What TOTAL EXPRESS does

Total Express is a Brazilian private logistics company, founded in 1993 (firmographic record) / 1994 (company history record) and headquartered in Barueri, São Paulo. It provides comprehensive e-commerce and B2B logistics services - national transportation, international courier (cross-border) with customs clearance, warehousing and fulfillment, cross-docking, reverse logistics, same-day delivery, and PUDO/BOPIS omnichannel services - across 100% of Brazil's national territory, with own-network coverage of 5,000+ municipalities for delivery and 1,080+ cities for collection. The company serves 30,000+ registered customers ranging from small and medium e-commerce merchants to large retailers (Renner, Reserva, Samsung Brasil), industrial players, financial-services firms (card and tag delivery), publishers (Grupo Abril, Época), and government entities. Notable named client references include Renner, Reserva, Samsung Brasil, Grupo Abril, and Época.

The operating model is platform-plus-modules. Four core service lines (Total Fulfillment, Transporte Nacional, Crossborder, Total Solutions) sit on top of automated infrastructure: two mega cross-docking HUBs in Jundiaí and Barueri (São Paulo), an automated distribution center in Extrema (Minas Gerais), 25+ regional transfer hubs, 120+ last-mile delivery bases, and own air operations connecting Southeast to Northern Brazil. Sub-products extend the platform by delivery modality (Standard, Expresso, Hoje same-day, Repart remote-area) and convenience (Total Points PUDO, Total Retira BOPIS, Total Reverse). Technology add-ons include Total Tracking for real-time visibility and Tex Talk (AI customer-service copilot) and EVA (WhatsApp virtual assistant). APIs and file-based integrations connect Total Express to more than 15 e-commerce, ERP, and logistics-gateway platforms (VTEX, Nuvemshop, Tray, Olist, Bling, Yampi, Tiny, Frenet, Intelipost, Frete Rápido, Anymarket, Plugg.to, Allpost, Melhor Envio).

Total Express earns revenue primarily through transaction fees on national and international shipping (priced by weight, dimensions, destination, and modality), managed-services fees for fulfillment/warehousing at the Jundiaí and Extrema DCs, commission-based pay-outs to the 40,000+ partner drivers in the ICS Delivery network, and customs-clearance fees on cross-border parcels. Go-to-market combines enterprise field sales (Head of Key Accounts, Head of Large Accounts), a self-serve SMB portal (Total Conecta), the partner driver network, channel partnerships with e-commerce platforms and freight aggregators, and a presence at industry events such as NRF 2026. The company is included in the Valor 1000 ranking of Brazil's 1,000 largest companies and holds the Reclame AQUI 1000 customer-service seal; in 2025 it joined the UN Global Compact and several Instituto Ethos / CGU integrity pacts.

Name

TOTAL EXPRESS

Legal name

Total Express

Website

https://totalexpress.com.br

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Total Express is a Brazilian private logistics company providing e-commerce and B2B shipping, fulfillment, cross-docking, and cross-border services to 30,000+ customers across all of Brazil's 5,000+ municipalities via its own national network and a 40,000+ partner driver ecosystem.

Ownership category

akta.pro rank

Product category

Logistics and E-commerce Delivery Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (4922), Freight Transportation Arrangement (4885)

SIC

Air Courier Services (4513), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Integrated Express Parcel Carriers (Air + Ground) (THABAEAB)

akta.pro secondary industries

Same-Day / On-Demand Express Courier (TLAAABAG), Express PUDO / Parcel Lockers & Out-of-Home Time-Definite Pickup (TLAAABAL), Cross-Border Parcel Consolidators & Injectors (Linehaul + Destination Injection) (TLAAANAF)

Keywords

• E-commerce logistics services
• National parcel delivery
• Last-mile delivery
• Warehouse fulfillment services
• Cross-border shipping

Headquarters

HQ city

Barueri

HQ country

Brazil

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Freight and Shipping Services: Total Express charges transaction fees for shipping services across national transport, international courier, and last-mile delivery. Pricing is based on shipment characteristics, delivery modality, and destination, with clients able to quote rates via the Total Conecta platform or integrated APIs.
2. Fulfillment and Warehousing Services: Fee-based fulfillment service covering storage, picking, packing, and shipping at automated distribution centers (Jundiaí and Extrema), with optional value-added services such as kit assembly.
3. Partner Driver Network: Commission-based model for partner delivery drivers who use the ICS Delivery app; partners earn per delivery completed, with bonus structures (Total Cube rewards club) and performance tiers (Bronze, Silver, Gold).
4. International Courier: Customs clearance and delivery service for international shipments under simplified tax collection regimes (RTS) or Compliant Shipment Program (PRC), generating revenue through import duty handling and international freight fees.

Go-to-market motion4 records

Distribution channels8 records

Marketing channels7 records

Core offering

Total Express is a Brazilian logistics provider delivering small and medium-sized parcels nationwide through four integrated service lines: Total Fulfillment (warehousing and distribution center operations with two automated facilities in Jundiaí-SP and Extrema-MG), Transporte Nacional (parcel/cargo delivery with Standard, Expresso, Hoje/same-day, and Repart modalities), Crossborder (international courier with customs clearance), and Total Solutions (modular first/middle/last-mile contracting). The company operates 2 mega HUBs, 25 regional hubs, 120+ last-mile bases, and a 40,000+ partner driver network (ICS Delivery) covering 100% of Brazilian territory with 5,000+ delivery municipalities and 1,080+ collection cities.

Product overview

Total Express operates as a comprehensive logistics solutions provider in Brazil with a platform-plus-modules architecture. The core platform consists of four main service lines: Total Fulfillment (warehouse and distribution center operations with 2 automated DCs), Transporte Nacional (national transportation for parcels, cargo, cards, and printed materials), Crossborder (international logistics with customs clearance), and Total Solutions (customizable stage-by-stage logistics contracting covering First Mile, Middle Mile, and Last Mile). Multiple sub-products extend the platform including delivery variants (Standard, Expresso, Hoje/same-day, Repart/remote areas), convenience services (Total Points/PUDO, Total Retira/BOPIS, Total Reverse/reverse logistics), and technology add-ons (Total Tracking for shipment monitoring, Tex Talk AI for customer service automation, and EVA virtual assistant for WhatsApp support). The company processes over 1 million orders per day across 5,000+ municipalities with 70%+ of deliveries within 48 hours.

Differentiator

Problem solved

Functional benefit

Brands

• Total Solutions: Customized transport solutions contracting each logistics stage from collection to last mile
• Total Fulfillment
• Total Points
• Total Cube
• #Integridade Total
• Tex Talk
• EVA

Products and services

• Total Fulfillment End-to-end fulfillment service covering merchandise receiving at distribution centers, storage, picking, packing, invoice printing, labeling, shipping, and final delivery. Operates two automated distribution centers in Jundiaí (SP) and Extrema (MG), serving e-commerce and retail clients needing outsourced warehouse operations.
• Transporte Nacional National transportation service covering parcels, cargo, cards/tags, and printed materials with multiple delivery modalities including Standard, Expresso, Hoje (same-day), and Repart (remote area). Provides 100% national territory coverage with direct service to 5,000+ municipalities.
• Crossborder (International Courier) International logistics solution for import and export of cargo, including customs clearance and delivery services through simplified tax collection regimes (RTS) or Compliant Shipment Program (PRC) for express shipments. Serves e-commerce sellers and businesses shipping internationally to and from Brazil.
• Total Solutions Flexible modular contracting solution for each logistics stage from collection to last mile, with expertise in First Mile, Middle Mile, and Last Mile delivery segments. Includes support, assistance throughout the process, and real-time tracking. Targets clients needing tailored end-to-end or stage-specific logistics.
• Total Express Standard Standard e-commerce delivery service covering 5,000+ municipalities and achieving 97.3% of Brazil's consumption potential. Nearly 70% of deliveries are completed within 48 hours, with 100% digital delivery confirmation across all shipments.
• Total Express Expresso Express delivery modality operating in 700+ cities with the highest 24h-48h coverage in Brazil. Features dedicated operations and specialized handling from transport to package management, targeting customers needing faster-than-standard delivery.
• Total Express Hoje (Same-Day) Same-day delivery service with collection and delivery until 10 PM in more than 10 cities. Includes real-time non-conformity treatment with dedicated team and customized operations for time-critical shipments.
• Total Points (PUDO) Pick-up and Drop-off (PUDO) network located in high-traffic regions or near restricted access areas. Provides flexibility for shippers during collection and customers during product pickup, reducing failed deliveries.
• Total Retira (Buy Online Pick-up in Store) Omnichannel logistics solution enabling online purchase with in-store pickup. Unifies online and physical store purchase modalities, drives foot traffic to physical stores, and offers customers a practical and economical alternative delivery option.
• Total Reverse (Reverse Logistics) Return and exchange service for online sellers and buyers with home collection available in 300+ cities and return points in partner networks and Total Express locations. Offers best market cost-benefit with 98% delivery SLA.
• Store Fulfilment (Ship from Store) Collection service at physical stores, Seller/Marketplace locations, or retail chain stores in over 1,000 cities nationwide. Features rapid and automated integration for efficient store-to-customer fulfillment, enabling ship-from-store e-commerce.
• Cross-Docking Supply chain solution providing direct transfer from cargo reception to final distribution. Minimizes storage time by transferring products directly to the shipping area through consolidation and routing phases, optimizing supply chain efficiency.
• Total B2B Transportation solution for fractional cargo with a comprehensive base network across Brazil and Total Express technology. Ensures cargo arrives at destination quickly and safely, targeting B2B shippers with less-than-truckload needs.
• Total Repart (Remote Area Delivery) Delivery solution for remote, rural, and restricted areas with partner support. Manages postal postings and negotiations from collection to delivery with tracking on a single platform. Delivers to 100% of Brazilian national territory.

Quantifiable outcome

• Average nationwide delivery time of less than 2.6 days
• +7 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability4 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core, flagship and minor.

• Melhor EnviocoreGTM or Marketing Partner · 1 February 2026Strategic partnership between Total Express and Melhor Envio (freight management platform) enabling small and medium businesses to access Total Express shipping options directly through the Melhor Envio interface, comparing prices, deadlines, and delivery modes without individual carrier contracts. The partnership expands Total Express's reach into the SME segment, strengthens national coverage, and increases the PUDO (Pick-up & Drop-off) network for added consumer convenience.
• NRF (National Retail Federation)flagshipGTM or Marketing Partner · 1 January 2026Total Express participated as a strategic partner at NRF 2026, the world's largest retail, technology, and innovation conference held in New York. The company was represented by its VP of Commercial Sales, Head of Large Accounts, and Head of Key Accounts. The participation reinforces Total Express's positioning as a strategic logistics partner for Brazilian and global retail and e-commerce operations, and provides insights on AI, omnichannel, and personalization trends applicable to Brazil's logistics market.
• VTEXcoreTechnology or IntegrationVTEX is a major Brazilian e-commerce platform with full API integration to Total Express, enabling automated order creation, freight quotation, pickup requests, tracking, and smart label generation directly within the VTEX store dashboard.
• NuvemshopcoreTechnology or IntegrationNuvemshop platform integration with Total Express allows automatic account creation, freight quotation, automated order generation, and smart label printing for thousands of online sellers on the Nuvemshop platform.
• TraycoreTechnology or IntegrationTray e-commerce platform integrates with Total Express for automatic account creation, freight consultation, and automated pickup requests, enabling seamless logistics for Tray merchants.
• ICS Delivery (App)coreChannel Partner/ Reseller/ DistributorICS Delivery is the proprietary driver app for Total Express's partner delivery network. The app enables drivers (cars, motorcycles, cargo vehicles) to register, manage deliveries, track earnings, and access support. The platform allows Total Express to extend its last-mile delivery capacity with thousands of individual partners across Brazil.
• Total Points Partner NetworkminorChannel Partner/ Reseller/ DistributorPartnership with retail networks and commercial establishments to host Total Points (PUDO - Pick-up & Drop-off) locations. These partner locations serve as collection and return points for Total Express shipments, increasing delivery convenience and reducing failed delivery attempts.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Jadlog: Major Brazilian parcel and e-commerce delivery carrier (owned by Geopost/La Poste). Comparable national e-commerce parcel network with similar B2B/B2C customer mix in Brazil.
• Loggi: Brazilian last-mile delivery platform for e-commerce parcels and SMB shipping. Direct competitor in Brazilian CEP/last-mile with overlapping enterprise and SMB customer base and similar gig-driver model.
• Mercado Livre Envios: Vertically integrated logistics arm of Mercado Livre, the largest e-commerce marketplace in Latin America. Direct competitor in Brazilian last-mile with captive marketplace volume and rapid network expansion.
• Sequoia Logística: Brazilian third-party logistics and transportation provider offering warehousing, fulfillment, and parcel delivery. Comparable in providing integrated fulfillment + national transport for e-commerce retailers.
• Magalu Entregas: Vertically integrated logistics of Magazine Luiza, one of Brazil's largest retailers. Competes with Total Express in e-commerce delivery for Brazilian retail, with growing third-party logistics ambitions.

Broad incumbents

• Correios: Brazilian national postal service with universal delivery coverage across all 5,500+ municipalities. Largest legacy CEP competitor, particularly dominant in remote areas where Total Express relies on partner hand-offs.
• DHL Express Brazil: Global integrated express parcel carrier operating in Brazil with air + ground network. Comparable cross-border international express service and time-definite domestic air express — competes in Total Express's Total Crossborder and Total Expresso product lines.
• FedEx Brazil: Global integrated express carrier with Brazilian operations. Comparable cross-border express and air-ground integrated parcel capabilities, particularly relevant to Total Express's international courier offering.

Emerging players

• Rappi Brasil: Latin American on-demand delivery super-app expanding in Brazilian e-commerce and parcel delivery. Emerging competitor in last-mile with strong tech stack and rider network; partial overlap with Total Express's same-day and PUDO services.

Others

• Intelipost: Brazilian logistics technology platform and multi-carrier shipping management gateway. Functions as both a partner (carrying Total Express in its quote engine) and an indirect competitor by enabling shippers to optimize around Total Express's pricing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/totalexpress
• Facebookfacebook.com/647425635273444
• LinkedInlinkedin.com/company/totalexpress

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TOTAL EXPRESS