Information Technology Disaster Resource Center

What Information Technology Disaster Resource Center does

Information Technology Disaster Resource Center (ITDRC) is a Fort Worth, Texas-based 501(c)(3) nonprofit (EIN 26-3865869) founded in 2008 that provides free technology and connectivity services to disaster-affected communities and the relief organizations supporting them. Its core offering is rapid deployment of connectivity, power, and clean-water systems within 24 hours of an event, sustained over a typical 3–6 week deployment window. The technology stack includes more than 2,000 rapid response technology systems in aggregate, encompassing satellite-powered Wi-Fi (SatCOLTs, SPOTs), Cell on Light Trucks (COLTs), microwave shot technology in partnership with AT&T, mobile charging stations, solar microgrids, water purification, terrain-mapping drones, and cyber-incident recovery infrastructure, with Amazon Web Services committed to providing 2,000+ units by 2027. ITDRC runs the projectConnect digital equity initiative (700+ community Wi-Fi sites), the Disaster Tech Task Force volunteer program, and a Remote Response Team offering help desk, GIS, network design, and project management support.

ITDRC serves a hybrid customer base of local, state, and federal emergency management agencies, public safety entities, tribal governments, hospitals, schools, NGOs (American Red Cross, Team Rubicon, Salvation Army), and affected communities, and is a designated FEMA Tech Sector Collaboration Partner. The organization is volunteer-driven, with 5,000–6,458 trained technical volunteers (field-deployable members are formally trained in ICS/NIMS) supported by a small core staff. All services are provided at no cost to beneficiaries, with operations funded through private donations, foundation and corporate grants (notably a $1M Truist Foundation grant for Hurricane Milton in October 2024), and in-kind technology donations from corporate partners including AWS, AT&T, Walmart Foundation, T-Mobile, Verizon, Cisco, Microsoft, Google, Dell, HP, and Intel. The organization holds a 4-Star Charity Navigator rating and BBB Wise Giving Alliance accreditation.

Name

Information Technology Disaster Resource Center

Legal name

Information Technology Disaster Resource Center Inc.

Website

https://itdrc.org

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ITDRC is a 501(c)(3) nonprofit that deploys volunteer-driven rapid response technology systems, including satellite Wi-Fi, cellular, and power units, to restore connectivity for communities, governments, and relief organizations within 24 hours of a disaster, funded entirely by donations and corporate in-kind contributions.

Ownership category

akta.pro rank

Product category

Disaster Response and Emergency Technology Services

NAICS

Emergency and Other Relief Services (62423), Community Food and Housing, and Emergency and Other Relief Services (6242), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Services-Membership Organizations (8600)

akta.pro primary industry

Disaster Recovery Orchestration & Automation (Runbooks) (HDABAIAH)

akta.pro secondary industries

Backup, Disaster Recovery & Business Continuity (BCDR) Services (BPAEABAH), Emergency restoration & storm response services (rapid rebuild, mutual aid contractors) (EUADAKAI)

Keywords

• Disaster response services
• Emergency connectivity solutions
• Rapid response technology
• Volunteer technology support
• Community Wi-Fi deployment

Headquarters

HQ city

Fort Worth

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Private Donations: ITDRC disaster operations are funded through private donations. Most equipment and services are donated by socially responsible corporations.
2. Industry Grants: Grants from corporations and foundations supporting disaster response and recovery efforts.
3. Corporate Technology Donations: Technology-based product donations from corporate partners including equipment for disaster relief operations.
4. Financial Support from Partners: Financial support from corporate partners for program and infrastructure expansion.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

ITDRC delivers volunteer-driven disaster response technology services that restore connectivity, power, and communications to communities impacted by natural disasters and cyber incidents. The organization deploys mobile Wi-Fi hotspots, charging stations, satellite-based cellular units (COLTs, SatCOLTs, SPOTs), and IT equipment through a network of over 5,000 trained technology volunteers, typically arriving within 24 hours of an event and remaining deployed for 3-6 weeks.

Product overview

ITDRC offers a unified suite of disaster response technology services rather than a traditional software product portfolio. The core offering is ITDRC Disaster Response Services, which provides emergency connectivity, volunteer technical support, and technology equipment deployment to disaster-affected communities. Key service components include Field Operations (hands-on deployment of WiFi, charging stations, and connectivity in shelters), Remote Response Team (remote technical support including help desk, GIS, network design), and Cyber Incident Support (for ransomware situations). The organization runs projectConnect, a free community WiFi initiative for underserved areas, and manages the Disaster Tech Task Force volunteer program. Services are delivered at no cost to communities, funded through private donations and corporate partnerships.

Differentiator

Problem solved

Functional benefit

Brands

• Disaster Tech Task Force: A team of skilled technical volunteers deployed to disaster zones to provide connectivity, network infrastructure, and technology support for emergency response and recovery operations.
• projectConnect

Products and services

• ITDRC Disaster Response Services Core disaster response offering providing emergency connectivity, volunteer technical support, and technology services to communities and relief organizations impacted by disasters. Includes emergency communications, WiFi connectivity, cell phone charging stations, and IT equipment deployment, with teams typically arriving within 24 hours of an event and remaining deployed for 3-6 weeks.
• Mobile Charging Station and Wi-Fi Hotspot

Quantifiable outcome

• 2,498 total sites supported in 2025
• +5 more outcomes

Named customers25 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

29 partnerships are on record, tiered core, major and minor.

• Amazon Web Services (AWS)coreTechnology or Integration · 4 June 2026AWS provides rapid response technology systems and volunteer support. Amazon announced providing more than 2,000 rapid response technology systems to nonprofit disaster relief partners at no cost by 2027. AWS volunteers work with ITDRC on disaster response projects including Hurricane Ida recovery. AWS provided video conferencing platform and Snowball Edge devices for redundancy at remote deployments.
• United Way WorldwidemajorStrategic or Co-development Partner · 8 October 2024Recipient of Truist Foundation grant for Hurricane Milton relief and recovery. Partner in providing immediate aid and facilitating long-term recovery in impacted communities.
• AT&TcoreTechnology or Integration · 17 July 2024Partnership for microwave shot technology and COLTs (Cell on Light Trucks) deployment. AT&T provides technical teams and equipment for rapid re-establishment of communication networks. Worked together on Maui fires response using microwave technology from AT&T towers and strategic positioning of COLTs.
• Team RubiconcoreStrategic or Co-development PartnerNational disaster relief nonprofit partner. ITDRC collaborates with Team Rubicon on disaster responses. Team Rubicon is one of many nonprofits supported including American Red Cross and Salvation Army.
• American Red CrosscoreStrategic or Co-development PartnerMajor national nonprofit partner for disaster relief operations. Listed among organizations receiving Truist Foundation grant for Hurricane Milton relief. ITDRC collaborates on disaster responses.
• CiscocoreTechnology or IntegrationCorporate partner providing technology-based product donations and expertise. Listed among corporate partners supporting ITDRC through technology donations and learning opportunities.
• Booz Allen HamiltoncoreTechnology or IntegrationCorporate partner providing expertise and learning opportunities. Supports ITDRC's disaster response capabilities through professional resources.
• Department of Homeland Security (DHS)coreStrategic or Co-development PartnerFederal partner for disaster preparedness and response. Listed among corporate partners and collaborators in emergency management efforts.
• T-MobilemajorTechnology or IntegrationProvided SatCOLT (satellite cell on light truck) for Quinault Nation General Council elections, providing connectivity for emergency services and supporting ITDRC's infrastructure at remote location.
• VerizonmajorTechnology or IntegrationProvided SPOT (satellite picocell on trailer) for connectivity support and emergency services during Quinault Nation operations.
• Texarkana Texas/ArkansasminorImplementation/ SI/ Consulting PartnerMunicipal partner receiving cyber incident support including temporary connectivity, isolated network infrastructure, temporary computer hardware, and technical assistance after ransomware attack.
• Salvation ArmycoreStrategic or Co-development PartnerNational nonprofit disaster relief partner. Collaborates with ITDRC on disaster responses including participation in Don't Walk By Campaign in NYC.
• TOURtechminorImplementation/ SI/ Consulting PartnerEntertainment industry technology provider whose displaced workers joined ITDRC's projectConnect initiative to provide free community WiFi installations.
• Brilliant DetroitminorImplementation/ SI/ Consulting PartnerNonprofit partner for projectConnect initiative providing WiFi homework hotspots to underserved families and communities in Detroit during pandemic.
• Land of Sky Regional CouncilminorStrategic or Co-development PartnerRegional partner in North Carolina working with ITDRC on communications resiliency planning after Hurricane Helene, developing best practices toolkit for other communities.
• Sail Relief TeamminorStrategic or Co-development PartnerLocal nonprofit in Vieques, Puerto Rico led by Oscar Ruiz, partnering with ITDRC to establish low power community radio station Genesis 94.3 for emergency communications.
• United Rescue AllianceminorStrategic or Co-development PartnerTexas disaster recovery organization partnering with ITDRC to support Carbon community recovery after Eastland Complex Fire.
• MicrosoftcoreTechnology or IntegrationCorporate partner providing technology-based product donations and expertise for disaster relief operations.
• GooglecoreTechnology or IntegrationCorporate partner providing technology donations and support for disaster response efforts.
• DellcoreTechnology or IntegrationCorporate partner providing technology equipment donations for disaster relief operations.
• HPcoreTechnology or IntegrationCorporate partner providing technology equipment donations for disaster relief operations.
• IntelcoreTechnology or IntegrationCorporate partner providing technology expertise and equipment donations for disaster relief operations.
• Satellite Broadcasting and Communications AssociationcoreTechnology or IntegrationTechnology partner providing satellite communications support for disaster response operations.
• ArubacoreTechnology or IntegrationCorporate partner (HPE subsidiary) providing wireless networking equipment for disaster relief connectivity solutions.
• Cambium NetworkscoreTechnology or IntegrationCorporate partner providing wireless networking equipment for disaster relief connectivity solutions.
• Ruckus NetworkscoreTechnology or IntegrationCorporate partner (Commscope subsidiary) providing WiFi equipment for disaster relief connectivity solutions.
• FortinetcoreTechnology or IntegrationCorporate partner providing network security equipment for disaster relief connectivity solutions.
• Red HatcoreTechnology or IntegrationCorporate partner providing open-source software expertise and support for disaster relief operations.
• SEScoreTechnology or IntegrationSatellite operator partner providing satellite communications infrastructure for disaster response operations.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• American Red Cross: The largest U.S. disaster relief nonprofit, providing shelter, food, and communications support. Comparable as a partner in mass-care disaster operations but operates at vastly larger scale and broader mission scope than ITDRC's tech-focused niche.
• Palantir Technologies: Provides data integration and operational software platforms used by government agencies for disaster response, humanitarian operations, and emergency management. Comparable in providing technology infrastructure to emergency management, but as a for-profit enterprise software vendor.
• Direct Relief: A large humanitarian aid organization providing medical and emergency supplies to disaster-affected areas. Comparable in operating as a major disaster response nonprofit that interfaces with corporate donors and government agencies.
• Esri: Provides GIS mapping software widely used in disaster response and emergency management by government and NGOs. Comparable as a core technology provider to the disaster response ecosystem that ITDRC serves.

Direct peers

• Team Rubicon: A veteran-led disaster response nonprofit that deploys volunteers to disaster zones for debris removal and emergency support. Highly comparable volunteer-driven nonprofit model; ITDRC is already a partner, but Team Rubicon is a direct counterpart in disaster response.
• Crisis Cleanup: A volunteer-built, open-source platform coordinating disaster cleanup operations. Comparable as a technology-and-volunteer-driven disaster response tool used by multiple NGOs and government agencies.
• InSTEDD (Innovative Support to Emergencies, Diseases and Disasters): A nonprofit that builds and deploys open-source technology for emergency response, health, and disaster coordination. Comparable in combining technology development with disaster response missions globally.
• NetHope: A nonprofit consortium of humanitarian and international development organizations that leverages technology to improve disaster response and recovery. Highly comparable as a tech-enabled, volunteer/partner-driven nonprofit operating in overlapping disaster and humanitarian response use cases.

Emerging players

• Crisis24 (a GardaWorld company): A for-profit global risk management and emergency response firm providing crisis management, communications, and security services. Comparable as a provider of emergency communications and response coordination services, but commercial rather than donation-funded.
• Humanitarian OpenStreetMap Team (HOT): A nonprofit that applies volunteer-driven open mapping to support disaster response, humanitarian aid, and community resilience. Comparable as a volunteer-powered technology nonprofit that supports disaster preparedness and response with open data tools.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/itdrc
• YouTubeyoutube.com/channel/UCOCusImkGOhAvbbVSClcMCQ
• Facebookfacebook.com/itdrc
• LinkedInlinkedin.com/company/information-technology-disaster-resource-center
• Instagraminstagram.com/_itdrc

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Information Technology Disaster Resource Center