Zerviz
Zerviz is a Chile-founded, Latin America-focused digital transformation integrator that combines customer experience (CX), multicloud infrastructure, 24/7 managed services, and certified tech staffing for mid-sized and large enterprises, anchored by Premier Zendesk and Silver Five9 partner status.
- Company typePrivate
- Founded2017
- HeadquartersSantiago, Chile
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Zerviz does
Zerviz Group is a Santiago, Chile-based digital transformation integrator founded in 2017, specializing in customer experience (CX), cloud infrastructure, managed services, and technology staffing for mid-sized and large enterprises across Latin America. The company operates a four-pillar portfolio: (1) Experience Management (XM) covering omnichannel CX strategy, sentiment and voice-of-customer analytics, and journey orchestration; (2) Cloud Services spanning migration, modernization, multicloud architecture, and native application development on AWS, Azure, and Google Cloud; (3) Managed Services providing 24/7 infrastructure monitoring, security, compliance, and help desk support; and (4) Staffing Augmentation supplying certified developers, architects, cybersecurity specialists, data scientists, and CX consultants on demand. The technology stack is built on partner platforms—Zendesk (Premier Partner), Five9 (Silver Partner), Qualtrics, Braze, and Kore.ai—with proprietary integrations and an in-house virtual assistant called ADA. Zerviz's stated quantifiable outcomes include up to 80% reduction in contact center costs via cloud migration and 60% faster time-to-market through its staffing augmentation model.
Zerviz monetizes through three primary streams: platform licensing subscriptions (reselling partner CX, contact center, and cloud solutions), implementation and consulting projects (CX strategy, technology deployment, process redesign, training, and go-live), and recurring managed services. Pricing is custom and quote-based, typically structured as multi-year contracts with SLAs; the company begins engagements with free exploratory conversations and digital maturity diagnostics. Its go-to-market is direct enterprise field sales across Chile, Argentina, Colombia, Peru, Mexico, and the United States (Los Angeles), supplemented by partner-led distribution through its technology alliances. The customer base is concentrated in Banking (Banco de Chile, Itaú, Bancolombia, Banco Pichincha, Santander Río), Healthcare (RedSalud, Banmedica, Bupa, Roche), Education, Retail (SMU, Rosen, Arauco), Automotive (Gildemeister, CMT, Autoland), Insurance, Logistics (Scharff), and Travel (LATAM Airlines). The company is privately held and founder-controlled, with CEO Mario Bustos and commercial director Julio Farías as co-founders, and no disclosed external institutional investors.
The company positions itself as a regional alternative to global SI/consulting firms by combining Latin American cultural and regulatory specialization with multi-vendor platform expertise, claiming over 100 successful CX transformations since 2019 and 2024 recognition as a leading regional digital transformation firm. Its distribution is anchored by top-tier partner designations with Zendesk and AWS (Lambda, Connect, API Gateway delivery certified) plus Silver Partner status with Five9, and certifications across the three major hyperscalers. Operational signals include ISO 27001 certification, six-country office footprint, and an organic content marketing engine (blog, podcast, social, free diagnostics). No revenue, ARR, headcount, or funding figures are publicly disclosed.
Zerviz firmographics
Firmographics- Name
- Zerviz
- Legal name
- Zerviz Group
- Website
- https://zervizgroup.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Zerviz is a Chile-founded, Latin America-focused digital transformation integrator that combines customer experience (CX), multicloud infrastructure, 24/7 managed services, and certified tech staffing for mid-sized and large enterprises, anchored by Premier Zendesk and Silver Five9 partner status.
- Ownership category
- akta.pro rank
Zerviz industry classification
Industry- Product category
- Digital Transformation & Customer Experience Services
- NAICS
- Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Business Process & Digital Transformation Consulting (BPAEAAAD)
- akta.pro secondary industries
- Digital & Technology Transformation Consulting (BPAHACAH), Cloud Architecture & Migration Integration (BPAEAAAH), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
Keywords
Where Zerviz is headquartered
LocationHeadquarters
- HQ city
- Santiago
- HQ country
- Chile
- HQ region
- Latin America
Offices6 records
Markets served
Zerviz business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Licensing Subscriptions: Platform licensing for CX, contact center, and cloud solutions, sold as recurring subscriptions with clients able to purchase licenses and associated services through Zerviz, centralizing commercial relationship and support.
- Implementation and Consulting Projects: Implementation consulting projects including CX strategy design, technology implementation, process redesign, training, and go-live support. Combined with recurring services for ongoing managed operations.
- Managed Services: 24/7 infrastructure monitoring, security management, compliance, backups, technical support and multichannel help desk, preventive and corrective maintenance, and performance reporting delivered as ongoing managed services.
- Staff Augmentation: Staff augmentation model providing certified tech talent on demand — developers, architects, cybersecurity specialists, data scientists, ML engineers, project managers, and CX consultants with flexible team models by role or cell.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise subscriptions based on platform, user volume, and service scope |
| Other | Multi-year contract | Project-based and managed service pricing varies by scope |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Zerviz product offering
Product offeringCore offering
Zerviz delivers integrated digital transformation services for mid-sized and large enterprises in Latin America, organized around four pillars: Experience Management (XM) strategies, Cloud Services (AWS/Azure/GCP migration and multicloud architecture), 24/7 Managed Services for IT infrastructure, and Staffing Augmentation of certified tech talent. The company acts as a Premier Partner of Zendesk, Silver Partner of Five9, and certified partner of AWS, Azure, and Google Cloud, integrating these platforms with proprietary AI capabilities such as the ADA Virtual Assistant to deliver omnichannel customer experience transformations.
Product overview
Zerviz offers a four-pillar service portfolio centered on digital transformation and customer experience (CX). The core offering is organized around: (1) Experience Management (XM) — strategies and platforms for omnichannel customer experience; (2) Cloud Services — infrastructure on AWS, Azure, and Google Cloud; (3) Managed Services — 24/7 IT operations and monitoring; and (4) Staffing Augmentation — on-demand specialized talent. The company also offers an Omnichannel Contact Center built on platforms like Zendesk and Five9, plus a proprietary virtual assistant called ADA. The portfolio is unified through integrations with Qualtrics (XM), Braze (engagement), and Kore.ai (conversational AI), with managed services wrapping ongoing operations. Zerviz does not sell packaged software products; it acts as an integrator and strategic partner delivering consulting, implementation, managed services, and specialized talent.
Differentiator
Problem solved
Functional benefit
Products and services
- Experience Management (XM)
- Cloud Services
Quantifiable outcome
- Time-to-market 60% faster through staffing augmentation model
- +2 more outcomes
Companies that use Zerviz
Customer profileNamed customers19 records
Segments7 records
Ideal customer profiles4 records
Zerviz technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature6 records
Zerviz partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- ZendeskcoreZerviz is a Premier Partner of Zendesk in Latin America. They design and implement omnichannel customer experience platforms for support, sales, and service teams, adapting Zendesk to each company's culture and processes. Zerviz offers implementation, optimization, ongoing support, and license sales through this partnership, covering helpdesks, omnichannel support (email, chat, WhatsApp, social), CRM integrations, and productivity tools.
- Five9coreZerviz is a Silver Partner of Five9. Through this alliance, they integrate artificial intelligence and automation into interaction management, deploying cloud contact center solutions that improve productivity, reduce costs, and increase customer satisfaction. Solutions include intelligent contact centers, automated routing and voice bots, and CRM integrations with Salesforce, Zendesk, and HubSpot.
- AWS (Amazon Web Services)coreZerviz is a certified AWS delivery partner holding multiple AWS delivery partner designations including Lambda Delivery, Connect Delivery, and Amazon API Gateway Delivery. They design and implement multicloud architectures and secure migration strategies, helping companies scale operations, optimize costs, and ensure operational continuity using AWS services including cloud-native applications, VDI (WorkSpaces), and infrastructure solutions.
- AzurecoreAs a certified partner for Microsoft Azure, Zerviz designs and implements multicloud infrastructure solutions leveraging Azure's capabilities for security and enterprise performance. Azure is integrated as part of Zerviz's multicloud strategy alongside AWS and Google Cloud.
- Google CloudcoreZerviz operates as a certified Google Cloud partner, integrating GCP into their multicloud strategy. Part of their cloud solutions ecosystem that includes AWS and Azure for comprehensive multicloud and hybrid infrastructure implementations.
- QualtricscoreAs a Qualtrics partner, Zerviz helps organizations measure, analyze, and act on customer, employee, and user experiences. They create real-time feedback management ecosystems that drive data-based decisions, including satisfaction surveys, NPS programs, Employee Experience, and Voice of Customer (VoC) programs.
- BrazecoreBraze enables Zerviz to power personalized engagement strategies through automated omnichannel campaigns. Zerviz implements journeys that strengthen brand-customer relationships, optimizing communication in real time. Solutions include personalized omnichannel campaigns, AI-powered marketing automation, and CRM and CDP integrations.
- Kore.aicoreThrough Kore.ai, Zerviz helps companies incorporate next-generation virtual agents that improve operational efficiency and service experience. They create conversational experiences with natural language and complex process automation, including customer and employee service bots, ticket automation, FAQ support, and multilingual capabilities.
- Amcham Chile (American Chamber of Commerce)minorZerviz maintains an alliance with Amcham Chile (Cámara Chileno Norteamericana de Comercio), participating in innovation and business development initiatives that strengthen their position in the regional ecosystem.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Zerviz competitors and assessment
Company assessmentDirect peers
- Globant: NYSE-listed Latin American digital transformation and IT services firm offering consulting, CX, cloud, and AI engineering across the same enterprise verticals as Zerviz. Operates at much larger scale but pursues an adjacent integrator playbook.
- CI&T: NYSE-listed Brazilian digital transformation specialist combining technology consulting, managed services, and AI-led engineering for enterprise customers. Closest direct peer in business model and target market.
- BairesDev: Latin America-headquartered nearshore software development and IT services firm focused on staff augmentation and digital transformation, overlapping heavily with Zerviz's staffing and managed services pillars.
- Stefanini: Brazilian-origin global IT services and consulting firm offering CX, cloud, AI, and managed services to enterprise clients. Direct overlap on the multi-pillar integrator model Zerviz pursues.
- Neoris: Latin America-headquartered digital transformation and IT services firm with a strong regional presence across the same markets as Zerviz. Comparable scale, vertical coverage, and integrator model.
- Encora: Nearshore digital engineering and IT services firm with strong Latin American delivery centers, competing for enterprise CX, cloud, and AI engineering mandates similar to Zerviz's customer experience practice.
Others
Broad incumbents
- Avanade: Accenture-Microsoft joint venture delivering enterprise cloud, CX, and managed services globally, with deep Azure and Dynamics expertise. Competes with Zerviz on cloud and managed services engagements from a much larger base.
- Accenture: Global systems integrator offering digital, cloud, and CX consulting at massive scale. Sets the competitive ceiling on enterprise transformation deals in LatAm and globally.
- Mphasis: Global IT services firm with significant Latin American operations, providing cloud, CX, and managed services to enterprise clients. Competes in the same customer pool with a broader, lower-cost delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Zerviz social profiles
Digital presenceZerviz compliance and trust
Trust signalCompliance4 records
Zerviz financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zerviz leadership team
Management profileNumber of profiles
Profiles5 records
Zerviz funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zerviz M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zerviz
What does Zerviz do?
Zerviz delivers integrated digital transformation services for mid-sized and large enterprises in Latin America, organized around four pillars: Experience Management (XM) strategies, Cloud Services (AWS/Azure/GCP migration and multicloud architecture), 24/7 Managed Services for IT infrastructure, and Staffing Augmentation of certified tech talent. The company acts as a Premier Partner of Zendesk, Silver Partner of Five9, and certified partner of AWS, Azure, and Google Cloud, integrating these platforms with proprietary AI capabilities such as the ADA Virtual Assistant to deliver omnichannel customer experience transformations.
Is Zerviz a public or private company?
Zerviz is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Zerviz founded?
Zerviz was founded in 2017. It employs 11 to 50 people.
Where is Zerviz based?
Zerviz is headquartered in Santiago, Chile, in the Latin America region.
How does Zerviz make money?
Four revenue lines are on record. Platform Licensing Subscriptions are the primary driver. The others are implementation and Consulting Projects, managed Services and staff Augmentation.
Who are Zerviz's main competitors?
Direct peers on record are Globant, CI&T, BairesDev, Stefanini, Neoris and Encora. TIVIT is listed as an others. Broad incumbents are Avanade, Accenture and Mphasis.
Does Zerviz have an API?
No public API is recorded for Zerviz.
What industry is Zerviz in?
Zerviz's product category is Digital Transformation & Customer Experience Services. Its primary akta.pro industry code is BPAEAAAD, Business Process & Digital Transformation Consulting, with a secondary code of BPAHACAH, Digital & Technology Transformation Consulting. Its NAICS code is 5415 and its SIC code is 7373.