitoring) — automates monitoring, judgment, and execution workflows across existing IT environments (monitoring tools, ITSM, RPA, cloud, and network devices) without requiring replacement of incumbent systems. The company sells to enterprise customers in Japan across telecommunications, power/energy, financial services, and manufacturing sectors via a direct sales-led motion complemented by an SIer and IT vendor channel partner program, with pricing structured as SaaS subscriptions plus professional services and ongoing maintenance/support. Revenue lines include Kompira series subscriptions (recurring SaaS), professional services for implementation and integration, and planned Know+ subscriptions.
The company's revenue model combines subscription (Kompira SaaS, maintenance/support) and professional services (implementation, automation consulting). The go-to-market is sales-led for enterprise deals, with channel partner development via SIers and IT vendors, event-driven acquisition through technical conferences and community study sessions, and a new inside sales / self-serve / PLG motion being built around the upcoming Know+ AI product (beta in April 2026 with freemium and planned hybrid usage-and-role-based pricing). Fixpoint is ISO/IEC 27001:2022 certified (renewed through August 2026) and the company is privately held with no disclosed external funding rounds, no parent company, and founder-led ownership with no recorded M&A activity.
In 2026, Fixpoint is extending its product surface into AI with Know+ (Knowtas), an LLM/RAG-based knowledge-sharing infrastructure that aggregates flow information (chat, SFA, project management) and stock information (documents, wikis) from enterprise SaaS tools including Microsoft Teams, Slack, Backlog, GitHub, Mazrica Sales, and DocBase, and auto-generates reports, meeting minutes, and documentation. The company has stated a 2x business and organizational expansion target within 2-3 years, is hiring across sales and AI product functions, and relocated to larger headquarters in Meguro-ku in June 2026 to support scaling. Geographic scope remains Japan-domestic only, and total headcount is not publicly disclosed (estimated 20-40 across known organizational units).
Fixpoint firmographics
Firmographics- Name
- Fixpoint
- Legal name
- 株式会社フィックスポイント
- Website
- https://fixpoint.co.jp
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Fixpoint is a Tokyo-based Japanese software company that develops the Kompira series for IT operations automation (cloud and on-premises) and the Know+ AI knowledge-sharing platform, selling to enterprise customers in telecommunications, power, financial, and manufacturing sectors in Japan via direct sales and SIer channel partners.
- Ownership category
- akta.pro rank
Fixpoint industry classification
Industry- Product category
- IT Operations Automation
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Incident, Problem & Change Management Platforms (HDAEALAI)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), Service Reliability Engineering (SLO/SLI) & Reliability Analytics (HDABAJAL), Configuration & Change Management (Backup/Restore/Compliance) (HDAFAMAB), Distributed Tracing (HDABAJAD)
Keywords
Where Fixpoint is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
Fixpoint business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Kompira Series Subscription: SaaS subscription model for system operations automation platform Kompira. Includes core automation, monitoring integration, and related services.
- Professional Services: Implementation support, system integration, and consulting services for Kompira deployment and automation consulting.
- Know+ SaaS Subscription (Planned): Planned SaaS subscription for Know+ AI knowledge platform. Beta version free; pricing to be determined based on usage frequency and role.
- Maintenance and Support Services: Ongoing maintenance and support services for deployed Kompira systems.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Annual | Know+ Hybrid Plan for Every Role |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels6 records
Fixpoint product offering
Product offeringCore offering
Fixpoint provides the Kompira series, a system operations automation platform that orchestrates monitoring, judgment, and execution workflows across existing IT environments (monitoring tools, ITSM, RPA, cloud, network devices) without requiring large-scale replacement. It also develops Know+ (Knowtas), an AI-powered knowledge-sharing infrastructure that aggregates information from SFA, chat, email, and project management tools, and uses LLM/RAG to auto-generate reports, meeting minutes, and documentation.
Product overview
Fixpoint provides the Kompira series, a system operations automation platform available as cloud SaaS (Kompira cloud) and on-premises/hybrid (Kompira Enterprise). The series includes specialized modules: Kompira AlertHub for alert notification management, Kompira Sonar for configuration management, Kompira Greac for remote access, and Kroker for remote operations monitoring — all sharing the same underlying automation engine. Fixpoint also develops a new AI-powered product line, including Know+ (Knowtas), a knowledge-sharing infrastructure that uses AI to aggregate information from enterprise SaaS tools and generate reports, positioned for beta release in April 2026. The company is additionally developing AI agents for enterprise knowledge management using LLM/RAG technologies.
Differentiator
Problem solved
Functional benefit
Brands
- Kompira: システム運用自動化プラットフォーム。監視ツール・ITSM・クラウド・ネットワーク機器と連携し、運用の自動化を実現する製品群。
- Know+（ノウタス）
Products and services
- Kompira series System operations automation platform family that automates monitoring, judgment, and execution workflows across existing monitoring tools, ITSM, RPA, cloud, and network devices. Designed for enterprise IT operations teams in telecommunications, power/energy, financial, and manufacturing sectors.
- Kompira cloud
Quantifiable outcome
- Information search time reduction through AI-powered aggregation
- +2 more outcomes
Companies that use Fixpoint
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
Fixpoint technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability7 records
Feature4 records
Fixpoint partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- Microsoft TeamscoreKnow+ integrates with Microsoft Teams as a chat tool to collect flow information for AI-powered knowledge aggregation and report generation.
- SlackcoreKnow+ integrates with Slack as a chat tool to collect conversational data for knowledge management and insight generation.
- BacklogcoreKnow+ integrates with Backlog project management tool to aggregate task progress and project status information.
- GitHubcoreKnow+ integrates with GitHub for project management data aggregation and development status tracking.
- Mazrica SalescoreKnow+ integrates with Mazrica Sales (SFA/CRM) to aggregate sales pipeline, customer history, and activity data for sales intelligence.
- DocBasecoreKnow+ integrates with DocBase document management tool for stock information aggregation and knowledge base enrichment.
- Azure (Microsoft)supportingTechnical blog indicates use of Azure Container Apps and Azure Service Bus Queue for distributed tracing and microservices architecture in Kompira AlertHub.
- New RelicsupportingTechnical blog details migration to New Relic for API monitoring and distributed tracing observability platform.
- BSI Group JapansupportingBSI Group Japan serves as the certification body for ISO/IEC 27001:2022 (JIS Q 27001:2023) certification, renewed through August 2026.
Scale indicators5 records
Recent moves7 records
Expansion highlights7 records
Fixpoint competitors and assessment
Company assessmentDirect peers
- PagerDuty: PagerDuty provides incident response, on-call management, and alert orchestration for IT operations teams — directly comparable to Kompira AlertHub's alert notification and workflow automation capabilities for enterprise DevOps/SRE use cases.
- Datadog: Datadog is a cloud observability platform providing monitoring, distributed tracing, and API synthetics — directly comparable to Kompira AlertHub's OpenTelemetry-based distributed tracing and API monitoring stack, and explicitly used by Fixpoint's product engineering.
- New Relic: New Relic provides observability, distributed tracing, and synthetic monitoring — Kompira AlertHub is built on New Relic as its observability backend, and the platforms compete for the same enterprise monitoring and SRE budget.
- Notion: Notion is a leading AI-augmented workspace and knowledge management platform — directly comparable to Know+'s positioning as an AI-powered knowledge-sharing infrastructure that auto-generates reports and answers questions from integrated SaaS tools.
- Ansible (Red Hat): Ansible is a widely adopted IT automation platform for configuration management and orchestration — directly comparable to Kompira's core workflow orchestration and automation of monitoring, ITSM, cloud, and network devices.
Broad incumbents
- ServiceNow: ServiceNow is the leading enterprise ITSM and workflow automation platform globally; it overlaps broadly with Kompira's IT operations automation and incident/problem/change management, but at much larger scale and across a broader portfolio.
- Atlassian (Confluence / Opsgenie / Jira Service Management): Atlassian's Confluence, Opsgenie, and Jira Service Management overlap with both Kompira (alerting, ITSM) and Know+ (knowledge management, team documentation) — making it a direct competitor across Fixpoint's full product portfolio.
- Splunk (Cisco): Splunk provides enterprise observability, monitoring, and IT operations analytics at large scale — a broad incumbent comparable to Fixpoint's Kompira cloud and AlertHub observability offering, with significantly greater resources post-Cisco acquisition.
- Zendesk: Zendesk offers enterprise service desk and knowledge management solutions — broadly comparable to Know+'s service-desk-adjacent knowledge and Q&A capabilities, though targeted at customer support rather than internal operations.
Emerging players
- PagerDuty / BigPanda: BigPanda provides AIOps-driven incident correlation and alert automation — comparable in spirit to Kompira AlertHub's alert processing and workflow automation for IT operations, but specialized in AIOps correlation rather than general workflow orchestration.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Fixpoint social profiles
Digital presenceFixpoint compliance and trust
Trust signalCompliance1 record
Fixpoint financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fixpoint leadership team
Management profileNumber of profiles
Profiles1 record
Fixpoint funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fixpoint M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fixpoint
What does Fixpoint do?
Fixpoint provides the Kompira series, a system operations automation platform that orchestrates monitoring, judgment, and execution workflows across existing IT environments (monitoring tools, ITSM, RPA, cloud, network devices) without requiring large-scale replacement. It also develops Know+ (Knowtas), an AI-powered knowledge-sharing infrastructure that aggregates information from SFA, chat, email, and project management tools, and uses LLM/RAG to auto-generate reports, meeting minutes, and documentation.
Is Fixpoint a public or private company?
Fixpoint is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Fixpoint founded?
Fixpoint was founded in 2013. It employs 11 to 50 people.
Where is Fixpoint based?
Fixpoint is headquartered in Tokyo, Japan, in the Asia region.
How does Fixpoint make money?
Four revenue lines are on record. Kompira Series Subscription is the primary driver. The others are professional Services, know+ SaaS Subscription (Planned) and maintenance and Support Services.
Who are Fixpoint's main competitors?
Direct peers on record are PagerDuty, Datadog, New Relic, Notion and Ansible (Red Hat). Broad incumbents are ServiceNow, Atlassian (Confluence / Opsgenie / Jira Service Management), Splunk (Cisco) and Zendesk. PagerDuty / BigPanda is listed as an emerging player.
Does Fixpoint have an API?
Yes. Kompira cloud provides API monitoring capabilities. The product development team uses Datadog and New Relic APIs for monitoring infrastructure. The blog article discusses Datadog's Synthetic test API (Single API test and Multistep API tests) and New Relic's Synthetic API tests (Scripted API monitors written in Node.js), indicating API-based integrations and monitoring.
What industry is Fixpoint in?
Fixpoint's product category is IT Operations Automation. Its primary akta.pro industry code is HDAEALAI, IT Incident, Problem & Change Management Platforms, with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 51821 and its SIC code is 7372.