What Midoco does

Midoco GmbH is a German vertical SaaS company founded in 2005 by CEO Steffen Faradi, headquartered in Hilden with additional offices in Hamburg (Germany) and Wetzikon (Switzerland, following the 2018 acquisition of Umbrella AG). The company provides mid- and back-office ERP software purpose-built for the travel industry, supporting travel agencies, tour operators, OTAs, and corporate travel managers with ticketing, accounting, supplier integration, and operational workflows.

The platform is architected around quote-based enterprise SaaS subscriptions, anchored by an 80+ integration ecosystem covering major GDSs, airlines, bed banks, and payment providers. Its core ERP is supplemented by domain-specific modules including the TÜV-certified m.Doc document management system and the MTIX analytics platform, which spans Business, Leisure, Package, and Cruise segments. The platform carries ISO/IEC 27001 and PCI/DSS Level 1 certifications, aligning with EU Package Travel Directive requirements for consumer-facing travel sales.

Midoco monetizes through SaaS subscriptions sized to transaction volume and module footprint, with a sales motion skewed toward mid-market and enterprise travel accounts. Disclosed operational scale includes €13-15 billion in annual travel volume processed, 7 million airline tickets handled per year, 30,000+ daily active users, and active deployments across 60+ countries. Anchor customers include TUI, DERPART (350 offices), American Express GBT, Lufthansa City Center, Lastminute, and Check24. In November 2023, VR Equitypartner acquired a significant minority stake, providing growth capital alongside the management team of Steffen Faradi (CEO/Founder), Marcus Haarmann (Managing Director), and Jörg Hauschild (Managing Director).

Name

Midoco

Legal name

Midoco GmbH

Website

https://midoco.de

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

51–100 employees

Short description

Midoco is a German vertical SaaS provider of mid- and back-office ERP software for the travel industry, serving travel agencies, tour operators, OTAs, and corporate travel managers with TUI, Amex GBT, DERPART, and Lufthansa City Center among its enterprise customers across 60+ countries.

Ownership category

akta.pro rank

Product category

Travel ERP Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Mid/Back Office & Accounting (ERP, Billing, Reconciliation, Reporting) (THALAGAA)

akta.pro secondary industries

Integrations, APIs & Automation (Middleware/iPaaS) (THALAMAN), Expense, Invoice Capture & Spend Management (T&E Integration) (THALAGAG), Travel Policy, Approval & Compliance Software (THAKANAC)

Keywords

• Travel ERP software
• Mid-office automation
• Backoffice solutions
• Travel agency software
• BSP reconciliation

Headquarters

HQ city

Hilden

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Mid- & Backoffice Software): Midoco generates revenue through recurring SaaS subscriptions for their mid- and backoffice ERP software for travel agencies, OTAs, and tour operators. The platform automates order management, invoicing, accounting, and reconciliation processes.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels8 records

Core offering

Midoco provides cloud-based mid- and backoffice SaaS software (Travel ERP) for travel agencies, online travel agencies (OTAs), and tour operators. The platform automates order management, invoicing, accounting, billing reconciliation (BSP/ARC), multi-currency processing, and multi-channel content integration including NDC. It is delivered as a modular product with specialized add-ons for document management, electronic signatures, credit card processing, and data export, serving customers in over 60 countries.

Product overview

Midoco offers a modular mid- and backoffice software ecosystem for the travel industry, centered on the Midoco Mid- & Backoffice (Travel ERP) platform. The core platform handles order management, process automation, accounting, and reporting for travel agencies, tour operators, and OTAs. Supporting the core are profile management tools (Umbrella Profile Management), analytics solutions (MTIX Midoco Travel Index), and eight specialized add-on modules: m.Doc (document management), m.Sign (electronic signatures), m.Rep (data export/reporting), m.Fee (service fee automation), m.BSP (billing reconciliation), m.Webservice (API integration), m.CC Business and m.CC Leisure (credit card processing).

Differentiator

Problem solved

Functional benefit

Brands

• MTIX (Midoco Travel Index): Extended analytics product providing travel industry benchmarking and data analytics.
• Midoco Travel ERP
• Umbrella

Products and services

• Midoco Mid- & Backoffice (Travel ERP) Midoco's primary cloud-based mid- and backoffice ERP software for travel agencies, tour operators, and online travel agencies (OTAs). Automates order management, process workflows, accounting, billing, reporting, and multi-channel content integration for the travel industry.
• Umbrella Profile Management Traveler profile synchronization software that synchronizes global traveler profiles between GDS systems for business travel agencies, and provides web-based profile management via Umbrella.net.
• MTIX (Midoco Travel Index) Travel industry analytics platform providing extended analytics and benchmarking for travel management companies, available in variants for Business/Leisure, Package Travel, and Cruise segments.
• m.Doc Document Management System Document management system (DMS) add-on providing secure electronic storage and management of order- and customer-related documents with TÜV certification and extended retention capabilities beyond the standard three-year period.
• m.Sign Electronic Signatures Electronic signature add-on enabling documents to be signed electronically in PDF format via tablet, signature pad, or webmail, with GDPR-compliant backup of signed documents.
• m.Rep Data Export Data export add-on enabling comprehensive reporting by delivering order and invoice data in XML format to third-party analytics tools via sFTP, functioning as part of the company's Business Intelligence strategy.
• m.Fee Service Fee Management Service fee management add-on for automated processing and differentiation of transaction fees by various parameters including destination, airline, or reservation system, with complete automation when a booking occurs.
• m.BSP Billing Reconciliation Billing and Settlement Plan (BSP) and ARC (Airline Reporting Corporation) reconciliation add-on that automates the import of billing formats and subsequent accounting processes.
• m.Webservice API Access API integration add-on allowing third-party applications seamless access to Midoco data and functionality, enabling Midoco to function as a centralized data hub and supporting external BI and integration use cases.
• m.CC Business Credit Card Payments Credit card payment processing add-on for business travel, enabling PCI/DSS Level 1 compliant storage and processing of credit card data with supplementary credit card information management.
• m.CC Leisure Credit Card Payments Credit card payment processing add-on for leisure travel, enabling PCI/DSS Level 1 compliant storage of customer credit cards and integration into automated workflows, with virtual card number generation.

Quantifiable outcome

• 30,000+ users work daily with Midoco software
• +3 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Acai TravelcoreTechnology or IntegrationAcai Travel, an AI company focused on travel operations, integrates with Umbrella (Midoco's profile management subsidiary) to access traveler data including loyalty programs, preferences, passport details, and policy information. The integration enables AI-powered post-booking servicing and operational automation for travel management companies.
• Prime Numbers TechnologycoreTechnology or IntegrationPrime Numbers Technology provides travel data analytics built on top of Midoco's operational data. The integration automatically flows booking, financial, and operational data from Midoco into Prime's analytics platform, enabling benchmarking, spend analytics, supplier performance metrics, and policy compliance reporting for travel management companies.
• Umbrella AGcoreOthersUmbrella AG, based in Wetzikon, Switzerland, is a subsidiary of Midoco Group specializing in traveler profile synchronization between GDS systems for business travel agencies. Offers Umbrella.net web-based midoffice software and profile management solutions.
• Verband Internet Reisevertrieb (VIR)minorOthersMidoco is a preferred technology partner of VIR, the German tourism digital industry association that promotes interests of members in media, politics, and consumer advocacy while fostering collaboration between digital tourism stakeholders.
• Deutscher Reiseverband (DRV)minorOthersMidoco is a preferred technology partner of DRV, the German Travel Association representing travel industry with thousands of member companies representing significant economic power in package travel and retail travel markets.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Amadeus: Global GDS and travel technology giant serving airlines, hotels, travel agencies, and corporations. Amadeus cytric Travel & Expense and other agency-side suites compete with Midoco for enterprise TMC mid/back-office deals, though Midoco specializes more narrowly in agency back-office.
• Travelport (now part of the broader Travelport ecosystem): Global GDS serving travel agencies and TMCs with booking platforms and back-office offerings. Competes with Midoco for travel agency technology budgets, particularly in Europe and Asia-Pacific, and has overlap in BSP/ARC workflows.
• Sabre Corporation: Global GDS and corporate travel technology provider. Sabre's agency and corporate solutions span similar workflow territory to Midoco, including end-to-end booking, mid-office, and expense tools, with vastly larger scale and distribution.

Direct peers

• Tramada Systems: Australia-headquartered mid- and back-office software provider for travel agencies and TMCs. Direct competitor to Midoco's core product, with comparable order management, accounting, and BSP reconciliation functionality, though geographically focused on APAC.
• Traveltek: UK-based travel technology company providing mid/back-office, booking, and content APIs to OTAs, tour operators, and travel agents. Overlaps directly with Midoco on mid-office automation, NDC content aggregation, and API-driven integrations.
• Traveo: Travel technology company providing a back-office and financial management platform for travel agencies, OTAs, and tour operators. Overlaps with Midoco on automation of invoicing, supplier payments, and reconciliation processes.
• Cornerstone Information Systems: US-headquartered provider of iBank and related back-office accounting/reconciliation software for travel agencies. Direct functional overlap with Midoco's mid- and back-office ERP, particularly on ARC/BSP-type reconciliation workflows.

Emerging players

• Spotnana: Cloud-native corporate travel platform offering booking, expense, and supplier management in a single platform. Targets the same TMC/corporate travel buyer as Midoco but bundles modern UI and NDC content, posing long-term competition to legacy mid/back-office stacks.
• Duffel: API-first travel platform providing booking, payment, and increasingly order management infrastructure for OTAs and modern travel sellers. Adjacent rather than directly competing, but represents a modern, developer-first alternative that could pull agencies away from legacy mid/back-office tools like Midoco.
• Serko: New Zealand-based corporate travel technology provider with NDC-ready booking, expense, and mid-office capabilities. Comparable in serving TMCs and corporate travel workflows, though more weighted toward the booking/front-end side than Midoco's pure back-office focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@midocogroup
• LinkedInlinkedin.com/company/midoco

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Midoco