DoctorOnCall

What DoctorOnCall does

DoctorOnCall is a Kuala Lumpur–headquartered digital health company founded in 2016 that operates an integrated teleconsultation, e-pharmacy, and last-mile delivery platform across Malaysia, with cross-border extension into Singapore. Patients can consult MOH-certified general practitioners (from RM15) and over 20 medical specialists (from RM80) via video, voice, or chat in Bahasa Malaysia, English, and Mandarin, with doctor callback typically within 60 minutes. A prescription can be filled, dispensed, and delivered same-day in Klang Valley on orders placed before 2 PM, with a temperature-controlled cold chain service available across Klang Valley, Georgetown, Johor Bahru, and Singapore for high-value specialty products such as GLP-1 weight-loss injectables (Ozempic, Mounjaro, Saxenda, Rybelsus). The platform also distributes OTC products, vitamins and supplements, medical devices, and personal care items through doctoroncall.com.my and a mobile app.

The underlying technology stack combines a WooCommerce/Elementor front-end e-commerce layer with bespoke teleconsultation workflows, prescription-processing, and cold chain logistics routing. Sourcing is concentrated through licensed pharmacy partners plus direct agreements with manufacturers including Sandoz, Pharmaniaga, Novo Nordisk, AstraZeneca, Viatris, and Sanofi, supporting a 100% genuine-medicine positioning. Distribution is direct-to-consumer via owned web and mobile storefronts, supplemented by a B2B corporate health benefits channel for employee teleconsultation and chronic medication refills.

Revenue is generated through per-consultation fees, unit-price pharmacy product sales, premium cold chain delivery charges, and recurring corporate contracts. Funded capital is disclosed only via a 2021 NTIS grant (US$122,000) for the DOCPod rural healthcare pilot in Langkawi and an undisclosed 1337 Ventures round in February 2024, with selection into the Selangor Life Sciences Accelerator Programme 2025 as a recent ecosystem milestone. Founder team comprises Hazwan Najib (Co-Founder and Chief Marketing), Chiak Tang (Founding Team, COO and Director), and Maran Virumandi (Co-Founder and Managing Director), with headcount of 101–250.

Name

DoctorOnCall

Legal name

DoctorOnCall

Website

https://doctoroncall.com.my

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

DoctorOnCall is a Malaysia-headquartered digital health platform founded in 2016 offering integrated teleconsultation, e-pharmacy, and delivery services to Malaysian and Singaporean consumers, with specialist bookings, chronic disease management, and GLP-1 weight loss programs served via web and mobile app.

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

Pharmacies and Drug Retailers (456110), Offices of Physicians (62111)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

akta.pro secondary industries

Prescription-Based Digital Clinics (Condition-Specific Rx Programs) (HLALAAAD), Specialty Pharmacy–Integrated Telehealth (biologics, complex therapies, REMS) (HLALAIAF), Pharmacy-Integrated Virtual Care & ePrescribing (Employer Benefit) (HLALADAH)

Keywords

• Digital healthcare platform
• Online doctor consultation
• Pharmacy delivery service
• Specialist medical booking
• Prescription medicine supply

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Teleconsultation Fees: Online consultations with general practitioners starting from RM15 and specialist consultations from RM80. Doctors contact patients within 60 minutes via video, voice, or chat. Multilingual MOH-certified doctors provide consultations for chronic and general health needs.
2. E-Pharmacy Product Sales: Sale of prescription medicines, OTC products, vitamins, supplements, medical devices, and personal care items. Prescription medicines require online consultation prior to dispensing. Products sourced from licensed pharmacies with 100% genuine guarantee.
3. Cold Chain & Specialized Delivery: Premium delivery service for temperature-sensitive medications (Ozempic, Saxenda, Mounjaro, insulin). Special handling and refrigerated packaging with delivery to Klang Valley, Georgetown, Johor Bahru, and Singapore.
4. Corporate Health Benefits: B2B services for corporate clients allowing employees to book doctor consultations, refill long-term medications, and access healthcare benefits through company accounts.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

DoctorOnCall is Malaysia's first and largest digital healthcare platform that integrates teleconsultation with MOH-certified multilingual doctors, e-pharmacy for prescription and OTC medicines, specialist appointment booking, weight loss treatment programs, and corporate employee health benefits. Patients can consult a doctor online, receive e-prescriptions, and have medicines dispensed and delivered through the platform's licensed pharmacy partners across Malaysia and Singapore.

Product overview

DoctorOnCall is Malaysia's first and largest digital healthcare platform offering three core integrated services: (1) Teleconsultation - real-time video, voice, or chat consultations with doctors and specialists; (2) Online Pharmacy - a comprehensive e-pharmacy offering prescription medicines, over-the-counter products, vitamins & supplements, medical devices, and personal care with same-day and cold-chain delivery options; and (3) Book a Specialist - specialist appointment booking for over 20 specialties. The platform also features a Weight Loss Program with GLP-1 treatments (Ozempic, Mounjaro, Saxenda, Rybelsus), Corporate Health Services for enterprise clients, and the DOCPod rural healthcare initiative. Products span prescription medicines, OTC treatments, health supplements, medical devices, and health foods/drinks across categories including chronic disease management, men's health, women's health, and general wellness.

Differentiator

Problem solved

Functional benefit

Products and services

• Doctor's Consult (Teleconsultation)
• Book a Specialist
• Online Pharmacy
• Weight Loss Program
• Same-Day Delivery
• Corporate Health Services

Quantifiable outcome

• Delivery within 2-4 hours for eligible orders
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• National Technology and Innovation Sandbox (NTIS)coreStrategic or Co-development Partner · 23 June 2021DoctorOnCall was approved to join the NTIS initiative, receiving a US$122,000 grant to develop the DOCPod project aimed at expanding healthcare access in rural areas. The project includes pilot testing in Langkawi to assist patients in managing their health remotely. This government partnership demonstrates recognition of the company's digital health capabilities.
• Licensed Pharmacy PartnerscoreOthersDoctorOnCall sources all medicines from licensed pharmacies in Malaysia, ensuring 100% genuine products. The platform partners with multiple pharmaceutical brands including Sandoz, Pharmaniaga, Novo Nordisk, AstraZeneca, Viatris, Sanofi, and others for product supply.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Alpro Pharmacy: Malaysia's second-largest community pharmacy chain expanding into e-commerce—comparable offline pharmacy footprint and emerging online prescription fulfillment overlap with DoctorOnCall's e-pharmacy SKU range.

Broad incumbents

• Caring Pharmacy: Malaysia's largest brick-and-mortar pharmacy chain—comparable as a retail drug and pharmacy competitor and potential partner for DoctorOnCall's e-pharmacy fulfillment in Malaysia.
• Good Doctor Technology (Grab Health): Backed by Grab and Ping An, offering integrated telehealth, e-pharmacy, and insurance products across Southeast Asia—a broad incumbent that competes for the same D2C telehealth/cross-border demand as DoctorOnCall.

Direct peers

• Doctor2U: Malaysian digital health platform providing teleconsultations, e-pharmacy, and home healthcare services via the BookDoc/Doc2U ecosystem, directly overlapping with DoctorOnCall's Malaysian D2C telehealth and pharmacy offering.
• Doctor Anywhere: A leading Southeast Asia telehealth platform offering video consultations, e-pharmacy, and chronic disease management across Singapore, Malaysia, Thailand, Vietnam, and the Philippines—directly comparable in product mix and target customer to DoctorOnCall.
• BookDoc: Malaysia-headquartered healthtech platform connecting patients to doctors, specialists, and pharmacies online—directly comparable in teleconsultation and appointment-booking model within Malaysia.
• Halodoc: Indonesia's largest integrated telehealth and e-pharmacy platform offering teleconsultations, medicine delivery, and lab bookings—directly comparable end-to-end digital health stack to DoctorOnCall.
• MyDoc: Singapore-based telehealth and corporate wellness platform offering video consultations, e-prescriptions, and chronic care programs—comparable in B2B employer health benefits and specialty teleconsultation.

Emerging players

• Speedoc: Singapore-based on-demand doctor house call and telemedicine provider—compares on the telehealth consultation and home-care logistics dimensions of DoctorOnCall, though focused more on home visits.
• Alodokter: Indonesian digital health platform offering teleconsultation, hospital booking, and a content-driven patient acquisition funnel—comparable SEO/content marketing play to DoctorOnCall's Health Centre blog.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/doctoroncallmy
• Facebookfacebook.com/doctoroncallmy

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DoctorOnCall