Vlan Technology Sdn Bhd

What Vlan Technology Sdn Bhd does

VLAN Technology Sdn Bhd (operating as VLAN Asia) is a Kuala Lumpur-headquartered managed service provider and cloud solutions concierge founded in 2003 that resells, implements, and supports a portfolio of enterprise SaaS platforms for SMEs and enterprises across Malaysia and Singapore. Its core products are the resale-and-managed-service lines around Zendesk (customer experience), Microsoft 365 and Microsoft Azure (productivity and cloud infrastructure), HubSpot (CRM, at Platinum tier), NetSuite (ERP/financials), and Acronis (cybersecurity and backup). On top of these third-party stacks the company has built three proprietary value-add modules — E-Claims, E-Leave, and Policy Acceptance System (PAS) — deployed on Microsoft 365/Azure, which introduce workflow automation (single sign-on, automated approvals, calendar sync, automated Excel reporting) to customers on existing Microsoft tenants. The Singapore subsidiary VLAN Asia Pte. Ltd. (201906278Z) extends regional coverage.

Revenue is generated through five streams: recurring cloud software subscriptions, 24/7 managed services and technical support (marketed as XaaS), Hardware-as-a-Service rental, professional services for implementation and digital transformation, and government grant facilitation (as a Technology Solution Provider under MDEC's SME Business Digitalisation Grant and Smart Automation Grant). Pricing is quote-based on a monthly billing cadence, with no public tiers. The company states it serves over 300 customers regionally and has named enterprise references including Loob Holding (Tealive), Financial Park Labuan, and Zar Group, alongside SME logos such as SkyEx Kargo and Verity Intelligence.

Go-to-market is consultative and sales-led: direct enterprise engagement, website and WhatsApp inside-sales, a Partner Service Program for resellers, and content/community marketing through blog posts, webinars, 'Tribal Monthly' events, and active social channels. The company maintains certifications and partner statuses with Microsoft, Zendesk, HubSpot (Platinum), NetSuite, and Acronis, plus mutual MoUs with complementary SaaS providers (Payroll Panda, CTAPPS, Aegis, Custella, Supplycart, Kakitangan.com, Responsible Cyber) and a Technology Solution Provider relationship with MDEC. Ownership is founder-controlled (Lance Cheang, Founder and Managing Director), privately held, and bootstrapped with no disclosed external funding rounds.

Name

Vlan Technology Sdn Bhd

Legal name

VLAN Technology Sdn. Bhd.

Website

https://vlan.asia

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

VLAN Technology Sdn Bhd (VLAN Asia) is a Kuala Lumpur-based cloud solutions concierge and managed service provider, founded in 2003, that resells, implements, and supports Zendesk, Microsoft 365, Azure, HubSpot, NetSuite, and Acronis for SMEs and enterprises across Malaysia and Singapore, complemented by proprietary workflow add-ons and MDEC grant facilitation.

Ownership category

akta.pro rank

Product category

Cloud Managed Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Rental & Leasing (7377)

akta.pro primary industry

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)

akta.pro secondary industries

Virtual Desktop & Application Delivery (VDI/DaaS, Remote Apps) (BPAEAIAC), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI), Server Management, Orchestration & BMC/Remote Admin Systems (HDACABAK)

Keywords

• Cloud managed services
• Customer experience platform
• Cloud productivity suite
• Cybersecurity solutions
• CRM implementation

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cloud Subscription Services: Recurring subscription revenue from cloud software solutions including Zendesk, Microsoft 365, HubSpot, NetSuite, Azure, and Acronis. Customers pay recurring fees for software licenses, cloud hosting, and platform access.
2. Managed Services and Technical Support: 24/7 outsourced technical support and IT services, including remote service support and cybersecurity services. Provides ongoing maintenance and support for customer infrastructure.
3. Hardware as a Service (HaaS): Rental and leasing of technology hardware equipment, allowing clients to rent devices and gadgets instead of purchasing, reducing capital expenditure and electronic waste.
4. Professional Services: Implementation, consulting, and digital transformation services for deploying cloud solutions. Includes training, migration, and customization services.
5. Government Grant Facilitation: Assistance for SME customers in applying for government digitalisation grants such as MDEC's Smart Automation Grant and SME Business Digitalisation Grant.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Vlan Technology Sdn Bhd is a technology concierge and managed service provider that resells, implements, and manages third-party cloud platforms including Zendesk (CX), Microsoft 365 (productivity), HubSpot (CRM), NetSuite (ERP), Microsoft Azure (cloud infrastructure), and Acronis (cybersecurity). Beyond resale and implementation, the company provides 24/7 XaaS support, professional services, Hardware as a Service, and proprietary value-added tools (E-Claims, E-Leave, Policy Acceptance System) for SMEs and enterprises in Malaysia and Singapore.

Product overview

Vlan Technology Sdn Bhd operates as a managed service provider and technology solutions concierge serving regional customers across Malaysia and Singapore. The company resells and implements a portfolio of cloud software platforms including Zendesk for customer experience management, Microsoft 365 for productivity and virtual office, HubSpot for CRM, NetSuite for ERP/financials, Acronis for cybersecurity, and Microsoft Azure for cloud infrastructure. Beyond core software platforms, Vlan Asia provides proprietary value-added services including E-Claims, E-Leave, and Policy Acceptance systems built on Azure and Microsoft 365. The company also offers managed services encompassing remote technical support, e-invoicing, cybersecurity protection, and tenant management solutions, positioning itself as a one-stop technology partner for businesses undergoing digital transformation.

Differentiator

Problem solved

Functional benefit

Products and services

• Zendesk Cloud-based customer experience (CX) platform providing omnichannel customer service and support ticketing, enabling businesses to manage customer inquiries across multiple channels including email, chat, social media, and messaging apps like WhatsApp and Facebook Messenger.
• Microsoft 365 Cloud-based productivity and collaboration suite providing virtual office capabilities including email, document management, video conferencing, Teams communication, and Copilot AI assistant for remote and hybrid work environments.
• HubSpot CRM platform for capturing, managing, and organizing prospect and customer information, supporting sales, marketing, and service automation functions for businesses.
• NetSuite Unified business management suite encompassing ERP/Financials, CRM, and e-commerce capabilities for comprehensive business process management.
• Acronis Cyber Protection Cybersecurity and backup solution protecting business data from ransomware and external threats, providing disaster recovery and secure cloud backup capabilities.
• Microsoft Azure Cloud infrastructure platform providing computing, storage, and networking services to host applications and enable cloud-based business operations.
• Remote Service Support Outsourced 24/7 technical support service enabling businesses to offload IT support operations and cybersecurity concerns, providing managed technical assistance across multiple platforms.
• E-Invoice Solution Electronic invoicing solution to help businesses comply with Malaysia's e-invoicing requirements and digitize their billing processes.
• CyberShield for Businesses Cybersecurity protection solution providing defense against ransomware and other cyber threats, ensuring business continuity in the event of security incidents.
• Tenant Management Multi-tenant management solution for organizations managing multiple business units or properties, providing centralized administration and billing capabilities.
• E-Claims System Proprietary in-house cloud-based electronic claims management system with Microsoft 365 integration, single sign-on, automated Excel report generation, and mobile-friendly interface for digitizing employee claims submission and processing.
• E-Leave System Proprietary in-house electronic leave management system with calendar synchronization, automated approvals, balance tracking, and email notifications for employee leave applications.
• Policy Acceptance System Proprietary in-house cloud-based policy distribution and acknowledgment tracking system that enables companies to send, manage, and document organization policies digitally with automated notifications via Outlook.

Quantifiable outcome

• Customer scaled support centre easily after implementing Zendesk
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability1 record

Feature7 records

Partnerships

13 partnerships are on record, tiered minor and core.

• Responsible CyberminorStrategic or Co-development Partner · 6 July 2022MoU signing ceremony between Vlan Asia and Responsible Cyber to strengthen cybersecurity offerings and partnership ecosystem.
• Kakitangan.comminorStrategic or Co-development Partner · 31 May 2022MoU signing ceremony between Vlan Asia and Kakitangan.com (May 31, 2022) to support mutual business growth.
• SupplycartminorStrategic or Co-development Partner · 9 May 2022MoU signing ceremony between Vlan Asia and Supplycart (May 9, 2022) as part of ongoing partnership development efforts.
• CustellaminorStrategic or Co-development Partner · 26 January 2022MoU signing ceremony between Vlan Asia and Custella. Partnership aimed at strengthening offerings and brand position through collaborative efforts.
• CTAPPScoreStrategic or Co-development Partner · 18 March 2021MoU signed March 18, 2021 between Vlan Asia and CTAPPS. The collaboration enhances products and services offered by both companies to accelerate digitalisation efforts with technologies such as CRM solutions integrated with telephony and communications elements. CTAPPS focuses on integrating telecommunication solutions for businesses and enhancing customer engagements, offering a complete customer engagement solution.
• Payroll PandacoreStrategic or Co-development Partner · 18 March 2021MoU signed March 18, 2021 between Vlan Asia and Payroll Panda, Malaysia's leading online payroll and HR software provider. Vlan Asia leverages Payroll Panda's expertise to help companies digitalise payroll processes. Vlan Asia assists Payroll Panda customers with value-added services and cloud solutions, and helps Payroll Panda customers apply for government digitalisation grants.
• Aegis (formerly Infinity Consulting Technology)coreStrategic or Co-development Partner · 27 July 2020MoU signed July 27, 2020 between VLAN Technology Sdn Bhd and Infinity Consulting Technology Sdn Bhd (now Aegis). Partnership enables sharing of Vlan Asia's cloud offerings (HubSpot, Zendesk, Microsoft365, Azure, Xero) with Aegis products on Cloud Disaster Recovery (CDR) and Cloud Office 365 Backup (COB). Aegis is a veteran Cloud Backup and Disaster Recovery provider in Malaysia since 2005, specializing in CDR services since 2009.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner providing Microsoft 365, Azure cloud infrastructure, and related Microsoft technologies. Company displays Microsoft partnership certifications and offers Microsoft solutions as core offerings.
• ZendeskcoreTechnology or IntegrationZendesk certified partner specializing in customer experience solutions. Company displays Zendesk certification and is recognized as a specialist in implementing Zendesk CX platforms.
• HubSpotcoreTechnology or IntegrationHubSpot Platinum partner providing CRM, marketing automation, and sales solutions. Company holds HubSpot Platinum partnership status.
• NetSuitecoreTechnology or IntegrationNetSuite partner offering ERP, Financials, CRM, and e-commerce solutions as a unified business management suite.
• AcroniscoreTechnology or IntegrationAcronis cybersecurity partner providing protection against ransomware and external threats for business data.
• MDECcoreGTM or Marketing PartnerMalaysia Digital Economy Corporation partnership. VLAN Asia is a Technology Solution Provider (TSP) under MDEC's SME Business Digitalisation Grant programme, helping SMEs access government funding for digital adoption.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CloudMile: CloudMile is an Asia-focused (Singapore, Taiwan, Malaysia) cloud managed services provider specializing in Google Cloud, AWS, and AI implementations. Like VLAN, it positions as a managed cloud partner for SMEs and enterprises, with multi-vendor cloud certifications and managed-service revenue models across the region.
• Exabytes Group: Exabytes is a Penang/Kuala Lumpur-based web hosting and cloud services provider serving Malaysian SMEs and SMBs with cloud, hosting, and managed services. It competes with VLAN for the same Malaysian SME digital adoption segment and operates on a similar managed-services GTM.
• IP ServerOne Solutions: IP ServerOne is a Malaysian managed hosting and cloud services provider focused on SMEs with cloud infrastructure, managed hosting, and DR services. Comparable to VLAN's Malaysian cloud infrastructure and managed services offering for the SME segment.
• Sherweb: Sherweb is a North American cloud MSP focused on Microsoft cloud (Microsoft 365, Azure) and cybersecurity for SMBs and managed services providers. Highly comparable in product mix (cloud subscriptions, managed support, security) and customer profile (SMB), though operating in a different geography.

Broad incumbents

• Crayon Group: Crayon is a global software asset management and cloud economics company reselling Microsoft, AWS, and other cloud platforms with managed services. Comparable business model (software licensing, cloud resale, advisory services) but operates at much larger scale across many geographies.
• ALSO Group: ALSO is a European-headquartered IT distribution and managed services platform reselling cloud, cybersecurity, and productivity software. While broader portfolio and far larger scale, its cloud/managed services operations overlap with VLAN's reseller-plus-managed-services model.
• Rackspace Technology: Rackspace is a global managed cloud services provider delivering multi-cloud managed services across AWS, Azure, Google Cloud, and private cloud. Comparable in managed-services GTM and cloud platform breadth, though significantly larger and enterprise-focused.
• NCS Group: NCS is a Singapore-headquartered IT services company (Singtel subsidiary) delivering cloud, digital workplace, and managed services across ASEAN. Geographic overlap with VLAN's Singapore footprint and overlapping service portfolio (cloud, digital workplace, managed support), though at materially larger scale.

Regional players

• AVM Cloud: AVM Cloud is a Philippines-based managed cloud services provider focused on AWS and multi-cloud environments for SMEs and enterprises in the Philippines market. Comparable managed cloud services model within ASEAN, though operating primarily in the Philippines geography.
• Cloudera ASEAN / TBV (regional MSPs): TBV is a Singapore-headquartered IT consultancy and managed services provider serving enterprises across cloud infrastructure, productivity, and managed support. Comparable in region (Singapore) and in delivering Microsoft/enterprise cloud managed services to mid-market firms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCncyncx9B7tG7eCBrakgkrA
• Facebookfacebook.com/vlan.asia
• LinkedInlinkedin.com/company/vlan-technology-sdn-bhd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vlan Technology Sdn Bhd