CallFinder
CallFinder provides AI-powered speech analytics and conversation intelligence for U.S. contact centers, automating 100% call QA, agent scoring, and coaching. It serves credit unions, healthcare, collections, insurance, education, and crisis centers through a managed SaaS model with dedicated speech analysts.
- Company typePrivate
- Founded1990
- HeadquartersSouth Burlington, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CallFinder does
CallFinder provides cloud-based speech analytics and conversation intelligence software for contact centers. The platform automatically transcribes, analyzes, and scores 100% of inbound customer calls, replacing manual quality assurance processes that typically review only a small sample of call volume. It serves mid-market and enterprise contact center operators across credit unions, healthcare providers, collections agencies, insurance carriers, educational institutions, and crisis helplines, with named customers including Verve Credit Union, Methodist Health System, Kohler, RoadVantage, and ACSI.
The core technology combines automatic speech recognition, natural language processing, and machine learning with human expert verification to produce searchable transcripts, sentiment scores, emotion detection, silence/overtalk metrics, and automated agent scorecards. The product suite includes the flagship CallFinder Speech Analytics plus add-on modules CallFinder Coaching, CallFinder Acuity, and CallFinder View. The platform integrates with the major CCaaS and telephony systems (Twilio, Five9, NICE inContact, Talkdesk, Genesys, Cisco, Avaya, 8x8, Vonage) and maintains SOC 2 and HIPAA compliance to address regulated verticals.
CallFinder operates under an MSaaS (Managed Software as a Service) model in which each client is assigned a dedicated Speech Analyst who functions as an extension of the customer's QA team. Pricing is custom and quote-based, scaled by agent count and average handle time, billed annually with unlimited users and no per-seat fee. The company sells exclusively through direct enterprise sales via website demo requests and a 1-800 sales line, targets only U.S. customers, and is a wholly-owned subsidiary of 800response, the call-tracking company founded in 1990 that shares CallFinder's South Burlington, Vermont headquarters.
CallFinder firmographics
Firmographics- Name
- CallFinder
- Legal name
- CallFinder
- Website
- https://mycallfinder.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CallFinder provides AI-powered speech analytics and conversation intelligence for U.S. contact centers, automating 100% call QA, agent scoring, and coaching. It serves credit unions, healthcare, collections, insurance, education, and crisis centers through a managed SaaS model with dedicated speech analysts.
- Ownership category
- akta.pro rank
CallFinder industry classification
Industry- Product category
- Speech Analytics Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)
Keywords
Where CallFinder is headquartered
LocationHeadquarters
- HQ city
- South Burlington
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
CallFinder business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription-based SaaS License (Custom): CallFinder operates on a custom subscription model where pricing is tailored to each client's call center environment. Pricing factors include number of agents on the team and Average Handle Time (AHT) in minutes. All plans include unlimited users with no per-seat license fee, and pricing can be adjusted as the client's business grows. Analyst support hours depend on the plan tier selected.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom Enterprise Plans — tailored to agent count and call volume metrics |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels11 records
CallFinder product offering
Product offeringCore offering
CallFinder provides a cloud-based speech analytics and conversation intelligence platform that automatically transcribes, analyzes, and scores 100% of contact center calls. The platform combines AI-powered speech recognition, natural language processing, and machine learning with dedicated human Speech Analysts (an MSaaS model) to deliver automated agent scorecards, sentiment and emotion analysis, silence/overtalk detection, and coaching insights for QA teams. It serves mid-market and enterprise contact centers across credit unions, healthcare, collections, insurance, education, and crisis centers.
Product overview
CallFinder is a speech analytics and conversation intelligence platform for contact centers. The core offering is CallFinder Speech Analytics, which processes 100% of customer calls using AI-powered transcription, sentiment analysis, and automated scoring. Key modules include CallFinder Coaching for agent feedback and development, CallFinder Acuity for AI-driven agent performance insights, and CallFinder View as an additional product option. The platform integrates features including Automated Scorecards, Automated Call Transcriptions, Analytics Reporting, Sentiment Analysis, Emotion Analysis, and Silence & Overtalk Detection. A distinguishing differentiator is Managed Client Services, where a dedicated Speech Analyst is assigned to each client. The company serves diverse industries (credit unions, healthcare, crisis centers, collections, insurance, education) and addresses use cases including agent script compliance, automated quality monitoring, call center performance, customer experience management, marketing intelligence, and sales effectiveness.
Differentiator
Problem solved
Functional benefit
Products and services
- CallFinder Speech Analytics AI-powered core speech analytics platform that automatically transcribes, analyzes, and scores 100% of customer calls for contact centers. Includes automated scorecards, sentiment analysis, emotion detection, silence/overtalk detection, and conversation intelligence for QA, compliance, and customer experience use cases.
- CallFinder Coaching Agent coaching module powered by AI and driven by human expertise. Provides automated QA across 100% of customer interactions, unbiased scorecards, sentiment and emotion analysis, silence and overtalk detection, and evidence-based feedback to help call center managers coach agents.
- CallFinder Acuity AI-driven agent performance and customer experience insights product that evaluates 100% of agent-customer interactions via automated scorecards, call transcriptions, sentiment analysis, silence and overtalk detection, and customizable data reports. Includes dedicated Speech Analyst support.
- CallFinder View Product offering within the CallFinder speech analytics suite designed to provide visibility and insights into call center operations.
Quantifiable outcome
- Reduces QA time by 50%
- +11 more outcomes
Companies that use CallFinder
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles4 records
CallFinder technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature12 records
CallFinder partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- BenchmarkPortalcoreCallFinder announced a collaboration with BenchmarkPortal to make BenchmarkPortal's Learning Channel+ short-form training video content available to CallFinder clients. BenchmarkPortal's microlearning library features 50+ workplace-friendly videos in approximately five-minute lengths designed for contact center agent training and coaching. The partnership aims to help contact center leaders align agent performance metrics with practical, digestible coaching content, combining CallFinder's speech analytics data with BenchmarkPortal's training materials.
- TwiliocoreTwilio is listed as one of CallFinder's trusted integration partners on the integrations page. CallFinder's cross-platform solution integrates with Twilio's telephony platform to process and analyze call recordings.
- Five9coreFive9 is listed as one of CallFinder's trusted integration partners. CallFinder integrates with Five9's cloud contact center platform to analyze calls.
- NICE inContactcoreNICE inContact is listed as a trusted integration partner. CallFinder integrates with NICE inContact's contact center platform for speech analytics.
- TalkdeskcoreTalkdesk is listed as one of CallFinder's trusted integration partners. CallFinder integrates with Talkdesk's cloud contact center platform.
- GenesyscoreGenesys is listed as a trusted integration partner. CallFinder integrates with Genesys contact center solutions for speech analytics.
- CiscocoreCisco is listed as one of CallFinder's trusted integration partners, indicating compatibility with Cisco's contact center and telephony solutions.
- AvayacoreAvaya is listed as one of CallFinder's trusted integration partners. CallFinder integrates with Avaya's contact center platforms.
- 8x8core8x8 is listed as one of CallFinder's trusted integration partners. CallFinder integrates with 8x8's cloud communication platform.
- VonagecoreVonage is listed as one of CallFinder's trusted integration partners. CallFinder integrates with Vonage's business communications platform.
Scale indicators17 records
Recent moves4 records
Expansion highlights4 records
CallFinder competitors and assessment
Company assessmentDirect peers
- CallMiner: CallMiner is a leading speech analytics and conversation intelligence platform purpose-built for contact centers, offering 100% call analysis, automated scoring, and sentiment analytics — directly competing with CallFinder across the same enterprise QA and coaching use cases.
- Tethr: Tethr is a conversation analytics platform focused on contact center performance, combining speech analytics, agent coaching, and customer effort scoring — a directly comparable specialist offering to CallFinder in mid-market and enterprise QA.
- Observe.AI: Observe.AI provides AI-powered conversation intelligence, real-time agent assist, and automated QA scoring for contact centers — closely mirroring CallFinder's core feature set of transcription, sentiment analysis, and 100% call evaluation.
Broad incumbents
- Five9: Five9 is a cloud contact center platform with growing native AI analytics (Genius AI) that overlap with CallFinder's speech analytics and agent coaching offerings — representing both an integration partner and a bundling competitor.
- Verint: Verint is an established enterprise vendor offering speech and text analytics, workforce engagement, and customer engagement solutions — a broad incumbent with overlapping QA and conversation intelligence capabilities for large contact centers.
- Genesys: Genesys is a major CCaaS platform that has added native conversation intelligence and AI-driven analytics to its cloud offering — competing with CallFinder through bundled capabilities, even as CallFinder integrates with Genesys for call ingestion.
- Talkdesk: Talkdesk offers a cloud contact center platform with embedded AI-powered interaction analytics and quality management — an incumbent that competes with CallFinder while also serving as one of its integration partners.
- NICE (Nexidia): NICE offers Nexidia speech analytics and Enlighten AI as part of its broader contact center suite, providing 100% call analysis and compliance scoring at enterprise scale — a heavyweight incumbent that competes with CallFinder for large enterprise QA budgets.
Others
- Medallia: Medallia is a customer experience analytics platform that ingests call and survey data for enterprise CX programs — adjacent to CallFinder's CX-focused speech analytics and overlapping in the broader customer experience measurement category.
Emerging players
- Chorus.ai (ZoomInfo): Chorus.ai provides conversation intelligence and speech analytics primarily for sales and revenue teams, now part of ZoomInfo — overlapping with CallFinder's conversation intelligence capabilities but focused more on sales effectiveness than QA.
Market position
Weaknesses4 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
CallFinder social profiles
Digital presenceCallFinder compliance and trust
Trust signalCompliance2 records
CallFinder financial estimates
Financial estimateRevenue estimate
Valuation estimate
CallFinder leadership team
Management profileNumber of profiles
Profiles6 records
CallFinder funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CallFinder M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CallFinder
What does CallFinder do?
CallFinder provides a cloud-based speech analytics and conversation intelligence platform that automatically transcribes, analyzes, and scores 100% of contact center calls. The platform combines AI-powered speech recognition, natural language processing, and machine learning with dedicated human Speech Analysts (an MSaaS model) to deliver automated agent scorecards, sentiment and emotion analysis, silence/overtalk detection, and coaching insights for QA teams. It serves mid-market and enterprise contact centers across credit unions, healthcare, collections, insurance, education, and crisis centers.
Is CallFinder a public or private company?
CallFinder is a private company. It is classified as corporate owned and is currently operating.
When was CallFinder founded?
CallFinder was founded in 1990. It employs 11 to 50 people.
Where is CallFinder based?
CallFinder is headquartered in South Burlington, United States, in the North America region.
How does CallFinder make money?
One revenue line is on record: subscription-based SaaS License (Custom).
Who are CallFinder's main competitors?
Direct peers on record are CallMiner, Tethr and Observe.AI. Broad incumbents are Five9, Verint, Genesys, Talkdesk and NICE (Nexidia). Medallia is listed as an others. Chorus.ai (ZoomInfo) is listed as an emerging player.
Does CallFinder have an API?
No public API is recorded for CallFinder.
What industry is CallFinder in?
CallFinder's product category is Speech Analytics Software. Its primary akta.pro industry code is HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 518 and its SIC code is 7372.