What Nordic Global does

Nordic Global (doing business as Nordic) is a privately-held, healthcare-exclusive consulting and technology services firm founded in 2010 and headquartered in Madison, Wisconsin. The company serves more than 700 healthcare clients globally with a team of over 3,300 professionals, including 300+ clinicians, delivering strategy, implementation, optimization, managed services, and staffing engagements to providers ranging from regional health systems to national leaders. Operations span North America and Europe, with active delivery presence in the United States, Canada, the United Kingdom, the Netherlands, and Ireland.

Nordic's core offerings are organized around major electronic health record (EHR) platforms, including Epic, Oracle Health, and MEDITECH, supplemented by ServiceNow-based IT Service Management, data and analytics, AI enablement, interoperability and integration, identity verification (via CLEAR), Application Portfolio Management (via Clearsense), revenue cycle, cybersecurity, cloud, and patient experience services. Application Management Services (AMS) providing 24/7 Epic support under predictable operating-expense contracts is positioned as a strategic offering, reinforced by Nordic's own 2026 survey data showing 61% of healthcare IT leaders now treat AMS as central to IT strategy. The portfolio is delivered through multi-year enterprise contracts with quote-based, tailored engagement models rather than standardized public pricing.

Revenue is generated through professional services fees, managed-services retainers, and outcome-driven healthcare IT staffing and augmentation. Go-to-market is primarily enterprise field sales supported by thought-leadership content (blog, podcast, webinars, industry events), with named clients including Bon Secours Mercy Health, Beacon Health System, Carilion Clinic, Maastricht UMC+, UMCG Beatrixoord, Alberta Health Services, and Lawrence General Hospital. The firm maintains a HITRUST Risk-based 2-year (r2) Certification (renewed November 2025), was named a Top Consulting Firm of 2025 by The Consulting Report and a Major Contender in Healthcare IT Services by Everest Group, and appointed Alicia Harkness as CEO in June 2026.

Name

Nordic Global

Legal name

Nordic

Website

https://nordicglobal.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Nordic Global is a privately-held, healthcare-exclusive consulting and managed services firm serving 700+ providers with 3,300+ professionals, specializing in Epic, Oracle Health, and MEDITECH implementations, Application Management Services, data and analytics, and AI enablement.

Ownership category

akta.pro rank

Product category

Healthcare IT Consulting

NAICS

Administrative Management and General Management Consulting Services (541611), Computer Systems Design and Related Services (54151)

SIC

Services-Health Services (8000), Services-Management Consulting Services (8742)

akta.pro primary industry

Health Systems Strengthening & Global Health Technical Assistance (BPADAEAH)

akta.pro secondary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

Keywords

• Healthcare IT consulting
• EHR implementation services
• Managed services
• Epic consulting
• Healthcare technology advisory

Headquarters

HQ city

Madison

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Consulting and Advisory Services: Nordic provides strategic advisory, implementation, optimization, and consulting services to healthcare organizations. This includes EHR services, change management, governance, and optimization engagements.
2. Managed Services (AMS): Application Management Services providing ongoing Epic support with scalable staffing, 24/7 coverage, and predictable operating expenses (OpEx) model. Includes Level 2 and Level 3 support, routine maintenance, and upgrade readiness.
3. HIT Staffing and Augmentation: Outcome-driven healthcare IT staffing solutions providing rapid access to HIT professionals with accountable delivery models. Flexible engagement models with pricing options that scale as priorities change.
4. Digital and Technology Services: Services including AI enablement, cloud services, cybersecurity, interoperability and integration, and ServiceNow solutions delivered through professional services engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Nordic Global is a healthcare-exclusive consulting and managed services firm that advises, implements, optimizes, and manages healthcare IT systems for hospitals and health systems. Core offerings center on Epic, Oracle Health, and MEDITECH EHR services, complemented by data and analytics, application management, interoperability, AI enablement, revenue cycle, cybersecurity, cloud, and patient experience services delivered through professional and managed engagements.

Product overview

Nordic Global is a healthcare-exclusive consulting and managed services firm offering a comprehensive portfolio of professional services rather than a single unified software product. The core service lines include EHR Services (Epic, Oracle Health, MEDITECH implementation and optimization), Data and Analytics (BI modernization, governance, engineering), Application Management Services, AI Enablement, and IT Service Management (ServiceNow). Additional services span Identity Verification (CLEAR), Interoperability and Integration, Cybersecurity, Revenue Cycle, Clinical Optimization, Financial Optimization, Patient Experience, Staffing and Augmentation, Cloud Services, Strategic Advisory, Governance, Legacy Support, ERP Services, Value Based Care, Quality Reporting, Scheduling Optimization, Service Desk, and Lab/Blood Bank. The offerings function as an integrated suite of specialized healthcare IT consulting capabilities, with Application Management and Data/Analytics serving as key managed services pillars, and EHR Services (Epic, Oracle Health, MEDITECH) representing primary implementation focus areas.

Differentiator

Problem solved

Functional benefit

Products and services

• Epic Application Management Services (AMS) Expert Epic application support reducing downtime and strengthening care delivery through certified Epic experts, scalable staffing, and 24/7 coverage for healthcare organizations.
• EHR Services Comprehensive EHR strategy, implementation, and optimization covering Epic, Oracle Health, and MEDITECH platforms to ensure measurable value and long-term success for healthcare organizations.
• Data and Analytics Integrated analytics services including BI modernization, data governance, and data engineering to deliver actionable insights for smarter decisions and personalized care in healthcare.
• Identity Verification Healthcare identity verification integrated with patient-facing workflows using CLEAR's reusable identity platform for instant, secure verification of patients, providers, and visitors.
• Oracle Health and CommunityWorks Services Expert EHR implementation and optimization for Oracle Health EHR and CommunityWorks solutions, improving workflows and delivering measurable ROI for healthcare clients.
• IT Service Management (ITSM) Services ServiceNow-based ITSM solutions streamlining and automating IT operations for healthcare organizations with certified experts, delivered through Nordic's Reseller and Partner Programs membership.
• Application Portfolio Management (APM) Application rationalization and optimization service helping healthcare organizations reduce costs, improve data access, and strengthen security through partnership with Clearsense.
• Education and Adoption Healthcare IT training and adoption programs connecting learning to day-to-day work to build user confidence and drive reliable technology utilization across healthcare organizations.
• Implementation Services Complex EHR and ERP implementation services with hands-on execution, strong governance, and measurable ROI for healthcare organizations.
• Patient Experience End-to-end patient experience transformation integrating technology, refining processes, and empowering teams for easier, personalized, responsive care.
• HIT Staffing and Augmentation Outcome-driven healthcare IT staffing providing rapid access to HIT professionals with proven onboarding, governance, and delivery models for healthcare organizations.
• Artificial Intelligence (AI) Enablement AI enablement services building foundations for safe, scalable AI adoption including strategy, data quality, infrastructure, workflows, and governance for healthcare clients.
• Interoperability and Integration Seamless data integration connecting health IT ecosystems using interoperability standards and APIs to unify patient records and enable data flow across healthcare systems.
• Managed Services Ongoing managed services providing scalable support and operational excellence for healthcare technology environments across multiple platforms.
• Cloud Services Cloud infrastructure modernization and management enabling healthcare organizations to reduce IT overhead and improve accessibility of systems and data.
• Cybersecurity Healthcare cybersecurity services strengthening defenses and reducing risks across patient and workforce touchpoints in healthcare organizations.
• Revenue Cycle Solutions Revenue cycle management and optimization services streamlining billing, coding, and reimbursement to improve financial performance for healthcare providers.
• Strategic Advisory Healthcare IT strategic consulting providing expert guidance for organizational goals and technology decisions across healthcare providers.
• Financial Optimization Healthcare financial performance improvement services identifying cost savings and revenue opportunities across EHR and ERP systems for healthcare organizations.
• Service Desk 24/7 IT service desk providing multi-channel support for physicians, clinicians, patients, and staff across healthcare organizations.

Quantifiable outcome

• 10,400 additional appointment slots created annually through scheduling optimization at BSMH
• +6 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• CLEARcoreTechnology or IntegrationNordic leverages CLEAR's reusable identity platform for healthcare organizations seeking to simplify and secure the user experience. The partnership enables instant, secure identity verification for patients, providers, and visitors, improving security, efficiency, and patient experience across healthcare touchpoints.
• Oracle Partner Network (OPN)coreTechnology or IntegrationNordic is a trusted Oracle Partner Network (OPN) member providing expert implementation and optimization for Oracle Health EHR and CommunityWorks solutions. The partnership brings deep healthcare expertise and proven delivery experience for Oracle Health platforms.
• ServiceNowcoreChannel Partner/ Reseller/ DistributorNordic joined ServiceNow's Reseller and Partner Programs to accelerate digital transformation for healthcare organizations. The partnership enables Nordic to deliver ITSM solutions with certified ServiceNow platform expertise.
• ClearsensecoreStrategic or Co-development PartnerNordic and Clearsense announced a strategic collaboration to deliver turnkey application portfolio management (APM) for health systems. The partnership combines Nordic's healthcare expertise with Clearsense's advanced data platform to streamline enterprise applications.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Tegria: Tegria is a healthcare-focused technology and consulting services firm built from the merger of Cumberland Consulting and other Providence-backed assets. It serves similar health system customers with Epic, ERP, and analytics consulting, directly competing with Nordic for the same provider buyers and project scopes.
• Prominence Advisors: Prominence Advisors is a healthcare-focused IT consulting firm specializing in Epic, data & analytics, and ERP for hospitals and health systems. It serves a similar buyer (healthcare IT leaders) with comparable scope, making it one of Nordic's closest direct pure-play competitors.
• Pivot Point Consulting: Pivot Point Consulting is a KLAS-recognized healthcare IT consulting firm providing Epic and other EHR advisory, implementation, and managed services to provider organizations. It competes head-to-head with Nordic for mid-to-large health system Epic engagements and staffing mandates.
• Optimum Healthcare IT: Optimum Healthcare IT is an Epic and MEDITECH specialty consulting firm offering application management, implementation, and training services. It targets an identical customer base and is consistently named alongside Nordic in KLAS rankings for healthcare IT consulting.
• Avaap: Avaap is a healthcare technology consulting firm focused on Epic and Workday implementations, analytics, and application management for provider and finance customers. It is a comparable specialized peer competing for similar mid-market and enterprise healthcare IT engagements.

Broad incumbents

• Optum (UnitedHealth Group): Optum is the healthcare-focused services arm of UnitedHealth Group with thousands of consultants serving payers and providers, including a large Epic/IT consulting practice. It overlaps with Nordic across health-system transformation work but operates at vastly larger scale and as part of a broader payer-services portfolio.
• Accenture (Healthcare): Accenture operates one of the largest global healthcare consulting practices and, following its acquisition of HCI Group and Bluespire, has scaled its Epic implementation capability. It competes with Nordic on large multi-workstream transformation deals, though Epic work is one of many service lines in its broader portfolio.
• Deloitte (Healthcare): Deloitte's Healthcare & Life Sciences practice delivers EHR implementation, technology transformation, and managed services to large provider systems. It competes with Nordic on enterprise-wide healthcare transformation contracts where consulting scope extends beyond EHR.
• IBM Consulting (Healthcare): IBM Consulting (formerly IBM Watson Health/GBS) provides large-scale healthcare transformation, EHR, and analytics services to providers and payers. It competes with Nordic primarily on very large enterprise engagements where breadth of services and global delivery are required.

Emerging players

• Censinet: Censinet is an emerging healthcare-focused platform addressing third-party risk management and healthcare provider IT vendor coordination. It addresses an adjacent pain point to Nordic's cybersecurity and integration work, making it a tangential peer in the healthcare IT ecosystem rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/nordicwi
• Facebookfacebook.com/nordicwi

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A5 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nordic Global