Framework IT
- Company typePrivate
- Founded2010
- HeadquartersChicago, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Framework IT does
Framework IT is a privately held managed IT services provider headquartered in Chicago, Illinois, founded in 2010 by John Fakhoury. The company delivers comprehensive IT management to small and mid-sized businesses with 10 to 200 employees, organized around three pillars: support (24/7 help desk with a 7-minute response guarantee, on-site, server/network management, IT asset management), strategy (vCIO consulting, lifecycle management, cloud consulting, cybersecurity consulting, AI services), and security (managed SOC, MDR, XDR/SIEM, endpoint, email, vulnerability management, dark web monitoring, network security). The platform integrates best-of-breed third-party tooling including ConnectWise PSA, Mimecast, KnowBe4, BlackPoint Cyber, Microsoft 365, SonicWall, and Yealink, and bundles VoIP/unified communications through the Framework UCaaS and Hosted VoIP sub-brands.
The company's differentiator is its proprietary Evolution ecosystem: the Evolution Standard (data-driven best practices validated by 15+ years of operational data), the Evolution Framework (structured discovery-to-roadmap client engagement journey), and the Evolution Pricing Model (subscription pricing that rewards clients adopting best practices with fee reductions, analogous to a safe-driver insurance discount). A team of 30 certified engineers (CompTIA, Cisco, Microsoft, AWS, cybersecurity), 95% based in the Chicagoland area, delivers the offering. Distribution combines a field sales motion targeting SMB/mid-market accounts, an inside sales hotline, AT&T Partner Exchange Platinum channel partnership, and a content-led marketing engine spanning vertical-specific blogs, guides, case studies, and webinars.
The revenue model is predominantly subscription-based, with managed IT services as the core stream complemented by cloud/communications, cybersecurity, and vCIO professional services revenue. Customers span professional services (law, accounting, RIAs, PE/VC, family offices), healthcare/medical practices, associations and nonprofits, startups, specialty finance, real estate investment managers, and VC firms. Recognition includes Inc. 500/5000 placements (2013, 2014, 2020), CRN MSP 500 (2023), Channel Futures MSP 501 (2022), Best & Brightest Companies to Work For (2023), and Expertise Best Managed Service Providers of Chicagoland (2022).
Framework IT firmographics
Firmographics- Name
- Framework IT
- Legal name
- Framework IT
- Website
- https://frameworkit.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Framework IT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Strategy & IT Advisory (BPAEAAAA)
- akta.pro secondary industries
- IT Program/Project Management (PMO) & Delivery Assurance (BPAEAAAO), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)
Keywords
Where Framework IT is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Framework IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Core revenue stream from holistic IT management for small and mid-sized organizations. Includes support, strategy, and security services delivered under a fixed monthly fee model. Unique Evolution Pricing Model provides discounts for clients adopting data-driven best practices.
- Cloud and Communications Services: Value-add services including cloud unified communications, traditional phone systems, VoIP, cloud services, and business internet. Often bundled with managed IT services.
- Cybersecurity Services: Comprehensive cybersecurity stack including endpoint detection and response, SOC monitoring, email security, dark web monitoring, and security awareness training. Offered as part of managed services or as standalone security solutions.
- vCIO Consulting Services: Strategic technology advisory services providing IT roadmaps, compliance planning, and technology alignment with business goals. Delivered through monthly executive reports and strategic business reviews.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services with data-driven pricing based on Evolution Standard adoption |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Framework IT product offering
Product offeringCore offering
Framework IT provides comprehensive managed IT services for small and mid-sized businesses (10-200 employees), bundling three pillars—IT support, strategic vCIO consulting, and cybersecurity—under a fixed monthly fee. The portfolio also includes cloud migration/managed cloud, VoIP and unified communications, IT project services, and a Secure AI & Automation managed offering, all delivered through a 30-engineer team operating primarily remotely with on-site support in Chicagoland and southeastern Wisconsin.
Product overview
Framework IT offers a unified managed IT services platform built around its proprietary Evolution ecosystem (Evolution Standard, Evolution Framework, and Evolution Pricing Model). The core offering is Managed IT Services combining three pillars: support, strategy, and security. The portfolio includes Cybersecurity Services (MDR, endpoint, email, SOC monitoring), Cloud Solutions (migration and management), vCIO Consulting, Voice Data Solutions (VoIP, unified communications), and IT Projects. A specialized add-on is Secure AI & Automation for AI adoption. The company delivers services through a team of 30 engineers with 95% based in the Chicagoland area, serving businesses with 10-200 employees.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services
- Cybersecurity Services
- Cloud Solutions
- vCIO Consulting Services
- Voice Data Solutions
- Secure AI & Automation
- IT Projects
- Framework UCaaS (Hosted VoIP)
- Data Backup and Disaster Recovery
- Evolution Pricing Model
Quantifiable outcome
- 30% fewer IT disruptions for clients adhering to best practices
- +4 more outcomes
Companies that use Framework IT
Customer profileNamed customers5 records
Segments8 records
Ideal customer profiles3 records
Framework IT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
Feature5 records
Framework IT partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- ThreatCaptaincoreFramework IT uses ThreatCaptain's Gen IV Revenue Engine platform for cybersecurity sales enablement. This partnership helps Framework IT close more cybersecurity deals by translating cyber risk into financial impact for clients. Framework IT reported $69,000 of net new MRR closed using the platform.
- AT&T Partner ExchangecoreFramework IT holds AT&T Partner Exchange Solution Provider Platinum status, enabling them to resell and distribute AT&T technology solutions and services through the channel partnership.
- Global Technology Industry Association (GTIA)minorFramework IT is a member of the Global Technology Industry Association, participating in the IT channel ecosystem and accessing industry resources and networking opportunities.
- BlackPoint CybercoreFramework IT partners with BlackPoint Cyber for 24/7 Security Operations Center (SOC) monitoring, providing AI-powered threat detection and containment within minutes, including nights, weekends, and holidays.
- MimecastcoreFramework IT uses Mimecast for advanced email security services, blocking phishing, spoofing, and malware before they reach client inboxes.
- KnowBe4coreFramework IT leverages KnowBe4 security awareness training platform for client employee education and simulated phishing campaigns to create a human firewall against cyber threats.
- ConnectWisecoreFramework IT uses ConnectWise PSA (Professional Services Automation) platform for help desk ticket management, providing clients with a streamlined support portal experience.
Scale indicators8 records
Recent moves6 records
Expansion highlights6 records
Framework IT competitors and assessment
Company assessmentDirect peers
- Kelser Corporation: Connecticut-based managed IT services provider focused on mid-sized organizations with comprehensive managed services, cybersecurity, and cloud offerings. Similar in size, vertical mix (professional services, healthcare, financial), and consultative vCIO-driven sales motion.
- Dataprise: Maryland-based managed services provider delivering 24/7 IT support, cybersecurity, and cloud services to mid-market organizations. Comparable in service mix (managed IT, security, cloud, vCIO), customer size focus, and emphasis on proactive monitoring.
- Ntiva: Mid-Atlantic headquartered MSP offering managed IT, cybersecurity, and cloud services to SMB and mid-market clients. Closely comparable in service scope (help desk, vCIO, cybersecurity, cloud) and customer profile (20-300 employees) to Framework IT.
- Coretelligent: Massachusetts-based managed services and co-managed IT provider serving mid-market and enterprise clients. Comparable in managed IT, cybersecurity, and cloud services offerings with similar emphasis on white-glove support and strategic IT advisory.
- Netwize: Utah-based managed IT and cybersecurity services provider serving SMB and mid-market clients. Comparable in service scope (managed IT, cybersecurity, cloud, help desk), customer size focus, and emphasis on proactive monitoring and incident response.
- Integris: National MSP serving SMB and mid-market clients with managed IT, cybersecurity, and compliance services. Directly comparable in target market (10-200 employee businesses), service breadth (support, strategy, security), and vCIO-style strategic advisory model.
Others
- ConnectWise: IT management software platform provider whose PSA, RMM, and cybersecurity tools are integrated into Framework IT's service delivery. Comparable as the technology backbone enabling the company's help desk and IT asset management operations.
- BlackPoint Cyber: 24/7 SOC and managed detection & response provider whose services Framework IT resells to clients. Comparable as a strategic technology partner powering Framework IT's cybersecurity offering.
Broad incumbents
- TPx Communications: National managed services and unified communications provider offering managed IT, UCaaS/VoIP, and cybersecurity to SMB and mid-market. Larger than Framework IT and broader in portfolio, but overlapping in managed IT services, VoIP, and cybersecurity for similar customer segments.
- Continuum (Fortified): Large-scale managed services platform serving MSPs and SMB end-customers with remote monitoring, cybersecurity, and help desk services. Comparable in delivering managed IT infrastructure to SMB clients, though operating at much greater scale and as a platform/vendor rather than direct service provider.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key highlights7 records
Customer concentration
Framework IT social profiles
Digital presenceFramework IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Framework IT leadership team
Management profileNumber of profiles
Profiles2 records
Framework IT funding detail
Funding detailFunding overview
Funding rounds2 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Framework IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Framework IT
What does Framework IT do?
Framework IT provides comprehensive managed IT services for small and mid-sized businesses (10-200 employees), bundling three pillars—IT support, strategic vCIO consulting, and cybersecurity—under a fixed monthly fee. The portfolio also includes cloud migration/managed cloud, VoIP and unified communications, IT project services, and a Secure AI & Automation managed offering, all delivered through a 30-engineer team operating primarily remotely with on-site support in Chicagoland and southeastern Wisconsin.
Is Framework IT a public or private company?
Framework IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Framework IT founded?
Framework IT was founded in 2010. It employs 11 to 50 people.
Where is Framework IT based?
Framework IT is headquartered in Chicago, United States, in the North America region.
How does Framework IT make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cloud and Communications Services, cybersecurity Services and vCIO Consulting Services.
Who are Framework IT's main competitors?
Direct peers on record are Kelser Corporation, Dataprise, Ntiva, Coretelligent, Netwize and Integris. Others are ConnectWise and BlackPoint Cyber. Broad incumbents are TPx Communications and Continuum (Fortified).
Does Framework IT have an API?
No public API is recorded for Framework IT.
What industry is Framework IT in?
Framework IT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAAAA, Strategy & IT Advisory, with a secondary code of BPAEAAAO, IT Program/Project Management (PMO) & Delivery Assurance. Its NAICS code is 541513 and its SIC code is 7373.