Automated Business Solutions

What Automated Business Solutions does

Automated Business Solutions (ABS) is a Southern New England office technology and managed service provider founded in 1992 and headquartered in Warwick, Rhode Island. The company operates two core service pillars: Managed Print Services (MPS) and Managed IT Services. Its portfolio includes commercial copiers, multifunction printers, production print systems, copier/printer leasing, document management software, scanning and shredding services, mailing and postage solutions, managed IT support, and Voice over IP (VoIP). Hardware is sourced across multiple OEMs — Canon, Sharp, Kyocera, Lexmark, HP, KIP, Dell, and Lenovo — paired with software and security partners such as Microsoft, Laserfiche, WatchGuard, and Barracuda. Solution delivery is organized around vertical markets (education, healthcare, financial services, government, legal, manufacturing, engineering, and religious organizations) with tailored packages referencing case studies such as Planned Parenthood League of MA, Dymax Corporation, and United Cerebral Palsy of Rhode Island.

ABS generates revenue through a mix of one-time hardware sales, multi-year equipment leases, and recurring managed services contracts (MPS, Managed IT, mailing, document management). Pricing is quote-based and not publicly disclosed, but the company advertises an average 25% savings on total document output expense for MPS customers. Go-to-market is sales-led, combining regional field sales for enterprise accounts, dedicated inside sales for nurturing longer-cycle opportunities, and CRM-driven cross-selling of IT and VoIP services into the existing 4,000+ MFD client base. The company operates six offices across Rhode Island, Massachusetts, and Connecticut, employing 84 people. ABS has executed 12+ strategic acquisitions of regional office equipment dealers and IT providers — most recently Tech911 in April 2025 — to expand both geographic reach and service breadth over its 30-year history.

The leadership team includes President & CEO Mike Ardry (formerly of acquired Office Equipment Center), Vice President and co-founder Robert Maceroni, Vice President of Marketing and Philanthropy Jennifer Thomson, and VP of Business Development David Aulisio (former Canon executive). The company is privately held with no disclosed institutional or private equity backing, operates as an independent dealer rather than an OEM subsidiary, and maintains Platinum-Level Service Provider status with Sharp along with membership in the TAG dealer alliance.

Name

Automated Business Solutions

Legal name

Automated Business Solutions Inc.

Website

https://absne.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

Automated Business Solutions is a privately held Southern New England office technology and managed service provider founded in 1992, offering managed print services, managed IT, document management, VoIP, and mailing solutions to 4,000+ customers across Rhode Island, Massachusetts, and Connecticut.

Ownership category

akta.pro rank

Product category

Office Technology and Managed Services

NAICS

Office Machinery and Equipment Rental and Leasing (532420), Other Business Service Centers (including Copy Shops) (561439), Office Equipment Merchant Wholesalers (42342), Commercial Printing (except Screen and Books) (323111)

SIC

Computer & Office Equipment (3570), Office Machines, Nec (3579), Services-Mailing, Reproduction, Commercial Art & Photography (7330), Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Printing & Copy Services Retail (CRALABAD), Office Technology & Consumables Distribution (Printer Supplies, Toner, Paper) (CRAOALAG)

Keywords

• Managed print services
• Office equipment leasing
• Managed IT services
• Document management solutions
• Business phone systems

Headquarters

HQ city

Warwick

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain, Infrastructure

Revenue model

1. Equipment Sales: Sales of copiers, printers, multifunction devices (MFDs), and production print equipment from Canon, Sharp, Kyocera, Lexmark, HP, and other manufacturers. One-time hardware revenue with potential for add-on service contracts.
2. Copier and Printer Leasing: Flexible leasing programs with predictable monthly payments, minimal upfront costs, access to latest technology, expert maintenance and support included with lease, and easy upgrade options as business grows.
3. Managed Print Services: Ongoing managed print services including supply management, usage tracking, fleet optimization, technical support, and proactive maintenance. Creates recurring revenue through service contracts with average 25% cost savings for clients.
4. Managed IT Services: Managed IT support including proactive monitoring, cybersecurity protection, help desk support, daily backups, disaster recovery planning, cloud services, and IT planning. Delivered as monthly recurring service.
5. Mailing and Postage Services: Postage meters, folders/inserters, address printers, pressure sealers, sorting systems, and mailing equipment with ongoing service and supplies.
6. Document Management Implementation: Software solutions for document management, workflow automation, and process optimization with implementation and ongoing support services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

ABS sells, leases, and services commercial copiers, multifunction printers, production print systems, mailing/postage, and interactive display equipment from manufacturers including Canon, Sharp, Kyocera, Lexmark, HP, KIP, Sharp NEC, and Formax. The company delivers recurring managed services around this hardware, including Managed Print Services (fleet standardization delivering an average 25% document output savings), Managed IT Services (proactive monitoring, cybersecurity, help desk, backups, disaster recovery, cloud services), VoIP business phone systems, document management implementation, and document scanning/shredding, primarily to businesses in Rhode Island, Massachusetts, and Connecticut.

Product overview

Automated Business Solutions offers a portfolio of office technology and managed services organized around two core pillars: Managed Print Services (MPS) and Managed IT Services. The MPS suite includes commercial copiers, multifunction printers (MFPs/MFDs), production print systems, copier/printer leasing, document management software, scanning/shredding services, and mailing/postage solutions. The Managed IT suite includes IT support, VoIP phone systems, and the acquired Tech911 brand. Additional offerings include interactive displays (Sharp NEC), Lexmark Translation Assistant software, and industry-specific vertical solutions for Education, Financial, Government, Healthcare, Legal, Manufacturing, and other sectors. Products are sourced from manufacturer partners including Canon, Sharp, Kyocera, Lexmark, HP, KIP, Formax, and Kodak. The company operates as a single unified offering rather than a platform-plus-modules architecture, combining hardware, software, and services into comprehensive business solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Print Services (MPS) Comprehensive printer fleet management service that streamlines office operations, reduces costs, improves productivity, and enhances document security. Standardizes the fleet, minimizes device models, provides supply management, usage tracking, technical support, and proactive maintenance under a recurring contract.
• Managed IT Services Comprehensive IT support service including proactive monitoring, cybersecurity protection, help desk support, daily backups, disaster recovery planning, cloud services, cloud migration, software updates, patch management, hardware/infrastructure management, and employee training, delivered as a monthly recurring service.
• Voice over IP (VoIP) Business Phone Systems Business phone system using internet connectivity with call recording, voicemail to email, custom caller ID, call queue management, automated attendants, advanced call analytics, messaging, and built-in CRM/integrative app features.
• Document Management System Software solution for going paperless, centralizing information, and implementing digital workflows. Includes configurable workflows, centralized document repository, security permissions, auditing, version control, automated approvals and document routing, and applications for accounts payable, contract management, employee onboarding, and help desk.
• Commercial Copiers and Copy Machines Sales offering spanning compact desktop copiers to advanced multifunction copiers for high print volumes, including professional installation, configuration, and ongoing local support.
• Copier and Printer Leasing Leasing program for multifunction devices, high-volume copiers, business printers, and compact all-in-one devices offering predictable monthly payments, minimal upfront costs, included expert maintenance and support, and easy upgrade options.
• Multifunction Printers (MFPs/MFDs) All-in-one devices combining printing, copying, and scanning into streamlined solutions for modern workplaces, available for both purchase and leasing, sourced from manufacturers including Canon, Sharp, Kyocera, Lexmark, and HP.
• Production Print Systems High-performance production printers with high monthly duty cycles, paper handling up to 400 gsm, and finishing options including trimming, cutting, stacking, binding, stapling, saddle stitching, folding, perfect binding, creasing, and collating, served by Canon imagePRESS, varioPRINT, and related lines.
• Document Scanning and Shredding Services High-speed document digitization services converting business documents into organized, searchable digital files in PDF, JPG, and searchable PDF formats, with secure storage and optional confidential shredding of originals.
• Mailing and Postage Services Full range of mailing and finishing equipment including postage meters, folders/inserters, address printers, pressure sealers, sorting systems, and accounting software, with ongoing service and supplies for mailroom workflows.
• Tech911 IT Services and Support IT services and support including custom PC building, phone and tablet repair, TV installation, door access, low voltage wiring, security cameras, and media room build outs. Acquired by ABS in 2025 and integrated into the managed IT portfolio.

Quantifiable outcome

• Average 25% savings on total document output expense with Managed Print Strategy
• +2 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Tech911coreStrategic or Co-development Partner · 1 January 2025Acquired IT company expanding ABS capabilities in custom PC building, phone and tablet repair, TV installation, door access, low voltage wiring, security cameras, and media room build outs. Mike Ardry, President & CEO of ABS, announced the acquisition.
• Microsoft Partner NetworkcoreTechnology or IntegrationMicrosoft Partner providing cloud services, cloud migration support, and Microsoft-based infrastructure solutions for managed IT clients. ABS offers Windows server support and Microsoft ecosystem integration.
• CanoncoreTechnology or IntegrationPrimary equipment supplier for copiers, multifunction devices, and production print equipment. Canon imagePRESS, varioPRINT, and V Series products are featured offerings with strong partnership focus.
• SharpcoreTechnology or IntegrationKey equipment partner for multifunction devices and interactive displays including Sharp Aquos Boards and dvLED displays. ABS holds Platinum-Level Service Provider Status with Sharp.
• KyoceracoreTechnology or IntegrationEquipment supplier for copiers and multifunction devices known for eco-friendly solutions and excellent image quality.
• HPcoreTechnology or IntegrationEquipment partner for copiers, printers, and production print solutions including HP LaserJet Enterprise series.
• LexmarkcoreTechnology or IntegrationEquipment supplier for multifunction devices. Lexmark Translation Assistant software enables multilingual document processing on Lexmark MFPs.
• KIPcoreTechnology or IntegrationWide-format copier solutions for architectural, engineering, and design applications including KIP wide format printers and scanners.
• LaserfichecoreTechnology or IntegrationDocument management system partner providing ECM and business process automation solutions integrated with ABS offerings.
• FormaxcoreTechnology or IntegrationProduction finishing equipment supplier including shredders, folders, inserters, cutters, and finishing solutions for print production.
• TAG (Technology Associates Group)minorStrategic or Co-development PartnerPartnership with organization of 150+ dealers sharing best practices, newest solutions, and industry intelligence. Members communicate and share information about trends and issues collectively.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/automated-business-solutions
• LinkedInlinkedin.com/company/automated-business-solutions-inc-
• Xx.com/abs_ne

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Automated Business Solutions