What PC-Doctor does

PC-Doctor, Inc. is a privately held software company founded in 1993 and headquartered in Reno, Nevada, that develops hardware diagnostic and system-health solutions for personal computers, servers, Android devices, ChromeOS systems, Linux environments, and Macs (including Apple silicon M-series). Its product portfolio spans consumer (Toolbox, a free Windows utility with a $19.99 commercial license), professional (Service Center, sold as $399-$1,199 USB kits for repair technicians), cloud (Service Center Remote and Toolbox Remote on subscription), enterprise (Factory for high-volume manufacturing, refurbishment, and ITAD), OEM (Preload, bundled into 100M+ PCs shipped by leading manufacturers), and developer (royalty-free SDK with the DAPI interface). Diagnostic tests total 500+ across Windows, Android, ChromeOS, Linux, macOS, and bootable environments, underpinned by the patented Modular Core Technology (MCT) and Direct System Information architecture and complemented by an NIST 800-88r2-compliant Drive Erase capability for regulated data sanitization.

The company monetizes through a hybrid model combining one-time perpetual licenses on hardware kits, annual cloud subscriptions tiered by concurrent diagnostic sessions, OEM reproduction-and-distribution licensing, freemium consumer software with low-priced commercial conversion, and optional professional services for OEM integration and training. Distribution combines direct enterprise sales, an Authorized Reseller and Certified Hardware Vendor channel program, e-commerce via store.pcdservicecenter.com, freemium direct download for Toolbox, and OEM preload embedding. The customer base is horizontal, spanning OEMs and system builders (with named logos including Intel, Abbott, Yokogawa, FedEx Supply Chain, Benchmark, Abaco/Ametek, Thirdwave, and others), independent repair shops, IT departments and managed service providers, ITAD/refurbishment operations, and individual PC owners across markets served in 24 languages.

PC-Doctor, Inc. is founder-led (CEO Aki Korhonen) and appears to be bootstrapped with no disclosed venture funding, no M&A history, and continuous operations since 1993. Its competitive position rests on eight granted US patents, an MCT-based extension architecture, and three decades of OEM and technician relationships, but it has not publicly disclosed revenue or growth metrics, and there is no observable AI/ML capability layer in its current product set.

Name

PC-Doctor

Legal name

PC-Doctor, Inc.

Website

https://pc-doctor.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

51–100 employees

Short description

PC-Doctor is a Reno-based software company that builds hardware diagnostic solutions for PCs, Android, ChromeOS, Linux, macOS, and Apple silicon systems, selling professional kits to repair technicians, OEM preload licenses to manufacturers (with over 100 million embedded installs), freemium consumer software to end users, and subscription cloud remote-diagnostics services.

Ownership category

akta.pro rank

Headquarters

HQ city

Reno

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Licenses - Perpetual: One-time lifetime license purchases for Service Center products sold as hardware kits (USB devices with software). Key tier at $399, Kit at $449, 3-Pack at $1199. Includes free minor version updates.
2. Software Licenses - Consumer: Toolbox free for personal use; commercial license at $19.99 with volume discounts available. Revenue from individual consumers and small businesses.
3. Remote Subscriptions: Service Center Remote and Toolbox Remote cloud services offered as annual subscriptions with tiered plans based on concurrent sessions (1, 3, 10, 50 concurrent sessions). Cloud storage included free with Service Center 11+.
4. OEM Preload Licensing: Revenue from PC manufacturers who pre-install PC-Doctor on systems. Reproduction and distribution license agreements allow OEMs to bundle diagnostic software. Over 100 million copies installed by leading manufacturers.
5. SDK Licensing: PC-Doctor provides SDK royalty-free for use with PC-Doctor products, allowing third parties to develop diagnostic modules. Revenue may come from support contracts and consulting services for SDK integrators.
6. Professional Services: Optional consulting and professional services including OEM customer support, training, diagnostic library updates, and application/development consulting.

Pricing tiers

Go-to-market motion5 records

Distribution channels7 records

Marketing channels8 records

Core offering

PC-Doctor develops and sells hardware diagnostic and system health software for PCs, Android devices, ChromeOS, and Macs. Core offerings include Service Center (professional toolkit for repair technicians with 500+ tests), Toolbox (free consumer monitoring software), Factory (volume diagnostics for manufacturers and ITAD), and OEM Preload (pre-installation licensing), all built on the proprietary Modular Core Technology (MCT) architecture.

Product overview

PC-Doctor offers a comprehensive portfolio of hardware diagnostic solutions organized across consumer, professional, enterprise, and OEM segments. The core product line includes Service Center (professional toolkit for repair shops and IT teams with 500+ tests across Windows, macOS, ChromeOS, Android, and bootable environments) and Toolbox (free consumer diagnostics with 300+ tests). Cloud services include Service Center Remote and Toolbox Remote for remote diagnostic management. Enterprise offerings encompass Factory (volume diagnostics for manufacturers and ITAD) and Preload (OEM pre-installation). Additional products include BootPath Diagnostics (pre-boot testing), PC-Doctor for Android (mobile diagnostics), and the PC-Doctor SDK for third-party module development. All products share Modular Core Technology (MCT) for consistent diagnostic coverage across the device lifecycle.

Differentiator

Problem solved

Functional benefit

Brands

• Service Center: Professional hardware diagnostic software toolkit for repair technicians, IT teams, and service centers to identify hardware problems in computers and mobile devices.
• Toolbox
• BootPath Diagnostics
• Preload
• PC-Doctor for Android
• Service Center Remote
• Toolbox Remote
• Factory

Products and services

• PC-Doctor Service Center Professional hardware diagnostic toolkit with 500+ tests across Windows, macOS, ChromeOS, Android, and bootable diagnostics for repair shops, IT teams, and service centers.
• PC-Doctor Toolbox Free hardware diagnostics and monitoring software for Windows 10 and 11 with 300+ hardware tests, system information, Blue Screen Troubleshooter, and cloud-based remote monitoring.
• PC-Doctor Service Center Remote Cloud-based platform for remote hardware diagnostics and test report management. Free with Service Center 11+; paid annual subscriptions for additional concurrent sessions (3, 10, or 50 simultaneous sessions).
• PC-Doctor Factory Hardware diagnostics, drive erase, and system information solution for manufacturers, assemblers, service centers, repair depots, and ITAD operations for verifying recycled and refurbished devices at scale.
• PC-Doctor Preload Pre-installation diagnostic software licensed to OEMs and system builders to reduce No Trouble Found (NTF) returns, deflect call center support calls, and increase first-call resolution. Over 100 million copies installed worldwide.
• BootPath Diagnostics Pre-boot hardware diagnostics integrated into system ROM as BIOS extension or run from CD/USB/network for testing systems that fail to boot into any operating system.
• PC-Doctor for Android Hardware diagnostic solution for Android 6.0+ devices that performs low-level diagnostics bypassing the Android OS, covering majority of device components with customizable scripting and test automation.
• PC-Doctor Toolbox Remote Cloud-based monitoring dashboard for managing multiple Toolbox-equipped PCs, allowing remote viewing of system status, scan results, and system information. Free for Toolbox users.

Quantifiable outcome

• Return rate reduced from 70% to 3% within six months for IT consulting firm adopting Service Center
• +2 more outcomes

Named customers23 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• Authorized ResellerscoreChannel Partner/ Reseller/ DistributorChannel partner program for resellers who sell Service Center products and diagnostic solutions to repair shops and technicians. Partners appear on authorized resellers list on PC-Doctor website.
• Certified Hardware Vendors (CHV)coreChannel Partner/ Reseller/ DistributorCertification program for hardware vendors who integrate or bundle PC-Doctor diagnostics with their products. Provides co-marketing and technical certification.
• OEMs & System BuilderscoreOEM/ Whitelabel/ Licensing PartnerPC manufacturers and system builders who preload PC-Doctor on systems under reproduction and distribution license agreements. Over 100 million copies installed by leading manufacturers.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• PassMark Software: PassMark builds PC benchmarking and hardware diagnostic utilities (PerformanceTest, BurnInTest) used by repair shops, OEMs and enthusiasts; the closest like-for-like competitor to PC-Doctor Service Center in cross-OS hardware diagnostics.
• FinalWire (AIDA64): FinalWire's AIDA64 is a leading system information, diagnostics and benchmarking suite for Windows, Android and iOS, widely deployed by OEMs and IT teams; directly competes with PC-Doctor for OEM preload, IT diagnostics and enterprise license dollars.
• SiSoftware: SiSoftware's Sandra benchmarking and analysis suite targets IT professionals and OEMs with hardware diagnostics and reporting comparable to PC-Doctor Service Center; long-standing competitor in the same enterprise and enthusiast channel.
• UL Benchmarks: UL's 3DMark, PCMark and diagnostic benchmarks are widely licensed by OEMs and review publications for system health and performance validation, overlapping with PC-Doctor's OEM preload and benchmarking analytics offerings.
• Primate Labs (Geekbench): Primate Labs develops Geekbench cross-platform CPU and GPU benchmarking across Windows, macOS, Linux, Android and iOS, competing with PC-Doctor for cross-platform system performance validation workloads at OEMs and in consumer-facing preloads.
• Belarc: Belarc Advisor delivers system inventory, configuration audit and hardware/software reporting widely used by IT asset management teams; competes with PC-Doctor's System Snapshot and PC-Doctor Cloud analytics in enterprise IT audit use cases.
• CPUID: CPUID's HWMonitor, CPU-Z and related utilities provide low-level hardware monitoring and diagnostics for enthusiasts and technicians; an indirect but persistent competitor to PC-Doctor Toolbox in the end-user and SMB space.
• HWiNFO: HWiNFO delivers detailed system information and hardware health monitoring used by repair technicians and power users; competes with PC-Doctor Toolbox for the same free-download, technician-grade hardware diagnostics audience.

Broad incumbents

• HP PC Hardware Diagnostics (HP Support): HP's built-in PC Hardware Diagnostics (UEFI and Windows editions) ship with every HP PC and substitute for vendor-neutral tools like PC-Doctor Preload on HP hardware; a key OEM-incumbent alternative that competes directly inside the HP install base.
• Dell SupportAssist: Dell SupportAssist is a first-party diagnostics, automated support and proactive monitoring suite bundled on Dell PCs and servers; a primary OEM-owned alternative that constrains PC-Doctor's preload penetration on Dell hardware.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/pcdoctorinc1
• YouTubeyoutube.com/@pcdoctorinc
• Facebookfacebook.com/pcdoctorinc
• Instagraminstagram.com/pcdoctorinc
• TikToktiktok.com/@pcdoctorinc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PC-Doctor