Infradapt

What Infradapt does

Infradapt is a privately held Pennsylvania-based managed services provider founded in 2006, delivering outsourced IT, cybersecurity, private cloud, business continuity, and VoIP/Hosted PBX services under a single fixed monthly fee model. The company owns and operates its own datacenter (Allentown), public IP address space, Autonomous System Number, and fixed wireless infrastructure in the Lehigh Valley, enabling a carrier-independent, vendor-neutral service stack. Its telephony platform is built on the Asterisk open-source framework, with early implementations dating to 2002 and more than 20,000 endpoints deployed across 12+ states, the District of Columbia, Canada, and South America.

The company serves small and medium businesses, enterprises with co-managed IT needs, and vertical specialists in broadcast, K-12/higher education, and government/political subdivisions, with public-sector reach amplified through PEPPM, COSTARS, and USAC E-Rate cooperative purchasing authorizations. Customers include the Pennsylvania House of Representatives, City of Pittsburgh, Lehigh County, multiple Pennsylvania school districts, Harrisburg Area Community College, Weis Markets, Freshpet, and broadcast stations such as WTTV, WFMZ, and WNEP. All-inclusive bundles — combining hardware, software, phones, helpdesk, cloud, security, and vendor management — are designed to replace multi-vendor IT stacks with one accountable partner.

Infradapt is founder-led by Managing Partner Antonio Haddad since inception, with no private equity roll-up, restructuring, or executive turnover across its 20-year history. The commercial model emphasizes predictable recurring revenue, proactive maintenance, and compliance readiness across frameworks including HIPAA, PCI, CJIS, PIDSA, and Act 151. More recent product extensions include AI Workforce Enablement, Agentic AI for process automation, AI-enhanced surveillance, and 24/7 Managed Detection and Response — all delivered as add-ons to the core managed services stack rather than as standalone AI products.

Name

Infradapt

Legal name

Infradapt LLC

Website

https://infradapt.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Infradapt is a Pennsylvania-based managed services provider founded in 2006 that delivers outsourced IT, cybersecurity, private cloud, VoIP/Hosted PBX, and business continuity under a single fixed monthly fee to SMBs, enterprises, and public-sector clients across PA/NJ/DE and nationally.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computer Systems Design and Related Services (54151)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA)

Keywords

• Managed IT services
• VoIP telephony
• Cybersecurity services
• Private cloud hosting
• IT infrastructure management

Headquarters

HQ city

Philadelphia

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services - Fixed Monthly Fee: Fixed monthly subscription fee covering all-inclusive IT support, infrastructure management, helpdesk, cybersecurity, cloud services, and vendor management. No surprise repair bills or random vendor invoices. Fee locked for life of agreement.
2. Hosted PBX / VoIP Services: Monthly subscription for hosted telephony including phone service, backup phone service, managed services, unified email, video conferencing. Includes unlimited domestic calling plans.
3. Infrastructure as a Service (IaaS): Hardware, software, and services bundle available in hosted, hybrid, or on-premise models with predictable fixed-cost services. Includes periodic hardware refresh and software upgrades.
4. Professional Services / Project Work: Consulting, implementation, project management, and strategic vCIO services. Quoted and scoped per engagement.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Infradapt is a managed services provider that delivers outsourced IT support, VoIP and Hosted PBX communications, cybersecurity, private hybrid cloud hosting, and business continuity under a single fixed monthly fee. Services span 24/7 helpdesk, proactive monitoring, infrastructure management, vendor coordination, and virtual CIO guidance, delivered through the company's own datacenter, fixed wireless infrastructure, and Asterisk-based telephony platform for SMBs, enterprises, government, education, and broadcast operators.

Product overview

Infradapt offers a unified managed services portfolio combining managed IT, cybersecurity, business communications, private cloud, and business continuity under a single fixed-fee commercial model. The core offering centers on Infrastructure as a Service (IaaS) available as turn-key solutions through InfraCloud (cloud-based) and InfraPremise (on-premise) sub-brands. VoIP and Hosted PBX services are built on the Asterisk open-source platform. AI capabilities include Agentic AI for automation and AI Workforce Enablement for knowledge retrieval and productivity support. All services are delivered through owned datacenter infrastructure with private cloud options. The company operates from Philadelphia and Lehigh Valley offices, serving SMBs, enterprises with co-managed IT needs, and broadcast operators across PA, NJ, DE and nationally.

Differentiator

Problem solved

Functional benefit

Brands

• InfraCloud: Cloud-based fixed-rate offering for managed services.
• InfraPremise

Quantifiable outcome

• Fixed monthly fee with no surprise repair bills or random vendor invoices
• +2 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability4 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• PEPPM (Pennsylvania Educational Purchasing Program for Microcomputers)coreChannel Partner/ Reseller/ Distributor · 1 January 1982PEPPM is a nationwide cooperative contract administered by Central Susquehanna Intermediate Unit (CSIU) to assist government agencies and educational organizations with bidding requirements for procurement. Infradapt is an authorized vendor for VoIP and cloud managed IT services through PEPPM, allowing eligible buyers to bypass expensive RFP processes.
• COSTARS (Pennsylvania Commonwealth Cooperative Purchasing)coreChannel Partner/ Reseller/ DistributorCOSTARS is Pennsylvania's cooperative purchasing program managed by the Department of General Services. Infradapt is an approved COSTARS contractor, simplifying procurement for registered local public procurement units and state affiliated entities.
• E-Rate / USACcoreChannel Partner/ Reseller/ DistributorInfradapt is a USAC certified E-Rate provider, enabling schools to receive discounts of up to 90% on technology maintenance, support services, Internet access, and telecommunications services.
• Greater Lehigh Valley Chamber of CommerceminorOthersInfradapt is a proud member of the Greater Lehigh Valley Chamber of Commerce, the second-largest Chamber in Pennsylvania with more than 5,500 member businesses.
• Greater Philadelphia Chamber of CommerceminorOthersInfradapt is a member of the Greater Philadelphia Chamber of Commerce, representing approximately 5,000 member companies across the Greater Philadelphia region.
• ATSI (Association of TeleServices International)minorOthersATSI represents businesses providing TeleServices including telephone answering services, voice-mail services, inbound and outbound telemarketing services, and enhanced communication services.
• PAHRA (Pennsylvania Association of Housing and Redevelopment Agencies)minorOthersPAHRA is an affiliation of Pennsylvania's housing authorities, redevelopment authorities, community development agencies, and nonprofit corporations. Infradapt serves many PAHRA member organizations.
• CompTIA (Computing Technology Industry Association)minorOthersCompTIA invests in IT education and certification development. Infradapt maintains membership and likely certifications through CompTIA.
• Central Susquehanna Intermediate Unit (CSIU)coreChannel Partner/ Reseller/ DistributorCSIU administers the PEPPM cooperative purchasing program and is responsible for technology services across school districts, charter schools, technical schools, and government agencies in Pennsylvania. Infradapt works directly with CSIU through PEPPM to provide VoIP and managed services to eligible organizations.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dataprise: Regional managed IT and cybersecurity services provider with similar co-managed and full-IT-outsource offerings for SMB and mid-market. Comparable footprint model, fixed monthly fee commercial structure, and cybersecurity-anchored value proposition make Dataprise one of the closest direct comparisons to Infradapt.
• Coretelligent: Managed IT, cloud, and cybersecurity provider serving SMB and mid-market clients on the East Coast with co-managed, private cloud, and compliance offerings. Direct competitor for mid-market customers seeking a single accountable partner with predictable fees, similar to Infradapt's positioning.
• Ntiva: Mid-Atlantic headquartered MSP offering managed IT, cybersecurity, cloud, and unified communications on a subscription model. Mirrors Infradapt's bundled approach across IT, security, and communications, and competes for many of the same regional SMB and education customers.
• NetStar Technologies: Pennsylvania-based managed IT, VoIP, and cybersecurity provider serving SMBs and regional enterprises. Geographically overlapping with Infradapt's Tri-State footprint and offering a directly comparable portfolio including hosted PBX, managed IT, and cloud services.

Broad incumbents

• TPx Communications: National managed services provider offering UCaaS, managed IT, and cybersecurity with a particular focus on multi-site businesses. A broader incumbent competing in the same converged communications and managed services category as Infradapt, particularly relevant for customers with multi-state footprints.
• Windstream Enterprise: Large-scale provider of UCaaS, managed network services, and cloud connectivity to enterprises and public sector. Comparable to Infradapt for managed communications and SD-WAN-adjacent services at a much larger scale, with overlapping education and government customers.
• Flexential: National data center and managed cloud/colocation provider with deep infrastructure ownership mirroring Infradapt's privately held datacenter and network assets. Comparable for hybrid cloud and infrastructure-as-a-service messaging, though at much greater scale and geographic reach.
• Navisite: Managed cloud, hosting, and managed services provider serving mid-market and enterprise customers, including regulated workloads. Comparable with Infradapt's private hybrid cloud, IaaS, and compliance-ready offerings, with a much broader geographic and capability footprint.
• RingCentral: Leading UCaaS vendor competing for the hosted PBX and business communications business Infradapt delivers with its Asterisk-based stack. Directly comparable for unified communications, call center, and Microsoft Teams integration, though subscription-based and cloud-native rather than self-owned infrastructure.

Regional players

• ITS (Information Technology Solutions): New Jersey-based managed IT and VoIP provider serving SMB and education clients across the Northeast. Geographically adjacent with overlapping Tri-State reach, similar bundle of managed IT, VoIP, and cloud services, but operates primarily as a separate regional competitor rather than directly within Infradapt's PA core.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/infradapt
• Facebookfacebook.com/infradapt
• LinkedInlinkedin.com/company/infradapt

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infradapt